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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent user experience, highlighting its ease of use and intuitive interface for managing crypto transactions and generating tax reports. Many find the product to be highly effective in simplifying complex crypto tax calculations, with particular appreciation for its ability to integrate data from various platforms and provide clear overviews. The customer service is also frequently commended for being outstanding, responsive, and helpful. However, some people were dissatisfied with specific aspects, such as difficulties with importing certain files or the app not functioning as expected. A few users also mentioned challenges in navigating the interface after a period of inactivity or issues with the customer support accessibility and the usefulness of the chatbot.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Product

Clients share positive opinions on product, with many reviewers calling it a "game changer" for crypto taxes.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Service

People report positive experiences with service. Many customers praise the fantastic support team, describing... See more

Application

Consumers find the app to be highly beneficial, especially for crypto tax reporting. Many praise its ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied

Rated 5 out of 5 stars

I started investing in Crypto since 10years ago but the last 5 years were sleepless nights for me after crypro taxation comes into the picture. Never comes into Crypto investors' mind that we need to... See more

Company replied

Rated 5 out of 5 stars

The support team at Koinly is outstanding and very responsive to issues that I have encountered during my tenure as a client. Konstantin assisted me on a recent issue with a manual import that I had c... See more

Company replied


Company details

  1. Tax preparation software
  2. Accounting Software Company
  3. Bookkeeping service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax preparation service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Service

I can not emphasise how amazing this service is. Knowing that Koinly will accurately and seamlessly calculate your capital gains (even taking into account trading/transfer fees, exchange rates, order splitting etc), gives me the strength, confidence and power to make the some bold and courageous moves in the market that have really paid off and will continue to do so for the rest of my life. Thank you Koinly

2 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Alex,

Thanks so much for the incredible feedback! 💫 We’re thrilled to hear Koinly gives you the confidence to trade boldly while keeping your taxes stress-free. Wishing you continued success in the markets! 🚀

Rated 5 out of 5 stars

Strong support team

Quick response and resolution to my issue as usual. Great support team,

26 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Randy,

Happy to hear our team could get things sorted quickly for you ⚡ Thanks for the kind words! 🙏

Rated 5 out of 5 stars

Great product - 5th year using it

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balance of flexibility and ease of use. It handles everyday trades and transfers automatically but also handles most of my more complex items like defi token delegation and staking.

1 September 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey C,

Thanks for sticking with us over the years 🙌 We’re so glad Koinly has been able to simplify both the day-to-day and the trickier stuff like staking and DeFi for you! 💙

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use, also setup very easy.

16 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey JK,

Glad you found using Koinly quick and easy 🚀 Thanks for sharing your experience!

Rated 5 out of 5 stars

Crypto taxes can be a massive headache

Crypto taxes can be a massive headache. Koinly and the support team have provided continued help for me in the 5 years I have been using them. Highly recommend!

29 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Rob,

5 years with us, that means a lot! 🙏 We’re so glad we could make crypto taxes less of a headache for you. Thanks for the recommendation!

Rated 5 out of 5 stars

Super good Software

29 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jared,

Awesome to hear you’re loving Koinly 🤩 Thanks for sharing your feedback!

Rated 5 out of 5 stars

Customer service is great and help me…

Customer service is great and help me get through this tax season.

28 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi K,

Delighted we could help make tax season a little smoother for you 🙌 Thanks for the kind words!

Rated 5 out of 5 stars

Outstanding

Outstanding, especially the "Expert Review" service. Makes crypto tax a breeze.

25 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Han,

Thanks for the kind words! 🙌 Delighted to hear our Expert Review made things easier for you. We'll be sure to pass your feedback on to the team! 😊

Rated 5 out of 5 stars

USDC reported as $0 cost basis

I had an issue with some USDC reported as $0 cost basis. I tried for hours to track it down and fix it but could not figure it out. I contacted support and within 24 hrs their AI had found the problem and corrected it. Part of it was related to time stamps. The AI also found and attempt by me to modify a transaction, which I did incorrectly, so it corrected that as well. Pretty amazing.

