Kukirin Escooter Reviews 

482
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the scooters, highlighting their stability, power, and fun ride. Many commend the fast and smooth delivery, noting products arrive well-packaged and in perfect condition. The customer service team receives high praise for being helpful, responsive, and proactive, often assisting with issues and sending replacement parts efficiently. However, some people mentioned experiencing significant delays with their orders, often due to tracking not updating or parcels not being picked up by couriers as expected. A few other people also felt that some products had quality issues, such as batteries not charging fully, crooked brake rotors, damaged tires, or misaligned handlebars.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the scooters as well-built,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick shipping... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team for being... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

Ive tried the M4 Pro before and now i got the g2 master Its A HUGE upgrade compared to the M4 Tho One thing i would like is that The G2 Master had a Guide book to Set it up when u get it Brand new. It... See more

Company replied

Rated 5 out of 5 stars

Really happy good service good Communications. Bought it under Christmas so ai wrote to the companys Support and asked about shipping times on the Christmas. They answered right away. Really happy w... See more

Company replied


Company details

  1. Motor scooter dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(482)

428 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick delivery

Quick delivery. Quick respond from customer service. Great product. The lock I ordered along with the scooter is shipped from China and is planned for delivery in 10 days. I wasn't informed about that but so far that's the only negative thing to mention.

12 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Enjoy your new ride, and thank you for choosing KuKirin! 🛴

Rated 5 out of 5 stars

I orderd Kukirin G2 master and it…

I orderd Kukirin G2 master and it arrived less than 3 days to Estonia, i was very suprised and super happy. As there are lot of similar pages who sells kukirin scooters, do some research about the page. There can be 1 letter diffrences about homepage addresses. Avoid scammers. Mine was kukirin-escooter.com

22 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

We also really appreciate you pointing out the official website address—it’s a huge help for other riders to stay safe from copycat sites. Enjoy the speed and power of your new scooter! 🛴

Rated 5 out of 5 stars

Kukirin best value for money in electric scooter

I have bought more than 3 scooters from this company! I’ve been very satisfied and I will buy a 4th one as well! Mrs. Kitty is very helpful! I highly recommend it. It takes about two weeks for them to arrive in Greece.

15 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

We look forward to helping you with your 4th one when the time comes. Enjoy the rides in Greece! 🛴

Rated 5 out of 5 stars

The very best support

The very best support. Fast and reliable and good communication!
Within a week I had a new part and it fixed my Kulirin!

1 April 2026
Unprompted review
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Reply from Kukirin Escooter

Reliable support is what we aim for, so it's great to know the communication met your expectations. Happy riding! 🛴

Rated 5 out of 5 stars

Great support team

Great support team. Thank you so much.
I tested it for one hour. Everything going great still testing it. I hope everything’s stays the same way. I will update in case anything happen. Thank you so much.

9 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the great feedback!

Rated 5 out of 5 stars

Responsive and helpful

Responsive and helpful! Pleased with the interaction, post buying services and about the products! Strongly recommend!

4 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the great feedback!

Rated 4 out of 5 stars

Thank you

Thank you, the product and service are great and helpful. Immediate customer care. Unfortunately the delivery took a while from depo to get to our address, but this the GLS service.

27 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the great feedback! We are glad to hear that you found our product and customer care team helpful and responsive.

Rated 5 out of 5 stars

Very well

It came quick , the scooter drives very well , I had a weird metallic noise when driving but I fixed that issue

5 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Excellent handling of reported problem

I received the scooter (Order #34402) and when I took it out of the box and rode it, I realized that the rear wheel did not spin freely. I found that the rotor brake was a little crooked and with each rotation it braked at the point where it was crooked. I reported the problem, including a relevant video, and without any delay they sent me a spare part which I am expected to receive in the next few days...! Congratulations for the excellent handling of the problem that existed.

6 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the update

Rated 5 out of 5 stars

High quallity

High quallity, 4 days shipping. Great!

5 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Broken throttle Service

Amazing Service i needed a new throttle and key cylinder and they sent it out straight after i had sent what was wrong with it and it will be with me soon

6 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the great feedback!

Rated 5 out of 5 stars

Really helpful people

Really helpful people. Thank you very much! I received the replacement parts today 😀

6 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

It was a pleasure helping you out, and we're here if you need anything else for your scooter. Enjoy the ride! 😀🛴

Rated 5 out of 5 stars

Impressive Scooter & Fantastic Post-Purchase Support!

I recently purchased a KuKirin scooter and the entire experience has been seamless. Here are a few highlights:
• Delivery: The shipping was surprisingly fast. It arrived well-packaged and much sooner than I anticipated.
• Build & Performance: The scooter feels incredibly sturdy and high-quality. It handles well on different terrains, and the battery life has been consistent with the advertised specs.
• Customer Service: This is where KuKirin really shines. Luna has been exceptionally helpful, proactive, and communicative throughout the process. It’s rare to find this level of personalized support these days!
I’m very satisfied with my purchase and would highly recommend KuKirin to anyone looking for a reliable, high-performance electric scooter.

5 May 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

I will be sure to share your kind words with Luna—she truly enjoys going the extra mile for our riders. Enjoy your new high-performance ride and see you next time! 🛴

Rated 5 out of 5 stars

easy purchase. excellent product. Kukirin G2

Ordering was super easy, and customer service was great—very responsive and helpful. They answered all my questions without any hassle. The product quality is amazing. It came well packaged, was easy to put together, and pretty much ready to use right out of the box. Shipping was smooth with no issues at all.

14 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the wonderful feedback! It is great to hear that our team was able to answer all your questions and that your order arrived smoothly.

Rated 5 out of 5 stars

The best purchase I’ve ever made for an…

The best purchase I’ve ever made for an e-scooter… 8,5/10 Delivery service (it arrived on my home just 1 day late), 10/10 order, 9/10 quality they must upgrade some thing on the scooter however still convenient and amazing I love it. Always helmet and careful(must buy a kukirin)

24 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you so much for the review! We are glad to hear that you love the scooter and found it to be your best e-scooter purchase yet, even with the one-day delivery delay.

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