I recently purchased the chouchou, and overall, I'm quite pleased with it. The style and size are perfect for my needs, and the muted raspberry color complements my outfit beautifully, even if it's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The bag is perfect! Art meets design at the intersection with craftsmanship! It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to... See more
Company replied
I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and... See more
Company replied
While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end. There’s a personal touch when you deal with the company for any question or concern you... See more
Company replied
Company details
About Laflore Paris
Written by the company
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Contact info
United States
- natacha@lafloreparis.com
- lafloreparis.com
4.2
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really love the bag and the design…
I really love the bag and the design inside is good more I expected
13 August 2025
Reply from Laflore Paris
Bonjour Eng,
We’re so happy to hear that you love your bag! It’s wonderful to know that the interior design exceeded your expectations. Thank you for sharing your kind feedback, it truly means a lot to us.
Wishing you a very great day.
A bientot
L'équipe Laflore
Reply from Laflore Paris
Bonjour Katrina,
Thank you so much for your kind words! We’re thrilled to know you’re happy with both your bag and the service you received. Your satisfaction means the world to us, and we’re honored to have you as part of the Laflore community.
A bientôt
L'équipe Laflore
Exactly what I was looking for!
15 August 2025
Reply from Laflore Paris
Bonjour Pam,
We’re so glad to hear that your bag is exactly what you were looking for! Nothing makes us happier than knowing it’s a perfect fit for you. Thank you for sharing your excitement with us!
A bientôt
L'équipe Laflore
Second bag I’ve gotten
Second bag I’ve gotten. Very nice quality. Love the orange inside. Make it so much easier to find things inside it.
15 August 2025
Reply from Laflore Paris
Bonjour Jennifer,
Thank you so much for your feedback and coming back for a second bag! We’re delighted to hear that you’re enjoying the quality and especially the orange interior, we designed it with exactly that purpose in mind, to make finding your essentials so much easier.
We truly appreciate your continued support and hope your new bag brings you as much joy and practicality as the first.
A bientôt
L'équipe Laflore
Gift to myself
I came across your bags several years ago and wanted one so desperately. I gave myself a goal of being cancer free for 5 years and I would then celebrate with the bag I would use for the rest of my life.
Everyday this bag reminds me of my bravery, courage and vulnerability. We have a connection my bag and I and I plan on sharing the rest of my life with her by my side.
Thank you for creating this beautiful piece that represents my past, present and my future.
7 July 2025
Reply from Laflore Paris
Bonjour Roni,
Your message truly touched us. Thank you for sharing your feedback with us, such a powerful and personal journey, we are deeply honored that one of our bags has become a symbol of your courage, resilience, and triumph. To know that it represents not just a milestone, but also your bravery and strength, is the greatest compliment we could ever receive.
We’re inspired by your story and grateful that our creation could play even a small role in your celebration of life and strength. May your bag continue to accompany you with pride, beauty, and resilience on every step of your journey ahead.
A bientôt
L'équipe Laflore
I love this backpack
I love this backpack. It’s gorgeous, sturdy and gets constant compliments. It’s a replacement - LaFlor was wonderful on the exchange. I could not be happier.
11 August 2025
Reply from Laflore Paris
Bonjour Molly,
Thank you for your feedback. We’re so happy to hear that you’re loving your backpack and that it’s been receiving so many compliments! It’s wonderful to know the exchange process went smoothly and that you’re happy with the replacement.
Thank you for sharing your kind words , they mean a lot to our team. We hope your bag continues to be a stylish and reliable companion for many years to come!
We remain available if you have any question.
A bientôt
L'équipe Laflore
Refund only received after weeks of stress - refused package, empty gift card, and evasive responses
I returned two items to Laflore Paris within their return window, using their prepaid shipping labels and following all instructions. One package (the Chouchou) was marked "refused" by Laflore and sent back to me unopened. The other (a Bobobark) vanished into the system due to the low-cost, untracked return shipping method Laflore themselves chose. I then received multiple automated messages from them saying that the refund period had expired and would be cancelled.
