I feel this is DESCEPTIVE advertising and billing. Konscious LLC's video got me hooked. But at the end they charged me for 3 different items instead of one. By clicking to order only the 9 bottles th... See more
Company replied
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I WAS SENT 3 BOTTLES OF THEIR VITAMINS AFTER A LONG AD. DR SUGGESTED NOT USING AS SOME WERE TOO POTENT. I HAVE BEEN TRYING TO GET MY REFUND FO 151.00 SINCE JANUARY. I HAVE SENT PRODUCT BACK, IT. WAS R... See more
Company replied
Didn't work for me. I returned and got a refund. Then, about a month later, I noticed a charge from them of $147 on my CC bill. I had received no other product either. I sent several emails. THEY di... See more
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I bought SynoCell for my severe arthritis based on claims made in their ad and a further conversation I had with the Customer Service Rep AND the claim in the ad that there was a 90 day risk free gu... See more
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Company details
- Health food shop
- Fitness and nutrition
- Nutritionist
- Online marketplace
- Vitamin & Supplements Shop
- Weight-Loss Service
Written by the company
Get everything you need to know about the keto diet in one place. Konscious Keto provides you with the latest trends, keto recipes, and keto products right here!
Contact info
470 W Broad St Columbus, 43215, United States
- konsciousketo.com
2.7
Poor
603 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a 6 mo supply and have been…
I ordered a 6 mo supply and have been taking it for 2 weeks. I started at a 1/2 scoop and have worked my way up to 2 to 3 scoops a day with coffee or sprinkled on top of fat free greek yogurt with added fresh fruit. I have 2 complaint;, 1. I scheduled a zoom meeting with them and was given an appointment time and date. But I was not provided a link for the meeting. So the meeting never took place. 2. In 2 weeks I haven't lost and weight yet. I have fluxuated down a couple 3 pounds but I am still at the same starting weight.
20 November 2024
Unprompted review
Reply from KonsciousKeto
Hi Craig,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Konscious did not meet your expectations.
We’ve already informed our coaching team about your concerns and your upcoming meeting. They will be in touch with you shortly to confirm the schedule and provide the meeting link. Additionally, they are prepared to address your concerns regarding your perceived weight loss stagnation. Rest assured, our coaching team is highly trained and committed to helping you achieve your goals.
Once again, we sincerely apologize for this experience. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to support you every step of the way.
Sincerely,
Konscious Brands
Reply from KonsciousKeto
Dear Deborah,
We sincerely apologize for your recent experience with Emma. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.
We have confirmed that there was an issue with shipping your orders. Unfortunately, our fulfillment partner did not communicate this error to us in a timely manner, which prevented us from addressing it sooner. We have provided feedback to them regarding this oversight and want to assure you that we are taking steps to ensure it does not happen again.
Regarding your refund, we are pleased to inform you that it has been successfully processed. Depending on your financial institution, the refund should reflect in your account within 3-7 business days.
Once again, we deeply apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out. We're here to assist you.
Sincerely,
Konscious Brands
Scammers
Ordered product, cancelled before shipped. Got no product and they will not refund my money $495.00, they hang up on me when I call. It’s a scam. Also Elder abuse.DO NOT EVER Order from them or give them your credit card number. I cancelled my card right away.
3 November 2024
Unprompted review
Reply from KonsciousKeto
Hi Lola,
Thank you for reaching out.
We sincerely apologize for your recent experience with Konscious. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.
To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at hello@konsciousketo.com, and we’ll address the issue promptly.
We want to assure you that we have a robust return and refund policy designed to serve all our customers fairly. Furthermore, if our investigation confirms your claim regarding any inappropriate behavior by our customer service team, including disconnecting the call or any form of elder mistreatment, we will take appropriate action to address it.
We look forward to hearing from you and are here to assist with anything else you might need.
Best Regards,
Konscious Brands
This is over priced and does not work.
This is over priced and does not work.
25 October 2024
Unprompted review
Reply from KonsciousKeto
Hi Ed,
We sincerely apologize for your recent experience with Keto Activate. Our goal is to provide a seamless and positive experience, and we regret that we fell short this time. Please know that your feedback is invaluable and will help us improve our services.
