All lights received relatively promptly (a few weeks) after ordering (we were in no hurry as it was part of some alteration we were completing) although not all on the same day (there were 3 in separa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Absolute SCAM. Product not fit for purpose. External wall light is not IP65 as advertised. Based in China, takes weeks to arrive. Refuse to provide prepaid label for return. Deliberately misleading we... See more
Company replied
Avoid at all the costs they are an absolute disgrace . Customer service is an embarrassment they never reply to your e mails even promoting as 24/7 . Their website is misleading it’s not UK based. Goo... See more
Company replied
If you want lights within 3 weeks do not use this company, its just a front for cheap Chinese lighting, ordered 6 lamps, first arrived after a week, then two more a week later, not as shown on the s... See more
Company replied
2.9
Average
708 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst ever online purchase experience.
The company name and web presence is misleading. You are not buying from a UK manufacturer. Delivery, unsurprising given it comes from China, to weeks not days. The product was dire, really cheap in look and touch and has none of the quality and safety kitemarks standard in the UK. I have never bought such a dreadful product online!! Customer service is responsive is the best I can say, yet wanted me to accept a goodwill gesture of a 20% refund and keep the lamp rather than full fund and return. The return address when eventually supplied appeared to be a private address and individual and they expect the customer to foot a tracked postage bill. I will be more careful to check where I am actually getting my product from in the future.
23 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We sincerely apologise for the delay in delivery and that the product did not meet your expectations in terms of quality. This is certainly not the experience we aim to provide.
Regarding returns, we understand your concerns. Please rest assured that we do offer solutions depending on the situation, including replacements or refunds, and we’re always happy to review each case individually to reach a fair outcome.
We’d really like the opportunity to make this right for you. Could you please contact us directly with your order number so we can review your case and provide a suitable resolution as quickly as possible?
Thank you again for your feedback—it helps us improve both our products and service.
Kind regards
Beautiful product at a very affordable…
Beautiful product at a very affordable price! Delivery was super quick also!
30 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with the product and that it arrived quickly.
We truly appreciate your support and hope to serve you again in the future!
Best regards
total waste of money, don't bother
Delivery took 5 weeks even after repeated emails about the lateness. The ceiling light used flimsy materials of very poor quality, wiring was broken, came in many parts with no clear instructions or tools and, to return it, it has to be posted to China with a tracking number and I am very sure I will never see my money back. £250 totally wasted. I don't know how this company can legally trade in the UK and I can only guess where their reviews come from.
29 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
We’re very sorry to hear about your experience and truly apologise for the issues you’ve described.
So that we can look into this properly and resolve it for you as quickly as possible, could you please provide your order number?
Once we have this, we’ll review the details and work with you to find a suitable solution.
Kind regards
They should not be allowed to trade or…
They should not be allowed to trade or sell. They are fraudsters. Cannot get through to anyone, do idea what has happened to my order nothing from them, will report them to the police as they are obviously thieves and should be prosecuted.
27 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
We’re very sorry to hear how concerned you are, and we’d like to reassure you that we are a legitimate business and certainly not a fraudulent company.
It’s important to us that every customer receives their order and support when needed, so we’d really like to look into this for you as a priority.
Could you please provide your order number so we can check the status and assist you further?
We’re here to help and will do our best to resolve this for you as quickly as possible.
Kind regards
Really positive!
Great product. Small issue after a few months but quick and clear communications, which resolved the issue without delay. Really positive experience and reasonably priced light fixture.
27 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your kind feedback! We’re really pleased to hear that you’re happy with the product and that our team was able to resolve the issue quickly and clearly for you.
It’s great to know you had a positive experience overall, and we truly appreciate your support.
If you ever need anything in the future, we’re always here to help.
Best regards
Bought 2 lights for our newly renovated…
Bought 2 lights for our newly renovated house . Excellent quality and extremely happy with what we received . Excellent quality and very competitive price . If buying more lights would definitely use this company . Also quick communicators if you have any questions . 10 out of 10 .
23 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the lights and the quality of service you received. It's great to know that our efforts to provide excellent products and communication have made a positive impact.
