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See what reviewers are saying

Rated 5 out of 5 stars

Bought the item as a Birthday gift. Easy to purchase and have delivered directly to my daughter's friend. Product as described, packed well and received exactly as promised. Also had a lollipop encl... See more

Company replied

Rated 5 out of 5 stars

I ordered an item from this company, at first I was unsure because I'd never heard about them, but I will definitely be recommending and using them again! Order arrived much quicker than expected, wit... See more

Company replied

Rated 5 out of 5 stars

Never heard of KOOLAZ before, but definitely do not regret buying from them! Stumbled across them looking for a loungefly bag. Fast delivery, well packed. And free lollipop 😅 No complaints fr... See more

Company replied

Rated 5 out of 5 stars

Ordered a rare Neca TMNT Donatello 1/4 scale figure recently. Was a great price, fast delivery and very well packaged in a big strong box with lots of air bubbles. Very happy with the item and se... See more

Company details

  1. Collectibles Shop

Written by the company

Koolaz Ltd carries a massive selection of licensed action figures, toys, collectibles,and more from top companies. Shop with us today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

218 reviews

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Rated 5 out of 5 stars

This was my first order and very pleased

This was my first time ordering on koolaz and I was very pleased with the service. I was able to order and checkout with ease. The text message service provided shipping updates which was great. I would definitely shop again and recommend Koolaz

17 November 2020
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Reply from KOOLAZ


Thank you so much Rhonda for this 5-star review. We really appreciate you being a customer and helping to share the word about us. 🤩

Rated 5 out of 5 stars

I put my order in wrong but when I…

I put my order in wrong but when I emailed they immediately rectified it for me and delivery was fast.

15 November 2020
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Reply from KOOLAZ

Thank you Zakia. The team here at Koolaz Ltd is thrilled to see such good feedback. 🤩

Rated 5 out of 5 stars

Ordered a loungefly bag for my daughter…

Ordered a loungefly bag for my daughter for Christmas it’s amazing and arrived well wrapped and packaged well she will absolutely love it!
Thank you

5 November 2020
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Reply from KOOLAZ

Thank you Julie for your Loungefly order and taking the time to leave us a 5 star review. 🤩
We are so glad to hear that you are happy with your purchase and hope your daughter will be too at Christmas time ☺️

Rated 5 out of 5 stars

Great service

Got an item that was hard to find elsewhere at a good price. Great service. Fast Delivery.

1 November 2020
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Reply from KOOLAZ

Thank you so much Karen for your order and for taking the time to leave us a 5-star review ⭐️

Rated 5 out of 5 stars

Have ordered from koolaz many times now…

Have ordered from koolaz many times now , no.1 for FNAF merch . good delivery time and love the little lolly , nice touch 👌 happy with this site thank you .

25 October 2020
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Reply from KOOLAZ

Thank you Zoe for being a loyal customer ☺️ The team here at Koolaz Ltd are thrilled to see such good feedback. We look forward to dealing with you again soon
🤩

Rated 5 out of 5 stars

Really really pleased with my purchase…

Really really pleased with my purchase overwatch mercy FUNKO POP it's a Christmas present so it's been put away but I know my son will love it!!! Really good price and delivery was very quick they even threw in a sweetie lollipop
such a nice wee gesture I've never had that from other companies!! I will definitely be using this company again they have some really brilliant stuff on their site that I have not seen anywhere else! Have recommended them to friends and family. Very happy 😊

25 October 2020
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Reply from KOOLAZ

Thank you so much Jane for taking the time to leave us such a lovely review. We really appreciate you being a customer and helping to share the word about us. ☺️

Rated 5 out of 5 stars

Excellent service

Excellent service, Fast delivery, purchase was well packaged & good communication.

25 October 2020
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Reply from KOOLAZ

Thank you Marian. Customer satisfaction is our top priority and the team here at Koolaz Ltd is thrilled to see such good feedback. 🤩

Rated 5 out of 5 stars

Fab service

Fab service, packed beautifully and a cheeky lollipop inside. Top Notch

25 October 2020
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Reply from KOOLAZ

Thank you so much for taking the time to leave us a 5-star review, glad you liked the lollipop 👍🌟

Rated 5 out of 5 stars

Quick delivery and superb…

Quick delivery and superb packaging.would definitely recommend and buy from again

23 October 2020
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Reply from KOOLAZ

Thank you Liz for your order and taking the time to leave us a 5 star review star 💫

Rated 5 out of 5 stars

Loungefly bag

Fast delivery, great quality. Would definitely use again.

22 October 2020
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Reply from KOOLAZ

Thank you Hannah for your order and 5 star review 🌟

Rated 5 out of 5 stars

Koolaz... Literally

Second time purchasing from Koolaz, and no complaints. Excellent prices, fast delivery and well packaged (cheers for the bonus lollipop too!!) Would recommend and use again.

15 October 2020
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Reply from KOOLAZ

Thank you for shopping with us again and for taking the time to leave us a 5-star review 🤩

Rated 2 out of 5 stars

Poor stock update

I ordered a sought after pop vinyl figure, the Koolaz site showed the item was in stock. I placed my order only to find the following day an email had come through saying the item was out of stock and I had been refunded. Disappointed to say the least. On the plus side, the refund was quick.

13 October 2020
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Reply from KOOLAZ

Hi Maxine
We apologies again for this error and inconvenience this may have caused. As a goodwill gesture we have offered you a discount code to use on a future order if you so wish. We do take on board all customer feedback and work towards a better service. If there is anything else we can help you with please get in touch. Info@koolaz.co.uk
Kind regards
Koolaz Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, arrived quickly and well packed, especially like the little touch of a chubba lolly in box! Would highly recommend this company.

11 October 2020
KOOLAZ logo

Reply from KOOLAZ

Thank you for your order & for taking the time to leave us a 5-star review 🌟

Rated 5 out of 5 stars

Best service ever

It has been one of the best people to buy from and deal with from my enquiries on a item through emails rite up to purchase and receiving my item cant fault the service or product and definitely telling friends and other collectors of them thanks heaps great work

9 October 2020
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Reply from KOOLAZ

Thank you Byron for your order & 5 star review!
The team here at Koolaz Ltd is thrilled to see such good feedback & that you are happy with your purchase 🤩

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