I recently purchased the chouchou, and overall, I'm quite pleased with it. The style and size are perfect for my needs, and the muted raspberry color complements my outfit beautifully, even if it's... See more
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The bag is perfect! Art meets design at the intersection with craftsmanship! It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to... See more
Company replied
I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and... See more
Company replied
While these bags are costly, there’s a lot of workmanship and style that makes these bags quality and high end. There’s a personal touch when you deal with the company for any question or concern you... See more
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Company details
About Laflore Paris
Written by the company
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Contact info
United States
- natacha@lafloreparis.com
- lafloreparis.com
4.2
Great
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Very bad quality stuff delivered
Very bad quality stuff delivered. Bag had all the stains. We have returned it to Laflore Paris, however not heard it bag till now.
13 July 2025
Reply from Laflore Paris
Bonjour Navneet,
Thank you for sharing your feedback, and we sincerely apologize for the condition of the bag you initially received, that’s certainly not the experience we strive to provide.
After reviewing your case, we can confirm there has been ongoing communication with our support team, and we’re happy to let you know that your replacement item is already in transit.
We truly appreciate your patience and understanding throughout this process. Our goal is to ensure you receive a product that meets the quality and value you expect from us.
If you have any further questions or need assistance, please don’t hesitate to reach out toour support team. They remain available to assist. Wishing you a very great day
A bientôt
L'équipe Laflore
Cork is very thin and peels off after…
Cork is very thin and peels off after less than a year of daily use. Customer service doesn’t honor warranty and blame me for misuse even though I conditioned the bag. I have a lot of experience with the company since they started and they are a disingenuous, deceptive and shady company, just with excellent marketing. I have several of their bags and they look pretty but they have design flaws and quality issues that a $300+ bag should not have.
18 July 2025
Unprompted review
Reply from Laflore Paris
Bonjour Wendy,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about your disappointment with the durability of your bag and the service you received. This is not the experience we want for any of our customers, especially given your history with our brand.
We take concerns about product quality and customer service very seriously.We can assure you that quality is our priority. Your feedback regarding cork durability, conditioning, and design is extremely valuable and will be shared with our product development team as always for review.
Although the situation has caused frustration, we would like the opportunity to make things right. If you’re open to it, please send a message to our support team with your order details so we can revisit your case and see what solutions we can offer.
Thank you again for your candid feedback, it helps us improve and serve you better. Wishing you a very great day.
A bientôt
L'équipe Laflore
Love the material and unique design.
12 July 2025
Reply from Laflore Paris
Bonjour LD,
We’re so happy to hear that you love the material and our unique design! Your appreciation means so much to us, as every detail is thoughtfully chosen to combine beauty, functionality, and sustainability.
Thank you for being part of our community! If there’s ever anything we can do to make your experience even better, we’re just a message away.
A bientôt
L'équipe Laflore
After a very long wait after ordering
After a very long wait after placing my order , I was so excited and hopeful this would be the perfect every day bag. It is just a bit too small, and the long strap, as well as the bamboo straps I ordered, just didn’t feel natural. The best straps are the ones that came attached, fits right over my shoulder if needed. It is very cute, and I will use it for when I absolutely don’t need much with me. I love the materials both inside and out.
12 July 2025
Reply from Laflore Paris
Bonjour Mary,
Thank you so much for sharing your honest feedback with us. We’re delighted to hear that you love the look and materials of your bag, even though the size and some of the straps didn’t feel quite right for your needs.
Your comments about the strap comfort and overall usability are incredibly valuable and will be shared with our design team as we continue improving our products. We want every bag to be as practical as it is beautiful.
If you ever decide to explore options that might work better for your daily needs, please let us know, we’d be happy to recommend styles with more space or alternative strap designs that could suit you better.
Thank you again for your support and for being part of our community. If there’s anything we can do to make your experience even better, don’t hesitate to reach out.
A bientôt
L'équipe Laflore
What I don't like is that I've already…
What I don't like is that I've already filled out one of these surveys with a complaint, and so far have received nothing but requests for more surveys. My bag (toto), arrived with an area on the front where it looks like monograms were added, then removed. Strangely enough, they're my initials, so I don't know why you would mar the bag (which is terribly marred, now, on its FACE). I don't know what happened, it arrived all smudged up. Grand lot of money for a messed up bag. Love the style, the form, the quality. Too bad its face got messed up before it left your facility. Would be a gorgeous bag without this huge blemish.
17 July 2025
Reply from Laflore Paris
Bonjour Christina,
Thank you for sharing this with us, and I’m truly sorry for the condition in which your Toto bag arrived. This is absolutely not the experience we want for you especially with the excitement for your bag.
I completely understand your concerns, receiving a product with a noticeable blemish, particularly on the front of the bag. We take these matters seriously, and I’d like to make this right for you.
We can arrange for a replacement bag to be sent to you at no additional cost. Please send a message to our support team via natacha@lafloreparis.com and I’ll ensure the process is handled promptly.
Thank you again for bringing this to our attention, your feedback helps us maintain the quality standards we strive for. I look forward to resolving this for you quickly.
