Great customer service, kind, efficient and solution-oriented. Good quality price ratio: I've bought 3 lamps from their website in the last 2 years and they have all lived up to our expectations. When... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the Lindby LED panel Nelios (120 x 60 cm, CCT, black metal), and the overall experience was very smooth. Delivery was quick and straightforward, and the product arrived well-package... See more
Company replied
I had a fantastic experience shopping with Lampen24. The prices are very competitive, and the shipping was super fast—everything arrived sooner than expected. I ordered a pendant light which is bea... See more
Company replied
We are very happy with the products we purchased from Lampen24. As we bought a ceiling lamp for our bedroom and another one for our living room in addition of a standing one. All of them are working p... See more
Company replied
Company details
Written by the company
Lampen24.nl is de webwinkel voor alle soorten lampen en verlichting. Met onze verlichtingsideeën maken wij je omgeving niet alleen helderder, maar ook mooier! Wij bieden je een samengesteld en veelzijdig assortiment van meer dan 400 merken - lampen en verlichting voor elke smaak, elke behoefte en elk budget. Voor de perfecte lichtsfeer voor elke gelegenheid om je welzijn te verbeteren. Lampen24.nl kan je professioneel deskundig advies verwachten, ook voor zakelijke klanten. Kies bovendien uit flexibele betaalmethoden van iDEAL tot achteraf betalen via factuur en profiteer je van een uitstekende leveringservaring.
50 dagen bedenktijd
Gratis retourneren binnen 50 dagen en geld-terug-garantie
Bij Lampen24.nl bieden wij je een langere geld-terug-garantie. Dit betekent dat je de producten die je van ons hebt ontvangen binnen de 50 dagen zonder opgave van reden gratis aan ons kunt retourneren. Je hebt dus de volle 50 dagen bedenktijd om te zien of de bestelde lamp in je interieur past. Ben je niet tevreden gaat de retour eenvoudig en snel via ons online retourenportaal.
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- 050 - 211 0 211
- info@lampen24.nl
- lampen24.nl
4.2
Great
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from lampen24.nl
Dank voor uw evaluatie.
Delivery service is a disaster
Delivery service is a disaster. Keeps on postponing, rescheduling and unnecesarily delaying the delivery. Its already a week and counting…
18 November 2024
Reply from lampen24.nl
DAnk voor uw evaluatie. wij doen ons uiterste best zo snel mogelijk bij u te leveren.
I am very impressed with the lights…
I am very impressed with the lights that we bought for our home office. It is really great quality.
13 November 2024
Reply from lampen24.nl
Dank voor uw mooie waardering.
Reply from lampen24.nl
Dank voor uw mooie beoordeling.
The product took more than one month to…
The product took more than one month to be delivered. The dead line was 3 days.
12 November 2024
Reply from lampen24.nl
Dank voor uw evaluatie.
Reply from lampen24.nl
Dank voor uw revieuw
Nice lights for a fair price an the…
Nice lights for a fair price an the delivery was on time.
8 November 2024
Reply from lampen24.nl
Dank voor uw mooie beoordeling.
Verwarrende fotos op website
Veekeerde lamp gestuurd door verkeerde fotos op de website die doen denken dat de lamp van messing is
23 October 2024
Reply from lampen24.nl
Dank voor uw review. Altijd kijken naar de foto's waar het licht uit is. Foto's waar het licht aan is, geven een vertekend beeld.
Customer Service need improve communication
The product it self is ok. All arrived well, but customer service needs more training how to talk with customer. I tried to check status of my parcel because data on website accoun said that shop is out of stock, and I need to wait. In phone call with a customer Service I changed double checking... and the worker became frustrated why I am asking repeated questions, I was interrupted multiple time while talking.... so all in all. I hope you do not have to contact Customer Service. Otherway the product is oke.
7 November 2024
Reply from lampen24.nl
Dank voor uw review
Reply from lampen24.nl
DAnk voor uw waardering.
lamp
Had an issue and was promptly and helpfully resolved. The lamp is very beautiful, as it is in the pictures, I was not disappointed.
25 October 2024
Reply from lampen24.nl
Dank voor uw mooie waardering.
Very helpful follow up to replace a…
Very helpful follow up to replace a lamp we received that had a defect
23 October 2024
Reply from lampen24.nl
Dank voor uw mooie beoordeling.
Lamps look great
Lamps look great, exactly how the pictures showed them. The quality is pretty good too
21 October 2024
Reply from lampen24.nl
DAnk voor uw mooie beoordeling.
Scam company, stay away
This is a scam company, beware. I received an item I didn’t order, just a piece of metal in the box instead of 3 lamps I ordered. And now they say that I have to take this HUGE box and send it them it by myself. They are not going to send a proper order or return money.
25 October 2024
Unprompted review
Reply from lampen24.nl
thank you for your review. I am sorry to learn that you do not like your lamp. My apologies for the inconvenience. We need the lamp back in our warehouse before we can refund to you. Free return is via GLS. You can return via another courier if you like but then it is not for free.
Have faced few issues with the order
Have faced few issues with the order.
1. The delivery took way longer than was promised initially.
2. On one part of the lamp there were small spots without a paint.
17 October 2024
Reply from lampen24.nl
Thank you for your evaluation. If you receive an item which is not ok, then please contact with pictures on arrival our customerservice. It is you right to receive a good working undamaged lamp.
Delivery and material problems
Delivery was not as promised on your site 2-4 days but double the time so it ruined my plans . Second the minute 8 put the solar lamp out of the box and in the ground it broke into pieces . So obviously the material isn't sturdy enough .
Very dissatisfied and disappointed.
9 October 2024
Reply from lampen24.nl
Dank voor uw beoordeling. Graag even contact opnemen met de klantenservice voor een oplossing.
Product was as expected and delivery…
Product was as expected and delivery was good. I'm happy with the product
9 October 2024
Reply from lampen24.nl
Dank voor uw evaluatie.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.