Key Solutions Reviews 

3,005
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently share wonderful feedback about their professional interactions and peaceful mortgage processes. Furthermore, customers frequently praise the incredibly knowledgeable staff for going above and beyond to provide clear guidance, valuable advice, and thorough explanations throughout the entire journey. Consumers also mention the outstanding customer service, noting that advisors are always available, highly responsive, and prompt to answer any questions or concerns. People appreciate the seamless user experience and quick response times, which make complex financial decisions exceptionally straightforward, calm, and completely stress-free. Reviewers note that working with the team makes securing a home loan smooth and entirely hassle-free.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting advisors who are exceptionally... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional dedication and helpful guidance... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting the exceptional patience,... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting how advisors made the... See more

Response time

People report positive experiences with response time, highlighting that agents are consistently prompt when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kee Solution handled our new mortgage excellently. They talked us through every step of the process and were always available whenever we had a question. Our advisor, Max May, in particular went above... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've used Key Solutions (buying our first home and now our first house move) and they have been excellent throughout. Our broker was Christian Lingard who offered excellent se... See more

Company replied

Rated 5 out of 5 stars

We have always used Key Solutions to help secure our mortgage since we bought the house, over the last few years we have had the pleasure of speaking with Alex, he is always incredibly helpful, always... See more

Company replied

Rated 5 out of 5 stars

This is the second time I’ve used key solution mortgages. This time was a complex case with multiple strands to income, a sole proprietor joint borrower (SPJB) loan which was limited in who would lend... See more

Company replied


Company details

  1. #7 of 86 best companies in Mortgage broker
  2. #5 of 185 best companies in Insurance broker

About Key Solutions

Written by the company

About Key Solutions

We now offer a fee free service for all our customers but the advice and level of support behind it haven't moved

We believe taking out a mortgage should be easy. Why shouldn't it? So when people say buying a home is one of the most stressful things ever, we say, come and speak to us.

We put our heart and soul into turning every person's dreams into a reality. It's what we're here for and what we're known for.

Why choose Key Solutions?

Our unique unconditional service and mortgage guarantees.

We are whole of market brokers.

Our service is award winning.

Our services

First time buyers


Moving home


Refinancing and remortgaging


Life, critical illness & income protection


Building & contents insurance


"We are here to make life easier and better for everyone"


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,005)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy, Efficient, Pleasant.

The response I got to my enquiry was speedy, plenty of price transparency, Ryan found me a better deal than I'd found myself, got the paperwork processed quickly and the Offer was issued within 8 days. Ryan didn't try to upsell me other insurance products (but gave me information about them in case useful). All in all a great experience that has made getting a mortgage a much easier process than ending a contract with a major broadband supplier. Highly recommend!

6 February 2025
Key Solutions logo

Reply from Key Solutions

Hi Sheona,

What a lovely review! Thank you for taking the time to let us know about your experience and your feedback has been passed onto Ryan.

We look forward to helping you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

Outstanding experience

Christian who we went through was professional, could not help enough. Offered plenty of time to go over options and made himself available to fit around our working hours and availability. Would highly recommend to anyone and would certainly use again

3 February 2025
Key Solutions logo

Reply from Key Solutions

Hi Sarah,

Thank you for the wonderful review, we're so glad to hear you had a good experience and your comments have been passed onto Christian.

We look forward to helping you again in the future.

Love,

Key Solutions

Rated 5 out of 5 stars

John is unmatched in his knowledge and…


John is unmatched in his knowledge and guidance. A genuinely nice, honest guy, who simply just knows his stuff, a true asset to Key Solutions, that being said the entire team are simply wonderful.
Over the years Key solutions has helped us to mortgage and remortgage, we have complete trust in this company.
I would like to say a massive thank you to John for once again being the support we need and making everything so easy!

1 February 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Jodie,

Thank you for your comments and for letting us know about the great experience you received. Your feedback has been passed on.

