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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax preparation software
  2. Accounting Software Company
  3. Bookkeeping service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax preparation service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Koinly is a great product

Koinly is a great product. i love using it. i have been a member for 2 years it is great. i think it is better than cointracker

8 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much, Amod! 🙌 We’re thrilled to have had you with us for 2 years, and even happier to hear Koinly’s been making crypto tax a breeze. Appreciate the love and the vote of confidence 💪

Rated 5 out of 5 stars

Absolutely worth it !

Absolutely worth it !

I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto history, including some complex staking rewards, swaps and missing cost basis issues.

The support team (special thanks to Aria and Jack and Will!) went above and beyond, quick, human, and helpful. The tax reports matched TAX requirements perfectly, and the carry-forward losses were handled flawlessly.

After a lot of cleanup, my taxes are 100% reconciled, exactly what I needed. Great product, great people.

27 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much for the amazing feedback! 🙌 Thrilled to hear everything’s now fully reconciled and that Aria, Jack, and Will could help make the process smooth. Appreciate you being part of the Koinly journey 💙

Rated 5 out of 5 stars

I've been using Koinly for several…

I've been using Koinly for several years.
A real tool for managing your cryptocurrency transactions.
The support is always available and truly helpful.

24 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Olivier,

Thanks so much for sticking with us over the years! 🙌 We’re really glad to hear Koinly’s been helpful for you, and our support team will love your kind words. 💫

Rated 1 out of 5 stars

No real customer service

No real customer service. I always wait 2 days and never get live help. The system doesn’t let me talk to anyone. I have tried to contact them almost 2 weeks. Still unable to get help from them. Very disappointed.

24 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Yuan,

I’m really sorry to hear this; that’s definitely not the experience we want you to have.

I’ve requested your details so we can locate your account and make sure you get the help you need as soon as possible.

Thanks for your patience while we look into this. 🙏

Rated 5 out of 5 stars

a helpful organisation with an…

a helpful organisation with an interface that simplifies what can be a complex situation trying to get to grips with crypto gains and losses to report to hmrc

20 October 2025
Unprompted review
Koinly logo

Reply from Koinly

We’re really glad to hear Koinly’s helped make the process clearer and simpler when it comes to tracking and reporting your crypto gains and losses.

If you ever have any suggestions on how we can make it even easier, we’d love to hear them. Thanks again! 💙

Rated 5 out of 5 stars

I like Koinly

I like Koinly. It just made my tax reporting so easy. It creates a PDF that you can directly use for tax purposes.

21 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much, Annant! 😊
We’re really happy to hear Koinly made your tax reporting easy - that’s exactly what we aim for.

Appreciate you taking the time to share your experience! 💙

Rated 2 out of 5 stars

Your requirement that a coin be both on…

Your requirement that a coin be both on CoinGecko and Coin Market Cap in order to provide a price as of a certain date means that many of the coins I trade are not supported by your software and I have to manually correct every transaction. Very disheartening. I recommend you produce prices for a coin that is on one or the other.

20 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi John,

Thanks for the feedback! To clarify, we only require a listing on CoinGecko or CoinMarketCap, not both.

If you’ve got tokens that meet that requirement but prices aren’t showing, please get in touch with our support team and share the contract addresses along with the CMC or CG links. We’ll take a look and get them mapped so prices pull in automatically. 😊

Rated 5 out of 5 stars

Amazing platform with an exceptional experience

Amazing platform that allows you to connect multiple wallets and accounts. Also they do a thorough job of reconciling your transactions and the user experience is amazing!!

9 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much for your feedback Nitin! 🌟

We’re thrilled to hear you’re enjoying Koinly and finding it easy to connect and reconcile your wallets. Our team works hard to make the experience as smooth and intuitive as possible, so it’s great to know that’s coming through 🙌

Rated 5 out of 5 stars

Koinly works great

Koinly works great! I particularly like the new Asset Maturity function, although it is still in beta mode, it helps me no end with my sell plans. Also other platforms want your money up front to use their advanced features. Koinly gives you full access to their features for free from the get go, you only pay when you choose to download an ATO tax report from them. Wonderful!

20 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Darren,

So glad you’re enjoying the Asset Maturity feature, even in beta it’s proving useful! 🙌 And yep, we’re all about letting you explore everything before committing. Appreciate the shoutout! 😊

Rated 4 out of 5 stars

Doing crypto taxes is challenging with…

Doing crypto taxes is challenging with any software. Especially if you are like me and use many different wallets and exchanges. I've tried a couple of different crypto tax prep options (BittyTax, CoinLedger), and Koinly seems to stand out. I especially appreciate very helpful support that doesn't mind to look through your data exports and help you along the way. I've been using Koinly for 4 years.