To assist you with a better resolution, could you please provide your order details, including the order number and the email address used for the purchase? This will allow us to verify your order, review your interactions with our customer service team, and offer the best possible solution.
Once you’re ready to share, please email us at hello@konsciousketo.com.
We are looking forward to hearing from you. Let us know if you need further help.
Sincerely,
Konscious Keto Team
They made it right!
They refunded my money! So they do stand by their return policy. I have updated my rating on this company,
(My original review: I bought three canisters of the chocolate because of the discounted price. I tried one canister several different times and did not like the taste at all. When I asked for a refund of all three canisters, they first wanted me to continue trying although I told them I did not like the taste at all. Then they asked for pictures of the unopened canisters. After I sent them pictures of the unopened canisters, they offered me a 30% discount on the two unopened canisters if I would just keep them. I told them I did not want to keep any of them because again I do not like the taste. Then they offered me a 50% discount on the two unopened canisters because the only one that the moneyback guarantee applied to was the first opened canister. No wonder they want you to buy more than one at a time if they’re only going to refund your money on one. They also said there would be a 10% return fee. I finally did just what I’m sure they wanted me to do and agreed to the 50% discount on the two canisters. I told them to discontinue all communication with me on further products. I have not checked yet to see if they have refunded any of my money. I do not recommend this product at all.)
23 October 2024
Unprompted review
Reply from KonsciousKeto
Dear Kathy,
We sincerely apologize for your recent experience with Keto Activate. Our goal is to provide a seamless and positive experience, and we regret that we fell short this time. Please know that your feedback is invaluable and will help us improve our services.
We understand that returning a product can be time-consuming, which is why we sometimes offer partial refunds to streamline the process for our customers and avoid the hassle of returns. This is why our customer service team initially offered a partial discount. However, we are always happy to arrange a full refund for customers who wish to return their order. For customers within the mainland US, we also provide a free return label.
We’re pleased to confirm that you accepted our 50% discount offer, and the refund has been processed to your account. Additionally, we’ll be sending you a collection of recipes to help you make the most of Keto Activate.
Once again, please accept our sincere apologies for any inconvenience. Don’t hesitate to reach out if there’s anything more we can assist you with.
Warm regards,
Konscious Keto Team
I have put in for a refund
I have put in for a refund. It is not yet 30 days. The response that I was told it takes 48-72 hours just to respond to my request. I have dealt with many reputable companies and stores on line and this is not the response. This is very unnerving especially with the BBB scores and other complaints. I hope they keep their word and give me my refund.
17 October 2024
Unprompted review
Reply from KonsciousKeto
Dear FA,
Thank you for reaching out.
We sincerely apologize for your recent experience with Konscious. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.
To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at hello@konsciousketo.com, and we’ll address the issue promptly.
We look forward to hearing from you and are here to assist with anything else you might need.
Sincerely,
Konscious Keto Team
Avoiding giving a refund stay away !!
Bought a diet and fitness plan from helix bootcamp. Another Konscious keto scam product. States a 30 day refund no questions asked. Changed my mind as it's basically contradicted everything it says you can do ..such as eating carbs, no restrictions..yet it's a keto diet with no carbs. Asked for refund and I'm being asked why I want a refund ..another contradiction. I've filed a dispute with my credit card company. Feel stupid for falling for the bullsh*t. Lesson learnt !
7 October 2024
Unprompted review
Reply from KonsciousKeto
Hi Sarah,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Helix Bootcamp didn’t meet your expectations. Your input is incredibly valuable to us, and we’ve shared it with our team to help us continually improve.
We are glad to share that you have been refunded today. It should be reflected in your account in 3-7 business days. Should you have any further questions or if there's any other way we can assist you, please let us know. Our customer support team is committed to serving you.
Sincerely,
The Konscious Keto Team
It tastes ok but why is it so hard to…
It tastes ok but why is it so hard to mix
13 September 2024
Unprompted review
Reply from KonsciousKeto
Hi Michele,
We hope this message finds you well.