We are looking forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Highly recommend Alex Nash

We had used KS before when buying our house and they were amazing then, so we contacted them to help us with our next move and Alex Nash was amazing helping and advising us in every step we needed to take. Would 100% recommend him and KS to any of our friends and family.

1 February 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Matt,

Thank you so much for leaving a wonderful review. Your feedback has been passed on.

We're so glad you had a great experience and we look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Considerate

Considerate, fast and great communication… great at meeting our needs. Thank you

23 January 2025
Key Solutions logo

Reply from Key Solutions

Hi Georgina,

Thank you for taking the time to leave us a great review. We're so glad to hear you had such a positive experience and we have passed the feedback on.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Highly recommend mortgage adviser John Prideaux

I would highly recommend my mortgage adviser John Prideaux to my friends. He always comes back me with very fast response and very good mortgage product.

27 January 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Bin,

Thank you for taking the time to leave us this excellent review. We're so glad John could help and the feedback has been passed onto him.

We look forward to helping again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

They speak in easy to understand terms

It was good to know that all the information regarding my mortgage you already had in view and I did not have to explain much, due to this I had an instant reply regarding the best way forward for my ne offer. I used Key Solutions before when previously requiring a best mortgage offer for me, they are very professional and give an excellent service. I would recommend them to anyone.

24 January 2025
Key Solutions logo

Reply from Key Solutions

Hi Stephen,

Thank you for the kind feedback.
We're so glad the service you received was so great!

We are always happy to help.

Love,

Key Solutions

Rated 5 out of 5 stars

John Prideaux - 5 Star Man!

John Prideaux - 5 Star Man! KS Mortagages have to be a MUST for anyone considering buying property or looking for friendly, efficient, informative advice and help to negotiate their financial journey. With quiet efficiency John steered and assisted my path to obtaining a mortgage and buying my own property. This took all of a matter of a few days only! And it was no mean feat either. He had several hurdles to contend with and did so with good speed. Nothing was any bother or trouble to him and from the moment I first called & spoke with him I was put at my ease and it was like speaking with an old friend. I did wonder if, with the distance between us (I live in NE Scotland, there might be a problem but my worries were quickly dispelled. In just a matter of days the process was complete and I had my offer of mortgage. Genuine 'old time' service with a genuinely approachable manner. Thank You John

22 January 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Bill,

Thank you for taking the time to leave such a lovely review.
We are so glad you received great service and the feedback has been passed on to John.

We are always happy to help you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

John Prideaux has been excellent!

John Prideaux has been nothing short of excellent throughout my mortgage journey! He is up front, honest, incredibly efficient and doesn't miss a beat in doing what he says he's going to do. As a first time buyer, I entered this process with trepidation and John totally alleviated that! I'd hands down recommend him to anyone looking to buy their first, or subsequent, home!

17 January 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Dear Andy,

Thank you for your comments. How lovely to hear such a positive review.
Your feedback has been passed onto John.

We look forward to helping you again in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Excellent advice

I've used Key Solutions a few times for mortgage advice. Everytime it was excellent. A huge thank you to the advisors I've spoken to... John P, Marcus D, Karl L, Edward J, Ben D.

13 January 2025
Unprompted review
Key Solutions logo

Reply from Key Solutions

Dear Sam,

We're so glad to hear you've had such a positive experience. Your feedback has been passed on to the advisors.

Thank you for taking the time to leave us a wonderful review and we are always here to help when you need us.

Love

Key Solutions

Rated 5 out of 5 stars

John Prideaux was incredibly helpful…

John Prideaux was incredibly helpful and responsive, secured us a great rate and tracked any rate changes for us. Can’t recommend enough. 3rd time using key solutions

4 October 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Dear James,

Thank you so much for your kind review. We are absolutely delighted John was able to help and we have passed your feedback onto him.

It's great to hear you are a loyal returning customer and we look forward to helping you in the future.

Love

Key Solutions

Rated 5 out of 5 stars

Exceptional service from Key Solutions

We’ve used Christian from Key Solutions on two separate occasions and both times the service we’ve received has been absolutely brilliant. Would highly recommend!

