Key Solutions Reviews 

3,007
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share wonderful feedback about their professional interactions and peaceful mortgage processes. Furthermore, customers frequently praise the incredibly knowledgeable staff for going above and beyond to provide clear guidance, valuable advice, and thorough explanations throughout the entire journey. Consumers also mention the outstanding customer service, noting that advisors are always available, highly responsive, and prompt to answer any questions or concerns. People appreciate the seamless user experience and quick response times, which make complex financial decisions exceptionally straightforward, calm, and completely stress-free. Reviewers note that working with the team makes securing a home loan smooth and entirely hassle-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional dedication and helpful guidance... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the exceptional patience,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting how advisors made the... See more

Response time

People report positive experiences with response time, highlighting that agents are consistently prompt when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

We have always used Key Solutions to help secure our mortgage since we bought the house, over the last few years we have had the pleasure of speaking with Alex, he is always incredibly helpful, always... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied


Company details

  1. #7 of 86 best companies in Mortgage broker
  2. #5 of 185 best companies in Insurance broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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5.0

All reviews

(3,007)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

This is a truly genuine and professional company

This is a truly genuine company. No messing about, super efficient and, more importantly, on your side. Ryan Pipkin ensured everything was well handled and worked at a super pace. Everything was done and dusted in weeks. Would genuinely give 10 stars if I could. Use them - they are great!

15 November 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Sammie,

Thank you for your review and it is great to hear how positive the experience was for you. We have passed your feedback onto Ryan and look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Great service!

Great service! I’ve never had everything explained to me as clearly as Max did at key solutions. I was so thankful for the guidance and navigating our mortgage renewal. Nothing was too much to ask or too much trouble, everything was answered in a way I understood and wasn’t left wondered why.
I was referred to them by a friend and am very glad because now I won’t go anywhere else!

13 November 2024
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Reply from Key Solutions

Hi,

It is so wonderful to hear of your experience and we have passed your feedback to Max.

It is great to hear of the positive support you had all the way through your process and we look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Continuous Quality Service

Have used Key Solutions for several years to take out and renew my mortgage. Every time they have delivered by providing the best deals and presenting the options available to me clearly, as well as helping through the whole process to ensure it runs as smoothly as possible.

18 November 2024
Unprompted review
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Reply from Key Solutions

Hi Andy,

Thank you so much for your continued support and we are delighted to hear we have been able to help again.

We look forward to assisting you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Great help from Ben Dawkins

Great help from Ben Dawkins
Kept things going along to resolve
Top job

8 November 2024
Key Solutions logo

Reply from Key Solutions

Hi John,

Thank you so much for your review. It is wonderful to hear how Ben was able to help you and thank you for taking the time to leave these kind words.

We hope to help you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

They take the stress out!

We have used Key Solutions since 2018, they have helped us buy our first home, remortgage and move house. Their expertise is excellent and they have made very stressful situations easy and uncomplicated. Ryan Pipkin is fantastic; he is helpful, patient and understanding and I truly believe he always has our best interests in mind with his recommendations and advice. We couldn't have done this without him!

31 October 2024
Unprompted review
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Reply from Key Solutions

Hi Kate,

Thank you so much for your kind words. It is great to hear about your positive experience and that Ryan was able to help you so much.

We look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Fantastic

Alex Nash is a fantastic broker who has helped me before in the past. He is the reason I came to KS for my mortgage.

21 October 2024
Unprompted review
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Reply from Key Solutions

Hi Patrick,

Thank you so much for taking the time to leave your review. Alex really appreciates your review and we look forward to helping you in the future.

Love Key Solutions

Rated 5 out of 5 stars

Excellent service from John Prideaux

Excellent service from John Prideaux, I could not fault him or the company.
I would highly recommend both.

21 October 2024
Unprompted review
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Reply from Key Solutions

Hi Simon Barrett

Thank you so much for taking the time to leave this review for John he is a great mortgage adviser who will always go above and beyond for his clients.

