While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything I ordered was in excellent condition and even though there were a few glitches in delivery, I am one happy Army here in New Zealand 🇳🇿 💜 Thank you loving my earrings set and rings i or... See more

Rated 2 out of 5 stars

The packages arrived with no identification to distinguish it as a BTS monthly subscription. There could have been a special envelope or box...etc. otherwise, we weren’t sure if the BTS items were... See more

Rated 5 out of 5 stars

I always get immediate responses to any queries. I look forward to getting my merchandise which is eagerly opened at school so I can share with BTS student fans. Kia Ora-Thanks, so much from Aotearoa-... See more

Rated 5 out of 5 stars

Everything that I've ordered has gotten to me in great condition and within the estimated delivery date! I have a VIP warranty membership which is great but I've never had to use it yet. If I ever hav... See more

Company details

  1. Ladies' clothes shop

Written by the company

Official K-Pop fan store for all your merch needs. JOIN K-POP HUT TODAY! Receive secret product updates and be the first to know about all our exclusive store sales! Shop online from our collections for the best K-Pop clothes, fashion merch and more.


Contact info

4.2

Great

TrustScore 4 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

this site is great with the many BTS…

this site is great with the many BTS products as well as other K-pop groups and items. I love how it's another way for me to connect through my idols by buying their brands and promoting their stuff. I love it here, highly recommend.

1 November 2020
Rated 5 out of 5 stars

All of my purchases arrived much sooner…

All of my purchases arrived much sooner than last year. You guys have stepped up your game. Although I did have excellent Customer Service last year...just that I guess it was a long ride. The merchandise was fabulous and just as advertised. My granddaughter loved everything! Thank you so much and see you for the Holidays!

26 October 2020
Rated 5 out of 5 stars

I loved the specials they had and how…

I loved the specials they had and how easy it was for me to use my credit card and have a prompt service. The items were packaged perfectly so there was no damage at all. Plus they notify you every step your package is at. At the end thank you BTS ARMY CLUB you guys rock.

24 October 2020
Rated 1 out of 5 stars

Missing & damage items never replaced

I made an order in August 2020. Shipping took about a month to get to Washington. I was missing a phone case and the mask was damaged. I e-mailed customer support and they said they would ship out new items. It has been almost 3 months and have sent 3 e-mails since and still have not heard back from anyone if I would be receiving my items or a refund.

21 October 2020
Unprompted review
K-POP HUT logo

Reply from K-POP HUT

Hi Jaalyn,

We would be more than happy to help IF THIS really was an order from our store.

However, we don't see any records of your order from btsarmy.club.

Please show proof of purchase from our store. I think you may have purchased these products and experienced bad customer service from a different store.

We have not received any of these 3 emails and never spoke to you before this.

Thanks

Rated 3 out of 5 stars

BTS Dynamite Box

I ordered the BTS Dynamite box. I had trouble with tracking (it didn’t give me accurate information on where the package was). Once I received it however, I was happy to see the beautiful and good quality products in the box. I was disappointed that my J-Hope posters were a bit bent around the edges and the hat was messed up a bit from being flattened for too long. Everything else was good though.

15 October 2020
K-POP HUT logo

Reply from K-POP HUT

Hi Gillian,

Thanks for the email from both yourself and mom, rest assured we have communicated that we are taking care of this issue for you by sending you replacements :) We would appreciate an updated review once you receive the new, undamaged products. Thanks again!

Rated 2 out of 5 stars

The two products I ordered were not…

The two products I ordered were not sent at the same time and I have to wait an extra six weeks for the second item to arrive which will turn up more than two months after I ordered it. Wasn't until I emailed that I was told that the items were emailed separately.
Never ordering from this place again, only buying official merchandise from an official reseller.

13 October 2020
K-POP HUT logo

Reply from K-POP HUT

Hi Angry,

Please let us know what we can do to make your experience better with us. I have reached out to you through email.

Thanks!

Rated 5 out of 5 stars

Very nice!

Everything arrived looking beautiful. All of my items were protected and individually wrapped so morning got tangled, snagged or bent. Would highly recommend. Thank you 💜

18 September 2020
Unprompted review
Rated 4 out of 5 stars

The 2X sweatshirt was nice

The 2X sweatshirt was nice, but too small.

I was hoping to get a box with BTS items other than clothing.

Keep up the good work. I love BTS and seeing them more on USA 🇺🇸 TV.

I ordered another box and received a lovely shoulder bag with see thru pocket for iPhone. It also had packages of BTS stickers!

Love my BTS boys 🥰

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, the Hoodie from the album 7, the Dynamite tee shirts, and the Dynamite hoodie.

18 September 2020
Unprompted review
Rated 5 out of 5 stars

So nice

Loved it!! I ordered a bts dynamite t-shirt and it came around when it said it would and the material was very nice and it fit perfectly. Would buy from them again.

18 September 2020
Unprompted review
Rated 5 out of 5 stars

🤗👍👌

I have only good things to say 🤗. I am glad for those thing I have buy ❤️ and I will love to buy things here again and there is very good service 👍😊.

10 September 2020
Unprompted review
Rated 5 out of 5 stars

Received my Army bomb

Received my Army bomb, all arrived fine, no damages, it works perfectly, I love it. Now I just have to wait patiently to see them and use my new bomb 😊

7 September 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look