Knock Reviews 212

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their supportive, helpful, and kind demeanor, highlighting their professionalism and knowledge. The service is frequently described as outstanding, with many appreciating the smooth, easy, and efficient process, especially for complex transactions like bridge loans. Reviewers also commend the excellent communication and quick response times, noting that questions were answered promptly and thoroughly, making the overall experience stress-free and pleasant. However, some customers also noted issues with communication, experiencing poor responsiveness from loan officers and a lack of continuity when dealing with multiple team members. A few other people also felt that the process involved too many requests for documentation and a lack of clarity regarding who to contact for specific information.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing their experiences as amazing,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being attentive, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, describing it as easy, seamless, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about my Knock Loan experience. The staff that I worked with were so supportive, helpful and most of all kind. The patience they demonstrated when they explained terms... See more

Company replied

Rated 5 out of 5 stars

Everyone was very professional and knew their job well. I never asked a question that was not answered immediately. After this experience I would never think of using anyone else. Everything happe... See more

Company replied

Rated 5 out of 5 stars

An OUTSTANDING experience with KNOCK! Every step of the process was smooth and easy. The information and communication was excellent every step of the way. The ability to use KNOCK as a bridge loan... See more

Company replied

Rated 5 out of 5 stars

The people at Knock are remarkable. They are always accessible, always getting back to me within an hour or less. They were patient with me when answering my inane questions. The conditions of the l... See more

Company replied


Company details

  1. Mortgage Lender

About Knock

Written by the company

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Buy before you sell with our first-of-its-kind Knock Bridge Loan™, enabling you to use the money “tied up” in your current home to purchase your next one!

Buying before selling with the Knock Bridge Loan allows you to pay only one mortgage at a time, skip double moves, and avoid living through showings and repairs. It also means you can maximize the return on your departing property by taking advantage of funds made available to prepare it for sale. Knock partners with real estate agents and lenders to provide you with cash flow, along with more certainty, convenience and competitiveness on your home buying and selling journey.

Founded in 2015, Knock has earned the industry’s trust: an A+ Better Business Bureau rating and relationships with more than 120,000 real estate agents in 75 markets across the US. Knock is backed by leading investors, including Foundry Group, Second Century Ventures, RRE, Greycroft, and Parker89. With a 5-star rating from over 750 reviews, Knock prides itself on building a better bridge between homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Super helpful team and easy process

Unbelievable team that makes it easy to move through the process. Everyone is very friendly and helpful and all were good "hand-holders" throughout everything. I can't say enough good things about this team and the Knock loan process.

7 January 2025
Unprompted review
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Reply from Knock

Hi Debbie, thank you for these kind words. We are thrilled to hear you had a great experience with the team and appreciate you taking the time to write this wonderful review!

Rated 5 out of 5 stars

Stellar Communication

Stellar Communication! Not only was it smooth but the communication was excellent. It's something I've come to expect from Knock and what I tell any clients who could benefit from it.

27 December 2024
Unprompted review
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Reply from Knock

Hi Harrison, thank you so much for taking the time to leave some feedback! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Great for buying while still selling

Helped us along the whole process and made it extremely easy for us to move across states while our previous home was still on the market.

3 January 2025
Unprompted review
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Reply from Knock

Hi Michael, thank you for these kind words! We appreciate you taking the time to write this wonderful review. Thanks for choosing Knock, we’re so happy we got to be part of your homeownership journey. Enjoy your beautiful new home!

Rated 5 out of 5 stars

2nd experience with knock

this was my 2nd experience with knock. both experiences were great. everyone at knock was responsive and timely in all communication. everything went as planned.

3 January 2025
Unprompted review
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Reply from Knock

Hi Mike, thank you for taking the time to write this wonderful review! We are thrilled you had such a top-notch experience working with our team. Thank you for choosing Knock a second time; we look forward to working with you again!

