Kukri Sports Reviews 

282
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the efficient service and ease of ordering, often highlighting prompt responses and helpful staff. People also frequently commend the quality of the sportswear, noting its durability and good fit. Some reviewers were pleasantly surprised by early deliveries or swift resolution of potential delays. However, some customers also noted significant dissatisfaction with delivery times, with many experiencing long delays or missed deadlines. A few other people felt that there were issues with incorrect or incomplete orders, and problems with product sizing or quality, such as logos washing off. Additionally, some reviewers reported difficulties with initiating returns or receiving refunds for problematic orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing, with some praising the excellent... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences such as... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting slow delivery... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent quality of... See more

Service

Customers had positive experiences with service, with many expressing satisfaction and appreciation for the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the Kukri jersey is awesome, I’m a hard core Waikato supporter here in NZ and have just ordered the 2025 NPC jersey to go with the other 4 in the Wardrobe🙄 On the odd occasion when I’m... See more

Rated 4 out of 5 stars

I recently ordered from Kukri and overall had a good experience. Their customer service team was helpful and quick to respond when I needed to update my email after losing access to my previous acco... See more

Rated 3 out of 5 stars

Delivery too slow. I have used this company for many years for Tops for Bowling Club. Many complaints re quality of material {particularly collars). I have built up a large stock because as new member... See more

Rated 3 out of 5 stars

I just received the shipment of shirts for my Lawn Bowling Club. The problem is that each shirt does not show who purchased it. It only shows the size. There was no list of purchasers in the box. This... See more


Company details

  1. Sportswear Shop
  2. Clothing supplier
  3. Bespoke Tailor

Written by the company

We are an international sportswear manufacturer supplying bespoke teamwear for over 100 sports. We have 8 offices around the world, from the Middle East to North America, with our global headquarters based in the UK.


Contact info

3.5

Average

TrustScore 3.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(282)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Rugby the beautiful game!

The quality of the Kukri jersey is awesome, I’m a hard core Waikato supporter here in NZ and have just ordered the 2025 NPC jersey to go with the other 4 in the Wardrobe🙄 On the odd occasion when I’m in Hamilton visiting the small shop/Warehouse the staff have always been friendly and helpful, Being a Chiefs Super rugby fan also, the jersey price is 40-50 dollars cheaper than any adidas/Classic/Dynasty jersey! That’s a fact as I’ve got several Jerseys made by these brands!! Only gripe I’d have is the jerseys need to be released earlier before the season starts, NPC started last Thursday 31st August, 2025 jersey release online was the following Monday ❤️💛🖤

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Better buy second hand

Absolutely shambles. Delivery address is my home and company decided to deliver my parcel to school, so my daughter can't even check if clothes fit her. No customer support. I can't believe any school is using this company.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Kukri is my go to choice for all rugby…

Kukri is my go to choice for all rugby clothing items for our club. Great quality and great price and they back their product. In the years I've been purchasing club kit I've only had one defect and it was corrected right away with a replacement. Deliveries are almost always early and when they aren't early they are ontime and the only issues that caused delay were my own fault.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Track bottom

Purchase DS school sport trousers. On examination the poor quality of the stitching is shocking. Ok n both the inside leg and bottom of track bottoms. Ridiculous price for the poor quality ultra thin materials used in the track bottoms.

25 March 2025
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for your review. We are sorry to hear that you are unhappy with a garment. We kindly ask that you please contact the Customer Services Team at contact@kukrisports.com and we will be more than happy to look into things for you. Kindest regards, Kukri Sports.

Rated 1 out of 5 stars

What a devious enterprise

Extremely expensive with almost no customer support. Whilst I was shopping on their website for my school team uniform, the page rendered unresponsive and remained frozen. The sign up process is horrendous. Moreover, the devious enterprise robbed me of 2% extra fee of cross-border purchases, whilst the uniform is clearly produced in Hong Kong.

10 February 2025
Unprompted review
Rated 1 out of 5 stars

S-sized kit same size as M-sized kit due to "manufacturing tolerances"

Bought a S-sized Loughborough University kit for BUCS, received shirt which hip width was much larger than chest width and length of the shirt was as long as a M-sized kit! (I have photo proof). Attempted to return shirt saying this has to be a mistake but was informed of "manufacturing tolerances". They even refused to do a simple thing such as to just cut the shirt to be shorter! I am sorry, but if your S-sized kit and M-sized kit is the same size due to tolerances, you really just have poor manufacturing quality and standards. Now I have to spend extra money getting it cut to a normal size! The high price is a scam!

