I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
Company replied
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Review summary
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We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
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The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
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Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sent the wrong cords
They sent the wrong cords, then I had to send them a video of the problem. I ordered four units, and got four of the wrong cords, like they haven’t sent the wrong ones out on every machine! I’m not recommending anyone but from this company! Not sure of the exact date, but sometime in March, or February.
20 March 2026
Unprompted review
Reply from labcharge.com
Hi Peggy,
We’re very sorry to hear about your experience, and we truly understand how frustrating it must be to receive the wrong cords for all four units, especially after already taking the time to send a video.
This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. We also regret the delay and frustration in getting this properly resolved.
Please rest assured, we take this seriously and would like to make it right for you. Kindly share your order details with us again so we can immediately review what happened and arrange the correct replacement for you as soon as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Dog odor
Seems to be working well with most odors. My dog has serious allergies that make him smell bad which makes my house smell. Has helped with most of the odors. Gave one to my son and he says it's helping so he takes it room to room cause we can't afford any more.
6 April 2026
Unprompted review
Reply from labcharge.com
Hi Barbara,
Thank you so much for sharing your experience—we really appreciate it! We’re glad to hear it’s helping with most of the odors and making your home more comfortable, especially with your dog’s situation.
It’s also wonderful that your son is seeing benefits too, even while moving it from room to room—that’s a great way to make the most of it.
If you ever need any tips on placement or usage to get the best results, feel free to reach out—we’re always here to help.
Terrible product and Customer Service
Late shipping, not the advertised 7 to 12 days, broke within 30 days, had to ask 8 times for a replacement, never received 3rd item, was then told a video was needed and then told never mind the video to then be told oh yea we do need a video after all, submitted the video, started over due to people not reading notes, then to get told I need to pay shipping.
5 April 2026
Unprompted review
Reply from labcharge.com
Hi Andrew,
We’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating the delays, miscommunication, and replacement process must have been for you.
We’d really appreciate the opportunity to make things right. Please reach out to us directly at support@labcharge.com with your order details so our team can review your case thoroughly and assist you with a proper resolution as quickly as possible.
Thank you for bringing this to our attention—we’re here to help.
Reply from labcharge.com
Hi Jennifer,
Thank you for your review! We’re glad to hear you’re enjoying the air purifiers and finding them quiet. We truly appreciate your support!
This company is a scam
This company is a scam. They sell you the units and when you have a problem they don't help at all. I would not recommend doing business with this company.. I'm very disappointed in their coutomer service.
28 March 2026
Unprompted review
Reply from labcharge.com
Hi Jim,
We’re sorry to hear about your experience and understand your frustration.
This is not the level of service we aim to provide. We would like the opportunity to review your case and assist you properly. Please contact us at hello@labcharge.com with your order details, and our team will look into this and help resolve the issue as quickly as possible.
Thank you for your feedback.
I like the shape and size
I like the shape and size. I got the colored ones. They are really quiet. I have only had them for a week but I can notice the difference already. Would highly recommend them.
1 April 2026
Unprompted review
Reply from labcharge.com
Hi Linda,
Thank you for your review! We’re glad to hear you like the design and size, and that you’re enjoying how quiet they are. It’s great that you’re already noticing a difference after just a week. We truly appreciate your recommendation!
2 working purifiers, 1 stopped working
I purchased 3 purifiers and all went well with them for a few weeks and then 1 simply stopped working after making a horrible sound with the top light turning red after being green for the full two weeks. I called Labcharge at least 5 times and left messages with no return call from the company. I even took the broken charger with me to Houston when I went there for business last week hoping I would hear from the company but no one ever returned my call. I called again yesterday, left my info and still no return call. Called again today...no call back. The service is very poor BUT the 2 remaining chargers are working well. I want the 3rd one replaced at no cost per the policy! Hoping to hear something soon!!!
16 March 2026
Unprompted review
Reply from labcharge.com
Hi Laureen,
We’re very sorry to hear about your experience and the difficulty you’ve had reaching our team. We understand how frustrating this must be.
We would like to help resolve this for you. Please contact us at hello@labcharge.com with your order details and a brief description of the issue, and we will review your case and assist you with the replacement process in line with our policy.
Thank you for bringing this to our attention, and we appreciate your patience while we work to assist you.
Unable to plug them in!
Unable to plug them in!!
Four Labcharges and each came with the wrong cable!!
31 March 2026
Unprompted review
Reply from labcharge.com
Hi Susan,
One end is the standard USB 2.0 (the bigger end) that plugs into the wall adapter. The other end is a micro USB (the smaller one) that plugs right into the center port on the device. You’ll see it located between the two regular USB 2.0 ports on the middle ring.
Those two outer USB ports are mainly for charging older phone models—like an iPhone 7 or earlier, or Galaxy S2 and similar.