Despite doing everything right, I had to follow up multiple times over several weeks just to receive the refund I was owed. Their customer service was vague, evasive, and slow to respond with anything actionable. At one point they even told me to re-ship the Chouchou at my own expense, despite their initial package refusal and my having already paid for the original return label.
At one point, they even sent me a gift card with a $0 balance, without explanation - only later claiming it was "sent by mistake". The fact that they sent me an empty gift card instead of issuing a proper refund says everything about how disorganized and dismissive this company is.
They eventually refunded the full amount - but only after I threatened a chargeback, complaints to Canadian and French authorities, and sent detailed documentation multiple times. The burden should not be on the customer to chase down what's rightfully theirs.
While I got my money back, I'm still incredibly disappointed in how Laflore handled this return. Their website claims "easy returns" and ethical practices, but my experience was stressful, slow, and professionally lacking. I do not plan to shop with them again - and I hope this helps other customers avoid going through the same ordeal.
23 July 2025
Unprompted review
Reply from Laflore Paris
Bonjour Alexiss,
Thank you for taking the time to share such detailed feedback about your recent experience with our returns process. I want to sincerely apologize for the stress and frustration you encountered, this is not the standard we strive to uphold at Laflore Paris.
From what you’ve described, there were multiple breakdowns in communication and process, With our investigation, we noted a delay and the breakdown in shipping your return with the courier firm, I completely understand how these issues compounded to create an unnecessarily difficult and time-consuming situation for you.
While we' re relieved that your full refund was ultimately issued, it should never have required repeated follow-ups or the level of effort you had to put in. We are reviewing this case in detail with our logistics and customer care teams to ensure improvements are made immediately:
Your feedback has highlighted areas where we must do better, and for that, I’m genuinely grateful. I’m deeply sorry that we fell short of the “easy returns” promise and our commitment to ethical, professional service in your case.
Thank you again for bringing this to our attention. While I understand you may not wish to shop with us again, please know your experience has directly prompted changes to prevent this from happening to other customers.
A bientôt
L'équipe Laflore
Great product
Great product, fast shipping. I do wish the green was more teal as it is in the photos. We're updating our executives (female led company) with these products.
3 August 2025
Reply from Laflore Paris
Bonjour Deb,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the product and delivery speed. We appreciate your note on the green shade, colors can sometimes appear differently depending on lighting and screen settings, but your feedback is valuable and will be shared with our team.
It’s wonderful to know these pieces will be part of your executives’ updates, especially for a female-led company. We’re honored to be included in such an inspiring initiative.
Please let us know if you have any questions, we are happy to assist.
A bientôt
L'équipe Laflore
Beautiful, impractical bags
I have many Laflore bags and they are all without a doubt beautiful but also completely impractical. The hardware on the bobobark makes so much noise! All the bags have a this similar issue, but bobobark is the loudest and most irritating. Constant clanking of metal. And the last time I traveled with the trolala, I considered trying to get rid of it halfway through the trip. It is designed for 1-2 nights of car or maybe train travel. Even then I found it very impractical. Overall, I still like these bags, but they are not travel friendly.
8 April 2025
Unprompted review
Reply from Laflore Paris
Bonjour Susan,
Thank you for sharing your honest feedback, we truly appreciate your loyalty as someone who owns multiple Laflore bags. We’re delighted to hear that you find them beautiful, but we’re also sorry to learn about the challenges you’ve experienced, particularly with the Bobobark hardware noise and the practicality of our travel bags.
Your input is incredibly valuable to us, as it helps us better understand how our designs perform in real-life situations. I’ll be sure to pass your comments along to our design team for consideration in future improvements, especially regarding hardware sound and travel functionality.
