We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... See more
Company replied
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See what reviewers are saying
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... See more
Company replied
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... See more
Company replied
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... See more
Company replied
Company details
Written by the company
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Contact info
London, United Kingdom
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3.8
Great
365 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake company?
I do not believe This company is real, item not received 6 weeks later. No reply’s to email. Suspicious alternative delivery made
13 October 2023
Unprompted review
really good
the pan was in really good condition, fast delivery and i love using it.
27 September 2023
Absolutely superb customer service.
Absolutely superb customer service.
I can not recommend them enough
25 September 2023
Good selection of products and exactly…
Good selection of products and exactly what I wanted. Very speedy response and delivery via Royal Mail which I find more reliable than other couriers.
26 September 2023
Terrible after sales service.
Wrong item sent. No offer of resolution. Emails ignored.
4 October 2023
Unprompted review
Good delivery
27 September 2023
Great products.
Great products. Extremely helpful customer service.
I will definitely buy again and highly recommend.
28 August 2023
Best price + great service
Best value I could find. Fast & efficient shipping. A little concerning about how safe the knife is delivered. I guess postal regs allow normal post without the need to be signed for by an adult?
30 August 2023
Delivery came in 2 parts when the…
Delivery came in 2 parts when the initial email suggested otherwise. They did respond to an email when queried. Good prices on SAKs.
29 August 2023
Range of products at good prices
Range of products at good prices. Delivered quickly. Will use again.
28 August 2023
Ordered on a bank holiday but only a…
Ordered on a bank holiday but only a very slight delay. Was received next day after dispatch. Great simple straight forward service. Affordable product and happy with the quality.
28 August 2023
all knives are rusty after 9 months of…
all knives are rusty after 9 months of use, not suitable for dishwasher at all
29 August 2023
Unprompted review
Good service
27 July 2023
Reply from Koch & Köchin
Hello Tad,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Didn’t receive the brand I ordered
30 July 2023
Reply from Koch & Köchin
Hello Nathan,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
what i wanted and prompt delivery
27 July 2023
Reply from Koch & Köchin
Hello Keith
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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