lafetravel.com Reviews 

878
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention finding incredible deals and very affordable flight options, making last-minute travel much easier to manage successfully. Travelers frequently praise the friendly and supportive staff for going above and beyond to ensure completely smooth and stress-free arrangements. However, some reviewers were not happy with the booking process, noting that ticket prices unexpectedly doubled shortly after initial purchase or reservations lacked proper confirmation numbers. A few other people also felt that customer support could be quite unhelpful and rude when attempting to resolve these sudden price increases.

What people talk about most

Price

Reviewers highlight positive aspects of price, often expressing great satisfaction with the affordable rates... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional agents who... See more

Service

Customers report appreciation for the service, highlighting professional and reliable travel arrangements.... See more

Customer service

Users describe positive interactions with customer_service, highlighting efficient and wonderful care from... See more

Booking process

Consumers find the booking process to be mixed, as experiences vary significantly among users. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice people & everything went well. Very responsive 24/7, answered every question immediately!

Company replied

Rated 4 out of 5 stars

The service was good. I was given a fair price and was happy with the offer.

Company replied

Rated 4 out of 5 stars

Very nice and helpful. Answered any questions self or family had. Only thing I don’t like is we don’t get our tickets until the day before. Other then that worked well with us and got us really great... See more

Company replied


Company details

  1. Airline ticket agency
  2. Flights search site
  3. Travel agent

Written by the company

Our commitment to our clients does not end once they have booked a trip. We continue to stay in touch with them during their journey, after they return, and even between trips. We focus on building lasting relationships with our clients rather than treating them as just another commission. We train our professionals to assist passengers with kindness and care, treating them like friends and valued members of the Lafe Travel family, rather than simply performing a duty.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

878 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(878)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m very disappointed

I’m very disappointed. I ordered a round trip flight because it was cheap. Of course I got scammed into paying $200 more for the flight because they magically sold the other flight to someone else. Stay away from this company. So rude the entire time. He did not listen to what I had to say. I told him certain emails take a long time getting to me, he says yes yes they could take a couple of minutes. I told him I was constantly scrolling back and forth between junk and my inbox then he continually told me to keep checking…. He doesn’t listen.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Very helpful and explained and guided me on what to do.

27 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Lupe,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 5 out of 5 stars

Excellent service

Employees was very patients and informative. Excellent PR.

27 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Nathalie,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 5 out of 5 stars

Shaveen was very helpful in obtaining…

Shaveen was very helpful in obtaining airline tickets.

23 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Greg,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 5 out of 5 stars

He was very helpful

He was very helpful

15 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Sofia,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 1 out of 5 stars

Really bad experience thieves, scammers

They give you a price, you reserve and before they call you to say the price is not available now, and you need to accept a other price, which is higher and if you dont accept you lose your money.

6 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Alejandra,
We have reviewed your case and have found that NO AMOUNT HAS BEEN CHARGED FROM YOU. So, we suggest if you still have any confusions related to charges please contact your bank. Additionally, we have mentioned in our acknowledgement email that all the deals are for limited period and customer needs to respond to our us on time otherwise you could miss this limited time period deals. However, we still guarantee to provide the best possible offers to you which you can compare with other websites. In case you require any further information , please feel free to email us anytime.

Rated 5 out of 5 stars

good comunication

good comunication

9 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Omar,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 5 out of 5 stars

Good company to work with will…

Good company to work with will recommend to friends

6 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Chris,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 5 out of 5 stars

My agent was helpful

My agent was helpful! We will be using the services again!

6 April 2025
Unprompted review
lafetravel.com logo

Reply from lafetravel.com

Hi Teri,
Thank you for taking out time to write such an amazing review and we look forward to assisting in your future bookings.
Regards,
LafeTravel

Rated 5 out of 5 stars

We had some issues with our booking but…

We had some issues with our booking but our agent Natalia Gomez helped us resolve it. LafeTravel is a good agency and will help you solve anything problem you have. I recommend it. If you have time book with LafeTravel.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

We want to thank Juan for his excellent…

We want to thank Juan for his excellent assistance with our flight to Maryland. He was very attentive, answered all our questions, and helped us a lot throughout the entire process. We had to change our flight date, and Juan made everything much easier for us. Thank you so much, Juan, for your great help and patience!”

20 March 2025
Unprompted review
Rated 5 out of 5 stars

My reservation was not processed…

They made me change my review, and would give me a voucher within 24 hours but didn't get it.

My original review was "My reservation was not booked because of over booking. However, my card was not charged".

7 March 2025
Unprompted review
Rated 1 out of 5 stars

Highly Questionable Practices

My wife and I booked and paid for a couple of tickets with Lafetravel. The day after we received a phone call from someone at Lafetravel. The lady’s accent was very hard to understand. They said there was no seats on the flight we booked and that they would offer us a direct flights instead for which we had to pay 3 times the price. The tickets went from 400 cad to over 1000 USD. We were told that we could not cancel or be reimbursed. By then I understood it was a scam and politely mentioned that something was not right. I asked the lady where they were based. She said Wyoming. I said I would call my bank straight away to cancel the payment. Instantly she said she would send us a cancellation email. That was quite a swift turnaround. I went online and read about that exact scam in the same fashion and order. It left a bad taste in our mouths. Careful!!!

6 March 2025
Unprompted review

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