Kylie Cosmetics Reviews 

Ordered November 27 still shows as “unfulfilled”. Contacted customer service and all they replied with was “we have so very many orders to fill”. Whatever…. Won’t order again. And this was supposed to be a Christmas gift

Appalling service. Ordered 2 weeks ago, took 9 days to dispatch?! If you don’t have stock, don’t have it available on your website, simple. And i understand it’s a busy time of the year, but how does it take over a week to put a couple of lipsticks in a box? Hire more staff for Christmas like everyone else.
Now ups has had the parcel for 5 whole days, just to keep saying it’s out for delivery and then cancel it.
Go spend your money on fenty beauty or loreal because this brand is a joke.

Placed my order on 12/1 and it is still in "unfulfilled" status 16 days later!! I'm in an absolute panic as this is a Christmas gift! This is UNACCEPTABLE! I ordered with plenty of time to spare and now we're getting down to the wire.. Kris would be throwing a fit if this were happening to her! Someone get the Momager!

Kylie Jenner, do better about your shipping! No reason my orders still sitting in the same status of order placed after two weeks! Wrote them an email and they said orders would go out in two days. That was over a week ago!

Placed an order 13 days ago, when I go on their website to check the status of my order. It says unfulfilled when I contact them and ask them what that means and when did I receive my product I get an automatic response telling me that somebody will be in touch with me within 24 hours that never happens. There is no way to get a hold of them. I would love to cancel my order, but nobody responds back. Do not go on this website.

I placed an order 8 days ago and items have still not been shipped it just says order confirmed. I’ve sent several emails to the customer service email however have had no response. I regularly use the products however have never bought from the website directly and suffice it to say I will not be doing again. I didn’t think to check the trust pilot reviews as I normally would. Thoroughly annoyed as these are Christmas presents. DO NOT ORDER FROM THIS WEBSITE!!

At the moment I am waiting on 2 orders and am not able to get any response to emails or the contact me action on their website.
I have never had any issues previously but this service standard is unacceptable.

I ordered perfume and lipstick a week ago. Not answered email I have sent. No conformation but moneys been taken

Ordered a lipstick over a week ago but hasn’t been shipped and all my emails are being ignored!!

Unable to sharpen eyeliner pencil despite being assured that it was sharpenable. At £14-odd too. Managed 2 weeks of use and now not fit for purpose. Have sent complaint but not heard anything back

WARNING: There's a reason why the super low star ratings Kylie has: This company is a complete and absolute freaking joke. They love to ignore consumer rights, I also had an issue with an order, in which I never received the goods. The go around the bushes and never offer a solution.

This company is a complete joke. They love to ignore consumer rights, FYI, so that's a good start. I had an issue with an order, in which I never received the goods. This "company" decided to fob me off repeatedly with "contact UPS, once it leaves our warehouse it no longer is our problem". Uh, that's not how that works. I have received the same uncaring, flippant response from them all week. They are putting the onus on me to contact the courier, which I have been doing when it's not even my responsibility. It's entirely inappropriate and a disgraceful way to do business. Please avoid, save yourselves the agro. They don't care, they'll take your money, but any consumer care afterwards is nonexistent.

Honestly, amazing products I went for the skin tint and lip duo, when the skin tint arrived it wasn’t my shade :( but when I messaged Kylie cosmetics they responded straight away and sent me a more suited shade which is so kind of them, not many company’s would do this, also the perfume is to die for ❤️❤️

Awful customer service !
Conflicting resolutions from each advisor, great at apologising but didn’t seem to get any thing done.

Lip liner was lovely but kept needing to be sharpened, doesn't last long.

I had TWO instances where I placed an order, they took my money, and then never sent anything! I can understand once but twice?! Other than that the products are pretty good some things I really like and will keep buying.

So I sent a query about a missing product from my order on the 07/07 I was told someone would be in touch within 48 hours and nothing. Terrible customer service ! I ordered a bulk of lip kits and one of the kits did not have the pencil in I was told to send pictures of packaging however couldn't as box was already dispensed of. I do not feel I want to purchase with these guys anymore purely down to their horrible customer service !

WORST CUSTOMER service anywhere. These people DO NOT know how to read. Their quality control IS TERRIBLE TOO—DAMAGED PRODUCTS! No matter how I explain the situation to them, they respond to something else! DO NOT BUY FROM WEBSITE. DO NOT WASTE YOUR TIME.

Ordered and never received my items, have emailed customer service repeatedly who tell me to get in touch with ups and nothing to do with them. £100 down the drain.

Awful customer service.

Package delivered to a house that is not mine. I contacted customer services and provided evidence that proof of delivery photo was not my address and they state I have to wait ‘7 days’ as sometimes the courier marks as delivered?!

And they have to wait ‘7 days’ before they can make a claim with the courier - how is that my problem when I don’t have the products I’ve paid for??

They literally delivered it to a house that is not my house nor any house nearby!!!

Even sent the google maps link of my house, to show proof of delivery photo is not the outside of my house

I’ve asked for a replacement or refund but they state I have to wait 7 days?! Beyond a joke.

I don’t understand why they won’t send replacement/refund when there is clear evidence the package is not at my house.

Take your business elsewhere.