Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want infe... See more
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Review summary
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Reviews shaping this summary
So far, there has been no response to any emails I have sent inquiring about shipping. I ordered a Christmas blazer for a function this weekend (ordered 3 weeks ago) and zero update on shipping or whe... See more
Company replied
I ordered their women's astronaut cat hoodie at the beginning of November. It only arrived yesterday (5 December). It's an absolute con. I've never had such a poorly and cheaply made hoodie. The mater... See more
Company replied
One star is too many. Garment was a print of a knitting pattern on a cheap nylon top with no fibre content labels. Illegal in the UK. Model shown on website was wearing a gorgeous chunky knitted pa... See more
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Company details
Written by the company
Say hello to -A Perfect Fit-& designs you won't find anywhere else.Enjoy good things in life!
Contact info
Hong Kong
- support@korsina.com
- korsina.com
1.5
Bad
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam scam scam!!!!!!!!
Scam scam scam!!!!!!!!
First product looks nothing like the product advertised
Second they offer no information on shipping date. So plan on a month of wondering if it will ever come.
Third the product is so cheap and low quality I instantly wanted to return it. Their refund policy that was previously a secret say we won’t pay for returns. We won’t refund what you paid. You have a choice of accepting 1/3 and sending it back. Or accepting 51% in the form of a coupon to use at their company for more low low quality products. Do not buy from this company
30 November 2025
Unprompted review
Reply from Korsina
Dear Dean,
We are truly sorry to hear about your disappointing experience with your recent order.
We sincerely apologize for the mismatch between the received product and our advertised description, as well as the uncertainty caused by not providing a clear shipping date. We know waiting for orders can be stressful, and we are committed to improving communication regarding shipping timelines.
Regarding our return and refund policy, we want to clarify that our website has a clearly stated policy accessible to all customers.
The solutions we proposed were intended as alternatives, but we understand if you prefer a different option. If you wish to proceed with a return, please let us know, and we will provide detailed instructions.
We deeply regret any inconvenience caused and appreciate your patience as we resolve this matter.
Thank you for your understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Better than I expected!
I ordered several "cat ninja" shirts that kept appearing in ads while I browsed the internet. I liked the design and they were not very expensive. After I ordered them, I started to worry about the quality and reliability of the vendor. When I searched their name I saw many bad reviews here and I was concerned.
I asked for shipping information and they responded with a tracking number which I was able to track through 17Track (I had to find it through an AI inquiry asking how to track the number I was given). I would have liked to know an approximate shipping and delivery time when I ordered it as I ordered one of the shirts as a Christmas gift - but I guess I should have asked before I ordered. I received prompt replies to my emails when I sent them after I ordered.
The shirts arrived today and I was pleasantly surprised. The shirts are polyester and fairly thin, which should be good for summer and the graphics match the pictures and the quality and fit is good.
For a novelty shirt, I think it is a good buy.
31 December 2025
Unprompted review
Reply from Korsina
Hi Robert,
Thank you so much for sharing your experience and feedback! We’re glad to hear that the shirts exceeded your expectations and that you were happy with the quality and fit.
It’s great to know that despite your initial concerns, the final product met your needs. We appreciate your honest review and hope you continue to enjoy your purchase!
The Korsina team
Never Again
Review on the product is not possible so that’s why I am here.
The designs look appealing but the material is terrible. You cannot even roll up the sleeves because of it being pure synthetic. No flexibility and no warmth.
Definitely not worth 50$, use temu in that case.
22 December 2025
Unprompted review
Reply from Korsina
Dear Elias,
We are truly sorry to hear that the material of the product did not meet your expectations.
We sincerely apologize for the poor quality of the material and the lack of flexibility and warmth. Your feedback is very important to us, and we are committed to improving our product standards to ensure better quality and performance in the future.
We understand that the product was not worth the price you paid, and we regret that your experience has been so unsatisfactory. If you would like to return the item for a refund or discuss further options, please let us know. You can contact our customer service team, and we will guide you through the process.
Thank you for your patience.
Best regards,
Customer complaint team
complaint@korsina.com
Katastrophe, Finger weg
Katastrophe - Finger weg - Größe stimmt nicht - sieht komplett anders aus - billigste Chinaware.
