Kudd.lyReviews 

8,039
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and outstanding nature of the products, highlighting items like hoodies, weighted blankets, and waterproof coats for their warmth, comfort, and effectiveness. Many people appreciate the great value for money, especially when taking advantage of special offers, and note the products' durability and ease of care. The delivery service is frequently mentioned as swift and efficient, with items arriving promptly and well-packaged. However, some reviewers were not happy with recent changes to the sliders, describing them as less comfortable, too wide, and made of a cheaper material compared to previous versions. These customers felt the new design made the sliders unwearable and expressed disappointment with the altered fit and quality.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and comfort of items... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and reasonable... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Value for money

Customers had positive experiences with value for money, frequently highlighting the great quality and... See more

Price

People report positive experiences with price, often highlighting the great value for money and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took advantage of a good price for buying multiple hoodies & I will be gifting them at Christmas so others can enjoy the cosy warmth offered by these items. This time, I've opted for the waterproof... See more

Rated 5 out of 5 stars

Outstanding products and exceptional service I’ve always been impressed by the excellent quality of Kuddly’s products and their outstanding customer service. Every order has arrived with remarkable... See more

Rated 5 out of 5 stars

Great product in the normal Hoodie and the outdoor Hoodie which I can't wait to wear on autumn winter dog walks. I am seriously impressed with the thoughtfulness and quality of the outdoor Hoodie (I a... See more

Rated 5 out of 5 stars

I discovered this company a year ago and my waterproof hoodie was just the thing for dog walking etc. These coats are soooooo warm for those freezing cold walks and make dog walking a lot more enjoy... See more


Company details

  1. E-commerce service

Written by the company

We’re proud to be from the UK and take pride in giving our fellow Britons cosy comfort from our wide range of kudd.ly™ products. We strive for exceptional customer service, and our customers' happiness is our number one priority. Enjoy the feeling of being enveloped in a huge hug of a weighted blanket, embrace the cosy with oversized fleece hoodies, feel the chill with our amazing one-and-only cooling blankets, and of course dive into adventure in our oh-so-comfy sliders!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(8,039)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought 4 of the black outdoor hoodies

Bought 4 of the black outdoor hoodies. I was outside during the recent red alert storm to put my garden furniture and bbq in the safety of our shed. I have to say, in the torrential rain and very high winds, I was lovely and warm, and dry too. So no better test than that for the hoodie, and it passed with flying colours!! Love my outdoor hoodie, well worth every penny I paid. Can't recommend these enough.

24 January 2025
Unprompted review
Rated 1 out of 5 stars

I loved the Kudd.ly blanket but…

I loved the Kudd.ly blanket but unfortunately found the 6.8kg too heavy for me, it made me feel quite claustrophobic.
I contacted the customer service dept so as to return it within the 30days return period and possibly change to the lighter weight.
A few days later I was emailed and told I couldn’t return the 2 blankets I’d purchased as per T&C’s “if I’d purchased them in the sale or clearance, no return”
I hadn’t bought them in the sale !
I got money off for buying a second blanket and an extra 15% off with the ‘Hello’ voucher they sent me for signing up.
I emailed them back to dispute this 4 days ago and I have had no response.
Now I just want my money back !!!

21 January 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi Pauline!

We sincerely apologise for any misunderstanding and any inconvenience this may have caused. We have promptly sent you an email with the return instructions for a refund; however, it’s possible that our message may have been filtered into your junk or spam folder. We kindly request that you double-check your email folders to locate our response.

Should you require any additional assistance or have further questions, please do not hesitate to contact us. We are more than happy to help and are committed to ensuring your satisfaction. Thank you for bringing this to our attention, and we truly appreciate your understanding and patience.

Regards,
Alex from Kudd.ly Team

Rated 5 out of 5 stars

Once again a perfect order

Once again a perfect order, I’ve tried a few other brands from cheaper one to more expensive brands and nothing touches my Kuddlys their so soft and warm perfect for keeping me warm while I work from home I just forget to take it off before I do a teams meeting!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

I LOVE my Kudd.ly!!

I LOVE my Kudd.ly!!! So much so that I also bought some for my friends and several others who saw mine loved it so much they also bought their own because I wasn’t letting them pinch mine.
Size is perfect. Ordering and delivery were seamless. It is the perfect thing to wear in cold weather so you don’t have to put the heating up too high.
It comes with a warning though because it’s so warm and cozy you won’t want to take it off!
I wish you did more colours and more designs and also wish you made them kid sized.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent hoodies

Brilliant hoodies! Ordered one for myself, husband and brother…then my sister bought one…now my brother in law and dad want one!
Top quality - do yourself a favour and buy this exact brand, not the cheap Amazon version which are thin and look awful after one wash (I made that mistake!)

