Bought the item as a Birthday gift. Easy to purchase and have delivered directly to my daughter's friend. Product as described, packed well and received exactly as promised. Also had a lollipop encl... See more
Company replied
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See what reviewers are saying
I ordered an item from this company, at first I was unsure because I'd never heard about them, but I will definitely be recommending and using them again! Order arrived much quicker than expected, wit... See more
Company replied
Never heard of KOOLAZ before, but definitely do not regret buying from them! Stumbled across them looking for a loungefly bag. Fast delivery, well packed. And free lollipop 😅 No complaints fr... See more
Company replied
Ordered a rare Neca TMNT Donatello 1/4 scale figure recently. Was a great price, fast delivery and very well packaged in a big strong box with lots of air bubbles. Very happy with the item and se... See more
Company details
Written by the company
Koolaz Ltd carries a massive selection of licensed action figures, toys, collectibles,and more from top companies. Shop with us today!
Contact info
Chestnut Close, NG18 4UW, Nottingham, United Kingdom
- Info@koolaz.co.uk
- koolaz.co.uk
Great shipping time and pops for a…
Great shipping time and pops for a reasonable price
12 January 2022
Reply from KOOLAZ
Thank you Niamh for taking the time to give us your feedback & 5 star rating
Junk rat gun came broken
7 January 2022
Reply from KOOLAZ
Hello Rachel
We are very sorry to read this and apologies that your item arrived damaged.
We do encourage customers to contact us directly if there are any issues with their orders so we can try to put things right, before negative feedback is left. You can contact us at info@koolaz.co.uk
Kind regards
Koolaz Team
Reply from KOOLAZ
Hi Lucy
Many thanks for your great review and 5 stars.
Fast Delivery
Fast Delivery. Even topped it off with a chupa chupa which made my girlfriend happy :)
23 December 2021
Reply from KOOLAZ
Thank you Connor for your 5 star review, its great to get positive feedback :)
I didn’t get it.
21 December 2021
Reply from KOOLAZ
Hi Chelsea
We were sorry to read this as we do encourage customers to contact us first if there are any issues with their orders so we can try to put things right, before negative feedback is left.
After investigation it became apparent that Royal Mail returned the parcel to us due to refusal/addressee not known. We have sent you an email regarding this, to resolve the matter.
Kindest regards
Koolaz Team
Reply from KOOLAZ
Many Thanks for you your 5 star review
Excellent
Excellent service parcel arrived quickly and was well packed I will order from here again!
4 December 2021
Reply from KOOLAZ
Hi Karen, Thank you for the great review and 5 stars! your feedback means a lot to us :)
Great product and in great condition
Great product and in great condition! Arrived in good time too
1 December 2021
Reply from KOOLAZ
Thank you Maddie for taking the time to share you review and giving us 5 stars!
Reply from KOOLAZ
Thanks Theo, your 5 star review means a lot to us here at Koolaz
Fast delivery and very well packed
Fast delivery and very well packed. I will definitely be using Koolaz again
27 September 2021
I was charged £3 for 48 hour delivery
I was charged £3 for 48 hour delivery, I had no choice but to take this option and the item took 7 days to get to me. I will not be using this site again
7 September 2021
Reply from KOOLAZ
Thank you Luke for you feedback. We are sorry to hear that you are dissatisfied and that you will not be visiting Koolaz.co.uk again. Customer satisfaction is our main priority.
All orders placed after 2pm are dispatched the next working day. Your order was placed Wednesday at 10pm and was therefore dispatched Thursday using Royal Mail 48 hour service. Royal Mail are currently experiencing delays and unfortunately the bank holiday will have caused further delays.
We apologies that your order was delayed.
We take on board all customer feedback to makes improvements where possible.
Kindest regards
Koolaz Team
Easy and fast service
Easy and fast service, the product came in great condition and very well protected. Highly recommend.
27 June 2021
Great shop
Great shop, with amazing offers.
Unfortunately I had a few problems with the website, but after a couple of messages, I was able to place my order.
They were quick to email me to let me know about the items being out of stock, but gave me a discount code for my next order. Thank you very much.
23 June 2021
Reply from KOOLAZ
Hi Kat. Thank you for taking the time to leave us such a lovely review. we really do appreciate the support of our customers. We hope you come back soon 😊
Very prompt delivery; product as shown
Very prompt delivery; well packaged; product as appeared in the pictures.
19 June 2021
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