Triobike Reviews 101

Min wife and I work in the same office building as Triobike Head Quarter, so we see their bikes every day. The company have been so nice to help us choose the right model I guided us to their best dealer.
We choose the top model, boxter, with Bosch motor - the bike is like a dream!
For a German couple this is Copenhagen living

Thank you for all the help Triobike

Neumann family

We have been already 13 years TRIOBIKE customers. TRIOBIKE products are second-to-non with excellent quality and highly responsive, professional and helpful support. I recommend this brand 100%

Excellent support. After having problems with the hood which didn’t match with the Triobike cargo big, Triobike helped me to fix it. I appreciate the high responsiveness of the support team. Thank you!

I bought Triobike mono in a sale and it shines like a diamond! Wherever I go, people ask me about the bike. Best investment ever!

Great bike - very easy to ride and plenty of space in the box modul (the boxter model) Can highly recommend it!

Underneath the shell of this cargo bike that looks quite cool relative to other models on the market, you will find a horribly run company, an unreliable bike that is broken more than it works, a company that won't honor the Danish two year warranty, and easily the worst customer 'service' I have ever encountered. This is not a large company and you only have to look at all of the reviews on here to understand that you should buy a bike elsewhere. We are currently working with a lawyer to help deal with them and if this review will prevent just one person from going through what we have with this company, it will be worth it.

Jeg kan desværre kun gentage hvad flere har skrevet før. Vi har købt en trioBike mono for ca. 3,5 år siden og har haft problemer med gearsystemet siden vi fik den. Vi har været rundt omkring i forskellige services men det kan ikke fikses. Problemet opstår igen og igen og igen og der er ingen hos Triobike som er villig til at hjælpe (har lige haft en halv times samtale med en salgsmedarbejder). I sidste ende står jeg som kunde med en meget dyr produkt som ikke virker (og ikke virkede fra starten).

Update: I think the answer below demonstrates well with regards to what I was writing. Answer: 3 month (!) later, repeating what I've done for more than 3 years (!). REN cykel is not the problem, quite the opposite they're extremely nice and responded promptly, the product - to be very specific the quality of the gear system - is the problem. It would be nice for Triobike to acknowledge this and take responsibility for it instead of sending customers into endless loops.

Worst quality. Stay away

I've been riding the trioBike Cargo-S for 3.5 years and it's been fantastic, riding around with my two kids (now 5 and 8 yo). The build quality on the frame is impeccable, and the service has been great: I am located in Canada, and riding year-round, the hood is a necessity to keep the kids protected from the elements (at least the physical exertion keeps me warm!); this was not available from the CDN distributor, but the head office in Copenhagen were very happy to provide, with free shipping! Overall, great experience with this company and the bike.

It could be a nice concept, but!
We already got the bike (2019) with a long delay and with a front puncture and inoperative engine. We signaled the bugs, but we were caught in the whole thing and that the assembly was not right. After so many unsuccessful rounds, we wanted to stop buying because that’s not why we paid a bunch of money to argue over a faulty product. It was reported that this was not possible either, no refund.
After some fuss, it was disassembled (motor unit) and it turned out that the speed sensor had been cut off with one of the engine mounting bolts. We repaired it at our own expense, replaced the punctured tire, and then cycled 1,400 miles with it in peace and love. At this point, the Brose engine torque sensor has failed. Luckily, we found a local dealer who helped arrange this with Brose under warranty, of course not for free. The enviolo hub has also started to go in pieces, which we are now replacing, but they are only sending a replacement hub and we need to rebuild the wheel.
When I was young, I enjoyed spending a lot of time on tinkering, mounting so it didn’t cost much. Today, I prefer to pay to get the right service for my money.
In the case of the Triobike, I paid 7 700 € for the same tinkering, and the attitude of the company is a huge disappointment. Legal action is still under consideration, primarily to save prospective buyers.
Brose and enviolo, at least for their part, stand up for the components that come from them. They have 5 stars ...

I've had my Triobike Mono for around 6 six years now. For years I bicycled around 15 km per day a few times a week – with kids, bags etc. It worked wonderfully and still does! Because it is so light and manoeuvrable you can go really fast and easy and actually even overhaul a lot of traditional bikes.
The best way to get around in Copenhagen! And the service at Triobike HQ has been excellent! I love Triobike!

Firstly, our first (3 month) free service wasn't free, due to us not using the bike very often we brought the bike in after approx. 5/6 months, but we had to pay for it as it was after the first 3 months, which I understand but still don't think it's really fair as the cost to service is exactly the same but it meant that we came away from that interaction disappointed.

Secondly, the service that the bike received wasn't even that good, firstly one of the brakes weren't calibrated correctly meaning that every time you brake the bike pulls to one side. The bike lights weren't replaced even when we told them that one of them was faulty, a replacement battery was suggested, but as the light wasn't working this didn't really solve the problem.

Thirdly, the bolts that the child seat-belts are attached too wasn't tightened correctly, meaning that it fell off and meant that our child's safety was put in danger - safety was one of the key selling points of the brand for us - so not only was the service bad quality it also meant that we had to pay for another service to have the bolts replaced / fastened again.

Lastly, it seem the components of the bike don't seem to be that high quality as our gear shifter has also now broken and the bike is less than 2 years old. There are also other small things that are frustrating i.e. you cannot adjust the seat-belt height at the back of the seat and the seat belt fastener is quite low, so for small children the seat-belt often slides off their shoulders making it a unsafe again in the case of an accident.

NB. We really like the Triobike as a bike i.e. design and general look & feel, my frustrations are with the service and quality of the build, for the price that you pay for one of these bikes.

I feel pretty well looked after by TrioBike and their friendly staff. I've not had the bike for long, but it seems solid and of high quality. No complaints, and I would highly recommend TrioBike.