We cant wait to help you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Exceptional Service and No Fees: A Mortgage Experience to Trust!

I recently worked with my mortgage advisor Ryan Pipkin from Key Solutions and I couldn't be happier with the experience. I initially used the company in 2018 and decided to return for my new purchase, and it was the best decision I made. From our very first interaction, Ryan demonstrated an exceptional level of responsiveness and professionalism. Whenever I had questions or needed advice, he was always available and willing to help, making the entire process so much smoother. What impressed me the most was his commitment to finding the best rates. He continuously reviewed and updated our rate right up to the day of completion with our approval of course, ensuring we got the most favorable rate possible.

One key point to highlight is that the company doesn’t charge any fees, which is a significant advantage these days.

I wholeheartedly recommend this company. Call them and ask for Ryan—he’s phenomenal! If he’s not available, I’m confident that another team member will provide equally excellent support. You’ll see it for yourself. His dedication and expertise made me feel supported every step of the way. Simply great!

10 October 2024
Unprompted review
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Reply from Key Solutions

Hi Olga

What a lovely review. Thank you so much for taking the time to leave this review for Ryan. He is great.

We are so glad you feel you had a 10/10 experience with us and we can't wait to assist you again in the future for any mortgage or protection needs.

Love Key Solutions

Rated 5 out of 5 stars

Excellent service by Alexander Nash

Excellent service by Alexander Nash. He has done all the processes smoothly and got our mortgage offer in 14 days which is mind blowing. He gave me all the information in detail and communication was great. Lot of thanks from golam and tazin

1 October 2024
Unprompted review
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Reply from Key Solutions

Hi Rhythm Sabri

Thank you so much for leaving this review for Alex, we know he will really appreciate this. We are so glad Alex made the process as straight forward as possible for you.

We can't wait to help you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Great service …

We currently have Alex from key solutions as our mortgage broker and couldn’t be more pleased. Our conversations have been very informative and Alex has been great at breaking things down. We have just received our mortgage offer which we are really happy with. Friendly, efficient helpful service. Happy customers.

3 October 2024
Unprompted review
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Reply from Key Solutions

Hi Lana Smith

Thank you so much for taking the time to leave this review for Alex he is great. We are glad you received a 5 star service and we can't wait to help you again the future.

Love Key Solutions

Rated 5 out of 5 stars

As a first time buyer getting my first…

As a first time buyer getting my first mortgage, Ryan made the process simple and was incredibly helpful, responsive and great throughout.

1 October 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jack Gregory

Thank you for leaving this review for Ryan. We are so happy you feel you got the best advice and service from us and we can't wait to assist you again in the future for any mortgage or protection needs.

Love Key Solutions

Rated 5 out of 5 stars

Mortgaging through Key Solutions for almost 10 years.

Have been working with Victoria at Key Solutions since my initial mortgage almost 10 years ago. Victoria has been very informative, and also took the initiative on one occasion (during the mortgage price hikes a few years ago) when the package I agreed on was pulled that day and was no longer available - through no fault of Victoria or Key Solutions.
Victoria instead immediately signed me up to the next best package - of a similar nature, making sure I wouldn't lose out on it and then contacted me to let me know the development, and allow me to change my mind.
I was happy with this decision, as it meant that I was didn't miss out on the newer deal but also wasn't tied in if it wasn't to my liking.
Her correspondence has always been professional, and when we schedule an appointment, she will always call me at the time we scheduled for.
For my latest experience, I inquired into how much I could borrow, as I am thinking of moving house within the next few years, and Victoria came back with estimates of my properties worth, what lenders would realistically lend me and suggested a mortgage which would help facilitate moving during its duration.
Absolutely no complaints at all on my end!

27 September 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Dan

Thank you so much for leaving this amazing review for Victoria, we know she will really appreciate this. We are so glad Victoria made the process as straight forward as possible for you.

Thank you for you continued trust in Key Solutions & we can't wait to help you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

John made the process effortless

From start to finish, John has been brilliant to deal with and made the process effortless. Exceptional value for money and highly recommended!

