Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... See more
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See what reviewers are saying
I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... See more
Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... See more
Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.
Company details
Written by the company
Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.
Contact info
Plot 41 Nyonyintono Road, Naguru, 00256, Kampala, Uganda
- +256754559895
- karibu@kweli.shop
- kweli.shop
4.4
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Exceptional support
Exceptional support.
My delivery was delivered much in time. The agent was very helpful in ensuring I was well setup and running well.
Feedback channels were open and fully supported me get my delivery. Thank you so much!!
10 February 2024
I ordered 2 items which were delivered…
I ordered 2 items which were delivered and installed in time. The team were helpful and professional, the payment process seamless, making the whole experience stress and hassle free.
9 February 2024
They had good customer care
They had good customer care. They delivered fast. They attended to my queries very fast.
2 February 2024
Prompt free delivery and genuinely…
Prompt free delivery and genuinely working product. Thank you
7 February 2024
You’re trust worthy and deliver as said…
You’re trust worthy and deliver as said or agreed upon.
29 January 2024
Happy
After I logged a complaint, I was contacted by a rep. who was very helpful in ensuring I got the best custoemer experience.
Kudos to the Kweli team
6 February 2024
Unprompted review
Reply from Kweli.shop
Thank you for the feedback, sir. Enjoy your purchase
The product u sent was different from…
The product u sent was different from what I had ordered, the model numbers where different meaning different product
24 January 2024
Reply from Kweli.shop
Thank you, sir
Extremely helpful people
Extremely helpful people. I generally loved dealing with the kweli team.
9 January 2024
Reply from Kweli.shop
Thanks, Patience. You are kind too and we appreciate your courteousness
The patience and considerations of the…
The patience and considerations of the company worked for me.
#Making sure that i received my order was a plus for me.
#The originality of the product ordered is the best thing that can happen to some one,just like i received my kenwood product.
23 December 2023
Timely and polite customer service.
20 December 2023
very kind people
30 November 2023
Delivery time did not match the…
Delivery time did not match the commitment time.
Partnering engineer to fo the installation did not honor commitments
29 November 2023
Great Service
I like that they keep you updated on the progress on delivery. i made a last minute request and they still got through for me. Thank you Kweli shop. i do appreciate the personalized service
28 November 2023
Got exactly what I had ordered and the…
Got exactly what I had ordered and the customer service throughout the entire experience was really good. Thank You
18 November 2023
All products' purchase online are…
All products' purchase online are always delivered as its and as scheduled
9 November 2023
the coordination was so smooth
the coordination was so smooth . am glad for the good service
27 October 2023
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