We look forward to serving you again in the future, and we truly appreciate your support!
Kind regards
I ordered 2 lighting units which were…
I ordered 2 lighting units which were duly acknowledge and said getting order ready. Sent tracking number purporting to be Royal Mail. Checking with RM they had no knowledge of tracking . Contacted company only then to be told goods being shipped from China (company does not declare being China based but by name indicates being UK company). New tracking number for each light issued and told being delivered by Evri. Tracking totally useless only stating goods held at Evri Gateway. Attempting to track Evri is useless . Only contact with Lamps Modern is by email which they do not respond to. Demanding full refund under Consumers Right Act 2015 but being China based very much doubt it will happen. Will also be reporting to trading standards who should have power to close down in UK. Absolutely an appalling company, no contact , feel as though I have been scammed.
Lamps arrived today , totally stressed , standard not as high spec as expected, cant be bothered to return them given the reviews on here. Mid 70 year old going have a beer . Never again
8 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for your feedback, and I sincerely apologize for the issues you’ve encountered with your order. We understand your frustration with the delays and the lack of clear communication regarding the shipment. Our goal is always to provide transparent service, and it seems we have fallen short in this instance.
We do indeed ship some items from overseas, and we regret that this was not communicated more clearly at the time of purchase. We are constantly working to improve our process and make this information more transparent on our website.
Regarding your concerns with the tracking and customer service response, we take these matters seriously, and we are looking into how we can improve our communication and support channels.
If you would like to discuss a potential return or refund, please let us know, and we’ll ensure to address your concerns promptly.
Once again, we apologize for any inconvenience caused and appreciate your patience.
Kind regards
Reluctantly giving even one star for…
Reluctantly giving even one star for this terrible company.
I purchased four fittings and even after minimal use over the winter and within 6 months each one failed in time.
I got in contact after the first one was faulty upon fitting and they happily sent out a new replacement. Not long after I had two more become faulty and again they sent out two replacements not long after again they have become faulty again and I now have had 7 faulty fittings.
I asked for a full refund as I wasn’t happy continuing to replace them over and over again. They couldn’t process a full refund on my original details for some reason and pushed me towards using PayPal. I informed them that I would incur a charge on that so I wouldn’t receive my full refund and they still continued without making up the money to equal my purchase price. When I brought up the incorrect refund amount they said it was on me due to how they paid back and I agreed to it when I didn’t and then they think that they have been amicable by not charge me anything when it’s their products that are faulty and not up to standard so why would I ever need to pay anything when they should just replace them or refund them.
This company will make out that they are helping when they truly aren’t and I see they try and reply to all these reviews but don’t help anybody. Their products are from China and any email conversation has a two day reply. Products are substandard stay well clear
18 March 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and inconvenience caused.
We sincerely apologise for the repeated issues you’ve experienced with the fittings. This is certainly not the level of quality we aim to provide, and we completely understand why this has been so disappointing.
Regarding the refund, we’re very sorry for the confusion around the payment method and any fees incurred. That is not the experience we want for our customers. We would like to review this for you again and see how we can make this right.
Please could you kindly get back in touch with your order details so we can re-check your case and work towards a fair resolution for you?
We truly regret your experience and appreciate your feedback, which helps us improve both our products and service.
Kind regards
Misleading if not down right…
Misleading if not down right untruthful. No indication from when you order your goods that delivery will be many weeks at the earliest. Had I known anything about this company I would not of ordered anything from them. I could of used a Chinese online company and got the goods cheaper and quicker. Pathetic inadequate service from this company do not waste your resources. Update 19/03/26 was told that tracking information would be available two days ago. Surprise surprise its not the weasel words of apologies and that they do not what to be like this is completely meaningless and tells me nothing of where my goods are and when can I expect delivery. This is not a one of occasion it's a clear pattern of how this company operates evidenced by others reviews.
17 March 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration regarding the delivery time and the lack of clarity at the point of purchase. This is not the experience we want for our customers, and we sincerely apologise for the inconvenience caused.
Your comments about transparency are very important to us, and we will be reviewing how delivery timelines and shipping information are presented on our website to make this clearer going forward.