We're sorry to hear that your experience with Konscious didn't meet the high standards we strive for. Thank you for your honest feedback on Keto Activate.
We've taken your comments to heart and shared them with our team to help us continually improve. If you're interested, you can also reach out for more tips and recipes for Keto Activate. We have a special e-book that we think you'll enjoy! If you are interested, just email us here: hello@konsciousketo.com
If you have more feedback and suggestions, or if you have any questions and concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Warm regards,
Konscious LLC
What is Emma
I’m reading the reviews and it for something called Emma
What the heck is Emma? I was reading reviews amour konscious keto
So is Emma also konscious?
Trying to do my research but it seems like a scam this slimming chocolaty stuff
Help me help you where are the reviews for the keto chocolate
6 September 2024
Unprompted review
Reply from KonsciousKeto
Hi Rosalind,
Thank you for your reaching out.
Emma and Keto Activate (the slimming chocolate) are just a few of the innovative products offered by our brand, Konscious.
Keto Activate features our scientifically developed D-Beta-Hydroxybutyrate (D-BHB) ketones, designed to help your body enter ketosis. It also includes a proprietary double-blend of essential minerals that support this process, making it the ideal supplement to enhance your ketosis journey while keeping you energized throughout the day.
For more information on Keto Activate and other products, you can explore our website. Be sure to scroll down to see customer reviews on Keto Activate for real feedback. If you’re interested, click this link to learn more: https://konsciousketo.com/products/keto-activate#looxReviews
If you have any further questions or need assistance, feel free to reach out. Our customer support team is always ready to help.
Warm regards,
Konscious LLC
I had a remarkable experience with the…
I had a remarkable experience with the customer service and care team. Response time was immediate. Options to my issue were offered. I received a complete refund. I trust this company.
12 August 2024
Unprompted review
Reply from KonsciousKeto
Dear Susan,
We couldn't help but smile when we read your review for our service. Your trust and kind words truly fuel our commitment to upholding the highest standards for our service and products.
Thank you so much for your support!
Warmest regards,
Konscious LLC
This powder actually made me gain…
This powder actually made me gain weight. I believe it made me retain water- not sure. The first couple weeks when I used it, I’d lost 2 pounds so I was super excited. I didn’t weigh myself for the next 14 days. I did the exact same thing that I normally do, I didn’t eat any worse than I normally do and I was still working out. You can imagine my surprise when I stepped on my scale and was 8 pounds heavier. I have never gained, or loss for that matter, 8 pounds in 14 days. Needless to say I got some of my money (The money back guarantee was not great- very misleading, but I will say the customer service through email was phenomena ) and I’ve stopped. I also had to work really hard, but I got the weight off. Very disappointing.
29 April 2024
Unprompted review
Reply from KonsciousKeto
Dear J Grant,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Konscious didn’t meet your expectations. Your input is incredibly valuable to us, and we’ve shared it with our team to help us continually improve.
Our products are designed to support customers like you who want to live a healthier lifestyle. We carefully select all-natural ingredients to ensure that any concerns are addressed without side effects. However, we understand that everyone’s body reacts differently to supplements. While many customers have had positive experiences with Konscious, we recognize that it might not work for everyone.
With that said, we are happy to hear that our customer service team was able to help you get a refund. We will surely forward your feedback to them; they will be more than happy to hear your kind words. As for the money-back guarantee, could you please tell us more about what made you think it was misleading?
If you need any further assistance or have any other questions or concerns, please don’t hesitate to reach out. Our customer support and coaching teams are always here to help.
Warm regards,
Konscious LLC
Before I buy any diet supplement I check out the complaints about the product on google
Before I buy any diet supplement or anything I always check what others are saying about the product. If someone spends money and they do not loose weight after 60 days, there is something wrong with that. So I will never do business with this company. With this many complaints, its obviously a scam. If they were honest they would refund everyone within the 90 days since their product tastes horrible and it does not work. They need to go back to the drawing board and then do market research to test the product before selling to the public. the people who say it works are probably being paid and they probably never tried it or they are not overweight. So far there is no safe or effective weight loss product on the market including the Ozempic injections which have horrible and dangerous side effects.
