Laced Reviews 

17,270
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers had a great experience with this company. Customers frequently praise the professional service, noting that orders arrive quickly and items are carefully checked and authenticated before shipping. People genuinely appreciate the constant communication throughout the entire purchasing journey, making it simple to secure hard-to-find items. Reviewers consistently state that packages arrive in great condition and exactly as described, building strong confidence. However, some people mentioned occasional issues with delivery delays, noting that tracking updates occasionally get stuck at local sorting facilities. Some reviewers were not happy with high delivery costs and strict return policies that charge additional fees.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction over receiving authentic... See more

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive promptly within the... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report fast... See more

Service

Clients share satisfaction on service, frequently highlighting quick delivery, professional communication,... See more

Quality

People report positive experiences with quality, highlighting that trainers are authentic, arrive in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the new Jordan 4 black cats 2025. The original seller wasted my time in not sending the product but Laced put me to another seller to which my delivery came within 4-5 days. When putting me... See more

Rated 4 out of 5 stars

Didn’t really understand this site but ordered from it anyway for some air max stash trainers…come as expected so was happy with the order just lack off correspondence needs improvement thank you will... See more

Rated 5 out of 5 stars

I am a seller on the platform and I had an issue where I need a shoe sent back to me due to it being cancelled by the buyer. The advisor Jhunel was very helpful and got my issue resolved within less t... See more

Rated 5 out of 5 stars

Unbelievable service & professional to a fault. This be my first (but mosdef won’t be my last) time using their services & i must say I’m absolutely impressed. Website’s Ease of use, time to proc... See more


Company details

  1. Shoe shop
  2. also in
  3. Online marketplace

About Laced

Written by the company

About Laced

Laced is an online marketplace for buying and selling the world's most coveted items. Unlike a retailer, stock levels on Laced are entirely dependent on whether or not there are users selling the item. Laced acts as the middleman between buyer and seller, offering a streamlined authentication process and timely delivery. To ensure each item is guaranteed authentic, Laced has a dedicated team of in-house authenticators that thoroughly check every item for authenticity and quality before it's delivered to the buyer.

Our Returns Policy

If you change your mind about your order, you’ll need to email help@laced.com with your order number and reason for returning, within 14 days. Our team will then get back to you within 1-2 working days (although we aim to reply to all queries within 24 hours) and arrange a returns label for your order. The cost of the return (£9) will be deducted from your refund.

Delivery Times

Our average delivery time is 6-12 working days. Once you’ve placed an order, we’ll update you regularly and let you know as soon as possible if we or the delivery company expect any delays.

Contact info

4.1

Great

TrustScore 4 out of 5

17k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(17,270)

499 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Initially I was a bit skeptical about…

Initially I was a bit skeptical about ordering however after reading other trust-pilot reviews I gave Laced a chance. I wanted to order some Essentials Fear of God clothing and it was the added reassurance that Laced actually authenticated the item before it was shipped to me that gave me that vote of confidence.

The delivery took a few business days but received it all in good condition, brand new hoodie and with all the authenticate tags as well as a Laced tag stating it was authenticated. The only downside for me was the delivery cost was £9.99 however I think it’s justified considering sellers have to send it to Laced first and then the time and effort they put in to authenticate it before it is shipped gave me that piece of mind. Will definitely purchase from Laced again and also recommended to others already. Thank you

24 April 2026
Rated 1 out of 5 stars

SCAMMERS!!!

Absolute tramps ordered a t shirt 3 months later still haven’t received it going back and forth with them won’t give me a refund or send a replacement I’ve been SCAMMED!!!

27 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered UK Size Men Nike trainer

I ordered UK Size Men Nike trainer, however received UK Size 8 instead.Now I am trying since yesterday with customer service to arrange return and arrange right size.They asked to provide information, which I did yesterday and shared all photos too.Today they need more photos etc.This is waste of time and taking long to process return.This is not my fault that I have received wrong size and will wait extra week to get right item back.This was my my son s birthday present, it was very disappointed for him to get the wrong item.Customer service should be more responsive and efficient to resolve issues quicker.

17 April 2026

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