I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
Company replied
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Review summary
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We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
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The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
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Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These little things work hard
These little things work hard, but tough orders they just can’t eliminate.
14 April 2026
Unprompted review
Reply from labcharge.com
Hi there,
Thank you for your feedback—we really appreciate it!
You’re right, while the units work continuously to improve air quality, very strong or heavy odors can sometimes take longer or may require additional coverage depending on the space.
If you’d like, we can share some tips on placement and usage to help maximize performance.
Great communication
Fast delivered, well packaged, great communication. Product works pretty well.
13 April 2026
Unprompted review
Reply from labcharge.com
Hi Jody,
Thank you so much for your feedback!
We’re glad to hear your order arrived quickly, was well packaged, and that you had a great experience with our communication.
It’s also great to know the product is working well for you—we truly appreciate your support.
Very bad
From the moment I ordered from you I realized you had the wrong address so I emailed and called you immediately and for 3days in a row and you did nothing! You didn’t even return my calls! Buy the time you had already sent them you said it was too late to do anything! I find your customer service horrendous and unacceptable! Believe me I will let everyone know of your indecent marketing practices
Sincerely
Barbara Bidrowski
13 April 2026
Unprompted review
Reply from labcharge.com
Hi Barbara,
We’re truly sorry to hear about your experience, and we completely understand your frustration regarding the incorrect address and the difficulty in reaching us.
This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience caused. We also understand how upsetting it must have been to feel unheard during that time.
If your order has already been shipped, we’ll still do everything we can to support you and explore possible solutions. Please reach out to us again with your order details so we can review your case immediately and assist you properly.
We value your feedback and are taking your concerns seriously. Thank you for bringing this to our attention.
Reply from labcharge.com
Hi Dominick,
That’s wonderful to hear—thank you so much for your feedback. We’re really glad everything is working well for you.
If you ever have any questions or need assistance, we’re always here to help!
These things really work
These things really work! The house smells so much fresher and cleaner. They are so easy to use and easy to wipe down with a soft cloth. That's it! That's all you have to do to have cleaner air. I love them!
13 April 2026
Unprompted review
Reply from labcharge.com
Hi Donna,
That’s amazing to hear—thank you so much for sharing your experience!
We’re thrilled that your home feels fresher and cleaner, and that you’re enjoying how easy they are to use and maintain. It really means a lot to us that you love them.
Easy to order
Easy to order. Received order in a fast time. Product is working great!!
12 April 2026
Unprompted review
Reply from labcharge.com
Hi Maria,
That’s wonderful to hear—thank you so much for your kind words! We’re so glad the ordering process was smooth, delivery was quick, and that the product is working great for you.
We truly appreciate your support!
I have no idea how well these work
I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do.
Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no better than a air purifier they will go back. Was hoping to aleve allergy issues but those issues still exist after 2 weeks.
What I can say is all the dust in my living room is not collecting anywhere near what it was and that was with a expensive air purifier. As a additional note I have not had to dust my living room in a week which prior was not possible ever.
11 April 2026
Unprompted review
Reply from labcharge.com
Hi Ben,
Thank you for sharing your honest feedback.
We understand your expectations, especially when it comes to improving allergy symptoms. As noted, the units may take 4–6 weeks for more noticeable results, and performance can vary depending on room size, placement, and environmental factors.
We recommend continuing use for a bit longer while ensuring optimal placement. If you don’t notice sufficient improvement, please feel free to reach out—we’ll be happy to assist you further.
My experience with the company was…great
My experience with the company was great. I got my product very quickly. But on the other hand, I’m not too impressed with the product itself. I haven’t noticed any difference probably won’t buy it again.
3 April 2026
Unprompted review
Reply from labcharge.com
Hi MJ,
Thank you so much for your honest feedback—we truly appreciate you sharing your experience. We’re really glad to hear that your order arrived quickly and that you had a great experience with our service.
We’re sorry to hear that the product hasn’t met your expectations. Results can sometimes vary depending on room size, placement, and usage, so we’d be happy to help you get the best possible performance from your unit.
Please feel free to send us a message—we’d love to assist you further or explore options with you. Your satisfaction is very important to us!
I can’t live without them.
I’ve gotten my Labcharge air purifiers about 2 weeks ago and they have made my apartment smell so much better. I have a dog and sometimes I can smell him but since my Labcharges air purifiers arrived, people can barely tell that I have a dog except for his toys and food. I have also noticed less dust, dog fur, and mold (in my bathroom) throughout my apartment. My building is infested with roaches but they have been avoiding my apartment since I got my Labcharge air purifiers. My dog’s allergies and asthma have actually almost stopped as we as my own. I have been telling my neighbors and friends about them.
