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Ladder Reviews 2,991

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the application process, often noting how straightforward it was to get coverage. Many people appreciate the reasonable and affordable prices, finding the rates attractive and fair. The website is frequently praised for being modern, clear, smooth, and easy to navigate, contributing to a seamless user experience. Reviewers also commend the customer service for being helpful, responsive, and providing clear communication, with agents specifically mentioned for their excellent support. However, some customers also noted issues with the application process, experiencing multiple requests for records and repeated questions. A few other people also felt that the company lacked transparency, with some being denied coverage without clear explanations or experiencing changes in price after completing the application.

What people talk about most

User experience

Customers consistently report positive experiences with the user experience, highlighting the quick, easy,... See more

Price

Reviewers highlight positive aspects of price, consistently finding it affordable, competitive, and... See more

Service

Reviewers mention positive feedback about the service, highlighting its efficiency and ease of use, with many... See more

Website

Users describe positive interactions with the website, consistently praising its ease of use and navigation.... See more

Customer service

People report positive experiences with customer service, with many finding it excellent and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy to sign up, didn't get a bunch of phone calls, emails or other solicitations. Everything was able to be done in a couple mins online. The only thing I would have liked a screen with hey i... See more

Rated 5 out of 5 stars

The ease of use was great. I figured it would take a long time and a lot of questions to fill out but you have made it simple, and the prices are VERY competitive. I also like the options of how to pa... See more

Company replied

Rated 5 out of 5 stars

It was quick and didnt ask too many difficult questions that required hours of research. Never spoke with anyone so it was an easy process start to finish.

Rated 5 out of 5 stars

The application process was straightforward. Any questions I had, the representative Brianna answered quickly. The prices were very reasonable. They didn't hassle or pressure me into getting a polic... See more

Company replied


Company details

  1. Insurance agency
  2. Financial advisor

About Ladder

Written by the company

We started Ladder because we fundamentally believe life insurance is good—for people and communities. But at some point, it was hijacked by high pressure sales tactics, expensive products, and slow processes.

It’s time for better life insurance. Ladder gives you a smart, secure, straightforward way to take care of your people, while saving you time, money, and (lots of) hassle.

Contact info

Promotion box for Ladder

Apply today

Apply for term life insurance in minutes

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m a financial planner

I’ve helped a lot of people get life insurance. This was a ridiculously easy and smooth experience, especially compared with the hassle it has been other places - for me personally and for clients I’ve worked with. I got this done in 5 minutes.

6 December 2024
Rated 5 out of 5 stars

Very Happy

Easy online process, no exams, no blood draws. They did take a few weeks to review medical records, but other than that, this whole process was quite easy!

20 August 2024
Rated 5 out of 5 stars

Done. Now on to funner topics!

I had some questions prior to completing my application. My questions where addressed timely and the customer service rep (BEN, I believe...?) was great. Once my questions were answered, approval and setup was a minutes and not hours long process. Done. Now we can move on with other more fun tasks!

30 October 2024
Rated 2 out of 5 stars

What's crap is after I join

What's crap is after I join, saying maybe price increase, which is trash.
Price is your price, if it's raised i will cancel

27 October 2024
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Reply from Ladder

Thank you for the feedback, Jimed. Happy to clarify! After you have accepted a term life policy with Ladder, the monthly premium will not increase during the term duration that you selected. This means that you do not have to worry about your premium changing at all as long as the policy is active! Hope that helps!

Rated 5 out of 5 stars

Peace of Mind

From start to finish, everything about Ladder's process seemed comfortable, intuitive, and compassionate. I found the application to be straightforward and easy to navigate. Likewise, communications from Ladder regarding expectations and timelines were fair and transparent. I'm very happy with my policy as it shaped out. Having been recommended by my spouse to this service, I'm pleased with the feeling of relief that I now have, knowing our family will be taken care of in the event of my untimely absence.

15 October 2024

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