La Maison du Parfum Reviews 

1,421
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the wonderful selection of available fragrances that always arrive safely. Many people also highlight the prompt shipping, careful packaging, and the delightful complimentary samples included with every single purchase. Consumers truly appreciate the helpful staff support and state they would definitely order from here again. However, some customers also noted unexpected customs charges and additional fees upon receiving their international delivery. A few reviewers experienced noticeable delivery delays or frustrating issues with shipping carriers when receiving orders from abroad.

What people talk about most

Product

Clients share positive opinions on product quality, praising the incredible and exquisite scents. Reviewers... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional... See more

Quality

Consumers find quality to be positive and consistently report great satisfaction with the products. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helpin... See more

Company replied

Rated 5 out of 5 stars

Ordered my fragrance from overseas in the USA. Pricing was great, and shipment was fast. Only concern which I cleared up quickly was since the order was shipped from Blegium to the US, it needed a dec... See more

Company replied

Rated 5 out of 5 stars

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with La Maison Du Parfum. They sent my Bianco Latte perfume from Belgium to South Africa, and everything went smoothly. The staff were very helpful and friendly, the servi... See more


Company details

  1. #46 of 114 best companies in Perfume store
  2. #62 of 131 best companies in Cosmetics shop
  3. #40 of 64 best companies in Toiletries Shop

Written by the company

Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,421)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what ordered and very fast…

Exactly what ordered and very fast delivery

15 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

That's wonderful to hear! We're thrilled that you received exactly what you ordered and that the delivery was very fast. Thank you for your business! ✨

Rated 5 out of 5 stars

Perfect delivery

14 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Kate

Thank you for the fantastic review! We are so glad to hear that you experienced a "Perfect delivery."

We appreciate your business!

Sincerely, The La Maison du Parfum Team

Rated 5 out of 5 stars

Excellent service.

21 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Thank you very much for your feedback! We are delighted to hear you are pleased with our service. Your satisfaction is our top priority!

We hope to see you back soon!

Sincerely, The La Maison du Parfum Team

Rated 5 out of 5 stars

Responsive to customer concerns

Responsive to customer concerns. On-time delivery.

20 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Thank you so much for your kind words! We are thrilled to hear that you are satisfied with our service and that your order was delivered on time. We truly appreciate your support!

We look forward to serving you again soon!

Sincerely, The La Maison du Parfum Team

Rated 1 out of 5 stars

Rubbish service..still didn't get the…

Rubbish service..still didn't get the parcel.Avoid...don't by anything from them

12 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear ,

We are very sorry for the issue you experienced with your delivery. We have investigated this matter and can confirm that, since the parcel was not received, we have processed a full refund for your order.

We sincerely apologize for the inconvenience this caused and hope that despite this issue, you might consider us again in the future.

If you have any further questions regarding the refund, please contact us directly at contact@lamaisonduparfum.com.

Sincerely, The La Maison du Parfum Team

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Excellent service

Very quick delivery, very well packaged, nice surprise gift.

11 September 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear,

thank you for your review!
We’re delighted to hear your order arrived quickly and well-packaged and that you enjoyed the surprise gift.
We look forward to serving you again!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Fragrance du bois purchase. Very prompt and cordial with response…

Very prompt and cordial with response to my enquiries. Helpful support with logistics to ensure that I received my purchase. Excellent all round,

3 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you for your wonderful review!
We’re glad to hear our team could assist you promptly and make sure your purchase arrived smoothly.
We truly appreciate your kind words and look forward to serving you again!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Perfume Paradise

It was an absolute amazing experience getting personalized advice about which smell would be most suitable. Wim has the skill to translate your olfactory wishes like nobody else can.

11 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Tine,

thank you so much for your kind words!
We’re delighted to hear that Wim could help you find the perfect scent and make your experience so memorable.
We truly appreciate your feedback and look forward to welcoming you again!

Best regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Trouble free efficient process !

The process from start to finish was smooth with regular updates as to where the order was in transit! Timely delivery of great product!

17 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Anna!

Thank you for your wonderful review!
We’re thrilled to hear that the entire process was smooth, with clear updates and that your order arrived on time.
We’re glad you’re happy with the product and look forward to serving you again!

Best regards,
LMDP

Rated 5 out of 5 stars

Correct and Fast

15 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Jane,

thank you for sharing your review!
We’re glad to hear your order arrived smoothly and met your expectations.
We look forward to your next order!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Excellent choice

Excellent choice. Great service!
Five stars!

7 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you for your wonderful review!
We’re thrilled to hear you’re happy with our service.
We truly appreciate the five stars! ⭐

Best regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Very good choice

plenty of perfumes to choose and great delivery time

13 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Roxana,

thank you for your review!
We’re delighted to hear you enjoyed our wide selection of perfumes and fast delivery.

We look forward to serving you again!

Best regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great French perfume

Great French perfume, competitive price delivered quickly

10 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Paul,

thank you for your review!
We’re delighted to hear you enjoyed the perfume and our service.
We look forward to serving you again.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Quick Delivery

Quick Delivery, clean packaging, very satisfied

9 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you for your review!
We’re delighted to hear that you’re satisfied with your order.
We look forward to serving you again!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Perfect service and super sipped…

Perfect service and super sipped delivery, highly recommended

9 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Jolanta!

Thank you so much for your kind words!
We’re thrilled to hear you enjoyed our service and fast delivery.
Your recommendation means a lot to us. ❤️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Very efficient and responsive

Very efficient and responsive

9 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Julia,

thank you for your kind words!
We’re glad to hear you found our service efficient and responsive.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great company, very professional

I never received my package and got in touch. I paid €450 for a Clive Christian perfume that never arrived.

Maison du parfum followed up with the courier and found out that the package had never arrived. They sent me a replacement bottle, amazing!!!

Big recommend.

12 September 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Viviana,

we are very sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We’re glad to hear your replacement parcel has arrived!
We truly appreciate your patience and hope you’re enjoying your perfume.
We look forward to your updated review and thank you for giving us the chance to make things right.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

High quality perfume shop

I ordered a perfume online . It arrived really soon only a few days later . The quality of the perfume was exquisite as well as the variety of the products on the site

7 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Marina,

we’re so happy to hear your order arrived quickly and that you loved the perfume!
Thank you for appreciating our selection ❤️
We can’t wait to serve you again!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great variety and fast service

Great variety and fast service

6 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Jose,

thank you for your kind words!

We’re thrilled to hear you enjoyed our variety and fast service.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

I like it because of how fast their…

I like it because of how fast their shipping is and I almost always buy here because they have most of the perfumes that I like and that I can't get elsewhere.

2 October 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Cristina,

thank you for your kind feedback!
We’re delighted to hear that you appreciate our fast shipping and the wide selection of perfumes.
It’s wonderful to know we carry the fragrances you love and can’t easily find elsewhere.

We look forward to welcoming you back soon!

Best regards,
La Maison Du Parfum

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