5 August 2024
Unprompted review
Reply from KonsciousKeto
Hi Muneerah,
Thank you for reaching out and sharing your concerns.
At Konscious, we prioritize customer satisfaction and strive to be transparent in all our dealings. While we understand that not every product works for everyone, we have had many customers who have seen positive results with Konscious. We assure you that the testimonials we share are genuine and come from real customers who have used our product.
Regarding the taste and effectiveness, we are continuously working on improving our formulation based on customer feedback. Our all-natural ingredients are chosen carefully to support your health journey without side effects, and we take all feedback seriously to make necessary adjustments.
We also stand by our refund policy. If a customer is not satisfied with our product, we offer a 90-day money-back guarantee. We process refunds promptly for those who request them within this timeframe.
If you have any further questions or would like more information about our refund process, please don't hesitate to reach out. We are here to help and provide any assistance you need.
Thank you for giving us the opportunity to address your concerns.
Warm regard,
Konscious LLC
This product Doesn’t Work at all!
22 July 2024
Unprompted review
Reply from KonsciousKeto
Dear Y L,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team.
Emma is specifically formulated to help customer like you who have been experiencing issues with their gut health. Our all-natural ingredients are curated to make sure that all issues that stem from your gut are addressed with no side effects. At the same time, different bodies react to different supplements and while we have a long list of customer testimonies proving that Emma works, we are fully aware that this might not be the case for everyone.
That is why we also have a dedicated team of coaches that can help you get the best out of Emma. They can share more insights about our product and its ingredients and how it can help with addressing your gut issues. If you are still interested with getting in touch with our coaches or if you want to discuss your refund options, just email us at hello@emmarelief.com.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support and coaching teams are always here to help.
Warm regard,
Konscious LLC
Scam Do Not Buy
I have taken Emma for 1 1/2 months, and it has been no help to me. I went back to Emma for the refund they offer in 90 days and have and offer of 30% and 50%. In the last email which they said they did not receive they gave me 48 hr to respond or they would close out the complaint. Sound like a scam to me.
1 June 2024
Unprompted review
Reply from KonsciousKeto
Dear Gerorge,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. We strive to ensure our promotional materials accurately reflect our policies, and your feedback is invaluable in helping us improve our communication.
We would like to explain the reason why we offered discounts instead of returning your order. We are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.
We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used could be refunded, we also could process refunds for more than one bottle granted that it wasn't opened and used. This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious LLC
Do they pay for their reviews
Do they pay for their reviews? It tastes terrible and doesn’t mix well. I haven’t actually made it through my first jar yet (bought 6) and I could kick myself at the high dollar mistake I made. I made the purchase in February and tried to get in the routine of taking every day and it was so difficult due to the taste. I am trying again now because I spent $300 on this stuff. 0 out of 10 do not recommend.
24 July 2024
Unprompted review
Reply from KonsciousKeto
Hi Jacinda,
We hope this message finds you well.
We regret to hear that your experience with Konscious did not align with the high standards we set for ourselves. We appreciate your candid feedback on Keto Activate's taste.
We have taken your points on board and shared them with our team to help us continually improve. That is why we created recipes to help our customers to enjoy Keto Activate and all its benefits while helping them adjust to its taste. If you are interested in trying Keto Activate again, you can try incorporating it in your daily smoothies using these recipes: https://konsciousketo.com/blogs/keto/keto-smoothies.
You can also reach out to us for more tips and recipes for Keto Activate! We have a special e-book for Keto Activate that we think you would enjoy. If you are interested, just email us here: hello@konsciousketo.com
If you have more feedback and suggestions, or if you have any questions and concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Warm regards,
Konscious LLC
The company falsely advertised a 90 day return policy which they did not live up to.
This product didn't work for me. I asked for the refund within the 90 days as was advertised, and they offered me 30%. I have 12 bottles I haven't used - they scam you by giving you the "one time" deals - only to tell you that they will only refund the initial purchase! Horrible experience!
19 July 2024
Unprompted review
Reply from KonsciousKeto
Dear Lisa,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.
We would like to explain the reason why we offered discounts instead of returning your order. We are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.
