Visited by chance today, this morning infact. Awful service. Too busy holding another conversation whilst serving. Ordered a latte & sat outside. What came was iced coffee!! Never in my entire... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered, says that they use 48h Royal Mail but a week later and product never arrived. Now lying here claiming fraudulent purchase was made, I am happy to attach the photo of my bank statement proving... See more
Company replied
This really is a great product backed up by excellent customer service levels. Went way above & beyond to deliver my order during an extremely cold / snowy period. Many thanks to all concerned.
I’m a coffee lover who has three kids and a fast pace job so need my energy everyday! This coffee has been a absolute revolution for me! The energy boost is immense and the full flavour is great to co... See more
Company details
Written by the company
Boutique Coffee company selling organic coffee blended with essential minerals and vitamins clinically proven to improve cognitive function, focus and clarity, athletic performance and mental health.
Contact info
Brandon House, 90 The Broadway, HP5 1eg, CHESHAM, United Kingdom
- 07720080900
- info@kraftcoffee.co.uk
- kraftcoffee.co.uk
The customer knows what they are ordering. Was it too much trouble to listen & add boiling water & hot milk instead of ice?
Visited by chance today, this morning infact. Awful service. Too busy holding another conversation whilst serving.
Ordered a latte & sat outside.
What came was iced coffee!!
Never in my entire life would I order a cold coffee & then add ice to it!!
Took it back inside. The vendor was looking for an argument. I really should have poured it over the counter & got my £4s worth back. Instead I left & went to my appointment over the road. Thankfully I was given a hot latte there with no hesitation & a smile. I will be avoiding this establishment at all cost.
Maybe your staff should learn not to argue with the customer. This not only leads to negative reviews on line but word of mouth advising to friends, families, work colleagues, their friends & families, their clients & their families etc to veto your establishment.
Never arrived and lying on trustpilot!
Ordered, says that they use 48h Royal Mail but a week later and product never arrived. Now lying here claiming fraudulent purchase was made, I am happy to attach the photo of my bank statement proving payment was made!!! Not to mention that when that contact attempt was made and when I asked for a refund there was no longer any reply from your customer service team!! Don’t forget to mention that since you like to play games online! Fraudulent indeed!!!

Reply from Kraft Coffee
First visit today
First visit today, to wakefield, well impressed, first class service coffee was really good and the banana cake to die for, and
it's DOG FRIENDLY
Really enjoying the new product.
Can't fault the service
Can't fault the service
Coffee was ordered, processed and delivered timely and without issue.
Great customer service.
Will be ordering again once I run out.
Great coffee
Great coffee, great taste but the best thing - no edgy feeling! Its a game changer! x
Brilliant service and really fast…
Brilliant service and really fast delivery.
Coffee is amazing and gives you a real lift without the crash later in the day!! Awesome stuff!
Fab service and fab coffee!!
Fab service and fab coffee!!
The coffee is very smooth leaving no bitterness and great before a workout!!
Fantastic customer service
Fantastic customer service, super fast delivery and the coffee is perfect. Smooth bold flavour, no acidic taste and the cognitive enhancers really help with kick starting your day.
We tried all 3 types of coffee.
We tried all 3 types of coffee and they were all excellent. Can thoroughly recommend and they were delivered speedily.
Really enjoyed this coffee!
Really enjoyed this coffee!
It’s now my regular go-to each morning
Perfect kick-start to my day
Really pleased with my purchased, bought the dark roast and focus blend to try. Arrived swiftly, well packaged, lovely and smooth pick-me-up to kick-start my day. Thank you!
Highly Recommend
Coffee is fantastic. Price was good, super fast delivery, especially given the current climate. will be ordering again soon. Thank you
This really is a great product backed…
This really is a great product backed up by excellent customer service levels. Went way above & beyond to deliver my order during an extremely cold / snowy period. Many thanks to all concerned.
Superb Proper Coffee
Superb Proper Coffee. Smooth as silk and a cut above anything else. Can’t drink anything else now. Prompt service to boot.
Extra Edge!
Top stuff! Perfect to give you an extra edge! Great service and prompt delivery. Cheers guys
Highly recommended!
Was recommended by a friend and glad he did, a lovely blend that doesn't seem to give me the "coffee shakes". Went with the subscription, to benefit from the extra savings.
Big coffee lover here & In love with…
Big coffee lover here & In love with this new product. Kick starting the cognitive power I need to get me through the day 💪🏻
Great tasting coffee
Great tasting coffee, has given me a noticeable boost. Have ordered more.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





