Koss Design Reviews 

4,017
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the bracelets are absolutely stunning, incredibly comfortable to wear, and arrive in wonderful, shiny packaging. Consumers also appreciate the fantastic customer service, friendly communication, and the large variety of beautiful colors available. Some reviewers were not happy with the delivery times, noting that international shipping can sometimes take a little while to arrive. A few other people also felt that sizing options could be slightly better adjusted for those needing larger or smaller measurements. Conversely, a small portion of people mentioned concerns regarding the overall durability and the strict return policies.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting that the bracelets are beautiful,... See more

Order

Customers had positive experiences with order, frequently highlighting that placing orders is simple,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and securely... See more

Customer service

People report positive experiences with customer service, noting that representatives are prompt, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful bracelets, I had originally noticed a friend wearing them and asked where they were from, they shone beautifully in the sunshine and caught my eye. She showed me your site and the rest is hi... See more

Rated 5 out of 5 stars

Koss Design is a wonderful Family Business, and i have extremely enjoyed making many, many orders for Beaded Bracelets from them this past year. Every bracelet and one pair of earrings have been more... See more

Rated 5 out of 5 stars

Such beautiful bracelets! I had seen the Rona set on Instagram, but the large size was out of stock, however, more inventory was expected. I reached out via email, and had a very prompt reply! I was... See more

Rated 5 out of 5 stars

I have made many orders for Beaded Bracelets from Koss Design this year, and every single bracelet is even more beautiful than i expected ! The quality, colours of the beads, the finishing touches, pa... See more


Company details

  1. Costume Jewellery Shop

Written by the company

Koss Design — The Art of Color, Made in Japan At Koss Design, we create handcrafted jewelry that blends Parisian elegance with authentic Japanese craftsmanship. Each piece is made with genuine Miyuki beads, renowned worldwide for their unmatched color depth, brilliance, and durability. Loved by over 100,000 customers across 30+ countries, our bracelets have become a symbol of effortless style — soft, lightweight, and made to be worn every day. Our mission is simple: to bring a touch of artistry and joy to your wrist. Whether you wear one or stack several, every design tells a story — your story. ✨ 4.8/5 stars on Trustpilot ✨ 2,500+ verified reviews ✨ Featured in Marie Claire, Cosmopolitan & Stylist From Japan to Paris, from our hands to yours — each piece reflects care, authenticity, and the belief that jewelry should make you feel something special. 💖 Join the thousands of women who have already fallen in love with Koss Design — where color meets emotion, and elegance becomes effortless


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,017)

2,228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am happy with my first order

I was so happy with my first order, I ordered twice more. Each arrived within days. Colors coordinate easily. I wore a single blue with gold, turquoise and red accents with jeans and a burgundy top. Got an immediate compliment. I gave the gifts to a friend. She was thrilled, small fit perfectly. The single gold elevates the eclipse (dark blue), and many others to a stunning elegance. Customer service is quick, polite and professional. I’m extremely pleased with this company.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Received One Set and Bought Two More!

These bracelets are completely unique and very beautiful. I received a set as a gift and immediately went online and bought two more sets! The history of the glass beads and the simple design that amplifies their beautiful colors, render them treasures that you will delight in wearing. They are like the potato chips - you can't have just one!!!!!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Good communication and the product is…

Good communication and the product is beautiful. Important that the bracelets come in two sizes. I have the larger size and it is very comfortable. The bracelets are very light weight and look beautiful. I do think customers would benefit if you had an even larger size to fit comfortably on some wrists.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Koss bracelets are beautiful, colorful, and comfortable!

Koss bracelets are beautiful and so colorful as well as comfortable. I saw a friend wearing them and asked her about them. Since then, I have bought 3 more bracelets for me and one for a friend. They will make a great gift. What is really nice is the beads are flat. There are so many colors to choose from. Ordering is easy and a special little package gets delivered quickly! I've gotten so many complements in the short time I've been wearing them.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

I measured as directed and ordered to…

I measured as directed and ordered to fit my measurement, however the small was larger than my measurement printing saying they would be too small. I originally ordered the large and they send one small. The small fit perfectly and the large crossed over each other on my wrists so I returned the large bracelets and reordered in the small. Perfect fit. For the price the bracelets are not as thick and substantial as I expected. All that said, I do really love the colors and the bracelets and would recommend. I ordered 17!!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

I love all of my bracelets and mix and…

I love all of my bracelets and mix and match them in different ways every day. Friends are always making positive comments on how they look with the outfit I am wearing at that time. I have gifted some to family who are now selecting different choices of colours and have added them to their birthday and Christmas lists!