Regarding our 90-Day Money Back Guarantee, while it is accurate that only the first bottle used could be refunded, we also could process refunds for more than one bottle granted that it wasn't opened and used. That is why our customer service team provided you with a return label. Once our warehouse confirms the return, we, can then process the refund.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious LLC
Read the Refund Policy Before Purchasing
Bought a 6 pack for the wife and I with confidence since they said "90-day 100% money back guarantee." This was false, after about 60 days of using no results and they said they could only give me a 30% refund. To which I replied what about the 90 days 100% money back guarantee. They are now offering 50% of my purchase refunded and instructed me to read the refund policy. Yea, it does state in the refund policy that you can only get a 100% refund if returning before 30 days. Even though the sales video I watched stated you could return it before 90 days for a full refund. Very shady to state that in the video but hide your real policy. Most people don't read the refund policy before making a purchase. So unfortunately, I am accepting this 50% refund, but I hope people read this and question this company's true intensions. Which is not to help people lose weight with chocolate (which to add insult to injury the stuff tastes disgusting). Should have known better that is all I have to say.
18 July 2024
Unprompted review
Reply from KonsciousKeto
Dear Kevin,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. We strive to ensure our promotional materials accurately reflect our policies, and your feedback is invaluable in helping us improve our communication.
We would like to explain the reason why we offered discounts instead of returning your order. We are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.
We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used could be refunded, we also could process refunds for more than one bottle granted that it wasn't opened and used. This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process.
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious LLC
DO NOT GET THIS PRODUCT
DO NOT GET THIS PRODUCT. I wanted to get this but changed my mind so I called support and got it canceled but all of a sudden I got emails that my card was declined with 3 expensive charges I DIDNT MAKE. 1 of $450, 1 or $350, and 1 or $2,900! SAVE YOUR MONEY DON'T GET SCAMMED
9 July 2024
Unprompted review
Reply from KonsciousKeto
Dear Clare,
Thank you for reaching out.
We understand that you have some concerns regarding your order. We want to assure you that this is not an experience we want our customer to have. If you can provide us more information about what happened, it would be a great help for our investigation. If you can provide your order details and the customer service number you called, please do so by emailing us at hello@emmarelief.com.
Just for clarification, we do not sell single-purchase products that match the charges you received. The last charge you received is also impossible to be from us given that we do have order limitations that would prevent this much invoice. Nevertheless, we would like to help you as much as we can, so if you can provide us more information about this, it would be of great help.
We are looking forward to hearing from you. Our customer support team is always here to help.
Warm regards,
Konscious LLC
The woman says you can eat what you…
The woman says you can eat what you want even pizza, this is not true. I hate false advertising
4 July 2024
Unprompted review
Reply from KonsciousKeto
Dear Kathy,
Thank you for bringing this to our attention. At Konscious Keto, we are committed to providing accurate and honest information about our products.
Our products are designed to support your health journey, but they are most effective when used in conjunction with a balanced diet and regular exercise. What we meant by that statement is that you don't have to completely give up your favorite foods. Our product is designed to support your goals even if you occasionally enjoy treats like pizza. However, it's important to maintain a balanced diet and healthy lifestyle for the best results. We encourage moderation and a focus on overall nutrition to achieve sustainable weight loss.
We apologize for any confusion and appreciate your feedback. If you have any further questions or concerns, please feel free to reach out to our customer service team.
Best Regards,
Konscious LLC
They just double billed me for a…
They just double billed me for a product. I have sent a note to customer service and will call them tomorrow and I am placing a complaint with PayPal. Thank goodness I did not use a debit card or credit card. I had a feeling this was bogus, but thought I would give it a try And then they do this.
28 June 2024
Unprompted review
Reply from KonsciousKeto
Dear Janet,
We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team.
Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase which shows discounted offers and there would be an option to decline the offer and just proceed with placing only your original purchase.
We would love to further help you get your money back. If you can share more information about your order such as your email, order number, etc. it would help us check your order and provide the best resolution. You can send this information here: hello@konsciousketo.com.
We are looking forward to your response. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
Best regards,
Konscious Keto
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