Rated 5 out of 5 stars

Working with Sara and Saige

Working with Sara and Saige on my transaction was an absolute pleasure! Their professionalism and attention to detail made the process seamless from start to finish. Both were incredibly responsive, always available to answer questions and provide updates, which kept everything on track. Their dedication to their clients, agents and ability to collaborate effectively made the experience not just smooth but truly enjoyable. I look forward to working with them on many more transactions in the future!

23 December 2024
Unprompted review
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Reply from Knock

Hi Octavia, we appreciate you taking the time to share your experience and are so happy to hear how much you enjoyed working with Sara and Saige. We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Demo and Sara were great to work with…

Demo and Sara were great to work with and communicated the process of the bridge loan super well to my client! I highly recommend them and look forward to working with them again.

31 December 2024
Unprompted review
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Reply from Knock

Hi Kyle, thank you so much for taking the time to leave some feedback! We are so glad to hear you had a wonderful experience working with Demo and Sara. We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Great bridge loan option for our clients

I'm in mortgage lending, and often our clients can benefit from the use of a bridge loan in order to buy something new before they sell their current home.
Knock Bridge Loan is the option I refer my clients to. Their team is extremely prompt and friendly, the process is user-friendly for our clients, the communication is amazing, and their funds always arrive on time for our closing. I would highly recommend to anyone looking for a quick and easy bridge loan.

30 December 2024
Unprompted review
Knock logo

Reply from Knock

Hi Jennifer, thank you for leaving this wonderful feedback. We are so happy to hear you had an amazing experience with the team! We are thrilled you partnered with Knock and can't wait to team up again.

Rated 5 out of 5 stars

The Best!

Everyone at Knock was so helpful and responsive. I never felt alone in the process, and they made a complex transaction so easy for me! I'm grateful to the smart and capable people at Knock, and I'm beyond excited to move forward on this new chapter in my life. Thank you to everyone I worked with at Knock.

30 December 2024
Unprompted review
Knock logo

Reply from Knock

Hi Katy, thank you for taking the time to write this exceptional review! We are so happy you had a positive experience working with our team! We pride ourselves on our customer service so these kind words mean so much! We hope you enjoy your new home and look forward to working with you again!

Rated 5 out of 5 stars

So much better than selling the regular route.

Knock has been a great experience for my clients and it really put us in a better situation being able to get the home first and then sell later. It will allow us to get the home in tip top shape and ready for buyers.

Our loan officer (Tammie) was able to keep us informed the whole entire time and communication was excellent. I will definitely use Knock again for as many listings as I can that will save the hassle of occupying the home while occupied and then scrambling to get everything out after closing. Wonderful experience.

16 December 2024
Unprompted review
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Reply from Knock

Hi Anthony, thank you for taking the time to submit this wonderful review. We value your input and are very happy to hear you had a great experience working with Tammie. We are thrilled you chose Knock for your clients and look forward to working with you again!

Rated 5 out of 5 stars

Tentative, super nice Agents

The agents were extremely nice and prompt to answer all my questions. I like the convenience of the electronic signing and emails. The only thing I would suggest is offering clients at least one in person meeting to turn in documents and get info on paper instead of following several different email conversations that ask for different things or the same things to someone else. Maybe an in-person collaborator for all the different things going on at a time. It got a bit confusing ate the first week. But, I am grateful for the team to do all the work they did for me to get into my new home! :)

20 December 2024
Unprompted review
Knock logo

Reply from Knock

Hi Ang, thank you so much for letting us be a part of your homeownership journey! And thanks for taking the time to leave your feedback! We’re thrilled you chose to work with us, but nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

People

Everyone we dealt with was knowledgeable and understanding. Any questions we had were answered promptly and our concerns with the process were handled well.
Thus, it was the people that made this happen and continue to. Thanks and we look forward to your help thru the sale of our property!

8 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Michael, thank you for taking the time to write this spectacular review! We are thrilled you had such a top-notch experience working with our team. Thank you for choosing Knock; we look forward to working with you again!