In the meantime, if you’d like, we can share some tips on minimizing hardware noise for your Bobobark, as well as packing suggestions to make the Trolala more efficient for travel. Our goal is to ensure you continue to enjoy your bags while getting the most out of them.
Thank you again for being part of the Laflore community and for taking the time to let us know about your experience.
A bientôt
L'équipe Laflore
Laflore to the Rescue…
When I had a mishap with my beloved Bobo I received a prompt response from Customer Service and a solution. I bought the repair kit to match my bag along with a bottle of conditioner. My bag looks almost brand new and is ready for the next adventure. Mille merci!
19 July 2025
Reply from Laflore Paris
Bonjour Maggie,
Thank you so much for sharing this with us! We’re truly happy to hear that your Bobo is looking refreshed and ready for new adventures. It means a lot to know our team could support you promptly and that the repair kit and conditioner did the trick.
Your kind words and continued trust in us mean the world. Mille merci to you, too, for being part of the Laflore family. We remain available if you have any question.
A bientôt
L'équipe Laflore
shipping was fast and no tariff
shipping was fast and no tariff. I apologize for the U.S. President and his awful policies.
I get so many compliments on all three of my Laflore bags!
31 July 2025
Reply from Laflore Paris
Bonjour Paige,
Thank you for your kind message, we're so glad your order arrived quickly and without any extra fees! It truly means a lot to hear how much you're enjoying your Laflore bags, and we're thrilled that you're receiving so many compliments. Your support and thoughtfulness are deeply appreciated!
We remain available if you have any question.
A bientot
L'équipe Laflore
Love that it’s a vegan bag and can hold…
Love that it’s a vegan bag and can hold so much! Had a precious bag with a different design and I’m happy with my new bag as I was with the previous one
31 July 2025
Reply from Laflore Paris
Bonjour Seema,
Thank you for sharing this! We're so glad to hear that you're enjoying your new bag just as much as your previous one. It's wonderful to know the vegan design and spaciousness are working well for you. We truly appreciate your continued support!
A bientot
L'équipe Laflore
This bag is perfection
The bag came very quickly, the craftsmanship is perfect, did not need customer service. The care instructions, the warranty, everything that I need to know was with the bag.
16 July 2025
Reply from Laflore Paris
Bonjour Amber,
Thank you so much for your kind words! We're delighted to hear that everything met your expectations, from the speedy delivery to the craftsmanship and thoughtful details. It means a lot to us that you’re enjoying your bag and found everything you needed right inside. Here's to many wonderful moments with your new piece!
A bientot
L'équipe Laflore
Loved the wallet but do wish there was…
Loved the wallet but do wish there was a way to carry it on your wrist. Otherwise it's perfect!
30 July 2025
Reply from Laflore Paris
Bonjour Jenay,
Thank you so much for your feedback! We're thrilled to hear you loved the wallet. A wrist strap is a great idea, we’ll definitely share this suggestion with our design team. We’re always looking for ways to improve based on what our customers truly want. Thanks again for your support!
Please feel free to reach out if you have any question, we remain available to assist. Wishing you a very great day.
A bientot
L'équipe Laflore
A fan for life
While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end.
There’s a personal touch when you deal with the company for any question or concern you might have, which makes you feel like this family owned business is attentive and wants to make sure you’re fully satisfied.
30 July 2025
Reply from Laflore Paris
Bonjour Anuradha,
Thank you so much for your kind and thoughtful words. We’re truly grateful for your recognition of the craftsmanship and care that go into each of our pieces. As a family-owned business, it means the world to us that you feel the personal connection, we genuinely want every customer to feel valued and supported.
Your feedback encourages us to keep striving for excellence in everything we do!
Please feel free to reach out if you have any question, we remain available to assist. Wishing you a very great day.