15 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Kateryna,

Thanks for sticking with us over the years, we know crypto taxes can be a beast 🧠💥 Appreciate you giving Koinly the edge, and shoutout to our support team for helping tame the chaos!

Rated 5 out of 5 stars

Koinly is the best, look no further!

I have two accounting degrees and believe I have tried and compared virtually all the competitor platforms on the market. Though there is a learning curve, Koinly is by far the best and most user-friendly crypto tax software. In additon, customer service has always been stellar! I can't recommend Koinly enough. Crypto transactions can be complex. If you are not familiar with how transactions are handled, take time to read the helpful articles Koinly provides, and do not be afraid to reach out to them to ask questions. Once you are familiar with how things work, getting your tax reports through Koinly should be a breeze!

9 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Sabina,

Thanks so much for the amazing feedback! 🙌 We really appreciate your support, and love hearing that both Koinly and the team have made crypto tax a breeze for you. 💙

Rated 5 out of 5 stars

A must for crypto traders who want to…

A must for crypto traders who want to remain tax compliant. With all my staking rewards I don't know what I would have done without Koinly.

6 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Kaya,

Thanks so much for the kind words! 🙏 We’re really glad to hear Koinly’s helping you stay on top of your staking rewards and tax compliance. Happy trading! 🚀

Rated 2 out of 5 stars

Avoid Koinly – unreliable and broken

Do not waste your money on Koinly. The platform constantly fails to let me log in. I get the same “network error” and “connectivity issues” every time, while every other site works fine. This is not a one-off glitch, it’s a recurring failure that makes the service practically unusable. If you value reliability, look elsewhere. Koinly is broken and untrustworthy.

4 October 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi PB,

We’re really sorry to hear you’ve been running into login issues, that’s definitely not the experience we want for anyone. Our site is fully operational, so this usually points to a local network or browser issue. Please reach out to our support team so we can help you get logged in right away. 💬

Rated 5 out of 5 stars

A Bit pricey but worth it for Pros

At the moment, this is the best coin-tracking software I’ve found.
It’s a bit on the pricey side and probably not worth it for everyone, but if you’re juggling multiple wallets across DeFi and CeFi, it’s definitely worth both your time and your money.

29 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Torben,

Thanks for sharing your thoughts! 💡 We’re glad to hear Koinly has been worth it for managing your DeFi and CeFi wallets. 🚀

Rated 5 out of 5 stars

Easy software to use out of the box.

I've tried a few crypto tax software options. Koinly is the only platform I've found that is easy and supports a very large variety of coins. It also makes on chain swaps (nfts, or other coins) easy. Their support has also been very helpful when I needed it.

26 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Mcxkzrd,

Thanks so much for your review! 🙌 We’re glad Koinly made things simple for you and that our support team could help along the way. 🚀

Rated 5 out of 5 stars

My Professional Crypto Tax Consultant

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to declare and file our income. That's where Koinly comes into our rescue. The smart and efficient system, not forgetting the professional assistance from the support team I am now confident that my book keeping is in order. All thanks to Koinly.

18 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ronald,

Thanks so much for sharing your journey! 🚀 We’re so glad Koinly could bring you peace of mind and make crypto tax simple. 🙌

Rated 5 out of 5 stars

Highly recommend giving Koinly a try

As someone who mainly buys and holds crypto with under 100 transactions, Koinly has been a fantastic tool. It was super easy to set up — I connected my exchange accounts and wallets in minutes, and Koinly handled all the calculations automatically.

9 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Really appreciate the recommendation! We’re so glad to hear Koinly made things simple for your buy-and-hold strategy 🚀

Rated 5 out of 5 stars

Having a record of all my transaction…

Having a record of all my transaction in one place made it supper easy to run a report and give it to my CPA. Simple fast and professional.

15 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much for sharing your experience! We’re glad Koinly made it simple and fast to get everything ready for your CPA 🙌

Rated 5 out of 5 stars

The Koinly support team is fantastic! (Carl)

I have just started using Koinly, and had a few questions about their services and yearly plans. I spoke with CARL from the Koinly support team, and he answered all the questions I had, and provided me with the exact solutions I needed! Carl was so kind, responded quickly and really cared about me as a customer. Thank you so much - Absolutely 5 stars!!

12 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Tomer,

Thanks so much, we really appreciate your feedback! Delighted to hear Carl made your first steps with Koinly so smooth. 🙌

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