Dom helped me with an exchange on a defective item which saved me time by not having to go the warranty depot. I like the Milwaukee events, even though Milwaukee never helps me with tool problems,... See more
Company replied
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See what reviewers are saying
This a great big location with plenty of well stocked shelves and tools you need for both the seasoned construction pros and part time DIY guys, at fantastic prices. The staff at this location are als... See more
Company replied
The security badge on nearly every hand tool is extremely annoying. I get it, I know why it’s been added to the tools. But every tool I wish to buy I need to find an employee, request to unlock it and... See more
Company replied
I was looking for a digital angle gauge and went to the new store on 184 st. A staff member helped me locate it, but it was sold out, so she checked and found it at the southside location. Then she he... See more
Company replied
Company details
- Tool shop
- Pneumatic tools supplier
- Safety equipment supplier
- Welding Supply Shop
- Woodworking Supply Shop
Written by the company
"KMS Tools & Equipment is an industrial distributor of tools and equipment with 14 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!"
Contact info
10631 184 Street NW, T5S 2L3, Edmonton, Alberta, Canada
- 780-455-8665
4.4
Excellent
138 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from KMS Tools & Equipment - Edmonton
We aim for excellence, and we're thrilled to know we met that mark with you.
Bought a welding machine that was 1500$…
Bought a welding machine that was 1500$ cheaper than any where else.
7 July 2023
Reply from KMS Tools & Equipment - Edmonton
We're thrilled to hear our product range and service exceeded your expectations.
Geeat selection
As always, the staff is wonderful and the selection is awesome. Can't beat the prices. Had just what I was looking for when no one else had it.
26 July 2023
Reply from KMS Tools & Equipment - Edmonton
Thank you for your five-star review, Geoff. We are delighted we made your experience a positive one.
good supply of inventory
19 July 2023
Reply from KMS Tools & Equipment - Edmonton
We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at KMS Tools & Equipment.
Reply from KMS Tools & Equipment - Edmonton
We're here to help, anytime you need expert advice or guidance.
Went out of their way for me.
16 August 2023
Reply from KMS Tools & Equipment - Edmonton
Serving you is our pleasure. Looking forward to your next visit!
Front counter staff and the floor staff…
Front counter staff and the floor staff were very helpful and patient
28 July 2023
Reply from KMS Tools & Equipment - Edmonton
Thank you, Brian! We hope to see you again soon at KMS Tools & Equipment!
On June 19/2023 part ordered but not recieved.
On June 19/2023 I ordered a Remote for the KC-KAC410 and paid at the counter. I was told prior to placing my order that the remote was in stock. I waited a month then called the store around July 19th and was told that it was ordered and they would call when it gets in. On Aug 15th I called the store and was told that they are in stock in Quebec but would not order it until more were needed. I said so until more people need this remote they would not ship it and was told that is correct. So KMS is happy to sit on my payment until god only knows and feel that is acceptable customer service. If this is their policy they should let the customer know that it could be months before they get it, if at all.
15 August 2023
Unprompted review
Reply from KMS Tools & Equipment - Edmonton
Hi Dwayne
We apologize for the way your order was handled. Our Edmonton manager has reached out to you and is working on resolving the issue for you. You did not experience the level of service and attention we want to provide you as a customer.
Please let us know if our efforts made an improvement to your experience.
Thank you
The KMS Tools Team
Paid $500 (in advance) for a Milwaukee…
Paid $500 (in advance) for a Milwaukee weed trimmer a month ago.
"Expecting a full pallet any day now,"
It's been a month, and now they are hoping to receive them by the end of summer.
"But don't worry . . . we'll give you a call as soon as they arrive, sir."
You know how this story is going to end. . .
15 July 2023
Unprompted review
Reply from KMS Tools & Equipment - Edmonton
Hello John
I'm sorry we were not able to fill your order in reasonable time frame, normally our backorders arrive within the original set lead time. Our Supplier promised us these Trimmers in June which is why we put the promotion in our Flyer. Unfortunately they've been delayed past our original expectations.
I do have confirmation that our shipments will be arriving within the next two weeks so we can start filling customer orders. I have sent you a message via Trustpilot and if you could provide us with a bit more information about your order we can see what else we can do for you.
Regards
The KMS Tools Team
Always have what I need
13 January 2021
Reply from KMS Tools & Equipment - Edmonton
Hi DYNORACING FABRICATION,
Glad to read we always have the tools and equipment that you need! :) Thank you for shopping at our local Edmonton store. We really appreciate your business and the 5 star review!
Regards,
The KMS Tools Team
Reply from KMS Tools & Equipment - Edmonton
Thanks for letting us know Cam! We really appreciate your business, the 5 star review and the positive call out about the knowledgeable staff in our Edmonton store. :)
I absolutely love KMS Tools
I absolutely love KMS Tools. Everyone is so helpful and friendly. The industrial desk is great to deal with.
1 January 2021
Reply from KMS Tools & Equipment - Edmonton
Thank you for the 5 stars and all the encouraging words! Totally love that you love KMS Tools. :)
Great discounts for small businesses
Great discounts for small businesses, great service and always great stock on supplies.
31 December 2020
Reply from KMS Tools & Equipment - Edmonton
Hi Rock Solid Fabrication! Thank you for the excellent 5 star review. We appreciate your business and awesome feedback about our Edmonton store and staff. Looking forward to providing you with great service again!
Excellent customer service
Excellent customer service. The staff is always willing to help!
30 December 2020
Reply from KMS Tools & Equipment - Edmonton
Hi Jeff,
Thank you for sharing that you received excellent service from the staff at our Edmonton store!
Reply from KMS Tools & Equipment - Edmonton
Great workers! Nice to read! :) Thanks for the 5 stars and shopping at our local Edmonton store! We really appreciate your business.
I am very happy with the online service…
I am very happy with the online service I received from Kms. The website is easy to use, even for an old fart. The tools I ordered arrived in a timely matter, and the tracking service used is very accurate.I will surely use this service again. Great job.
19 December 2020
Reply from KMS Tools & Equipment - Edmonton
Thank you Ed for the awesome review! Hahahaha! At first I thought you were talking about our website being old, as it is. And also thanks for letting us know that we provided 5 star service for your online order! Enjoy your new tools. P.S. We will be launching a new website in 2021.
Great selection and service
Great selection and service. lots of availability. could use a faster point of sale system but that's a minor concern. in store, on line always great!
17 December 2020
Reply from KMS Tools & Equipment - Edmonton
Excellent! Thank you for taking the time to share your experiences Erik...Great selection and service, lots of availability...in store and on line! Very Nice! We've been working hard on a new solution for the POS that we plan to launch next year.
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