Kreafunk Reviews 

They dont response on my e mails where my order stays.
Its 2 weeks now.

Worst customer service ever, bought a pair of headphones where one pair isn’t working, barely got an answer after a week, asking if I tried a hard restart after I already informed them we did all the steps trying to make them work without results.

Will never buy headphones here again.

After choosing my item and ordering it I was surprised at the speed of delivery as I am not from the country of origin. The most satisfying part of the experience though was the customer service - the responsiveness, kindness and effectiveness of the whole experience was just superb.

Fast delivery, great product

Great service and very quick postage to the UK

Very good products, very nice communication!

Headphones with excellent quality and a modern design. The noise cancellation works great. Also, I had an issue with the headphones, and the after-sales service was excellent. They were quick and solved my problem efficiently.

The Alarm clock I bought cost 50€ but felt really cheap, sounded awful and was realy fiddely to navigate. Adding to that, for sending the product back they didn't cover shipping. In general just a frustrating experience

I really liked that they responded to emails correctly and acknowledged the small defect in the speaker and sent a replacement device that I chose.

New review

Kreafunk really delivered! I reached out on the same day, and my issue was handled immediately. Within just three days, the package arrived, absolutely amazing! The olive green alarm clock has a high-quality feel, produces a pleasant, clear sound, and blends seamlessly into any home with its timeless design. My girlfriend was overjoyed when it finally arrived. I can highly recommend it! I’m so impressed that I’ll be getting another one for my bedside. A well-deserved 5 stars!

Old application, formerly 1 star

Missing Order and Poor Customer Service

At the end of November, I ordered a watch from Kreafunk and was eagerly looking forward to receiving it. Unfortunately, my experience with both the ordering process and customer service has been extremely disappointing.

After waiting for a month, I received a pickup notification from the postal service. However, when I went to collect my package, I was informed that the item had never arrived. I then contacted DHL to track my order, only to be told that the package had been returned to Denmark.

While this issue may not be directly Kreafunk’s fault, I expected at least a straightforward refund for my order. Unfortunately, this has not been the case. I reached out to Kreafunk via email to cancel my order and request a refund, only to receive an automated response—not from an actual employee—telling me to return the package along with the included delivery note. This response is completely absurd, as I never received a package and therefore have no delivery note to return.

Frustrated by this lack of support, I filed a dispute with PayPal, only to be further disappointed when they ruled in favor of Kreafunk. This is absolutely unacceptable, as I have neither received the product nor been offered a reasonable resolution.

I urge the Kreafunk team to take responsibility for this situation and either send me the item I ordered or issue a full refund immediately. Leaving a customer stranded like this is unacceptable and a clear failure in customer service.

I had technical issues with the product, the headphones. The seller promptly resolved the issue – an exemplary solution and communication.

I havent received my package...
But they send me a new and it arrived this time ! i am really happy tx !

Very good product high quality

Ordered two lamps, only got one. No reaction on my mails. Started to think that maybe I ordered at a fake Kreafunk website. But then I received a friendly mail towards the end january. Apparently it was a little bit very busy and so things took longer than anticipated. The second beamer is now on the way. Happy with how they handled things and happy with the beamer because it’s a nice and handy lamp.

SCAM! delivery stuck for more than 10 days. no response from customer support. paid 18 euros extra for delivery --- great

It is a really nice product design wise the little portable light beam, but after just two weeks it isn’t working anymore, it won’t charge, I have tried resetting it, using different power cords but it won’t charge. I can see on chat forums that I’m not the only one with this problem. I got it as a company Christmas gift so I can’t return it to a store with a “it doesn’t work” as

I am super happy and have discovered the best sound among all the small speakers on the market. Thank you for making me so happy. I wish you a happy new year.

Very satisfied with the quality of the earbuds. Fast shipping, easy payment. Would definitely shop there again.

I got a Kreafunk Qi headset. Don’t waste your money on them. They are as expensive as any mainstream brand and not even close in quality. I had the first pair replaced bc they didn’t work properly and the second pair started having issues after a few months. They are plasticky, maybe too much lightweighted, have problems pairing, don’t let you know the battery percentage before they run out and go dead. And many other details. Go JBL, SONY, or any other brand they know what they’re doing.