A bientôt
L'équipe Laflore
I trust and recommend this company!
I have made purchases on the website and through crowdfunding efforts, I have always gotten my products. I absolutely love their quality and sustainability. They are responsive through social media and through their customer service email. I do trust and recommend this company.
16 July 2025
Reply from Laflore Paris
Bonjour Jane,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you love our products and value our commitment to quality and sustainability. Your trust and continued support mean the world to us, and we’re grateful for your kind words about our responsiveness and service.
It’s customers like you who inspire us to keep improving and creating pieces you’ll love. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
A bientôt
L'équipe Laflore
Bye-Bye department store handbags!
These handbags are beautiful, and the customer service was exceptional! You have definitely gained a loyal customer.
2 July 2025
Reply from Laflore Paris
Bonnjour Kelly,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the handbags and had such a positive experience with our customer service team. Your support truly means the world to us, and knowing we’ve gained a loyal customer makes us incredibly proud.
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We can’t wait to serve you again soon!
A bientôt
L'équipe Laflore
Keeping accessories with the bag
I just brought the chain but to review it, I had to agree to a 2024 date. Thank you for the kind response. I’ve taken several photos of what I have done to keep the backpack straps on the bad with the chain. Because, it is easy to forget where the accessories are. How do I send the Photos? I’ll try on email. Victoria Alexander
15 July 2025
Unprompted review
Reply from Laflore Paris
Bonjour Victoria,
Thank you for your feedback and for taking the time to share your creative solution, we love seeing how our customers make their bags even more functional! We’d be delighted to see your photos.
You can simply send to our support email - natacha@lafloreparis.com and attach the images directly, or if it’s easier, you can send them to social media platform . Once we receive them, we’ll confirm right away.
Thank you again for your enthusiasm and for being part of our community, we can’t wait to see your photos!
A bientôt
L'équipe Laflore
I thought it was perfume when I ordered
9 July 2025
Reply from Laflore Paris
Bonjour Cara,
Thank you for your message. It appears that this occurrence does not involve Laflore. We are manufacturers of vegan bags characterized by timeless beauty, durability, and sustainability. We put up our products on our website with photographs to inform our clients of what to expect. Kindly confirm the company involved or provide further clarification. Nonetheless, we would be pleased to become part of the Laflore family. Let us know if you have any question.
A bientôt
L'équipe Laflore
Quality
I really believe in this company. I find their products good quality and worth the money. The company should offer more color crème and have a wider color range at all times. Also, if you do the kickstarter they literally take the order and then make the bags so it takes a while. I have bought bags over several years and the shipping has become much faster. They are also really cute bags with a classic design.
5 July 2025
Reply from Laflore Paris
Bonjour Emily,
Thank you so much for your kind words and continued support, it truly means the world to us!
We’re so glad to hear you value the quality of our products and have had a positive experience over the years, especially with the improvements in shipping. Your feedback about our color range particularly crème is noted and genuinely appreciated. We're always exploring ways to expand our offerings, and hearing directly from customers like you helps guide those decisions.
And you're absolutely right about our Kickstarter model each piece is made-to-order, which takes a bit more time, but also allows us to craft our bags more mindfully and sustainably.
We're honored to have you as part of our community, and we can’t wait to share what’s next. If there’s ever anything you’d like to see or suggest, don’t hesitate to reach out!
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour,
Thank you so much! We’re thrilled you love the classic style, it’s a big part of what we aim for: timeless beauty with thoughtful design. Please let us know if you have any question, we are happy to assist.
A bientôt
L'équipe Laflore
Quality workmanship and I love the doq
Quality workmanship and I love the doq! this is my third purchase from Laflore, although I'm still waiting for delivery of my chou-chou.
The colour of the doq was not what I expected, much less petal pink which was disappointing, however it likely more versatile in its beige-ness.
20 June 2025
Reply from Laflore Paris
Bonjour Melissa,
Thank you so much for your feedback and continued support—it means the world to us! We're glad to hear you appreciate the quality craftsmanship and are loving your new Doq. That said, we're sorry the color wasn’t quite what you expected. We understand how important those little details are, and we appreciate your perspective on its versatility. Fingers crossed your Chou-Chou arrives soon—we can’t wait for you to receive it! 💛
A bientot
L'équipe Laflore
I love my pink bebebark
I love my pink bebebark! I bought a black one last year, and was thrilled to get a pink one. The style is great, interesting, and well made. The customer service is sincere and genuine. They're always ready to answer questions and give support. I'm hoping for a mustard yellow bag in the future!
18 June 2025
Reply from Laflore Paris
Bonjour TB,
Thank you for your Feedback. That's so lovely to hear! We're thrilled you’re enjoying both your pink and black Bebebark bags, what a stylish duo! It means a lot to know you appreciate the craftsmanship and our team’s support. And noted on the mustard yellow-That would be such a fun color—we’ll pass the suggestion along! Thanks again for being such a wonderful part of the Laflore
A bientot
L'équipe Laflore
Love my new bag!