Rated 5 out of 5 stars

Helping clients achieve their dream

The team was available for questions and helped my clients be able to move into their dream location before selling their departing residence. I appreciated the great communication and being in the loop every step of the way.

27 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Kirstin, thank you so much for taking the time to write this review. We are so happy to hear you and your clients had a great experience working with the team! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together.

Rated 5 out of 5 stars

Brandon and Tammie on the Knock team…

Brandon and Tammie on the Knock team were great to work with - they were quick, answered calls after hours, and communicated clearly with me and the clients.

19 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Jeanne, Thank you so much for taking the time to leave feedback. We are so happy to hear you had a wonderful experience with Tammie and Brandon! We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Get assistance throughout the entire…

Great assistance from start to finish. Answered all my questions and provided courteous help throughout.

23 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Shirley, thank you for these kind words! We appreciate you taking the time to write this wonderful review. We’re thrilled you chose to work with us, but nothing makes us happier than you being in your dream home. Congratulations!

Rated 5 out of 5 stars

My experience during this transaction…

My experience during this transaction was absolutely wonderful. Everyone's professionalism to get this deal to the closing table was exceptional. I've been in real estate 18 years and this was my first transaction dealing with a bridge loan. I've gained a lot of knowledge about the process and I am grateful.

20 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Kevin, thank you for taking the time to leave this amazing feedback. We are thrilled you chose to partner with Knock and look forward to the next opportunity to work together!

Rated 5 out of 5 stars

Trischa Schmidt is the best

Trischa Schmidt is the best! She has quick turnaround times and is always willing to help out in a bind. I would highly recommend her!

20 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Logan, We appreciate your review and are so happy to hear that you had an amazing experience with Trisha. Thanks for being a great partner!

Rated 5 out of 5 stars

Great experience for my first time working with Knock!

This was my first time working with Knock and it was great. Trisha's communication was outstanding as she was quick to reply to any of my questions or emails. Her team worked great with my client's lender. We closed on time and everyone was happy!!!

14 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Tammy, thank you so much for taking the time to write this wonderful review! We are thrilled to hear you had an amazing experience with Trisha and her team. Thank you for choosing to partner with Knock and we look forward to the next opportunity to work together!

Rated 5 out of 5 stars

We were dead in the water without this…

We were dead in the water without this amazing product and excellent service. This team came in, coached us on the process and delivered! Thank you for all your hard work and making it so easy for us and the buyers!

14 November 2024
Unprompted review
Knock logo

Reply from Knock

Hi Emilio! Thank you for taking the time to write this spectacular review! We are thrilled to hear you and your client had a top-notch experience working with our team. Thank you for choosing Knock and being a great partner; we look forward to working with you again!

Rated 5 out of 5 stars

Great communication and very…

Great communication and very knowledgeable. Guided us through the process and were always available to answer questions.

22 October 2024
Unprompted review
Knock logo

Reply from Knock

Hi Rick, thank you for these kind words! We appreciate you taking the time to write this wonderful review. Thank you for choosing Knock; we look forward to working with you again!

Rated 1 out of 5 stars

NO TO BRIDGE LOANS, NO TO PAYING TWO MORTGAGES

They tell you they want your business, they will buy your home and then dont so you end up paying two mortgages. TERRIBLE business model - stay away from BRIDGE LOANS - Stick with Conventional and ARM's, this is a sour deal for anyone looking to sell. If you're agent is good, they will it within the 30 day period.

25 September 2024
Unprompted review
Knock logo

Reply from Knock

Hi Donnie, thank you for taking the time to provide this feedback. We are surprised to hear about this experience as it does not reflect our standards. We have tried to reach out multiple times to get more detailed information but haven't heard from you. We would love to discuss the details so we can address any misunderstandings and potentially rectify the situation. You can contact us at 1-866-996-1695 or email us at hello@knock.com

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