Koss Design Reviews 

4,010
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the bracelets are absolutely stunning, incredibly comfortable to wear, and arrive in wonderful, shiny packaging. Consumers also appreciate the fantastic customer service, friendly communication, and the large variety of beautiful colors available. Some reviewers were not happy with the delivery times, noting that international shipping can sometimes take a little while to arrive. A few other people also felt that sizing options could be slightly better adjusted for those needing larger or smaller measurements. Conversely, a small portion of people mentioned concerns regarding the overall durability and the strict return policies.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting that the bracelets are beautiful,... See more

Order

Customers had positive experiences with order, frequently highlighting that placing orders is simple,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and securely... See more

Customer service

People report positive experiences with customer service, noting that representatives are prompt, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful bracelets, I had originally noticed a friend wearing them and asked where they were from, they shone beautifully in the sunshine and caught my eye. She showed me your site and the rest is hi... See more

Rated 5 out of 5 stars

Koss Design is a wonderful Family Business, and i have extremely enjoyed making many, many orders for Beaded Bracelets from them this past year. Every bracelet and one pair of earrings have been more... See more

Rated 5 out of 5 stars

Such beautiful bracelets! I had seen the Rona set on Instagram, but the large size was out of stock, however, more inventory was expected. I reached out via email, and had a very prompt reply! I was... See more

Rated 5 out of 5 stars

I have made many orders for Beaded Bracelets from Koss Design this year, and every single bracelet is even more beautiful than i expected ! The quality, colours of the beads, the finishing touches, pa... See more


Company details

  1. Costume Jewellery Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,010)

2,298 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

beware of import duties if returning items to France

I'm based in the UK. I bought 4 bracelets totalling £82.40. They weren't as nice as they looked on line - thinner and felt flimsy. I bought the large size and they were a bit loose - but also - different sizes, one was a lot looser and didn't sit nicely at all. The Returns address is in France and I needed to pay over £30 to send back - tracked delivery (which was around £12 with Parcel force and the rest import taxes) however, this has made me un-install FB so not all is lost. I could have kept them I suppose but I don't like keeping stuff for the sake of it.

24 September 2026
Unprompted review
Rated 4 out of 5 stars

I never buy accessories online without…

I never buy accessories online without trying but after seeing so many positive feedback I ordered two piece. At first I couldn’t see any movement on my order, I contacted them and return was very fast and professional! Overall it took 10 days to arrive to Middle East which is very reasonable! Pieces are beautiful and elegant. I’ll definetely order more:) only one negative thing bothered me is that they are very fragile! After I paid such premium price I would expect more solid and strong pieces… nevertheless they are adorable.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, beautiful bracelets. After my first order arrived I ordered more and friends started asking where I got them.

18 September 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful design but

Beautiful design; unfortunately bracelet which is sent as prezent is of a much worse quality, it is not worth paying a bit more to get this prezent. Delivery is very long. Overall, they are very beautiful and very special as a gift.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I loved my bracelets

I loved my bracelets, they are beautiful and delicate. Perfect for everyday use. I received them pretty quickly in a pretty package and was happy that they were exactly as shown on the webpage. Looking forward to getting more for Christmas gifts.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Matches!

The turn around time on my order was very fast. The various bracelets lived up to the online photos and descriptions. I'm happy to start wearing them, and just ordered more. There is such a choice of colors that they're sure to match every outfit.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE my bracelets!

I absolutely LOVE my bracelets!! 🥰. I have placed multiple orders and wear them all the time, everywhere. It’s super fun to mix and match all the selections to go with my day, outfit and mood. Highly recommend. Beautiful! 🤩 Great quality and quick delivery to Canada 🇨🇦.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

First and foremost, their product is outstanding! The quality it of the highest. I constantly get compliments when I wear the bracelets. The prices are good and great when on sale.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful product

Beautiful product, as photographed. Even the husband noticed the bracelets and commented on how nice they sre. Good delivery time.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I looked at these bracelets for so…

I looked at these bracelets for so long, decided to treat myself to a couple of them and became completely hooked . Continued to treat myself to more . They have been worn for several yrs now . Up to 9 now and wear them all together . I get
Compliments on them all the time . Beautiful in person . Will be buying more in the future .. ❤️ them

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Koss bracelets Excellent

Koss bracelets are not only beautiful on the wrist, but the company stands 100% behind their products. I had one of the six I had ordered come in with a jewel not completely attached and they replaced it, without hesitation!!

I can’t recommend Koss Design high enough!! If I could give them a “10” I would!!

Thanks for the beautiful bracelets and designs you make!! I WILL purchase from you again!!

17 September 2026
Unprompted review
Rated 5 out of 5 stars

The Køss Design Team is amazing to deal…

The Køss Design Team is amazing to deal with. The selection of bracelets fit any style and are made from the highest quality of materials. Shipping is fast and they take special care with respect to packaging. My wife loves them!!!! This is my second order and wont be my last.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I purchased two sets of bracelets and a necklace. I received instant confirmation of my order and was able to track its delivery. The delivery service was prompt, and the items were carefully packaged. The bracelets matched what is shown on the website. They were very good quality, well-made and delicate. However, the necklace was loose, with the nylon showing between the beads. The entire necklace fell apart before I could even close the clasp. The customer service was excellent. I contacted them about the necklace falling apart and received an immediate response from a team member. After submitting photos, I was informed that a replacement was being sent. It arrived less than a week later and was exactly what I had seen on the website. I was very impressed with the customer communication, and I am pleased with my purchase. Wishing this company all the best in their business.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Elegant and comfortable

I have ordered Koss design beads bracelets for me and my daughter and we love them! So delicate, elegant and comfortable to wear 🥰
I made a second order and eagerly waiting to receive it !!

16 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look