Looks completely different than the original from the website.
The sizes are absolutely wrong and don’t fit at all, e.g. the XXL shirt was very much shorter than the M size shirt - the opposite should be the case.
Quality is horrible: cheapest thinnest china goods.
You customer service needed two weeks to update my phone number. Ridiculous!
Promised, I’ll never ever make any future purchase again! And will take care that no one else from my network will do.
Thank you for nothing but rubbish.
31 December 2025
Unprompted review
Reply from Korsina
Dear Marion,
We are truly sorry to hear about the issues with your recent order.
We sincerely apologize for the mismatch between the received product and our website images, as well as the inconvenience caused by incorrect sizing and poor quality. We take your feedback very seriously and are committed to improving product standards and ensuring more accurate product descriptions.
Regarding the delayed phone number update, we deeply regret the slow response from our customer service team. We are working to improve our processes for more timely and efficient service moving forward.
We understand this experience has shaken your trust, and we hope to regain your confidence by addressing these issues. If you wish to return items for a refund or discuss further options, please contact our customer service team, and we will guide you through the process.
Best regards,
Customer complaint team
complaint@korsina.com
Scammers
I ordered three sweaters and 1) they took forever to arrive and 2) they are terrible quality and look nothing like how they were pictured on the site. These guys are scammers.
25 December 2025
Unprompted review
Reply from Korsina
Dear Brendan,
We are truly sorry to hear about the difficulties you have experienced with your recent order.
We sincerely apologize for the long shipping time and for the poor quality of the sweaters you received. We take your concerns very seriously and are committed to improving our processes to ensure a better experience for our customers.
We deeply regret that your experience has been so unsatisfactory. If you would like to return the items for a refund or discuss further options, please contact us, and we will guide you through the process.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
If I could rate this less than 1 star
If I could rate this less than 1 star, I would. I ordered a holiday sweater at the beginning of December. The website does not indicate that they are out of China. It is 12/29 and I still have not received this item. When I reached out to the company, they refused to refund my money. DO NOT BUY ANYTHING FROM THIS COMPANY!!!
3 December 2025
Unprompted review
Reply from Korsina
Dear Pam,
We are truly sorry to hear about the difficulties you have experienced with your holiday sweater order and the delay in receiving it.
We want to clarify that if your order is still in transit and has not yet been delivered, we are unable to cancel the order and issue a refund. However, if you would like to return the item for a refund once it arrives, please contact us, and we will guide you through the return process.
We would like to provide you with the latest status of your order and follow up on this matter, but we are currently unable to locate your order accurately. We recommend that you contact us directly at the email below and provide your order number or any other relevant details. This will help us identify your order and provide you with the most up-to-date information.
Your satisfaction is important to us, and we hope to address your concerns promptly.
Best regards,
Customer complaint team
complaint@korsina.com
The pictures are cool but the product…
The pictures are cool but the product is shit. Don’t do it.
29 December 2025
Unprompted review
Reply from Korsina
Dear Erik,
Thank you for sharing your experience. We are truly sorry that the product you received did not meet your expectations.
We sincerely apologize for any inconvenience caused and for the poor quality of the item you received. We take your feedback very seriously and are committed to improving our product standards.
If you would like to return the item or discuss further options, please let us know. We are here to help and will do our best to resolve this issue to your satisfaction.
Thank you for your patience and understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Shoddy products that dont look like pics
I bought xmas blazer and ball cap and the product arrived in 22 days (missed my parties) and it was nothing like the pictures. Printed designs and cheapest material you could imagine. I gave the products away and got $30 refund on $100 spend. Customer service responded but they take no responsibility for false advertising. I asked Gemini about korsina and it said the reviews were good:(... so be sure not to just trust facebook and google and check trustpilot in future. Facebook makes 10% of their ad revenue from China and allows 20% fraud - just read the Reuters article this am.
1 December 2025
Unprompted review
Reply from Korsina
Dear Ben,
We are truly sorry to hear about the disappointment you experienced with the items you ordered.
We sincerely apologize for the delay in delivery and for the poor quality of the items you received. We take your concerns very seriously and are committed to improving our product standards and ensuring that our descriptions are more accurate.