Give it a try and let me know how it works for you. Happy to help if you run into anything!
Easy to put together
Easy to put together. Very quiet. So far so good.
31 March 2026
Unprompted review
Reply from labcharge.com
Hi Ruth,
Thank you for your feedback! We’re glad to hear the setup was easy and that you’re enjoying how quiet the unit is. We appreciate you sharing your experience, and we hope it continues to work well for you!
No quality control or customer service
I ordered 4 of the LabCharge devices. One motor burned out, 2 more are making loud noises. I have called and left a message 3 times and I have emailed 3 times. I have yet to get a response from anyone. The one that works is awesome, but this company obviously has a quality control issue along with a customer service issue. Don't waste your money.
1 April 2026
Unprompted review
Reply from labcharge.com
Hi Tracy,
We’re very sorry to hear about your experience and the issues you’ve had with multiple units. This is not the standard of quality or support we aim to provide.
We understand your frustration, especially after reaching out several times without a response. We have escalated your case for immediate review so our team can properly investigate the motor and noise issues you’ve reported.
Please contact us directly at hello@labcharge.com with your order details and a short video of the affected units, and we will prioritize your case and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
I paid for my order and never received…
I paid for my order and never received a confirmation. I emailed the company 3 times, as well as calling and leaving a message, with no response. I still have not received my product. Had to go to my bank to dispute the charges.
SCAM!
30 March 2026
Unprompted review
Reply from labcharge.com
Hi Monica,
We’re very sorry to hear about this experience and understand your frustration.
We take concerns like this seriously and would like the opportunity to look into your order and resolve the issue. Please contact us at hello@labcharge.com with your full name, email used at checkout, and payment details, and we will investigate what happened and assist you as quickly as possible.
Thank you for bringing this to our attention.
I am reasonably happy with labcharge
I am reasonably happy with labcharge
I purchased a package of 4 and unfortunately one of them is quite noisy
I have moved it to different locations to see if that made a difference but it didn’t
So I guess I’m happy and not happy
18 March 2026
Unprompted review
Reply from labcharge.com
Hi Peggy,
Thank you for your feedback—we’re glad to hear you’re generally happy with your purchase, but we’re sorry to hear that one unit is noisier than expected.
That’s not the experience we want for our customers. Please contact us at hello@labcharge.com with your order details, and we’ll be happy to review the noisy unit and help you with the next steps.
We appreciate you giving us a try and sharing your honest experience.
Sent a bill to claim lifetime warranty
I'm not sure if the product works or not. There is no evidence. My house is just as dusty as it always was. The main issue was that after a few weeks, the units start buzzing louder and louder. One unit even began making a loud clicking sound that made it impossible to use. In my initial purchase, I purchased the lifetime warranty. I sent an email to the company. They sent an email back right away with some troubleshooting tips. When those didn't work, I sent another email requesting a replacement. After more than a week, I finally got...A BILL! Yes, I got a bill saying I had to pay for shipping. I am shocked. I think there are better products and companies with way better customer service. I won't be purchasing any more products from this company.
29 March 2026
Unprompted review
Reply from labcharge.com
Hi Jennifer,
We’re sorry to hear about your experience and the frustration this has caused, especially with the noise issues and your warranty concern.
This is not the experience we aim to provide. We would like the opportunity to review your case and clarify the warranty and replacement process. Please contact us at hello@labcharge.com
with your order details, and our team will look into this and assist you further.
Thank you for bringing this to our attention.
Purchased 9 and half broke within 2 months
Purchased 4 through Amazon and 5 through Labcharge. Sent Amazon’s back and asked for replacement because two came out of the box sounding broken. Gave one to our son. Set the other 8 up mid January. We are down to 4 working units. The others got loud, at the rate of about one every 7-10 days after the first month, some sounding like they were grinding stones. We contacted Labcharge and were sent troubleshooting guidelines. When they didn’t work, we were asked to send video. Then we were asked to send purchasing information. Then we were ghosted. No response after asking for one a few times. But they kept asking for a review, so I told them. They asked for a video as if I hadn’t already gone through the process. I do not have time to keep going through this loop. Many others report similar experiences. Customer Service responds until they realize the product is defective and they stop responding. I assume they hope you will just go away. I will. But I will warn as many people as possible in the process. Apparently at least half the units are defective. So, any benefit to the cleaner air is lost quickly.
28 March 2026
Unprompted review
Reply from labcharge.com
Hi Denise,
We’re very sorry to hear about your experience and truly understand how frustrating this has been — especially after going through multiple steps without getting a clear resolution. That’s not the experience we want for any of our customers.
We sincerely apologize for the repeated requests and lack of follow-up. You should not have to go through the same process multiple times, and we understand how that would feel like you’re being ignored.
We would really like the opportunity to make this right. Please contact us directly at hello@labcharge.com with your order details, and we will personally review your case and prioritize a proper resolution without putting you through additional back-and-forth.