11 December 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Kate,

How lovely to hear how delighted you have been with Key Solutions and Christian's service.

We have passed your kind words onto Christian and look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Christian is helpful, professional, easy to talk to and went above and beyond

Christian at Key Solutions was highly recommended to us and it was easy to see why. Christian made our first home purchase stress-free and he made us feel very looked after.

I am grateful to him for being very patient in explaining the process and everything to me because we didn't know what to expect. He was helpful, professional, easy to talk to and really went above and beyond. He even arranged for a phone appointment on a Saturday late afternoon / early evening to discuss protection policies as we were both at work during the week, which was a great help. And he did it with the same friendly professionalism that he does during normal working hours.

We are definitely recommending you to all our friends and family.

We are very grateful for all his help.

Thank you very much.

19 November 2024
Key Solutions logo

Reply from Key Solutions

Hi,

Thank you so much for your kind words.

We are very happy Christian was such a support to you and we look forward to welcoming you back again in the future.

Love Key Solutions

Rated 5 out of 5 stars

I have used key solutions since I moved…

I have used key solutions since I moved into my first home in 2019. They got me a good deal then, and since then I have renewed my producto twice including paying back my help to buy loan and they have got me the best deals and guided me through the process. Alexander Nash has also recently assisted in getting me a mortgage on a new home. He is very friendly, honest, efficient and explains things clearly. I have always had a great experience with Key solutions and will continue to use them in the future.

3 December 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Dear Roxie,

Thank you so much for your review and we are delighted that Alex was able to help you and we have passed your lovely feedback onto him.

It is great to hear from one of our loyal customers and we look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Thank you so much for making everything so easy and smooth!

22 November 2024
Key Solutions logo

Reply from Key Solutions

Hi Luke,

We are happy to hear you had a positive experience and look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Ben was extremely helpful and found me…

Ben was extremely helpful and found me the best mortgage that suited my requirements

2 December 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Julian,

Thank you for your review and it is lovely to hear how we were able to help you. We have passed your kind words on to Ben and look forward to assisting you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

They very friendly and helpful the…

They very friendly and helpful the people who work there.Ben Dawkins he is very helpful understanding and give you a good advice during the processing my mortgage.

27 November 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Marie,

Thank you for your lovely review. We have passed your feedback onto Ben and look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Excellent service

Excellent service. Big thanks to Ben Dawkins. Fantastic broker as he helped me with all of the queries before. He has resolved all of my complex queries throughout the process. He was always seeking to provide an advise with swift response to ensure 100% customer satisfaction with no doubts. Absolutely excellent advices regarding the mortgage options throughout the overall process from start to end.

20 November 2024
Key Solutions logo

Reply from Key Solutions

Hi Marta,

It is great to hear how happy you were with our and Ben's service. Thank you for your kind words which we have passed on to Ben.

We look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

This is a truly genuine and professional company

This is a truly genuine company. No messing about, super efficient and, more importantly, on your side. Ryan Pipkin ensured everything was well handled and worked at a super pace. Everything was done and dusted in weeks. Would genuinely give 10 stars if I could. Use them - they are great!

15 November 2024
Unprompted review
Key Solutions logo

Reply from Key Solutions

Hi Sammie,

Thank you for your review and it is great to hear how positive the experience was for you. We have passed your feedback onto Ryan and look forward to helping you again in the future.

Love Key Solutions

Rated 5 out of 5 stars

Great service!

Great service! I’ve never had everything explained to me as clearly as Max did at key solutions. I was so thankful for the guidance and navigating our mortgage renewal. Nothing was too much to ask or too much trouble, everything was answered in a way I understood and wasn’t left wondered why.
I was referred to them by a friend and am very glad because now I won’t go anywhere else!

13 November 2024
Key Solutions logo

Reply from Key Solutions

Hi,

It is so wonderful to hear of your experience and we have passed your feedback to Max.

It is great to hear of the positive support you had all the way through your process and we look forward to helping you again in the future.

Love Key Solutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look