27 September 2024
Unprompted review
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Reply from Key Solutions

Hi Adrian

Thank you for this review for John! He is an amazing adviser and goes above and beyond for his clients. We can't wait to help you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Brilliant Service by Ben

Ben is Brilliant in arranging the mortgage for us and he has gone extra mile in sorting the paper work involved and chasing the bank to get this on time.

20 September 2024
Unprompted review
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Reply from Key Solutions

Hi Hari

Thank you for leaving this review for Ben. We are so happy you feel you got the best advice and service from us and we can't wait to assist you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Great service

11 September 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi George

Thank you for taking the time to leave this review. We are so glad you feel you had a great service and we can't wait to assist you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Brilliant service

Ryan provided a brilliant service throughout the process. He was very helpful and answered any questions I had; would recommend Key Solutions.

5 September 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Zain

Thank you for leaving this review for Ryan. We are so happy you feel you got the best advice and service from us and we can't wait to assist you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Exceptional Experience with Ryan…

Exceptional Experience with Ryan Pipkin!

We recently purchased our first home and couldn’t be more pleased with the service provided by Ryan Pipkin. From our initial conversation right through to completion, Ryan was consistently professional, knowledgeable, and supportive. He took the time to fully understand our financial situation and offered clear, practical advice at every stage.

When the Bank of England reduced the base interest rate, Ryan was quick to react, securing us a better mortgage deal and saving us money. His attentiveness to market changes and his ability to think from the customer’s perspective made us feel truly looked after.

Ryan’s communication was impeccable—always prompt, clear, and ensuring we felt informed and reassured throughout the process. As first-time buyers, we had our fair share of nerves, but Ryan made everything smooth and straightforward, which greatly put our minds at ease. A special mention also goes to Fay Fraser, who was backing up Ryan to brilliantly coordinating the documents, making the process even more seamless.

We can’t recommend Ryan highly enough to anyone in need of brokerage services. His dedication and expertise genuinely made a world of difference in our home-buying journey. Thank you, Ryan, for making the process as stress-free as possible!

30 August 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Martin Wah

It's wonderful to hear that you had such a positive experience with us and that Ryan and Fay provided excellent support throughout your purchase. So it's great to have someone like Ryan to guide you through the process and provide clear explanations when necessary to make a stress free journey.

Thank you for sharing your experience.

We can't wait to help you again in the future.


Love Fay & Key Solutions

Rated 5 out of 5 stars

Would highly recommend using Key…

Would highly recommend using Key Solutions! They were very easy to communicate with, as well as being very helpful! Had everything moving quickly as possible and was always easy to get hold of! John Prideaux was a huge help and had great advice, easy to speak to! Couldn’t have been happier!

30 August 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Kyran Stephens

Thank you for leaving this review for John. We are so happy you feel you got the best advice and service from us and we can't wait to assist you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Beyond grateful for John

We cannot thank John enough for all his help during our remortgage. He is beyond helpful and always goes the extra mile in providing an outstanding service! His excellent knowledge, attentiveness and reassuring manner all go hand in hand to making the whole experience relaxing and manageable, even when it’s quite stressful. As always, we will be sure to recommend John to anyone looking for Mortgage help and advice.

13 August 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Bryony and Greg

Thank you for taking the time to leave this review!

It's great to hear that we provided an excellent service to help you find a suitable mortgage. John is a great mortgage adviser here who will always ensure his clients get the best possible deal & service.

We can't wait to help you again in the future.

Love, Key Solutions

Rated 5 out of 5 stars

GREAT EXPERIENCE

Alexander Nash was incredibly helpful throughout the process of organising my mortgage. I felt really supported and his calm demeanour put me at ease and I found him very easy to talk to. All in all a great experience.

19 July 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jane

Thank you so much for taking the time to leave this review for Alex he is great. We are glad you received a 5 star service and we can't wait to help you again the future.

Love Key Solutions

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