Defo one size fits all - I’m 5ft 6 and my brother is 6ft 7 - still fits him nicely and it’s not too oversized for me that it’s ridiculously big. The cuffed sleeves help

10 December 2024
Unprompted review
Rated 5 out of 5 stars

The products are amazing the whole

The products are amazing the whole
Family loves them especially the koala hoodies ( “they wash so well).
Customer services is not through a BOT you chat to caring people which is a rare occurrence these days
Thankyou

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Misunderstanding rectified promptly 😌

Just after Christmas, l had ordered BOGOF on the weighted blanket offer. Kudd.ly only sent one but after some communication with customer service , there had clearly been a misunderstanding but this was addressed promptly and l received my second blanket yesterday. 😉👍🏻
I'm thrilled with both of them and the hoodie l purchased for £5 special offer with my order. Bargain!!😀
The quality is excellent and great value for money.
It's a breath of fresh air to have an online company that deals with correspondence promptly. The customer service is friendly and efficient.
Credit to you all at team Kudd.ly

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent kuddly hoody blanket !

I was a bit dubious to order a hooded blanket as there a lot of companies selling them - I didn’t know if it was going to be warm, well made and cuddly ! Well I can say when I received my order I DID NOT want to take it off ! So kuddly! So warm ! So well made ! You can definitely tell the difference to the cheaper versions! Kudd.ly were amazing ! Received in 48 hrs - very well packaged and great communication!

14 January 2025
Unprompted review
Rated 3 out of 5 stars

The Kuddly Kloud is very comfortable…

The Kuddly Kloud is very comfortable and I like the choice of colours. Was a bit disappointed that the size guide wasn’t so accurate. My daughter is a size 6, so I ordered the medium but when she tried it on, it was too small. I asked to return but was surprised to learn that returns were not free. I find this surprising considering it’s an online only company and you have no way of trying products on until you actually receive them.

16 January 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi!

Thank you for sharing your feedback; we’re so pleased to hear that you love the comfort of our sliders and the colour options! We’re sorry to hear about your experience with the sizing and the return process.

To address your concerns, we do our best to provide a comprehensive size guide on our website to help customers choose the best fit, but we understand that sometimes it may not meet everyone’s expectations perfectly. Regarding our return policy, we aim to be as transparent as possible and have detailed this on our website to ensure all customers are informed prior to purchase.

As an online-only business, we strive to provide accurate information and top-notch service, and we sincerely regret any inconvenience caused. If there’s anything further we can do to assist you, please don’t hesitate to reach out—we’d be happy to help!

Regards,
Alex from Kudd.ly Team

Rated 5 out of 5 stars

Kudd.ly at Christmas, an introduction to weighted blankets

I came across Kudd.ly at Christmas when our young grandson received a weighted blanket from Santa. He wanted me to experience the weighted feel it whilst watching TV. The gentle but noticeable weight of the blanket makes you feel cosy, relaxed & secure. I knew my husband & I would benefit from them.
The 2 weighted blankets arrived the day after ordering & wow that night we both slept so well!
Our daughter & husband tried them when they visited last week, slept incredibly well & our daughter (someone who finds it hard to drift off to sleep) couldn’t believe that she went straight to into a relaxed sleep that night - something she never does - so I’ve ordered them one each as a moving house present. They’re delighted & can’t wait for the blankets to arrive.
Thank you Kudd.ly

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Return Nightmare

Contacted Kudd.ly via email to organise a return as per the guidance on the website. I received an email 2 days later offering me 35% off my order if I kept my items or if it was my preference I could continue with the return and refund.

I replied that I would prefer to return the items and get my refund only to get another email 2 days later stating that I couldn’t have my refund as my items were in their Final Sale.

It was never clear that my items were in the final sale as everything seems to be in their sale.

I’m very disappointed with this company and won’t be buying from them again.

SW

17 January 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi! We are so sorry for this misunderstanding with our agents! Could we kindly ask you to email us again so we could resolve this situation for you?

Regards,
Alex from the Kudd.ly Team

Rated 5 out of 5 stars

Snuggly hoodies

Snuggly hoodies that are good quality, wash up well and look great! Delivery was speedy and the order was correct. Also got a bargain in the new year sale. Win win.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Total warmth, super comfy keeps me totally dry

I bought the outdoor hoodie to wear at work ,I work at a boarding kennels so have lots of dogs to walk everyday this is great for this purpose and I wear it to walk my own dogs .The weather has been awful the past couple of months but I've been warm dry and very comfy I love it

17 November 2024
Unprompted review

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