A bientot
L'équipe Laflore
Obsessed with my bag
Obsessed with my bag. Shipping was quick. I get compliments everyday
19 July 2025
Reply from Laflore Paris
Bonjour Jenn,
Thank you for your review. We’re thrilled to hear that you’re obsessed with your bag, that makes our day! It’s wonderful to know shipping was smooth and that your bag is getting the attention it deserves. Compliments every day? That’s what we love to hear!
Thank you so much for being part of the LaFlore family. If you ever share a photo on social, don’t forget to tag us we’d love to see your style!
A bientôt
L'équipe Laflore
Good Product and Excellent Customer Service
In my case, my order didn’t work out this time, but the team at Laflore processed my return in a timely fashion. I definitely would consider buying from them again. The quality is good, materials inventive and the design solid,
15 July 2025
Reply from Laflore Paris
Bonjour Laurene,
Thank you for sharing your experience with us. While we’re sorry to hear that your order didn’t work out this time, we’re glad the return process went smoothly and that you appreciate the quality, innovative materials, and thoughtful design of our products.
We’d love the opportunity to serve you again in the future and provide an experience that’s a perfect fit for you. If you ever have any questions or need assistance choosing your next piece, we’re here to help! Wishing you a very great day!
A bientôt
L'équipe Laflore
Adorable!
My Bebe bark is the cutest most functional bag I own, I got it on sale so it was significantly less expensive than my other bags and easily one of the best I’ve ever owned! I bought it in creme Croco so cute!
1 July 2025
Reply from Laflore Paris
Bonjour Kelly,
We’re so happy to hear that your Bebebark has become one of your favorite bags! The crème croco is such a gorgeous choice ,chic and versatile. And we love that you found it on sale and feel it’s one of the best bags you’ve ever owned!
Thank you for sharing your excitement with us. We can’t wait to see how you style your Bebebark! If you’d like, feel free to share a photo with us on social media we’d love to feature your look.
Thank you again for being part of our community. Enjoy your Bebebark!
A bientôt
L'équipe Laflor
It was a loooonnng wait but it was…l
It was a loooonnng wait but it was delivered as promised by the company. I love the lightweight design. Good size. I am a little sad I missed the red version but I will love my little black chouchou!
12 July 2025
Reply from Laflore Paris
Bonjour Lisa,
Thank you for your patience and for sharing such kind words! We’re so glad to hear your Chouchou arrived and that you’re loving its lightweight design and perfect size. The black version is such a timeless classic, and we’re sure it will serve you beautifully.
We’re sorry you missed out on the red version this time, we’ll make sure to keep you updated on future color releases so you don’t miss your favorite next time!
Thank you again for being part of our community. Enjoy your new Chouchou!
A bientôt
L'équipe Laflore
Trolala first disappointment
I have purchased maybe 10-15 bags, eyeglass cases, wallets, and loved them all. Finally got a trolala and first time I’m disappointed. The two straps are not buckles but some other sliding things that are hard to maneuver and I also got the packing cubes and they are too tall. They don’t fit. It’s like the bag wasn’t cut tall enough. Keeping it because I want to use it for an upcoming trip, but am bummed.
9 May 2025
Reply from Laflore Paris
Bonjour Debra,
Thank you so much for sharing your feedback and for being such a loyal customer, 10 to 15 bags is truly incredible, and we appreciate your continued support.
I’m so sorry to hear that your experience with the Trolala and packing cubes wasn’t what you expected, especially given how much you’ve loved your previous purchases. The sliding strap design is intended for versatility, but I understand it can feel less intuitive than buckles. Your feedback on this, as well as the packing cube fit, is extremely valuable and will be shared with our design team for future improvements.
Even though you’re keeping the bag for your upcoming trip, we’d love to ensure your experience is as positive as possible. If you’d like, we can share a quick guide or video on adjusting the straps to make them easier to maneuver.
Thank you again for your honest feedback and for trusting us with your travel essentials. If there’s anything else we can do to make your experience better, please let us know, we’re here for you.
A bientôt
L'équipe Laflore
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.