Kraft Coffee  Reviews 25

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Visited by chance today, this morning infact. Awful service. Too busy holding another conversation whilst serving. Ordered a latte & sat outside. What came was iced coffee!! Never in my entire... See more

Rated 1 out of 5 stars

Ordered, says that they use 48h Royal Mail but a week later and product never arrived. Now lying here claiming fraudulent purchase was made, I am happy to attach the photo of my bank statement proving... See more

Company replied

Rated 5 out of 5 stars

This really is a great product backed up by excellent customer service levels. Went way above & beyond to deliver my order during an extremely cold / snowy period. Many thanks to all concerned.

Rated 5 out of 5 stars

I’m a coffee lover who has three kids and a fast pace job so need my energy everyday! This coffee has been a absolute revolution for me! The energy boost is immense and the full flavour is great to co... See more

Company details

  1. Coffee store
  2. Coffee shop
  3. Coffee wholesaler
  4. Vitamin & Supplements Shop

Written by the company

Boutique Coffee company selling organic coffee blended with essential minerals and vitamins clinically proven to improve cognitive function, focus and clarity, athletic performance and mental health.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

25 reviews

5-star
4-star
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2-star
1-star

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Rated 1 out of 5 stars

The customer knows what they are ordering. Was it too much trouble to listen & add boiling water & hot milk instead of ice?

Visited by chance today, this morning infact. Awful service. Too busy holding another conversation whilst serving.
Ordered a latte & sat outside.
What came was iced coffee!!
Never in my entire life would I order a cold coffee & then add ice to it!!
Took it back inside. The vendor was looking for an argument. I really should have poured it over the counter & got my £4s worth back. Instead I left & went to my appointment over the road. Thankfully I was given a hot latte there with no hesitation & a smile. I will be avoiding this establishment at all cost.
Maybe your staff should learn not to argue with the customer. This not only leads to negative reviews on line but word of mouth advising to friends, families, work colleagues, their friends & families, their clients & their families etc to veto your establishment.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Never arrived and lying on trustpilot!

Ordered, says that they use 48h Royal Mail but a week later and product never arrived. Now lying here claiming fraudulent purchase was made, I am happy to attach the photo of my bank statement proving payment was made!!! Not to mention that when that contact attempt was made and when I asked for a refund there was no longer any reply from your customer service team!! Don’t forget to mention that since you like to play games online! Fraudulent indeed!!!

2 April 2022
Unprompted review
Kraft Coffee  logo

Reply from Kraft Coffee

Thanks for your thoughts Catia. However we take online fraud very seriously and your purchase was deemed fraudulent or invalid when payment wasn’t received.
I sent an email which you never replied to…. Which would have been a much easier way to communicate rather than on here.
Kind regards
Kraft Coffee Company

Rated 5 out of 5 stars

First visit today

First visit today, to wakefield, well impressed, first class service coffee was really good and the banana cake to die for, and
it's DOG FRIENDLY

19 August 2021
Unprompted review
Rated 5 out of 5 stars

Can't fault the service

Can't fault the service
Coffee was ordered, processed and delivered timely and without issue.
Great customer service.
Will be ordering again once I run out.

14 May 2021
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, super fast delivery and the coffee is perfect. Smooth bold flavour, no acidic taste and the cognitive enhancers really help with kick starting your day.

2 April 2021
Rated 5 out of 5 stars

Highly recommended!

Was recommended by a friend and glad he did, a lovely blend that doesn't seem to give me the "coffee shakes". Went with the subscription, to benefit from the extra savings.

4 February 2021
Unprompted review

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