Regarding the refund, we want to clarify that this was offered as a non-return alternative resolution. If you prefer to pursue a full refund, please let us know, and we will provide you with a return shipping address and detailed instructions to facilitate the full refund process.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
never again
Tried to change order on Day of original order - No response sent further email the day after still no response - order shipped 8 days later and then received email stating cannot change order as shipped... this could have easily been fulfilled if the company had responded to the customer requests in a timely manner. They then sent me a survey and because i scored them poor the survey kept bouncing back as " not submitted please try later" i then submitted a positive review and guess what it successfully submitted. wonder why a positive review is allowed to be submitted but a negative one isn't, of course this has nothing to do with manipulation of review scores
Update: following the response below i have checked the reviews on Korsina's website and they do not have one review with less that 4 stars. so despite the statement that my review had been submitted, it must still be floating in the cloud at present
Further update: 06/01/26
my parcel arrived and as expected did not resemble what i thought i had purchased or that as described on korsina's website. after an exchange of emails, To my surprise and fair play to the company i have received a full refund. Thank you for doing the right thing Korsina
18 December 2025
Unprompted review
Reply from Korsina
Dear Anthony,
We are truly sorry for the frustration you experienced with your order and the lack of timely response from our customer service team.
We understand how frustrating it is to have a simple request unaddressed, especially when it could have been easily resolved with timely communication. This falls short of our service standards, and we take full responsibility for this error. As a gesture of goodwill, please feel free to contact us once you receive your order, and our team will provide you with a suitable solution to address this issue.
Regarding your concerns about the customer survey, we want to clarify that our survey system is designed to allow customers to provide honest feedback freely, and it does not restrict or filter negative reviews in any way. We have thoroughly checked our survey data and can confirm that your negative review was successfully submitted and recorded in our system. The submission error you encountered was likely due to a temporary technical glitch with the survey platform, which is unrelated to the content of your feedback.
Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to make this right for you.
Best regards,
Update reply:
The rating you mentioned in your first review is unrelated to the website's rating. We have already provided a solution in our latest email. Please check your inbox.
Customer complaint team
complaint@korsina.com
Cero stars - still waiting for package to get refund
Just because I cannot rate none star I gave 1 star.
The logistic process is fraudulent as they cannot be honest with customers mentioning that orders will take more than a month to arrive, because comes from china and they will set the shipping 10 days after a customer ordered something. If you want to ask for the refund they are not going to pay it full because
return shipping costs and potential administrative fees may be incurred and deducted from any eligible refund.
They should discount to the employee in charge of give follow up to orders from NJ or be responsible of their lack of logistic to do a full refund
I tried to open the link customer service provided and the cherry my Norton antivirus did not allow to open it as it is an Unsafe site.
The date of experience started on December 4 when I set my order and today December 28 continues the experience.
4 December 2025
Unprompted review
Reply from Korsina
Dear Adriana,
We’re truly sorry for the terrible experience you’ve had with your order.
We want to assure you that the tracking link we provided is valid and secure. If you encounter any issues accessing the tracking information or checking your order status, please do not hesitate to contact us directly, and our team will provide you with real-time updates on your shipment.
We apologize for the delivery delay—holiday shipping volumes have put a lot of pressure on logistics, and we’re working closely with our delivery partners to fix this and get your order to you faster.
If you decide you want a refund once your order arrives, just contact us, and we’ll help you with the return and refund process right away.
Thanks for your patience, and we’re committed to sorting this out for you.
Best regards,
Customer complaint team
complaint@korsina.com
Never got my Xmas gift
I ordered a shirt on Dec 5; , as a Xmas gift ,I never got it. I tried to contacted them , all excuses,gave me a tracking # it doesn't work. I wish I had see this review page from the UK before I did. I am in the US,California. I will never use them again ,will not recommend .
How can I warn customers here in the US??
Thanks
5 December 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the difficulties you have experienced with your order and the lack of satisfactory communication from our end.
We want to assure you that the tracking number we provided is valid and should work correctly. If you encountered any issues while using the tracking number, please let us know, and we will assist you in resolving the problem.
To provide you with the most up-to-date information on your order, we need to locate it in our system. Could you please contact us at [complaint@korsina.com] and provide your order number? This will help us identify your order and give you the latest status.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter.
