Lampsmodern Reviews 

Reply from Lampsmodern

Sep 7, 2026

Dear Customer,

Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you had such a positive experience with our customer service team.

Providing prompt, helpful, and efficient support is something we take great pride in, and it means the world to us that our team was able to resolve your issue within days. Knowing that you would use us again is the best compliment we could ask for.

We truly appreciate you taking the time to share your feedback, and we look forward to serving you again in the future. If you ever need any assistance, please do not hesitate to reach out – we are always here to help.

Thank you again for your kind words and for choosing Lampsmodern UK.

Warm regards,

Reply from Lampsmodern

Sep 7, 2026

Hello,

Wow – thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that you had such an excellent experience with us.

It means the world to us that you love your gorgeous flower-shaped light fitting – our design team puts a lot of care into creating pieces that are both beautiful and high-quality, so your kind words about the aesthetics, price, and quality truly made our day.

We are also very pleased that our communication met your expectations – keeping our customers informed and supported throughout the process is something we take great pride in.

Thank you again for choosing Lampsmodern UK and for taking the time to share your positive experience. We would be honoured to serve you again in the future, and if you ever need any assistance, we are just a message away.

Warm regards,

Reply from Lampsmodern

Sep 7, 2026

Dear Customer,

Thank you for your review, and we are truly sorry to hear about your experience. We completely understand your frustration, and we sincerely apologise for the delay in processing your refund and for any confusion regarding our location.

We take full responsibility for the defective item you received, and we agree that waiting over two months for a refund is completely unacceptable. This does not meet our standards, and we are currently investigating internally to determine what went wrong with your return process.

Regarding your point about our location – we acknowledge that our company name may have caused some confusion. We are an international retailer, and while we serve customers in the UK, our operations are not solely UK-based. We appreciate you bringing this to our attention, and we will review our website communications to make this clearer for future customers.

That said, we want to resolve your case immediately. Please reply to this message with your order number and the email address used for the purchase, or send an email directly with the subject line "URGENT REFUND – Trustpilot". We will prioritise your case and ensure that your refund is processed within 48 hours of receiving your details.

We are genuinely sorry that we have let you down, and we hope you will give us the chance to make things right. Please allow us to demonstrate that we value you as a customer.

Yours sincerely,

Reply from Lampsmodern

Sep 7, 2026

Dear Customer,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had such a positive experience with our customer service team.

Providing quick, friendly, and helpful support is something we truly value, and it means a great deal to us that our team was able to assist you promptly via email. Your recommendation is the highest compliment we could ask for.

We are grateful for your kind words and for choosing Lampsmodern UK. If you ever need any further assistance, please don't hesitate to reach out – we are always here to help.

Warm regards,

Reply from Lampsmodern

Sep 7, 2026

Dear Customer,

Thank you for your detailed and honest feedback. We are truly sorry to hear that your experience with us has been so disappointing, and we completely understand your frustration regarding the delivery time, tracking issues, and the perception of our UK branding.

We take your concerns very seriously, and we want to address each point openly and honestly.

Regarding your order and delivery timeline:
You placed your order on 16 August, and it was shipped on 20 August with an estimated 7–12 working days for air freight. We understand that this longer timeframe was not made sufficiently clear to you during checkout, and we apologise for that. We will ensure that delivery estimates are prominently displayed going forward so customers can make an informed decision before purchasing.

Regarding the tracking information:
We also apologise for the confusion caused by the carrier information shown on Shopify. The tracking number was initially assigned to Royal Mail, but the parcel was subsequently handed over to Evri for final delivery. We understand how frustrating it is to receive incorrect tracking details, and we are working with our logistics team to ensure that accurate carrier information is provided from the start.

We genuinely appreciate you bringing these issues to our attention. We are committed to improving our processes and being more transparent with our customers.

We completely respect your decision not to recommend us based on your experience, but we would like the opportunity to make things right. If there is anything we can do to assist you further – whether it is a partial refund, a discount on a future order, or simply addressing any remaining concerns – please do not hesitate to reply to this message or email us directly at [insert direct email address] with your order number.

We value your feedback and will use it to do better. Once again, we are deeply sorry for the disappointment and frustration this has caused you.

Yours sincerely,

Reply from Lampsmodern

Sep 7, 2026

Dear Customer,

Thank you so much for your lovely 5-star review! We are absolutely delighted to hear that the light has become the finishing touch in your daughter's bedroom – that means a great deal to us.

We are very pleased that you were impressed with the delivery speed and packaging – we always strive to ensure our products arrive safely and promptly. It is also wonderful to know that you found our customer service excellent throughout the process.

Regarding the size, we appreciate your honesty, and we completely understand – it can sometimes be tricky to visualise dimensions online. We are so glad that despite being a little smaller than anticipated, the light still looks wonderful and has made such an improvement to the room. We always encourage our customers to check the product dimensions carefully, and we appreciate you pointing this out as a helpful reminder for future buyers.

Thank you again for your kind words and for choosing Lampsmodern UK. We would be honoured to serve you again in the future.

Warm regards,

Reply from Lampsmodern

Aug 20, 2026

Dear Customer,

Thank you so much for your wonderful 5-star review – we are truly grateful!

