Kylie Cosmetics Reviews 4,683

Ive purchased now two orders on separate occasions from Kylie cosmetics that have never arrived. Customer service blows me off saying they won’t refund or replace when asked to help me track the order.
They also won’t respond to my email in response to this.
This is not what I would expect from such a well known brand.
Honestly so disappointed, I feel like I’ve been stollen from. 😞

I wish I could give Kylie cosmetics zero star, they don’t deserve even one star.
I received damaged liquid lipsticks (literally liquid is dry, solid instead of liquid). I sent them pictures over and over about the lipstick they refused to give me money back. I asked them for return label so that they can check in person what they sent me but they refused to send me return label.
Worse customer service I have ever experienced in my life. I understand no return policy but that does not mean they can send damaged products to customer. I wish I could attach the picture of what they sent me.

I recently purchased the entire Grinch collection from Kylie and I was very disappointed with the quality of the make up and the plastic cases for the blushes. The pallet colors are beautiful but have no pigment it’s like eye shadows from the dollar tree. Very disappointed with the quality, I would think her quality would be top notch but no. Never again would I buy Kylie cosmetic!

Rubbish - Never Received Order.

Ordered make-up for my daughter for xmas pressie in November. Chased it up, tracker number was incorrect. Gave new number, says product shipped to Uk. Had nothing since, parcel has not arrived. E-mailed customer services to be told it had arrived in the UK hub? and I have to take it up with them. Take it up with who?I have no idea where parcels are sent to from the USA to the UK. Obviously could be anywhere really- what a joke. Total waste of my time and money. So glad I wasn't able to get my original choice of the full complete grinch collection as that was what my daughter really wanted, as if I had bought that I would have lost out on 200-300 pounds at least. Will never buy from them again. Thought the Company would have been more professional considering the claims that they are a global successful business etc. Very disappointed, as was my daughter when she never received the second choice of make up items that we ordered.

Horrible experience. I ordered some lipsticks last year in September. They never arrived and I had to email 2-3 times until I received the message that they’ll refund me. They haven’t even come back to me theirselves, I had to take initiative to get my money back. Will never order there again!

I bought GrinchXKykie set from Mexico, it never arrived, I wasn’t able to track my package because they told me that the company isn’t going to be responsible when the package cross the border. I think their products are expensive enough so they can afford a 1st class delivery company. It sucks.

This has been my worse online experience so far. I placed an online order for kyliecosmetics and tarte at the same time on October 31st. I received my full order from tarte after 4 days. However, I received my order from kyliecosmetics in January (it was supposed to be a Christmas gift for my friend). Not only that, but half of the order was missing and the quality of the products I received wasn't as expected! Now, I have been waiting for my refund for an almost 1 month!

Everything fine. Got my products in time and as described. Really love the quality and the always responding costumer service;)

Wish i had looked on this website before ordering. Uk customer, they take your money, UPS return to sender when the tracker says it never even left Germany. Kylie jenner customer service doesnt exist. Its just a con, no wonder shes a billionaire, according to reviews half her customers never get product. Do not use. Because the item is a gift, i rebought from a reputable UK retailer (selfridges) they at least have accountability for their customers. KYLIE YOU OWE ME £40.

DO NOT ORDER!!! No way to communicate with this company besides an email that they do not respond to. They also do not have a phone number or address on their website. I ordered 14 items and only received 6 of them in addition, the items received smell bad. The masks seem to be okay but everything else is of poor quality. Terrible company. Don't give your money away!! You have been warned.

Took so long for shipping. Not worth the waiting

This brand is all about the name. The products are poor in quality. I got a lip kit with a broken pencil tip and no way to sharpen it. The color of the lipstick didn't match what was shown in the image. Shipping is free unless you try to use the discount code they give you for joining. When you use it, you then have to pay for shipping, which basically only gives you $2 off your purchase. I canceled my order because of that. Kylie Jenner is dishonest.

I’ve ordered from Kylie Cosmetics quite a few times and love my ever growing collection of colours. I live in the UK and it takes about a week from ordering for usps to send it over to the UK which by then the customs holds it for around a week too the only issues I’ve ever had haven’t ever been with Kylie Cosmetics but the Royal Mail doesn’t tell me sometimes where my parcel is but Kylie Cosmetics truly are great for getting my things sent out unharmed and most of the time came before I expected it to I highly recommend them for lip kits and I’ve recommended quite a lot of people to try them out.

Order at November 30.... order has not arrived. Each time I get an answer -check at your local postal office. I checked -the order didn’t land at my country. Basically a scam they steal your money. They don’t refund even if you didn’t get the package which is illegal.

Ordered 17th November, nothing arrived as yet
Customer service awful
Do not order from these people, they don’t care and are not interested in dealing with issues
They have a total disregard for people and just want your money

I ordered the Kendall palette the day it lunched, 6 months later, I still haven’t receive the product. I am very disappointed because I have talked with the customer support and they didn’t solve my problem, they just said that my order is not longer available for a refund and then when I clearly that I don’t want a refund I want the product that I ordered to be sent to me as agreed, they just ignored me and didn’t reply to me anymore, I spoke to 2 different people and both did the same. This is very sad, And I lost 50 euros. I do not recommend you to buy here if you don’t want to waste your time and loose Your money.

The lipsticks are a nice color, the only problem is that every lip kit that I received the entire pencil liner falls out of the wooden pencil.

After four weeks I have still not received my products.... I am still waiting

I think that its too expensive for the product. I took the 4 pieces mini set to try and they are so tiny. The product it’s ok, it’s not the best quality but not the worst. In conclusion, you can find products with more quality and a lowest price but it’s ok to start with skincare.

I received my order on time, and I'm happy with everything.