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Koss Bracelets

These bracelets are absolutely beautiful and very practical. I purchased several bracelets for my wife and she wears them almost every day. Great selection and the color ranges are very attractive. I am also impressed by Koss Customer Service. Very positive experiences all around. I recommend these very highly.

14 September 2026
Unprompted review
Rated 1 out of 5 stars

Customer support

If by any chance something happens to your order on the way, KOSS will provide 0 support and will be sending you all the ways to deal with the issue by yourself with the delivery services and then will ignore you for the rest of the time.
And lucky you if you pay by the credit card so you can claim it back, otherwise no goods, no refund, no follow up, but nice message about discounts prompting you ti buy more.

5 September 2026
Unprompted review
Koss Design logo

Reply from Koss Design

Hello,

We are very sorry to read this review, but we must strongly correct several statements here as they do not accurately reflect the support we provide.

When a carrier reports a parcel as delivered but a customer states that it has not been received, we cannot simply ignore the carrier’s delivery status and issue an immediate refund. An investigation must be opened with the delivery company, and certain information or documents can only be provided by the recipient. Asking a customer to complete these steps is therefore part of the carrier’s investigation procedure — it does not mean that Koss Design is refusing to provide support.

Most importantly, the statement that customers are left with “no goods, no refund, no follow-up” is simply incorrect.

When a genuine delivery issue is confirmed, our team works with the customer to find an appropriate solution, including replacement or refund where applicable. We certainly do not expect customers to lose both their order and their money because of an issue occurring during transportation.

We are a small family business serving more than 150,000 customers worldwide, and customer satisfaction is extremely important to us. While delivery incidents can unfortunately happen and carrier investigations can sometimes take time, suggesting that Koss Design provides “0 support” and simply ignores customers does not fairly represent our customer service or our procedures.

If there is still an unresolved issue with your specific order, we invite you to contact us with your order number so that our team can review the case and ensure it has been properly resolved.

Koss Design Customer Care

Rated 5 out of 5 stars

Beautiful

Superb company to deal with.. beautiful bracelets , gorgeous colours .. I bought the rainbow set as a gift & I know they will delight

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 👏

I got to know this amazing shop through an ad. on Instagram, I made an order and had received it yesterday. The quality, colors, finishing and packaging 📦 is great 👍. I would definitely re-order some new bracelets very soon.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I have purchased 3 sets and some…

I have purchased 3 sets and some singles. The bracelets are gorgeous!!! I have given 2 sets as gifts and the recipients loved them as much as I do!!! I had an issue with one order and customer service came to the rescue and fixed everything. QUALITY PRODUCT! QUALITY COMPANY!!! Don’t hesitate they sell out quickly!

1 September 2026
Unprompted review
Rated 4 out of 5 stars

These miyuki beads are my absolute favorite

These miyuki beads are my absolute favorite bracelets to wear. I have 9 and ordered 5 more. The bracelets are flat so they’re not uncomfortable when I’m typing at the computer. The glass material reflects light beautifully and the colors are vibrant. The worst part is waiting for them to arrive.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase

I bought two sets and they were delivered in a timely manner. I wear them every day and get many compliments. They go with everything and I don’t feel that I’m wearing something cheap. They look very rich..

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Lovely set

The bracelets are so elegant and delicate, I love them! The glass shines with the sunlight, creating a unique effect. Love these!

18 September 2026
Unprompted review
Rated 5 out of 5 stars

My favorite Miyuki set yet!

Easy to use website and what you see is what you get (although the Miyuki beads are more beautiful in person). Order arrived in a timely manner and was packaged nicely.

15 September 2026
Unprompted review

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