Your feedback is taken seriously, and we will be addressing this internally to improve both our product quality and customer support experience.
Thank you for bringing this to our attention.
I was skeptical bc we are conditioned…
I was skeptical bc we are conditioned to believe in order to clean the air, you must have some sort of filter and or hepa system. Well...was I surprised and shocked at these air cleaners. My eyes no longer tear up. My throat and nose are no longer cloggedand irritated. Simply put, these cleaners are beyond wonderful. After a few days, I realized my breathing had improved 100%.
Awesome product.
27 March 2026
Unprompted review
Reply from labcharge.com
Hi Marlene,
Thank you so much for sharing your experience! 😊 We completely understand the initial skepticism — and we’re so glad to hear the units exceeded your expectations.
It’s wonderful to know that you’ve noticed such a meaningful difference, especially with your breathing and overall comfort. That kind of improvement is exactly what we hope for our customers.
We truly appreciate your kind words and support — it means a lot to us! If you ever need anything, we’re always here to help.
Reply from labcharge.com
Hi Joanne,
Thank you for your feedback! 😊 We’re glad to hear your delivery was quick and hassle-free — that’s exactly the experience we aim to provide.
We appreciate your support, and if you ever need anything, we’re always here to help!
Not noticing a lot.
26 March 2026
Unprompted review
Reply from labcharge.com
Hi Dan,
Thank you for your honest feedback — I understand how that can be a bit disappointing.
Sometimes it can take a little time to notice the full effects, and results can vary depending on factors like room size, placement, and airflow.
If you’d like, I’d be happy to share a few quick tips to help improve performance and make sure you’re getting the most out of your unit. Please email us at hello@labcharge.com.
Please feel free to reach out — I’m here to help!
Want honesty Feb/march
Want honesty. U telling me u would charge me 25% for " restocking fees" n I also have to pay like 10-30 $ on mailing it back to u. SMH SMH
GREED!!!!!! so I pay like 120 n get like 70 back REALLY WHAT R U SMOKING !!!!!!!!!
2 March 2026
Unprompted review
Reply from labcharge.com
Hi there,
I understand why this feels frustrating, and I’m really sorry it’s come across that way.
The restocking fee and return shipping are part of our standard return policy, but I completely hear your concern about the overall cost. That’s not the experience we want you to walk away with.
If you’re open to it, I’d like to review your order personally and see if there’s anything we can do to help improve the outcome for you. Please reach out to us at hello@labcharge.com with your order details so we can take a closer look and work toward a fair resolution together.
Thank you for sharing your feedback — it’s truly appreciated.
Wish I had known Lab Charge was a scammer before I ordered
Ordered the air purifiers twice and was thinking of ordering another round, but having to deal with Lab Charge's customer service decided for me that I would not be ordering more units. One of the units from my first order started making a loud humming noise and I contacted them by email to find out what I needed to do. After a week I got a reply to make a video to show what it was doing, so I did, the same day. Two weeks later I received an email with a bill for $14.86 to cover the cost of shipping one replacement unit under warranty. I paid it within a day or two and two months after that (and a lot of back and forth with customer service and not getting any answers to anything) I have finally been given tracking info that the unit will arrive next week. Not holding my breath. I've filed disputes, complaints, etc., Lab Charge doesn't seem to care. Now I find out that the order for my replacement unit shows free shipping, so what did they do with the money they charged me (and countless others no doubt)? I really haven't noticed any air quality improvement since using the units, I've even doubled up in a couple smaller rooms with no effect, so not sure these units do much of anything except drain your wallet.
25 January 2026
Unprompted review
Reply from labcharge.com
Hi Drlene,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service or experience we want for our customers.
We sincerely apologize for the delays in communication, confusion regarding shipping fees, and the overall back-and-forth you’ve had to deal with. We understand how exhausting and disappointing this has been.
We would like the opportunity to personally review your order and warranty case to ensure everything is clarified and resolved properly. Please email us directly at hello@labcharge.com with your order details so we can investigate the shipping charges, confirm your replacement, and address any concerns about the unit’s performance.
Your feedback is important to us and will be shared internally to improve both our products and customer support process. We genuinely appreciate you bringing this to our attention.
I bought 3
I bought 3, 1 in my bedroom, work area and living room. I've noticed that I do sleep much better now. 😊
25 March 2026
Unprompted review
Reply from labcharge.com
Hi Jay,
Thank you so much for sharing your experience! We’re so happy to hear that you’ve placed your units in your bedroom, work area, and living room — and even better, that you’re already noticing improved sleep.
That’s wonderful to hear, and exactly the kind of difference we hope our products can make.
We truly appreciate your support! If you ever have any questions or need assistance, please don’t hesitate to reach out — we’re always here to help.
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