Your kind words and positive feedback mean the world to us. It's incredibly rewarding to know that you had a great experience with both our product and our service. We work hard to ensure that every customer feels valued and supported, and knowing that we achieved that with you makes our team very happy.

We understand that choosing the right product online can sometimes be a challenge, so we're especially pleased that everything met your expectations. Your trust and satisfaction are what drive us to keep improving and delivering the best we can.

If you ever need any assistance in the future, have questions about our products, or simply want to share more feedback, please don't hesitate to reach out – we're always here to help.

Thank you once again for choosing us and for taking the time to share your experience. We truly appreciate your support and hope to welcome you back as a returning customer soon!

Warmest regards,

Reply from Lampsmodern

Aug 20, 2026

Dear Customer,

Thank you so much for your fantastic 5-star review – we truly appreciate it!

We're absolutely delighted to hear that you were impressed with the promptness of our customer service. Responding quickly and effectively to our customers' needs is something we take great pride in, and it means a lot to us that you took the time to acknowledge this.

We know that timely support can make all the difference when shopping online, and we're thrilled that we were able to meet your expectations. Your positive feedback encourages our entire team to continue striving for excellence in every interaction.

If there's ever anything else we can assist you with, or if you have any questions about our products in the future, please don't hesitate to get in touch – we're always just a message away.

Thank you once again for your kind words and for choosing us. We look forward to serving you again soon!

Warmest regards,

Reply from Lampsmodern

Aug 20, 2026

Dear Customer,

Thank you so much for taking the time to leave us a 5-star review – we truly appreciate it!

We're really pleased to hear that our customer service team was able to respond rapidly to your query regarding delivery. We understand that questions about delivery can be a little stressful, so we always aim to provide quick, clear, and helpful support to put your mind at ease.

Your recognition of our efforts means a great deal to us. We believe that excellent communication is key to a smooth shopping experience, and it's wonderful to know that we were able to deliver on that for you.

Should you ever need assistance again in the future – whether it's about delivery, product information, or anything else – please don't hesitate to reach out. We're always here and ready to help.

Thank you once again for your kind feedback and for choosing us. We look forward to welcoming you back as a returning customer!

Warmest regards,

Reply from Lampsmodern

Aug 20, 2026

Dear Customer,

Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback and are glad to hear that, despite the initial issue with your order, we were able to find a solution that met your expectations.

Our goal is always to ensure that every customer feels heard and supported, and it’s wonderful to know that our team’s communication and willingness to resolve the matter left you feeling satisfied. We understand that receiving a product that isn't quite right can be disappointing, so we're grateful for the opportunity to make things better for you.

Your kind words about our customer service mean a lot to us, and we will be sure to pass along your appreciation to the team. We are continuously working to improve our product quality and accuracy, and feedback like yours helps us grow and do better.

If there is anything else we can assist you with, or if you have further suggestions on how we could turn this into a 5-star experience next time, please don’t hesitate to reach out. We would love the chance to exceed your expectations in the future.

Thank you again for your understanding and for giving us the chance to resolve the issue. We hope to welcome you back as a returning customer.

Warm regards,

Reply from Lampsmodern

Aug 20, 2026

Dear Customer,

Thank you so much for your wonderful 5-star review – we truly appreciate it!

We're so glad to hear that, despite a small hiccup with the delivery time, you were happy with the overall experience. It means a lot to us that you recognised our efforts to keep you informed throughout the process. We firmly believe that honest and regular communication is essential, especially when things don't go perfectly to plan, so your feedback reassures us that we're on the right track.

Even more importantly, we're thrilled that you're really happy with the product itself! Knowing that you would definitely use us again is the highest compliment we could receive, and it genuinely makes our team's day.

We will continue to work on improving our delivery timelines, but we're grateful for your patience and understanding. If you ever need anything in the future – whether it's advice on a new purchase, assistance with an order, or just a quick question – please don't hesitate to get in touch. We'd love to welcome you back as a returning customer.

Thank you once again for your kindness and for choosing us. We look forward to serving you again soon!

Warmest regards,

Reply from Lampsmodern

Updated Aug 20, 2026

Dear Customer,

Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your experience. This is not the level of service or quality we aim to provide, and we take your concerns very seriously.

We understand your frustration regarding the product quality, safety markings, and instructions, as well as the challenges you’ve faced with customer service. Please know that this is not indicative of the standards we strive to uphold.

We would like to investigate this matter further and make things right. Could you please email us directly with your order details? We’ll prioritize your case and ensure a prompt resolution, whether that involves a refund or replacement.

While our products are shipped internationally, we are committed to providing reliable support for our UK customers. We apologize for any lack of response you’ve experienced so far—this is something we are actively working to improve.

We value your feedback and hope to regain your trust. Please don’t hesitate to reach out so we can resolve this to your satisfaction.

Sincerely,

Reply from Lampsmodern

Aug 20, 2026

Dear Customer,

Thank you so much for your glowing 5-star review – we truly appreciate it!

