Kukoon Reviews 

47,112
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers love the exceptionally quick delivery service and the fantastic product selection, noting that orders always arrive promptly and completely transform their living spaces. Buyers frequently mention that the rugs are beautifully designed, incredibly soft underfoot, and offer truly great value for money. Some reviewers were not happy with the overall durability, noting specific problems like fraying edges or unexpected thread pulls after just a brief period of use. A few other people also felt that certain items felt far too thin or significantly lower in quality than what was originally described on the website.

What people talk about most

Product

Users describe positive interactions with product, highlighting the lovely quality, great value, and wide... See more

Quality

Reviewers highlight positive aspects of quality, noting that the rugs are beautiful, well-priced, and offer... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the impressive speed... See more

Order

Consumers find the ordering experience to be highly positive, highlighting a smooth and efficient process.... See more

Service

Clients share positive opinions on service, highlighting outstanding experiences and helpful showroom advice.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

Transformed my room. Vibrant colour, soft under foot and excellent value for money. Mine is a large rug and for it to arrive folded in a box made me apprehensive, that maybe I had made a mistake bec... See more

Rated 5 out of 5 stars

This is my third purchase from this company. All three rugs arrived in perfect condition. Postage was really fast. Rugs look beautiful and are exactly as described. Really good quality. I will definit... See more

Company replied


Company details

  1. #21 of 30 best companies in Rug Shop
  2. #17 of 32 best companies in Carpet Retail Shop
  3. #117 of 210 best companies in Decoration and Interior Design Store
  4. #40 of 89 best companies in Flooring Shop
  5. #134 of 242 best companies in Homewares Shop

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(47,112)

1,296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong colour rug sent and it took days…

Wrong colour rug sent and it took days to sort it out. Needing photographs from me to prove it was the wrong colour plus details from the rug which meant it had to be opened fully , then repacked. Plus a. trip to the Post Office, and told until it was received back the correct rug would not be sent! I cancelled my order!

11 June 2026
Kukoon logo

Reply from Kukoon

Hi Jacqueline,

Thank you so much for taking the time to share this, and I'm really sorry to hear about the experience you had getting this resolved.

We do need to carry out checks like this so we can see exactly what happened and make sure it doesn't happen again, but we know that shouldn't come at the cost of a smooth experience for you. We'll be looking at how to make that process easier going forward.

We're truly sorry to have let you down here, and we'd love the chance to show you the Kukoon experience we're known for, if you ever feel like giving us another go. 🤍

Rated 5 out of 5 stars

So far so good

Easy ordering process, quick delivery. They have only just been put on the floor so can’t speak about longevity, I can say they look like they have been passed down through generations, which is incredible for recycled bottles. Very happy with how they look.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Ordered the Natural Handwoven Brown…

Ordered the Natural Handwoven Brown Jute Framed Rug - Oakley. Absolutely amazing, delivery was super quick. Had a slight issue with order but this was dealt with really quickly by Sarah in customer service. Would highly recommend 👌 great irish company

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations!

Exceeded expectations!

Arrived so quickly. The rug is truly luxurious and soft. The feeling on bare feet is gorgeous

Looks and feels high end !

4 August 2026
Unprompted review
Rated 5 out of 5 stars

RAGOLLE RUG 160X230

Delighted with my new rug❤️ super quality and colours. Ordered on Sunday and delivered on Wednesday!
Great service from the shop on Boucher Road the team are so helpful.
Great delivery service too
Thank you

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Delighted with my Kukoon rug purchase.

I’m not typically big on reviewing products/recording feedback. But very happy to share that I’m delighted with my Kukoon rug purchase. I will definitely buy from Kukoon again, and have no hesitation recommending them to other consumers.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Great communication throughout

Great communication throughout. Quick delivery, well packaged which prevented creases etc. Rug as described. Washed & dried easily after pet 'accident'.
Love the colours & non slip quality. Highly recommended.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with my rug

I am very happy with my rug. Colours were exactly as in photo and the quality seems good. I bought the underlay which seems to secure the rug to the floor very well. Delivery was within 3 days. This is not the first time buying from Kukoon rugs and I would not hesitate in purchasing again.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Their customer service is excellent

Their customer service is excellent. They were so helpful and obliging. Also the rugs are superb - we have four of them now in various sizes and all in different rooms and we are really pleased with them all. Tend to go for the washable vintage look!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Reversible Farm Play Rug

We purchased the reversible playmat (road and farm) for our son’s playroom. Not only does he love it but we were so impressed with the quality; durable and soft. Would recommend

1 June 2026
Unprompted review

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