Krystal Hosting Reviews 2,267

I spent more than 10 years at Bluehost, didn't like the service received.
The migration was really smooth and the support team were amazing.
Highly recommended.

I have used & recommended Krystal to a number of clients and use them myself. The range of services offered, even on the most basic of packages is excellent and support has always been quick and helpful to respond. Which I cannot stress how important that is when seeking support!

Excellent customer support as always Matthew is a legend

Absolutely brilliant. I’ve looked for the platform for so long and it’s perfect. The help I’ve had has been very quick responses and spot on. Thank you

Amazing support. Over and above helpful! Quick responses. Just amazing! Best ever!

I've been with Krystal for years and recently wanted to change my package with them. Their Support was excellent as always and the whole process was transparent, smooth and efficient.

Since moving everything to Krystal I've been very happy. They are reliable and just get any queries or problems sorted. No hanging around. Excellent hosting service, and excellent support.

I was recommended to use Krystal Hosting and it has been a game-changing decision.
I was navigating a site and email migration which became necessary due to product development. The price for hosting is very competitive compared to Wordpress.com (for example) and the value for emails is streets ahead of Titan (for example).
Next, the customer service and support. If you are used to waiting 72 hours for a generic and automated response, I have good news for you.
From the moment I signed up, and as necessary along the way, the whole team including Olseia, Ben, Kevin, Emma, Jordan, Sean, Aaron, and Kris D were polite, professional, responsive, helpful and capable.
To run a business which is cost-effective to customers and has such high standards of service is not easy at all and the whole team should be really proud of that.
The hosting suite itself is flexible, scalable and easy to navigate. 10/10.
I will certainly be recommending Krystal Hosting

We've been using Krystal to host our webiste for the last couple of years. They are a breath of fresh air and are superb at answering questions, fixing issues and responding really quickly and not charging you for it (unlike our previous hosting providers!). Krystal, you're amazing, and better yet, your ESG values align with ours.

Krystal have never let me down. I've been with Krystal for years, maybe decades. I suggest that all my clients transfer to them. They are in a word, brilliant. Thank you.

Krystal Tech Support on a recent problem was excellent, especially Sean who offered some extra help which turned out to be a problem with wifi not with Krystal.

I genuinely struggled to put into words how incredible the support from Ben Coleman at Krystal was, who truly went above and beyond to help me.

From the very first reply to my ticket, Ben was incredibly patient and reassuring with me, even though I was clearly overwhelmed, out of my depth and asking a LOT of questions. What started as a ‘simple’ migration quickly became a complex situation involving DNS changes, domain providers, SSL, WordPress installs, and a premium plugin licensing issue - all of which Ben handled with absolute speed, clarity and professionalism.

I had spent hours (honestly days) stressing over migration and getting myself stuck in loops with my previous host. Ben not only migrated the site flawlessly and quickly, but also took the time to explain why things worked the way they did, what I didn’t need to worry about anymore, and what the next steps were in a way that never once felt like he was just trying to hurry me up to try and close my ticket.

Within a couple of hours, ben:
-Completed the full migration for me
- Updated DNS records and SSL
- Walked me through testing the site properly
- Helped untangle WordPress login confusion
- Investigated a tricky third-party plugin licence issue well beyond what I’d expect from hosting support and actioned this for me!
- Reassured me constantly and removed so much stress from the process

I work full-time in a job that has absolutely nothing to do with web development and was creating a website for a relative as a favour, and Ben honestly saved me so much time, stress and anxiety - days before Christmas too! This experience alone has completely validated my decision to move to Krystal, and if Ben is a reflection of the wider support team, then they are truly exceptional!!!!!

Ben is a real credit to Krystal Hosting - I came away from the situation telling all my family over Xmas what and absolute hero he is! Genuinely 10 stars if I could ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Thank you again Ben and Krystal, I owe you one!!

Krystal hosting is a breath f fresh air. And it’s British so servers are here in uk which is great for uk businesses. Tech support is good. I’ve had no issues over the 2+ years I’ve been with them. Beats all those American hosts everyone likes to use! Highly recommended!!

Always amazing customer service and perfect hosting

I've been using Krystal’s services for several years across multiple agencies, and they consistently stand out as the best hosting provider I’ve worked with. Their hosting packages are excellent, with performance that I’d confidently say is industry-leading. What truly sets Krystal apart, however, is their support team. Every interaction I’ve had over the years has been with someone who is knowledgeable, insightful, and genuinely committed to resolving the issue at hand. The level of care and expertise they provide is exceptional, and it makes a real difference. Always my top recommended host for clients and colleagues.

Fabulous customer service. Great prices.

I am a private customer and moved my domains to Krystal when I retired a couple of years back. Although I am reasonably tech-savvy, I am severely visually impaired and occasionally have problems. Krystal have without fail been helpful, polite and competent in all my dealings with them, from setting up a new domain and transferring an old one from a German provider through to occasional support with mail setup and so on.
Their response times for support tickets are spectacular. I have nothing but praise for them.

Always answer my request no matter how minor

Always exceptional customer support.
A1*

Reliable and efficient provider