I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
Company replied
The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
Company replied
Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Small but mighty!
These units are compact in size, but do a stellar job cleaning the air. I will most likely bring one with me for my next train trip. I do not doubt that it will keep the air in my roomette super clean!
25 February 2026
Unprompted review
Reply from labcharge.com
Hi Ruth,
Thank you so much for your wonderful review! We’re glad to hear you appreciate the compact size and performance of the units. It’s great that they’re convenient enough to take with you while traveling. We truly appreciate your support and hope they continue to provide you with cleaner, fresher air wherever you go!
Doesn't stay as quiet as day one
I received my order in a timely manner. The units are easy to set up, just plug in. I haven't noticed too much of a difference in air quality, but honestly, they have a lot of work to do. We plugged in 2 of them right away. They were pretty silent at first. One of them started gaining volume after about a week and got quite loud. I replaced it with a different one. The second one has not remained silent, but only emits a soft white noise that is acceptable for sleeping. They do not appear to need cleaning although I have wiped them down as suggested. I am not sure what to do with the noisy one. I bought the 4 pack so I would have an extra in case of this happening. I may try it in another area of the house where noise level doesn't matter as much.
22 February 2026
Unprompted review
Reply from labcharge.com
Hi Jen,
Thank you for your detailed feedback. We’re glad to hear that your order arrived promptly and that the units were easy to set up.
The purifiers should operate with only a very soft, minimal sound. If one of your units has become noticeably loud, that is not expected, and we would like to assist you. Please contact us directly at hello@labcharge.com with your order details and a short video of the noise so our team can review it and help with troubleshooting or replacement if needed.
We appreciate you sharing your experience and are here to support you.
A true story
I had purchased a Lab charge through Amazon before and it started acting up. I did everything I was told to do and upset that it was still "yelling" I purchased one through the company.
I haven't actually opened it because after a few days rest, the first one is up and running again.
My building is set for renovations this spring. I will happily be using the new one as well
7 January 2026
Unprompted review
Reply from labcharge.com
Hi Andrea,
Thank you for your review and for sharing your experience. We’re glad to hear that your original unit is working again and that you have an additional one ready when needed—especially with your building renovations coming up. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support!
It’s been about a week since I received…
It’s been about a week since I received my order but I’ve noticed a difference in air quality In that time. Dust and other particles in the air have decreased and my allergies seem to have calmed down a lot.
16 February 2026
Unprompted review
Reply from labcharge.com
Hi Sean,
Thank you so much for sharing your experience! We’re delighted to hear that you’ve already noticed an improvement in air quality and that your allergies have calmed down. It’s wonderful to know the units are helping create a more comfortable environment for you. We truly appreciate your feedback and support!
It does what it says
It does what it says. I am really pleased. I have a ton of allergies and living in the country I'm also exposed to a lot of pollen and animal dander. But at least I am breathing easier in my house and don't have to dust every day.
20 February 2026
Unprompted review
Reply from labcharge.com
Hi Annie,
Thank you so much for your wonderful review! We’re truly glad to hear that you’re breathing easier and noticing less dust in your home. Living in the country with pollen and animal dander can be challenging, so it’s great to know the purifiers are making a positive difference for you. We sincerely appreciate your support and feedback!
Love that there is no filter to change…
Love that there is no filter to change or clean. Nice size purifier.
24 February 2026
Unprompted review
Reply from labcharge.com
Hi Neil,
Thank you so much for your wonderful feedback! We’re glad to hear you appreciate the filter-free design and the compact size. Making maintenance simple and convenient is one of our top priorities. We truly appreciate your support!
Two units failed
Two units failed. Waiting two weeks for response. NONE!
I think they are going out of business. Will not answer phone or reply to emails..
10 February 2026
Unprompted review
Reply from labcharge.com
Hi Debbie,
We’re very sorry to hear about your experience and sincerely apologize for the delay in response. This is not the level of service we strive to provide.
We would like to review your case and assist you with your replacement as quickly as possible. Please contact us directly at hello@labcharge.com with your order number so we can locate your request and prioritize it immediately.
Thank you for bringing this to our attention.
Provide a phone number that you will…
Provide a phone number that you will answer.
24 February 2026
Unprompted review
Reply from labcharge.com
Hi Edward,
You may contact us directly via email at hello@labcharge.com, and our team will be happy to assist you.
So far the product is great
I received my order fast and so far all is well with the products. I would recommend it others.
23 February 2026
Unprompted review
Reply from labcharge.com
Hi Sherri,
Thank you so much for your kind review! We’re glad to hear your order arrived quickly and that everything is working well so far. Your recommendation means a lot to us, and we truly appreciate your support!
The air fresheners arrived in a timely…
The air fresheners arrived in a timely manner. They were a good price, I bought 3vand got a free. They work great. I live in a 50 year old house on a gravel road and within a few days of getting my air fresheners the old moldy smell in my house is almost gone. By the time this review posts I feel like the old moldy smell will be completely gone. Love these air fresheners.