We truly regret that we did not meet your expectations on this occasion. If there is anything we can still do to assist or help resolve this matter, please don’t hesitate to let us know.
Kind regards
Disappointing Service and Missing Items
I ordered 5 light fittings at a total cost of £419.00 including £55 discount on 11th of February 2026 and received an order confirmation on the same day. I did not receive any notification of dispatch and I emailed Lampsmodern on 17th and 24th of February requesting an update on my order but did not receive any response. On 10th March 2 of the light fittings arrived. The 3 fittings that didn't arrive cost £219.97 which I am out of pocket. It's obvious from the packaging that this is a Chinese based company and I am very disappointed with the service
10 March 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of communication and the delay in your order. This is not the level of service we aim to provide, and we completely understand your frustration.
Regarding the missing items, please rest assured that they are not lost — the remaining fittings are being shipped separately and are currently in transit. Due to shipping limitations, orders are sometimes split into multiple parcels, which may arrive at different times.
We understand this was not clearly communicated, and we truly apologise for the confusion caused.
We are closely monitoring your order and will ensure the remaining items are delivered to you as soon as possible. If there are any further issues, we will of course assist you promptly.
Thank you for your patience, and again, we’re very sorry for the inconvenience.
Kind regards
Very unprofessional and unhelpful…
Very unprofessional and unhelpful company they do not send you your product in time at all, only a month later and tell you it is out of their control.
They sell stuff that I found on Amazon for half the price !!!
AVOID THIS COMPANY AT ALL COSTS PLEASE
AND they do NOT give you a refund, their customer service keeps sending you the same AI emails, but offer no helpful response.
10 March 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We sincerely apologise for the delay in delivery and understand how frustrating this must have been. This is not the level of service we aim to provide, and we regret that we did not meet your expectations on this occasion.
Regarding pricing, we always strive to offer products that balance quality and design, but we understand your concerns and appreciate you sharing them with us.
Your comments are important and will be taken on board as we continue to improve both our service and communication.
If there is anything we can still do to assist you, please don’t hesitate to let us know.
Kind regards
Misleading website
We ordered 4 pendant lights from this website, this is our first time. I should have checked the reviews, but unfortunately did not. My order took exactly 6 weeks to be delivered after a good few emails chasing them as I got no correspondence. They do mention that that they will email to say when your order is shipped, but I never got this email. Transpires the order is coming all the way from China, nowhere on the website does it mention delivery times, but when I emailed, they did say it would be 5-7 days from order confirmation then another 10-14 days delivery. Despite this, my order took 6 weeks and the order was split up which they couldn't be bothered to say. When I got 'part' of my order, I was left wondering what happened to the rest of my order. The rest did arrive a few days later. Anyway, since my pendants lights arrived 4 weeks later than when I needed them, I requested a refund, as I did not have any use for these lights anymore. I was told that if I wanted a refund, I will have to send the items back at my expense. Let me reiterate: 'YOU ARE EXPECTED TO SEND THE ITEMS BACK TO CHINA AT YOUR OWN EXPENSE', once they receive the items then they will issue you a refund. They will however offer you a 10% refund to keep them, when I was persistent for a refund, I was then offered a 20% refund. The quality of the products are not reflecting the premium price tag, quality is on par as Dunelm. Don't be fooled by the pictures on the website. For the quality you are paying, its all very overpriced especially for the service you will also receive. I would avoid buying anything from this website to save you hassle and being out of potential pocket should you require a refund. God knows what happens when something is faulty????
13 March 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about your experience and the inconvenience caused.
We completely understand your frustration regarding the delivery time, lack of updates, and split shipment. This is not the level of service we aim to provide, and we sincerely apologise for the lack of clear communication throughout the process.
Your comments about shipping times and product information are very important to us, and we will be reviewing how we present this information on our website to ensure greater transparency for future customers.
Regarding returns, we understand your concerns about the cost and process. Please note that if an item is faulty or damaged, we always provide a suitable resolution without requiring customers to bear unreasonable costs.
We truly regret that this experience did not meet your expectations and appreciate your honest feedback, as it helps us improve.
