Knock Reviews 212

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, helpful, and kind demeanor, highlighting their professionalism and knowledge. The service is frequently described as outstanding, with many appreciating the smooth, easy, and efficient process, especially for complex transactions like bridge loans. Reviewers also commend the excellent communication and quick response times, noting that questions were answered promptly and thoroughly, making the overall experience stress-free and pleasant. However, some customers also noted issues with communication, experiencing poor responsiveness from loan officers and a lack of continuity when dealing with multiple team members. A few other people also felt that the process involved too many requests for documentation and a lack of clarity regarding who to contact for specific information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being attentive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, seamless, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about my Knock Loan experience. The staff that I worked with were so supportive, helpful and most of all kind. The patience they demonstrated when they explained terms... See more

Company replied

Rated 5 out of 5 stars

Everyone was very professional and knew their job well. I never asked a question that was not answered immediately. After this experience I would never think of using anyone else. Everything happe... See more

Company replied

Rated 5 out of 5 stars

An OUTSTANDING experience with KNOCK! Every step of the process was smooth and easy. The information and communication was excellent every step of the way. The ability to use KNOCK as a bridge loan... See more

Company replied

Rated 5 out of 5 stars

The people at Knock are remarkable. They are always accessible, always getting back to me within an hour or less. They were patient with me when answering my inane questions. The conditions of the l... See more

Company replied


Company details

  1. Mortgage Lender

About Knock

Written by the company

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Buy before you sell with our first-of-its-kind Knock Bridge Loan™, enabling you to use the money “tied up” in your current home to purchase your next one!

Buying before selling with the Knock Bridge Loan allows you to pay only one mortgage at a time, skip double moves, and avoid living through showings and repairs. It also means you can maximize the return on your departing property by taking advantage of funds made available to prepare it for sale. Knock partners with real estate agents and lenders to provide you with cash flow, along with more certainty, convenience and competitiveness on your home buying and selling journey.

Founded in 2015, Knock has earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in 75 markets across the US. Knock is backed by leading investors, including Foundry Group, Second Century Ventures, RRE, Greycroft, and Parker89. With a 5-star rating from over 750 reviews, Knock prides itself on building a better bridge between homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional

Overall everything was great. I the only thing that I don't love is the wire going out the same day as the closing. I realize the loan can't disperse until the end of the recision period but sending the wire the day before would relieve all funding concerns at closing. That being said the wire was received in time for our closing so everything finished very well! The staff at Knock was very professional. I didn't have one bad interaction and I always received quick responses with my questions. I have been recommending this group to everyone in my office. What a great company and product!

13 March 2025
Unprompted review
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Reply from Knock

Hi John, we appreciate you taking the time to share your experience and provide this feedback. We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Saige was wonderful to work with and…

Saige was wonderful to work with and fast to respond.

6 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Patty, thank you for these kind words! We appreciate you taking the time to write this amazing review. We are so happy to hear you had a wonderful experience working with Saige and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Knock...an incredible experience!

Knock was an incredible experience for my clients, my lender, my title company & myself. Very streamlined process and thorough communication. It is the perfect solution for any client you may have that needs to sell to buy!

10 March 2025
Unprompted review
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Reply from Knock

Hi Barbara, thank you so much for taking the time to write this wonderful review! We are thrilled to hear you and your clients had an incredible experience. Thank you for choosing to partner with Knock and we look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Working with Sara on my Clients loan…

Working with Sara on my Clients loan was smooth and easy. Hope we have a chance to work together again soon!

11 March 2025
Unprompted review
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Reply from Knock

Hi Dawna, Thank you so much for taking the time to leave some feedback! We are so happy to hear you had a positive experience working with Sara and thrilled you chose to partner with Knock. We look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Very nice experience with Knock

Very nice experience with Knock. Trisha was so nice and helpful throughout. Will definitely recommend Knock to anyone looking to by a home. Thank you Trisha Schmidt 😊

8 March 2025
Unprompted review
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Reply from Knock

Hi Mark, thank you for taking the time to write this excellent review! We are so happy to hear you had a positive experience working with Trisha! We’re thrilled you chose to work with us, but nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

I received assistance from Trisha…

I received assistance from Trisha Schmidt, specifically on a Friday evening when we were not able to proceed on the computer because we were not able to complete the documents and the system would stop. Trisha worked with us, after hours, assigned new pass words for us and stayed with us on the phone, until we were able to complete the application documents needed for Closing. We could not have done it without her cause there was a glitch on the application.

27 February 2025
Unprompted review
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Reply from Knock

Hi Bernabe, we are so happy to hear you had a positive experience working with Trisha. We pride ourselves on our customer service so these kind words mean so much! Thank you for taking the time to share your experience with us.

Rated 5 out of 5 stars

Great Experience!

We worked with Trisha Schmidt, and she was very knowledgeable, helpful, and patient. It was a great experience working with Trisha!

6 March 2025
Unprompted review
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Reply from Knock

Hi Ash, thank you for your kind words! We appreciate you taking the time to write this wonderful review and are thrilled to hear you had a top-notch experience working with Trisha. Thank you for choosing Knock.