Thank you for your understanding.
Best regards,
Customer complaint team
complaint@korsina.com
If giving zero stars were an option
If giving zero stars were an option, I would. The only good thing that came out of this purchase was getting the chance to leave this review.
This is without question the worst clothing purchase I have ever made. What I received looks NOTHING like the product photos. The sweater is laughably low quality thin, stiff, and the design is clearly just a cheap, poorly printed image slapped onto fabric.
I paid $55 for something that feels like it came from a clearance bin or a pop-up scam site. It’s honestly insulting that this company thinks this passes as acceptable quality. There is zero attention to detail, zero craftsmanship, and zero honesty in how this product is advertised.
Do yourself a favor and do not order from this website. It’s a complete waste of money, and I regret this purchase entirely. If I could give zero stars, I would. This brand is terrible.
15 December 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about the extremely disappointing experience you have had with your recent purchase.
We sincerely apologize for the poor quality of the item you received and for any frustration this has caused you. Your feedback is very important to us, and we are committed to improving our product standards and ensuring that our customers receive items that match the quality and descriptions provided.
We deeply regret that your experience has been so unsatisfactory. If you would like to return the item for a refund or discuss further options, please do not hesitate to contact our customer service team. We will work with you to resolve this matter promptly and to your satisfaction.
Thank you for your patience and understanding as we work to improve.
Best regards,
Customer complaint team
complaint@korsina.com
Terrible cheap product
Terrible cheap product.
Not similar to photograph.
Extremely overpriced for the quality.
Never buy here!
24 December 2025
Unprompted review
Reply from Korsina
Dear Sylvester,
We are truly sorry to hear about your disappointment with the product you received. We understand how frustrating it can be when a product does not meet your expectations in terms of quality and appearance.
We sincerely apologize for any inconvenience caused. If you are not satisfied with the product and would like to discuss options for after-sales service, please feel free to contact us at email. Our team is here to assist you and will do everything possible to address your concerns.
Thank you for your understanding, and we hope to have the opportunity to improve your experience with us.
Best regards,
Customer complaint team
support@korsina.com
complaint@korsina.com
Amazon Rules the World (For a Reason)
Placed an order on December 5th and emailed support same day to request a size change. No one responded to me until the 16th of December...telling me the product is in transit and the size cant be changed...if you actually checked your support email, the issue could have been resolved 10 days earlier. You would think of you realized you don't check your emails enough and an order was wrong...you would at least send a other product. Will never order from this business again. Incredibly bad business model. If I had a business that revolved around customer sales and support, you would have enough people to do the job. Its a few days from January...and still no product. This company literally failed in every aspect of customer support. When they asked me for a review / survey...their data base wont even accept the review unless its 3 stars or above, how do I know? i tried 5 times to submit and was given the message that i was unable to...when i selected 3 stars all the way down, it went through.
5 December 2025
Unprompted review
Reply from Korsina
Dear Kyle,
We sincerely apologize for the delay in our response to your email regarding the size change on your order.
We have investigated the issue and have taken steps to improve our response times. We deeply regret that the delay caused your order to be shipped with the incorrect size.
Our customer complaint team has already reached out to you via email to discuss this matter further and to provide a satisfactory solution. Please check your inbox and reply to our email so we can assist you with the next steps.
Regarding the survey issue, we have tested our system and found that customers should be able to submit reviews with any rating, not just 3 stars or above. We apologize for the inconvenience you experienced when trying to submit your review.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve these issues.
Best regards,
Customer complaint team
complaint@korsina.com
Everything that they make is garbage
Everything that they make is of horrible quality, and I just ordered pants and jacket that were absolutely not at all as advertised and are in fact garbage. Do not order from them unless you want inferior products. It also takes about a month or more for your orders to arrive.
27 December 2025
Unprompted review
Reply from Korsina
Dear customer,
We are truly sorry to hear about your dissatisfaction with the quality of the items you received.
We sincerely apologize for the inconvenience and frustration this has caused you. We take your feedback very seriously and are committed to continuously improving our product quality and ensuring that our descriptions are more accurate and reflective of the actual items.