18 February 2026
Unprompted review
Reply from labcharge.com
Hi Christena,
Thank you so much for your wonderful review! We’re delighted to hear that your order arrived quickly and that you’re already noticing such a positive difference in your home’s air quality. It’s especially great to know the units are helping reduce that old, musty smell. We truly appreciate your support and are glad you’re enjoying them!
If I could give zero stars I would
If I could give zero stars I would! I've been using this POS for about a week and it does Nothing!
23 February 2026
Unprompted review
Reply from labcharge.com
Hi Jeff,
We’re sorry to hear that the product has not met your expectations. We understand how disappointing that can be.
We would like the opportunity to assist and review your situation. Please contact us directly at hello@labcharge.com with your order details so our team can help you further.
We appreciate your feedback and hope to address your concerns.
I’m somewhat skeptical about certain…
I’m somewhat skeptical about certain online items but these air purifiers are a game changer. I love them and I would definitely recommend getting some for your home. We have a total of 4 and we only have used three. One in the living room one in the dining room and one in the bedroom. We saw a big difference in just a few days. Although if you have a lot of rooms in your home I would recommend getting at least 5-6 of them.
23 February 2026
Unprompted review
Reply from labcharge.com
Hi Karen,
Thank you for your positive and detailed feedback. We’re pleased to hear that the units have made a noticeable improvement in your home’s air quality. Your recommendation and continued support are greatly appreciated.
Quick delivery
Quick delivery ! Easy to set up. Let’s see how my sinuses react after a month !!!
16 February 2026
Unprompted review
Reply from labcharge.com
Hi Joyce,
Thank you for your review! We’re glad to hear your order arrived quickly and that setup was easy. We hope you continue to notice positive changes over the next few weeks and look forward to hearing how it goes for you!
Reply from labcharge.com
Hi Dea,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the smoking odor is gone and that you’re enjoying cleaner, fresher air. Your comfort means a lot to us, and we truly appreciate you sharing your experience!
EZ and quick purchase and glad i got 2
EZ and quick purchase and glad i got 2, for bedroom and living area! You can tell right away the air quality improvement!! I was having stuffy nose problem and improved right away! I highly recommend these little powerful ionic purifiers!
14 February 2026
Unprompted review
Reply from labcharge.com
Hi Jean,
Thank you for your positive feedback. We’re pleased to hear that the purchase process was smooth and that you’re experiencing noticeable improvements in comfort and air quality. We appreciate your recommendation and support.
As soon as I plugged it in and I can…
As soon as I plugged it in and I can breath so much better.love them
11 February 2026
Unprompted review
Reply from labcharge.com
Hi Christine,
Thank you for your positive review. We’re pleased to hear that you experienced immediate comfort and are happy with your purchase. We appreciate your support.
Do not do what they are advertised
Waited on submitting a review till they had been on and in place for a couple weeks. Devices were touted as being able to freshen the air and the more you got the more space you could cover so I got four. The first notable weirdness was that they are audible, meaning you hear like a factory fan once you get 2 feet from them. The other noticeable thing is no fresh clean air smell. I specifically put one in the hall across from the cat litter, hoping that it would make a big difference in this small space and surprise, it didn’t make any . So spent a lot of money and have found them absolutely not helpful in my home with dogs, cats, Family, and wasted my money.
22 February 2026
Unprompted review
Reply from labcharge.com
Hi Ruth,
We regret that the product did not perform as you expected and apologize for the dissatisfaction you experienced. We would like to review your concerns regarding sound and performance. Please contact us at hello@labcharge.com with your order information so we may assist you promptly.
It's been a week now there's a…
It's been a week now there's a noticeable difference in the air in our house congestion is easing up coughing lessning headache are gone I'm happy with the product so far
22 February 2026
Unprompted review
Reply from labcharge.com
Hi Robert,
Thank you for your positive feedback. We’re pleased to hear that you’re noticing improvements in air quality and overall comfort. We appreciate you taking the time to share your experience and are glad the product is meeting your expectations so far.
Customer Service
I really like this product but your customer service is most disappointing. I clicked on your offer to buy 3 get 2 free. That option wasn't available so I only got 4. I purchased the lifetime warranty then get an email asking me to purchase the warranty. When I replied to ask why, I got instructions to opt out of emails. When I replied to that I got NO response at all.
11 February 2026
Unprompted review
Reply from labcharge.com
Hi Beth,
We appreciate your positive comments about the product and regret the confusion and lack of response you experienced regarding the promotional offer and warranty communication. Please contact us directly at hello@labcharge.com with your order information so we may review and address this matter promptly.
I love this product when we plug them…
I love this product when we plug them up , we could immediately tell the difference. We are glad that we chose to purchase them.
18 February 2026
Unprompted review
Reply from labcharge.com
Hi Yvonne,
Thank you for your positive feedback. We’re pleased to hear that you noticed immediate results and are satisfied with your purchase. We appreciate your support and trust in our product.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.