Rated 5 out of 5 stars

First KNOCK loan

The service provided by our LO (Trisha) and the rest of the team were nothing short of EXCELLENT! They over-delivered every step of the way.

5 March 2025
Unprompted review
Knock logo

Reply from Knock

Hi Joey, thank you for leaving this wonderful review. We are so happy to hear you had an amazing experience working with Trisha and her team! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together.

Rated 5 out of 5 stars

The Knock team was great

The whole team at Knock was great. Easy to work with and made the process a breeze. Thanks so much.

28 February 2025
Unprompted review
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Reply from Knock

Hi Jessie, thank you for these kind words! We are so glad to hear you had a great experience working with the whole team and appreciate you taking the time to write this wonderful review.

Rated 5 out of 5 stars

Knock team is always very responsive

Knock team is always very responsive! As a loan officer there is a lot of last minute fires to put out, and the knock team always makes themselves available when a last minute bridge loan is needed for an offer. Thanks for helping me look like a hero!

26 February 2025
Unprompted review
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Reply from Knock

Hi Devin, Thank you so much for taking the time to leave this wonderful review! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Good people to work with

Good people to work with. Made get the loan and closing easy.

28 February 2025
Unprompted review
Knock logo

Reply from Knock

Hi Mike, Thank you so much for taking the time to share your experience! We are thrilled to have been a part of your homeownership journey. We hope you enjoy your new home and look forward to working with you again!

Rated 5 out of 5 stars

It was a life changing experience

It was a life changing experience! Thank you for your service.

19 February 2025
Unprompted review
Knock logo

Reply from Knock

Hi Doreen, thank you for your kind words! We appreciate you taking the time to write this wonderful review. We are so happy you had a positive experience working with our team. We hope you enjoy your new home, and we look forward to working with you again!

Rated 5 out of 5 stars

This was my 1st experience with…

This was my 1st experience with referring a client to Knock so I wasn't exactly sure what to expect but everything went just as they said it would in the training. You provided great support and kept everyone on track. I'll defiantly keep referring my clients to Knock.

12 February 2025
Unprompted review
Knock logo

Reply from Knock

Hi Larry, Thank you so much for taking the time to leave this wonderful review! We are thrilled you had a great experience and partnered with Knock. We look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Justin and the team were excellent

Justin and the team were excellent. They rescued a sale, and the Knock program saved the day. It was a quick, efficient process, and they closed it in two weeks. I will be using them again. Highly recommend! Also, a big shout out to Nancy Spiro with Movement Mortgage and her fast acting to keep this sale together. She worked her magic in tandem with the Knock program and kept the sale closing in a swift timeframe.

29 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi Stephanie, we appreciate you taking the time to write this wonderful review and are so happy to hear you had a great experience with Justin and the team! We will pass on your shout-out to Nancy:) We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together.

Rated 5 out of 5 stars

Incredible process and communication

The process was incredibly easy, and communication was top notch!

29 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi Taylor, thank you so much for taking the time to leave some feedback! We are thrilled to have been a part of your homeownership journey. Enjoy your beautiful new home!

Rated 5 out of 5 stars

Dustin was very helpful in explaining…

Dustin was very helpful in explaining the process and it all went very smoothly. It closed on time with no surprises.

27 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi Jill, thank you for these kind words! We are so glad to hear you had a great experience working with Dustin and appreciate you taking the time to write this wonderful review.

Rated 5 out of 5 stars

Quick and reliable

Zero issues in our home buying experience and they made the transaction quick and efficient. Knock updated us at every single step in the process and immediately responsive to any of our concerns along the way. THANK YOU Knock, you have a great team in place and excited for anyone who gets the opportunity to do business with them!

23 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi Joe, thank you for taking the time to write this excellent review! We are so happy to hear you had a positive experience working with our team. We pride ourselves on our customer service, so these kind words mean a lot! We hope you enjoy your new home, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Wonderful communication and VERY…

Wonderful communication and VERY efficient process to allow our borrowers to get into their new home.

23 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi Jeff, thank you so much for taking the time to leave some feedback! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

The Knock team was very responsive and…

The Knock team was very responsive and handled everything quickly for a timely closing

3 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi David, thank you for your kind words. We appreciate you taking the time to write them and are so happy you had a positive experience working with our team! Thank you for choosing Knock; we look forward to working with you again.

Rated 5 out of 5 stars

Top Notch Service & Program

This is my fifth or sixth time using this product for a buyer. The Knock Team is efficient, communicates great and they are so incredibly helpful and knowledgeable when questions arise. I highly recommend this program for any client that wants the convenience of buying before selling. Thank you Knock Team for providing a top notch program!

10 January 2025
Unprompted review
Knock logo

Reply from Knock

Hi Pamela, thank you so much for taking the time to write this wonderful review! We are thrilled to hear you had an amazing experience with the team. Thank you for continuing to partner with Knock and we look forward to the next opportunity to work together!

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