We're absolutely delighted to hear that you've had a good experience with us overall. It's wonderful to know that, even with a two-week delivery timeframe, you felt supported every step of the way by our customer service team. Providing quick and helpful responses to your queries is exactly what we strive for, and we're so glad that we were able to meet your expectations – not just once, but on multiple occasions.

We also really appreciate your patience regarding the delivery time. While we work hard to get orders to our customers as efficiently as possible, we understand that international shipping can sometimes take a little longer, and your understanding means a great deal to us.

Most importantly, we're thrilled that you're overall very happy with your experience. Knowing that we've earned your trust and satisfaction is the best reward for our team.

If you ever need anything else in the future – whether it's help with an existing order, advice on a new purchase, or just a quick question – please don't hesitate to reach out. We're always here to help and would love to welcome you back as a returning customer.

Thank you once again for your kind words and for choosing us. We look forward to serving you again soon!

Warmest regards,

Reply from Lampsmodern

Published Aug 20, 2026

Dear Customer,

Thank you so much for taking the time to leave us a 4-star review – we truly appreciate it!

We're delighted to hear that your minimalist LED ceiling light arrived safely and that it matched the description and style you were looking for. It's always great to know that our product listings are accurately representing what we deliver.

While we're sorry to hear that the light ultimately wasn't suitable for your room, we're very glad that our customer service team was able to assist you promptly and work with you to reach a fair agreement regarding the return. We understand that international shipping costs can be a concern, and we always strive to be as flexible and transparent as possible when finding a solution that works for both parties.

We really value your understanding and appreciate your recognition of our efforts. Your feedback is incredibly helpful, and we will continue to improve our return processes and product descriptions to help customers make even more informed choices in the future.

If you ever decide to shop with us again and need any guidance on sizing, brightness, or compatibility for your space, please don't hesitate to reach out – we'd be more than happy to assist.

Thank you once again for your honest review and for choosing us. We hope to serve you again in the future!

Warm regards,

Reply from Lampsmodern

Aug 7, 2026

Hi,

Thank you so much for your 5-star review.

We’re delighted to hear that you had a positive experience with our customer service team. Providing helpful and responsive support is very important to us, and we truly appreciate your kind feedback.

Thank you again for your support. We look forward to assisting you again in the future.

Best regards,

Reply from Lampsmodern

Aug 7, 2026

Hi,

Thank you so much for your wonderful 5-star review and for sharing your experience with us.

We’re delighted to hear that you were impressed with the quick delivery, the quality of the lights, and the support provided by our customer service team. We completely understand that choosing the right light colour temperature can sometimes be difficult, and we’re glad we could help make the exchange process simple and convenient.

It’s great to know that you decided to purchase additional lights for your workplace corridors, and we hope the warm white version creates the perfect atmosphere for your space.

Thank you again for your trust, recommendation, and continued support. We truly appreciate it and look forward to helping you with any future lighting projects.

Best regards,

Reply from Lampsmodern

Aug 7, 2026

Hi,

Thank you so much for your lovely 5-star review.

We’re delighted to hear that you’re happy with the contemporary design of our products and that the lights work well in your space. It’s wonderful to know that our team was able to provide helpful communication and support throughout your experience.

Your feedback means a lot to us and encourages us to continue providing stylish products and reliable customer service.

Thank you again for your support, and we hope to welcome you back for your future lighting projects.

Best regards,

Reply from Lampsmodern

Aug 7, 2026

Hi,

Thank you so much for your wonderful 5-star review.

We’re delighted to hear that your order arrived quickly and that our customer service team was able to assist you with the return/exchange process smoothly.

We understand that sometimes a product may not be the perfect match for your space, and we’re always happy to help find a suitable solution. We truly appreciate your kind words about our communication and support.

Thank you again for your trust and support. We hope you enjoy your new lights and look forward to serving you again in the future.

Best regards,

Reply from Lampsmodern

Aug 7, 2026

Hi Tamara,

Thank you for sharing your feedback. We are sorry to hear about your concerns regarding your order.

We would like to clarify that when you contacted us, your order had already entered our processing stage. At that point, we had started preparing the items for shipment, so we offered a 10% discount as an alternative solution to help you keep the order while reducing the cost. We understand, however, that you preferred to cancel the order.

Regarding the refund request, once a PayPal dispute is opened, the payment is placed under PayPal’s review process, and we are unable to issue a direct refund while the case is active. We will fully cooperate with PayPal and provide any required information to help resolve the matter fairly.

We always aim to provide a positive shopping experience and are sorry that this situation did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and service.

Best regards,

Reply from Lampsmodern

Aug 7, 2026

Hi,


Thank you for taking the time to share your experience with us.


We’re sorry to hear that the item did not meet your expectations once you received it. We understand that returning an item can sometimes be inconvenient, especially when the return shipping cost is high compared with the value of the product.


We appreciate your patience and cooperation throughout our communication. After discussing the situation with you, we were glad that we could reach a compromise that worked for you by allowing you to keep the item while providing a partial refund.


We always aim to provide clear information about our products, shipping, and policies, and we are continuously working to improve the customer experience.

Thank you again for your feedback. We truly value your comments and hope to have the opportunity to serve you again in the future.


Best regards,