We have noted that you have contacted us regarding a return, and we have already responded to your email with the necessary information and steps to proceed with the return process. Please reply to our email to confirm receipt of this information and to let us know if you need any further assistance with the return.
Thank you for your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
The material looks nothing like what is…
The material looks nothing like what is advertised.
27 December 2025
Unprompted review
Reply from Korsina
Dear Gerald,
We are truly sorry to hear that the material of the product you received does not match what was advertised.
We would like to work with you to resolve this issue. Could you please contact us directly at [complaint@korsina.com]?
Our team is here to assist you and will do everything possible to find a satisfactory solution.
Thank you for your understanding, and we look forward to helping you with this matter.
Best regards,
Customer complaint team
complaint@korsina.com
Not even 1 star
Not even 1 star - 0 stars ! DO NOT ORDER FROM KORSINA. No customer service. I have sent several emails within a few days of my order - requested cancellation with screen shots showing the order was waiting to be shipped. I requested cancellation x 3 in 24 hours WITH NO RESPONSE. Guess what ! Now I have just received an email saying my order has been shipped. No acknowledgement of my cancellation. No emails from customer support. I am furious !
26 December 2025
Unprompted review
Reply from Korsina
Dear Aimee,
We are truly sorry to hear about the frustration you have experienced with your order and the lack of response from our customer service team.
We sincerely apologize for the delay in our response to your cancellation requests. We take your concerns very seriously and are committed to resolving this issue to your satisfaction.
Our customer service team has already responded to your emails regarding the cancellation of your order. Additionally, our customer complaint Team has reached out to you to address this matter further and to provide a satisfactory solution. Please check your inbox for our emails and reply to us so we can assist you with the next steps.
We deeply regret any inconvenience this has caused you and appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we hope to regain your trust.
Thank you for your understanding.
Best regards,
Customer complaint team
complaint@korsina.com
Unresponsive customer service
Unresponsive customer service! Order placed on November 27, 2025 has yet to be shipped although Korsina’s website states items will be shipped within 5-8 days. I’ve repeatedly asked for my money to be returned and my order cancelled. I’ve yet to receive a response.
27 November 2025
Unprompted review
Reply from Korsina
Dear Christy,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay in our response.
We have been experiencing a higher volume of inquiries due to the holiday season, which may have contributed to the delay in our communication. We are working diligently to improve our efficiency and response times to better serve our customers.
We want to assure you that our customer service team has already responded to your email and has processed the cancellation of your order as requested. The refund details have been communicated to you via email. Please check your inbox for the email containing the refund information.
Once again, we apologize for any inconvenience this process has caused you. We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
Customer complaint team
complaint@korsina.com
The material is terrible and feels…
The material is terrible and feels cheap. Super disappointed especially for the price.
25 December 2025
Unprompted review
Reply from Korsina
Dear Dannie,
We are truly sorry to hear that the material of the product you received did not meet your expectations. We understand how disappointing this can be.
We would like to work with you to find a satisfactory solution. Please contact us directly at [complaint@korsina.com], and our team will assist you in resolving this issue to your satisfaction.
Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Customer complaint team
Urge you to stay away
Upon purchase, made on 11/19/25, no immediate information was provided regarding shipping date, ETA, etc. I’ve become accustomed to things taking forever to arrive from China, but thought I’d have the package by Christmas, as it was a gift. Well, it’s Christmas Eve and no package. The company they use for final delivery is called UniUni, a company I’ve never heard of, and they are no help, only telling me the package is in their warehouse, “awaiting sorting”. It’s been in that status for days. Can’t comment on product, as I’ve not seen it yet. Suspect I’ve been scammed. Stay away!
24 December 2025
Unprompted review
Reply from Korsina
Dear Mary,
We sincerely apologize for the disappointment and frustration caused by the lack of initial shipping information and the prolonged delay in delivery.
Due to the holiday season surge in shipping volumes, logistics and delivery times may experience unexpected delays. Our team is working closely with UniUni to expedite the sorting and delivery process of your package, and we are pushing for a resolution as quickly as possible.
We value your feedback and are working to improve our shipping transparency and communication during peak periods.
If you need any help with this, please feel free to reach out.
Best regards,
Customer complaint team
complaint@korsina.com
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