I’d like to start by saying how impressed I am with the customer service. They really do care about their customers and go the extra mile to make sure everything is sorted out. When I had a complaint,... See more
Company replied
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I’d like to start by saying how impressed I am with the customer service. They really do care about their customers and go the extra mile to make sure everything is sorted out. When I had a complaint,... See more
Company replied
Looked promising, but they clearly don’t live up to their claims. When I received my parcel everything looked okay on the outside, but the packaging of the product itself was so badly damaged tha... See more
Company replied
Impeccable… flawless materiel conforme et fonctionnel, sav un peu dur a avoir mais si l’on tombe sur le bon moment on tombe sur un interlocuteur très cool et qui connaît son métier. Merci pour la sala... See more
On their website 24hour shipping is advertised. I placed my order on December 5, they have failed to send me anything yet. No answer on my ticket. Wether they deliver from now on, never buying h... See more
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Replied to 77% of negative reviews
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I recently ordered from La Centrale Vapeur, and I couldn’t be happier! The package arrived super quickly and in perfect condition. Communication was flawless—they kept me updated every step of the way, showing great professionalism and reliability.
I’m so impressed that I’ll be recommending this company to everyone. Excellent service, highly recommended!
I ordered a glass adapter and an ispire wand. It was a great deal, couldn't find it cheaper anywhere. Had it within 9 days (holidays in between). I even got a free zipper case for the wand. Great!
Broke shipment promises: it took 14 Days.
Support is lying to customers.
They send wrong goods in package.
I got a refunds
Better place your order somewhere else.

Reply from LaCentraleVapeur
They advertised a product at a price clearly stating with taxes, but when you add the product to the cart the price changes. I took screenshots and documented everything and contacted their support, but the support staff just state that the price is what´s shown in the cart and that the price I was seeing was without taxes. But my screenshots and their own webpage clearly contradicted their statement as the price on the product page clearly stated that it´s with taxes, even though I attached proof in my email they still continued to claim that the price is without taxes. Will never order from these scammers again.

Reply from LaCentraleVapeur

Reply from LaCentraleVapeur
Impeccable… flawless materiel conforme et fonctionnel, sav un peu dur a avoir mais si l’on tombe sur le bon moment on tombe sur un interlocuteur très cool et qui connaît son métier. Merci pour la salade de 10g offerte, livré en deux jours et demie
Ordered something which was supposed to be in stock, after 3 business days they e-mailed me saying they don’t have in stock, I asked for a refund and nothing, they ignore emails. On the website it still says in stock, avoid this store at all costs.
Edit: Got the refund after contacting the payment processor
I pre-ordered a Solo III. As I am a very impatient person and pre-orders can be delayed I wrote the customer service to ask about it and their response was very quick and professional. Big shout to LaCentraleVapeur. Keep on going dudes.
Excellent customer service!
I had an item that arrived broken in the post, they immediately sent me a replacement and there was also an extra little gift in the parcel! Defintely will shop here again :)
I ordered something from this website and choose the 24h shipment. This i now 2 weeks ago and i never got the package. The customer service just wrote that there is nothing to worry because the package will arrive on the next day. 4 days ago they stopped answering my emails and i have accepted that my money is gone. The tracking number that i got from them isn’t working. This is just a scam, if you order from here you will just loose your money
Amazing customer service and great products. Would highly recommend LaCentraleVapeur to anyone, am in UK. Thank you
I don't write a good review, when everything goes smooth, as it should be standard. LaCentraleVapeur bought their review from me with valuable freebies, and really fast delivery, which was actually faster than tracking updates.
They sent me a broken item and never replaced it. They then stopped answering my emails. Unprofessional and scammy.
Bubbler sticky brick Runt/junior
Fantastico tre giorni da Parigi a Roma super grazie ragazzi siete grandi.
They fulfilled Arizer Warranty for me and they were flawless!! A++++
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