12 April 2026
Unprompted review
Reply from labcharge.com
Hi Marc,
Wow—thank you so much for sharing such a detailed experience! We’re absolutely thrilled to hear how much of a difference your air purifiers have made in your home.
It’s amazing that you’ve noticed fresher air, less dust and pet odors, and even improvements in your and your dog’s comfort—that truly means a lot to us. We’re also so grateful that you’ve been recommending them to your neighbors and friends—your support is greatly appreciated.
If you ever have any questions or need assistance, we’re always here for you. Thanks again for being part of the Labcharge family.
The unit will fry easily it didn't last…
The unit will fry easily it didn't last a week after plug.Scam company the 30 days guarantee is not true. I have call, text and email no one answer.
31 March 2026
Unprompted review
Reply from labcharge.com
Hi Evelyn,
We’re very sorry to hear about your experience, and we completely understand how upsetting this must be—especially with the unit stopping working so quickly after setup.
This is not the standard we aim for, and we sincerely apologize for the inconvenience and frustration you’ve faced, including the difficulty reaching support. We also take concerns about warranty very seriously and want to make sure this is properly reviewed.
Please don’t worry—we want to help resolve this for you. Kindly send us your order details again so we can urgently look into what happened and assist you with a proper solution under your warranty.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make this right.
I’ve been coughing for days complaining…
I’ve been coughing for days complaining of chest pain and now found out the devices actually causes it and my dog has been choking ever since I turned these things on in my house. I wrote to the company by email twice and noone responded. I definitely want a refund but I finally went on their website and found instructions. I have to pay to ship these bad products back and not them.
Order #359251 under another email
29 March 2026
Unprompted review
Reply from labcharge.com
Hi there,
We’re very sorry to hear about what you and your dog have been experiencing, and we truly understand how concerning and upsetting this must feel.
Your safety and well-being are extremely important to us. If you’re having health symptoms, we strongly recommend turning the units off immediately and seeking advice from a healthcare professional or veterinarian as appropriate.
Regarding your return and refund, we understand your frustration about having to cover return shipping. We would like to review your case right away and see what options we can offer based on your order and situation, including possible assistance with the return process.
Please send us your order details so we can escalate this urgently to our support team. We also want to check why your previous emails were not responded to, as that is not the experience we want for our customers.
Thank you for bringing this to our attention—we’re here to help get this resolved as quickly as possible.
The machine works very well
The machine works very well. I put on in my bedroom and living room. The house smells great. Thanks.
11 April 2026
Unprompted review
Reply from labcharge.com
Hi Daniel,
That’s wonderful to hear—thank you so much for sharing! 😊 We’re glad the units are working well in both your bedroom and living room, and that your home is smelling fresh.
We truly appreciate your support!
Right now
Right now, I can't get in contact with anyone. One of my units have stopped working. Please respond.
11 April 2026
Unprompted review
Reply from labcharge.com
Hi Rhonda,
We’re really sorry to hear that one of your units has stopped working, and we completely understand how frustrating this must be.
Please don’t worry—we’re here to help. To get this sorted as quickly as possible, could you kindly share a few details (such as the order number and which unit is affected)? If possible, a short video of the issue would also help us properly assess what’s happening.
Once we have this, we’ll prioritize your case and work on a resolution right away. Thank you for your patience, and we look forward to assisting you.
I very rarely write negative reviews
I very rarely write negative reviews, but this company is above and beyond a very dishonest and shady company. The product doesn't work. The air cleaner is small and ineffective and each device gives off ozone, which is very unhealthy and not disclosed at the time of sale. I returned all the items to the company almost a month ago, and they are refusing to give me my refund and outright lying to PayPal to keep the returned merchandise and my money. I have never had such a negative experience with any company before. I highly recommend staying away and not buying from this dishonest and deceitful company.
In response to the reply from the company below, I contacted customer service before I opened the dispute with PayPal and followed the instructions given by customer service to return all the items. I contacted them again and they said they would issue a refund and never did. I contacted customer service yet again after I opened the dispute and never heard back. I still have not received my refund. The company received all of the returned items on March 12, 2026. I provided all the details to Labcharge customer service and to PayPal. I would ask that my rightful refund be issued. I will file a complaint with the BBB as the next step. I have never, ever had such a difficult time receiving a refund from any company after I returned all the items to the company. The company has all the merchandise back and wants to keep my money as well. Truly a dishonest and deceitful company all the way around.
