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Ladder Reviews 2,991

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TrustScore 4.5 out of 5

4.6

Insurance agency
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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the application process, often noting how straightforward it was to get coverage. Many people appreciate the reasonable and affordable prices, finding the rates attractive and fair. The website is frequently praised for being modern, clear, smooth, and easy to navigate, contributing to a seamless user experience. Reviewers also commend the customer service for being helpful, responsive, and providing clear communication, with agents specifically mentioned for their excellent support. However, some customers also noted issues with the application process, experiencing multiple requests for records and repeated questions. A few other people also felt that the company lacked transparency, with some being denied coverage without clear explanations or experiencing changes in price after completing the application.

What people talk about most

User experience

Customers consistently report positive experiences with the user experience, highlighting the quick, easy,... See more

Price

Reviewers highlight positive aspects of price, consistently finding it affordable, competitive, and... See more

Service

Reviewers mention positive feedback about the service, highlighting its efficiency and ease of use, with many... See more

Website

Users describe positive interactions with the website, consistently praising its ease of use and navigation.... See more

Customer service

People report positive experiences with customer service, with many finding it excellent and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was easy to sign up, didn't get a bunch of phone calls, emails or other solicitations. Everything was able to be done in a couple mins online. The only thing I would have liked a screen with hey i... See more

Rated 5 out of 5 stars

The ease of use was great. I figured it would take a long time and a lot of questions to fill out but you have made it simple, and the prices are VERY competitive. I also like the options of how to pa... See more

Company replied

Rated 5 out of 5 stars

It was quick and didnt ask too many difficult questions that required hours of research. Never spoke with anyone so it was an easy process start to finish.

Rated 5 out of 5 stars

The application process was straightforward. Any questions I had, the representative Brianna answered quickly. The prices were very reasonable. They didn't hassle or pressure me into getting a polic... See more

Company replied

Company details

  1. Insurance agency
  2. Financial advisor

About Ladder

Written by the company

We started Ladder because we fundamentally believe life insurance is good—for people and communities. But at some point, it was hijacked by high pressure sales tactics, expensive products, and slow processes.

It’s time for better life insurance. Ladder gives you a smart, secure, straightforward way to take care of your people, while saving you time, money, and (lots of) hassle.

Contact info

Promotion box for Ladder

Apply today

Apply for term life insurance in minutes

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ladder was very diligent and thorough…

Ladder was very diligent and thorough to ensure our family received the best coverage possible. We all very much appreciate the efforts made and acceptance to provide the security and assurance that come with a life insurance policy. Thank you for your help!

5 February 2025
Rated 5 out of 5 stars

Easy, Affordable, and Reliable Life Insurance

I was pleasantly surprised by how simple and straightforward the process was with Ladder Life Insurance. I always thought getting life insurance would be complicated, but Ladder made it easy to understand and complete. Knowing that my family is now protected gives me immense relief, and the affordable rates were a bonus. I highly recommend Ladder to anyone looking for hassle-free, reliable life insurance.

8 December 2024

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