I pre-ordered my 5th bag from LaFlore, and received it at the time stated. Shipping was fast. Their handbags nice are well made. I like the concept of the business too
19 June 2025
Reply from Laflore Paris
Bonjour Kasey,
Thank you for your feedback, continued support and for sharing your experience! We're thrilled to hear that your 5th LaFlore bag arrived on time and met your expectations. It means a lot to know you appreciate both the craftsmanship and the mission behind our brand. Enjoy your new bag and if you ever need anything, we’re always here to help.
A bientôt
L'équipe Laflore
I do not like the finish and don’t know…
I do not like the finish and don’t know if this a mistake or if this is what it is supposed to look like. I want to talk to someone
15 June 2025
Reply from Laflore Paris
Bonjour Debra,
Thank you for your feedback. We're so sorry to hear you're disappointed with the finish of your item. If you're unsure whether it's a defect or just part of the design, we completely understand wanting to speak with someone directly.
To get the fastest assistance, please email our customer care team at natacha@lafloreparis.com with:
your order number, brief description of the issue and clear photos of the finish in question
They'll review it quickly and let you know whether it’s intentional or if a replacement or return is appropriate. Thank you for being a part of the Laflore community. We are here to support you.
A bientôt
L'équipe Laflore
The Chouchou bag ...ROCKS!!!
I'm completely in love with my Chouchou bag—it’s officially my go-to! After years of lugging around oversized totes, I’m thrilled to have found this compact little gem that fits everything I need daily. Don’t be fooled by its size—it’s surprisingly roomy, with space for my wallet, phone, keys, and makeup essentials. It’s versatile, adaptable, and effortlessly stylish—just right for life on the go. Honestly, what more could you want? Actually… more Chouchou bags. I’ll definitely be ordering again. Trust me—you’re going to love it.
9 June 2025
Reply from Laflore Paris
Bonjour Peacock,
Thank you for your feedback, what a glowing review. We're absolutely delighted that your Chouchou bag has become your everyday essential. It's designed exactly for that balance of style, practicality, and versatility, and it sounds like it’s serving you perfectly. We're honored to be part of your daily routineand we’re here when you're ready for your next Chouchou (or two 😉). Thank you again for your heartfelt words!
A bientôt
L'équipe Laflore
The bag is lightweight
The bag is lightweight, holds more than you would expect, and looks fantastic. Love love love it.
13 June 2025
Reply from Laflore Paris
Bonjour Debbie,
Thank you for your feedback. We're so thrilled to hear that you're loving your bag! Lightweight, spacious, and stylish, that's exactly what we aim for. Thank you for sharing your kind words and enthusiasm. We hope it continues to bring joy and compliments every time you carry it!
Please let us know if you have any question, we are happy to help.
A bientôt
L'équipe Laflore
The bag is perfect!
The bag is perfect!
Art meets design at the intersection with craftsmanship!
It’s beautiful, it’s functional, it was delivered in beautiful packaging with a dust cover! It came with straps to convert to backpack, cross body and my favorite.. the bamboo handle!
Mine is raspberry.. it’s gorgeous!
It fits my laptop, has pouches for phone, keys, and other small things.
The hardware is strong and stylish.
The bag is perfect!
Merci beaucoups!
19 June 2025
Reply from Laflore Paris
Bonjour Lisa,
Thank you so much for your feedback! We're absolutely delighted that your bag has brought you such satisfaction. Your description perfectly captures the essence of what we strive for: the fusion of art, design, and craftsmanship. The raspberry color truly is a standout, and it sounds like you're making full use of all the thoughtful features, from the elegant bamboo handle to the convertible straps.
Please let us know if you have any question, we are happy to help.
A bientôt
L'équipe Laflore
Beautiful bag
While it’s a beautiful bag, I’m disappointed in the raspberry color. It is a lot more brown and less vibrant than the advertised photos. The bamboo handle is rough and knotty, so it’s not an accessory I will not be using.
I initiated communication about the timing of my order and service was very prompt and friendly. I’m looking forward to using the bag soon.
18 June 2025
Reply from Laflore Paris
Bonjour Teri,
Thank you for your honest feedback, we truly appreciate it.
We're glad to hear our service team was responsive and that you're excited to start using your bag. That said, we're sorry the raspberry color and bamboo handle didn’t meet your expectations. While natural materials like cork and bamboo can vary slightly in tone and texture, your disappointment is completely understandable especially when the product doesn't quite match the imagery.
If the bamboo handle feels too rough or isn't what you were hoping for, we’d be happy to pass along that feedback to our product team for future improvements. And if there's anything we can do to help make your experience more satisfying, don’t hesitate to let us know.
We hope your bag still brings you joy and proves to be a versatile companion in your daily life!
A bientôt
L'équipe Laflore
Reply from Laflore Paris
Bonjour Jenny,
Thank you for your feedback. We're so happy to receive your review. Thank you for sharing your kind words and we hope it continues to bring joy and compliments every time you carry it!
Please let us know if you have any question, we are happy to help.
A bientôt
L'équipe Laflore
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