21 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Ned,

Thanks for sharing! Happy to hear Fin was able to get things fixed up and make it easier for you. 😊

Rated 5 out of 5 stars

Koinly UK Crypto Tax Reports

Navigating the world of crypto tax in the UK can feel like a minefield, but Koinly has truly been a lifesaver. As a UK crypto investor, the specific rules set by HMRC—like the Share Pooling method, same-day rule, and bed-and-breakfasting rules—can be incredibly complex to manage manually. Koinly takes all the stress out of it.
From the moment I connected my wallets and exchanges, the platform's ability to automatically sync transactions was a game-changer. It accurately pulls in all my trading history, including DeFi, staking rewards, and NFTs, and correctly identifies transfers between my own wallets. This is a huge time-saver and drastically reduces the risk of human error.
What I appreciate most is how Koinly handles the UK's unique tax requirements. It automatically applies the correct cost-basis method and provides an HMRC-compliant report that's easy to understand. The report provides a clear breakdown of my capital gains and losses, as well as any income from crypto, so I know exactly what to declare on my Self Assessment tax return.
The user interface is intuitive, and the dashboard gives a real-time view of my portfolio's performance and tax liability. It even helps with tax-loss harvesting by showing me where I can offset gains.
For anyone in the UK who has ever dreaded tax season because of their crypto activity, Koinly is the solution. It's accurate, reliable, and gives me the confidence to file my taxes correctly and confidently. I can't recommend it enough.

1 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Can,

Wow, thank you for the incredible review! 🙏 We’re genuinely so glad to hear how much Koinly has helped simplify UK crypto tax for you. From syncing your wallets to handling the HMRC rules and reporting, it’s amazing to know it’s made a real difference. Thanks again for the thoughtful words and for recommending us; it means a lot! 🚀🇬🇧

Rated 5 out of 5 stars

Couple things:

Couple things:
1. Seamless, intuitive and straightforward to go from go to wowe. Setting up was a breeze, and each of the things I’ve needed to do. Easy peasy, lemon squeezy.
2. Basics / obligatory items done brilliantly e.g. tax reporting.
3. It’s become my new portfolio management tool. Soooo much more than point 2. This thing allows me to view all our Crypto from every angle - regardless of actual wallet. Aggregating by coin - across wallets, etc is the business!! This thing’s the real deal! And you don’t even have to pay for that functionality…only when you want / need to do the (point 2.) tax reporting.
4. Handy as for SMSF!!! Something I had been stressing about, just became a whole lot easier and the stress just melted away.

18 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Sebastian,

Love the ‘easy peasy lemon squeezy’ 💙 glad setup was a breeze and that you’re getting so much more out of Koinly than just tax reports!

Rated 5 out of 5 stars

My experience with koinly

It was super easy to use their interface
The auto connection to my wallet was very simple intuitive and the most important thing is that it saved me a lot of time and effort

3 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi ערן דהן,

Great to hear the wallet sync was smooth 🙌 saving you time is exactly what we aim for! 😊

Rated 5 out of 5 stars

Koinly is awesome

I have been using it for years now. Smooth and easy to navigate.

10 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Shaleen,

Really appreciate your long-term support 🙌 glad it’s been smooth sailing for you!

Rated 5 out of 5 stars

Using Koinly made my tax time super…

Using Koinly made my tax time super easy, it removed all of the stress out of calculating the numbers, and the worry of if it was correct or not.
Would definitely recommend Koinly.

31 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Marion,

That’s exactly what we’re aiming for! Simple, stress-free filing 🚀 appreciate your kind words!

Rated 5 out of 5 stars

Saves so much time and hassle!

Absolutely amazing app that not only is easy to use, but saves me loads of time and stress. Highly recommneded and I've been a keen user for years.

14 August 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sten,

Love hearing that it’s been saving you time over the years 🙏 thanks for sticking with us and for the recommendation!

Rated 5 out of 5 stars

Easy and swift

Easy and swift

26 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Armin,

Thanks for the great feedback! 🙌 Glad to hear it was a smooth experience.

Rated 5 out of 5 stars

Once you set up the links to the…

Once you set up the links to the exchanges very easy to use

23 June 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Robert,

Thanks for the kind words! Once the setup’s done, it really is smooth sailing 🚀 Appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

I’ve tried to do my crypto taxes by…

I’ve tried to do my crypto taxes by myself but ended up with a headache. Koinly was super easy to use, and sped up the whole process x10000!

16 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Karolina,

Love to hear that! 🚀 Delighted Koinly could turn the headache into a breeze and speed things up for you. 😊

Rated 5 out of 5 stars

I’ve used Koinly now for 4 years for my…

I’ve used Koinly now for 4 years for my crypto tax calculations and it’s easy and reasonably priced. I would certainly recommend it.

26 July 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Sean,

Thanks for sticking with us over the years! 🙌 Glad you’ve found Koinly easy to use and good value, we really appreciate the recommendation.

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