Ladcyklen Reviews 154

TrustScore 4.5 out of 5

4.4

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Company details

  1. Bicycle Shop
  2. Bicycle repair shop
  3. Bicycle wholesale
  4. Bike accessories store

Written by the company

Ladcyklen.dk blev grundlagt i 2012 og er i dag Danmarks største specialiserede butik for ladcykler, cykeltrailere og børnecykler. Du kan besøge vores showroom i Vanløse eller få levering i hele landet – vi hjælper børnefamilier, institutioner og virksomheder med bæredygtig, tryg og enkel transport. Ladcyklen.dk er specialister i kvalitetsmærker som Royal Cargobike, Christiania, Riese & Müller, Urban Arrow m.fl., og vi fører kun de modeller, vi selv kan stå 100 % inde for. Vores team af passionerede cykeleksperter står altid klar med personlig rådgivning og vejledning. Vi bestræber os på at gøre din hverdag nemmere og grønnere. Hos os får du tryghed, kvalitet og langtidsholdbare løsninger – uden kompromis. Det nuværende udvalg omfatter blandt andet: - El-ladcykler - Transport- & vareladcykler - Cykeltrailere & børnecykler - Tilbehør & reservedele Og hos os kan du også: - Prøve cykler i showroom i Vanløse - Få mobil service eller værkstedssupport - Benytte finansiering & leasing


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Never heard a response to enquiry

I took the time to write a enquiry to purchase parts for my Nihola bike
I never received a response
A business that fails to respond, or get back after taking time to write a inquiry doesn't get my recommendation

Updated review
I received a response with a legitimate explanation for not getting a response to my enquiry plus additional 20% discount.
Can't complain with that

13 February 2026
Unprompted review
Ladcyklen logo

Reply from Ladcyklen

Hi Karelius,

We’re sorry to hear about your experience. However, we find it difficult to understand how we could have missed your email. In our system, emails sent to support@ladcyklen.dk
cannot be removed or closed until they have been answered.

We have carefully checked our records and have not received any emails from the name Karelius in the past few years. This makes us wonder whether the email may have been sent to the wrong address or possibly even to a different company.

We are also sorry to see that you have given us a 1-star review, as we do not feel this reflects an actual interaction with our company. Based on our records, we are concerned that this review may have been posted in error, fake rewiew or may not relate to Ladcyklen.dk.

If you contacted us using another name or email address, we kindly ask you to check your spam/junk folder for our reply. You are also very welcome to resend your message to support@ladcyklen.dk
, and we will make sure to assist you as quickly as possible.

We would genuinely like the opportunity to clarify this matter.

Rated 5 out of 5 stars

Great help when we had an urgent issue

We were visiting the CPH area and broke a wheel on our Croozer bike buggy. Thanks to Ladcycklen and the help of Johny we were able to get a replacement within 24 hours. This was really appreciated as it would have impacted our vacation as we needed the buggy to transport the dogs. In addition to that the store is great and has a huge variety of cargo bikes.

12 September 2025
Unprompted review
Show reviews in all languages. (154 reviews)

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