8 April 2026
Unprompted review
Reply from labcharge.com
Hi Niveen,
We’re very sorry to hear about your experience and the frustration you’re feeling regarding your return and refund. We take these concerns seriously, especially when it comes to product performance, safety concerns, and payment disputes.
We would like the opportunity to properly review your case in full, including your return tracking details and the status of the refund with PayPal, so we can ensure everything has been handled correctly and fairly.
Please reach out to us directly with your order information so our support team can escalate this immediately and investigate what has happened.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this.
So far I can see and smell a difference…
So far I can see and smell a difference in my bedroom. Now I’m trying one in the living room
1 April 2026
Unprompted review
Reply from labcharge.com
Hi Gale,
That’s great to hear—thanks so much for sharing! We’re glad you’re already noticing a difference in your bedroom, and we hope you’ll see the same great results in your living room too.
Keep us posted—we’d love to hear how it goes.
Great service little machine
I like the size. I'm a very light sleeper. Although they are not loud I can still here them. I have a very small house 750 sq ft. I wish I'd have got 1 for all 5 rooms. I don't feel it removes odor as well as my large air purifier with just 2. I'm just wondering how long it will run non stop. I do really like the size and no filters
It's just different and will take time to adjust.
1 April 2026
Unprompted review
Reply from labcharge.com
Hi there,
Thank you for your feedback.
We’re glad you appreciate the size and filter-free design. We understand that sound sensitivity and odor performance may vary, especially compared to larger units. For best results, placement and using one unit per room can help.
Please note that the units are designed to run continuously.
UNBELIEVABLE
I was initially skeptical about the effectiveness of this product but, 2 weeks in, we've noticed an improvement in the air quality of our home.
9 April 2026
Unprompted review
Reply from labcharge.com
Hi Craig,
That’s wonderful to hear—thank you so much for giving it a try and sharing your experience! We completely understand the initial skepticism, so it’s great to know you’re already noticing an improvement in your home’s air quality after just a couple of weeks.
If you ever have any questions or need tips to get even better results, feel free to reach out—we’re always here to help!
Recently received it and have turned on…
Recently received it and have turned on most of what I had ordered. I believe they are working, as they're humming along.
However, I didn't understand where the 3rd ring (filter) that you're supposed to wipe every couple of weeks is located, as it mentions it on the directions, but doesn't show where on the diagram.
7 April 2026
Unprompted review
Reply from labcharge.com
Hi there,
Thank you for sharing your experience—we really appreciate it! 😊 We’re glad to hear your units are up and running.
Just to clarify, our Ionic Air Purifier does not use traditional filters. The “3rd ring” mentioned in the instructions refers to the collector plate area, which is the part that gathers dust and particles over time. This is the ring at the top of the unit.
Make sure everything is completely dry before turning it back on
We understand how the diagram can be a bit unclear, so thank you for pointing that out! If you’d like, we can also guide you further or share a visual reference—just let us know. We’re here to help!
I received my Labcharge and turned it on and it don't work
I received my Labcharge and turned it on. The battery ran out and I tried to charge it. The charge plug would not stay in the charging port and the charging port moves around in the unit. The unit no longer works. I highly suggest not buying anything from this company as emails and phone calls are ignored. Horrible company service and you are wasting your money.
18 March 2026
Unprompted review
Reply from labcharge.com
Hi there,
We’re very sorry to hear about the issue you’re experiencing with your unit, and we understand how frustrating this must be—especially since it stopped working shortly after use.
This is not the experience we want for our customers, and we sincerely apologize for the inconvenience and the difficulty you’ve had reaching support.
We’d like to help get this resolved as quickly as possible. Please send us your order details so we can immediately review your case and check what happened with the charging port. Based on what you’ve described, we’ll escalate this for a replacement or appropriate solution under your warranty.
Thank you for bringing this to our attention—we’re here to help and want to make this right for you.
I just want the ones making loud noise…
I just want the ones making loud noise to be replaced. I was offered a refund of a lot less than what I paid and I have to spend more money to get more
$
4 April 2026
Unprompted review
Reply from labcharge.com
Hi Laurie,
Thank you for your message, and we’re really sorry for the frustration this has caused.
We understand your concern about the noisy units and also your disappointment with the refund offer. That’s not the experience we want for you. We also hear you regarding having to spend more just to get replacements.
To help you properly, we’d like to focus on resolving the specific units that are making the loud noise. Please send us the order details and which units are affected, and we’ll review this again so we can find a fair solution for replacement under your case.
We truly appreciate your patience, and we’re here to help get this sorted for you as quickly as possible.
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