3 December 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for your review. We can confirm that your garment measures correctly against our manufacturing sizing guides. There is a slight difference between the sizes small and medium, however, there does have to be a degree of tolerance or ease with every garment. Please be assured that the size you have received is correct and doesn’t measure any larger than it should. We want you to be 100% happy with your order. If you have any additional questions and would like to discuss this further, please contact the Customer Services Team at contact@kukrisports.com and we will be happy to help. Kindest regards, Kukri Sports.

Rated 1 out of 5 stars

The worst ever ,they never answer calls…

The worst ever ,they never answer calls ,only online shop no physical shop ,you buy uniforms depends on unsure charge size ..they don’t reply emails ,no enough stock most of the times

22 January 2025
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for your review. We are sorry to hear that you are experiencing an issue when trying to contact us. We kindly ask that you please contact the Customer Services Team at contact@kukrisports.com and we will be more than happy to help you. Kindest regards, Kukri Sports.

Rated 2 out of 5 stars

Poor customer service

- not responding to emails
- the only way to exchange an item is to return the old one to the location near JLT and ordering a new one online
- 18 Dhs delivery charges that make deliveries and exchanges expensive as compared to items purchased

22 January 2025
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for your review. We would be most grateful if you please contact the Customer Services Team at contact@kukrisports.com and include your order reference number, and we will be more than happy to help you with your enquiry. Kindest regards, Kukri Sports.

Rated 1 out of 5 stars

Order not sent

Order was meant to arrive on the 25.12. Still pending despatch and have nog heard back.

2 January 2025
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for your review. Please accept our apologies for any hold up. Our factory was closed for the Christmas holidays, therefore, the delivery of your customised order was slightly delayed. Looking at your order history, we can see that your order was delivered at the beginning of the new year. Should you have any questions, we kindly ask that you please contact the Customer Services Team at contact@kukrisports.com and we will be more than happy to help. Kindest regards, Kukri Sports.

Rated 1 out of 5 stars

I have been refunded incorrectly after…

I have been refunded incorrectly after returning the items. I have contacted by email. Please refund me correctly for the items you have received back.

Reply - I am aware you don’t refund delivery however you are claiming you charge more for delivery than what it said when I checked out

19 December 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Hi Holly, Thank you for your Trustpilot review. We can see that you have had email correspondence with our Customer Services Team earlier today. Your initial online order included a payment for delivery, however, once items have been returned, please note that we do not refund the delivery charge (your items were also returned to us using our free returns service). If you would like any further information, please reply to our most recent email and we will be happy to discuss this with you. Kindest regards, Kukri Sports.

Rated 2 out of 5 stars

Poor value

Sizes are huge. Everything is over-priced. Stock levels aren't managed well. Shipping is exorbitant and long. I hope our school moves suppliers.

5 December 2024
Unprompted review
Rated 2 out of 5 stars

No stock & cannot speak to anyone

I would like to buy a Loughborough Lightening track top in an X extra small size but they are sold out. I understand it is Christmas but to then be told that they will not be in stock for a very long time isn't great. The sizes are unisex so a XXS is preferable for a young teenager. I phoned but was waiting for 30 minutes so gave up. Is there anyone at the end of the phone? I have sent several emails and although I have had replies and an order cancelled (thankyou Darran) responses overall are short and not helpful. I am very shocked and disappointed there are no more XXS sizes in stock when Loughborough Lightening Netball Academy season has not long started and will continue until May! Please sort it out Kukri and Loughborough and make sure you have enough stock!

29 November 2024
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for leaving a review. We are sorry to hear that you couldn't get through and that you were on hold for quite some time. Please be assured that this is not typical, as our Customer Services Team are available to answer calls between 09:00am – 17:00pm from Monday to Friday. Regarding the availability of our products, we kindly ask that you email us at contact@kukrisports.com with your request, and we will gladly check the item availability and order lead times for you.

Rated 5 out of 5 stars

Portland Bowling Club Kilmarnock The Tops

Portland Bowling Club Kilmarnock has been sourcing our tops from Kukri for over 5 years and we have always been pleased with the quality, price and service.
Many members from other clubs have commented on how good the style and quality is.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Kukri never gave me what I’d paid for

Kukri took my money and never fulfilled my order despite numerous attempts to contact them. Scammers. Avoid.

28 September 2023
Unprompted review
Kukri Sports logo

Reply from Kukri Sports

Thank you for leaving a review. We are very sorry to hear that you feel this way and would really appreciate the opportunity to discuss this, as we want you to be 100% happy. If you could please email the Customer Services Team at contact@kukrisports.com at your earliest convenience to confirm your order reference number, we will be more than happy to look into things for you.

Rated 5 out of 5 stars

QUALITY

Easy shopping, fast delivery and quality that lasts much better than more recognised brands.

1 January 2024
Unprompted review

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