If there is anything further we can do to assist or resolve this matter for you, please do let us know.
Kind regards
I’m really happy with my new ceiling…
I’m really happy with my new ceiling lights
So simple yet so beautiful. Easy to assemble
Nice of them to check if we needed any help on how to install the light and if we are happy with the product.
22 February 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you so much for your kind feedback — we’re absolutely delighted to hear that you’re happy with your new ceiling lights!
It’s great to know you found them easy to assemble and that you’re pleased with the overall look. Your satisfaction really means a lot to us.
If you ever need anything in the future, we’d be more than happy to help.
Kind regards
⭐☆☆☆☆
⭐☆☆☆☆
I had a very disappointing experience with Lampsmodern UK.
After placing an order (£104.40), I received confirmation that the item had been dispatched on 11 February along with a tracking number. However, the item was never delivered. Tracking updates were unclear and I had to repeatedly contact customer support to understand what was happening.
Each response simply mentioned delays due to customs checks or high order volumes, with promises that the package would arrive “within a few days.” Weeks passed with no delivery.
It also became apparent that the product was being shipped from China, which was not clearly communicated when ordering from what appears to be a UK retailer.
After multiple attempts to resolve the issue, I had to formally demand a refund and warn that I would initiate a chargeback and legal recovery if the payment was not returned.
This experience involved unnecessary delays, poor transparency, and a lot of time wasted chasing updates. Based on my experience, I would strongly advise others to be cautious when ordering from this company.
4 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. We completely understand your disappointment, and we are truly sorry that the service you received fell short of your expectations.
We acknowledge the lack of clarity around shipping times and the issues with tracking, as well as the misunderstanding about the origin of the product. This is not the level of service we strive to provide, and your feedback will be taken seriously to improve our future communications and shipping processes.
We also regret that it took multiple attempts to resolve your issue, and we understand why you felt compelled to seek a refund. Please rest assured that we have taken note of your concerns and will make adjustments to prevent similar situations from occurring in the future.
If there's anything else we can do to assist or improve your experience, please don't hesitate to reach out.
Thank you for your feedback, and again, we apologize for any inconvenience caused.
Kind regards
Rubbish to say the least
Rubbish to say the least. ordered a celling light. Did not know it was comming from china. Thought it was a UK company, 4 weeks later still no delivery. There tracking is a lie. We are calming back the money via the bank and will be getting a refund.
3 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
We sincerely apologize for the inconvenience caused. We understand your frustration regarding the delayed delivery and tracking information. We aim to be transparent about our shipping policies, but we clearly missed the mark in your case, and for that, we are truly sorry.
We are already looking into the situation and working closely with our shipping partners to address the delay. If you haven't already done so, please feel free to reach out to us directly so we can assist you in resolving this matter as quickly as possible.
Your feedback is incredibly important to us, and we will take this seriously to ensure such issues are prevented in the future.
Thank you for your patience, and we hope to have the opportunity to resolve this for you.
Kind regards
I purchased 2 LED wall lights for the…
I purchased 2 LED wall lights for the exterior, they were simple to install and have totally changed the space. I absolutely love how the light shines from top and bottom and is very bright too. Very happy 😃
1 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you so much for your kind feedback! We're thrilled to hear that you're loving the LED wall lights and that they have transformed your space. 😊 It's great to know they were easy to install and provide the brightness you were looking for.
We truly appreciate your support, and we're so happy you're satisfied with your purchase! If you ever need any further assistance or have more projects in mind, feel free to reach out.
Enjoy your new lights!
Best regards
Received my amber glass lights for…
Received my amber glass lights for above my dining table with no issues, I have put them up and they are stunning, no complaints! I have communicated via Instagram and the customer service has always been spot on and friendly!
2 March 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your wonderful feedback! We're so glad to hear that the amber glass lights look stunning above your dining table and that the installation went smoothly. It's also great to hear that our customer service team was able to assist you effectively and provide a positive experience. 😊
Your satisfaction means a lot to us, and we're thrilled that you're happy with both the product and the service! If you ever need anything else, don't hesitate to reach out.
Enjoy your beautiful new lights!
Best regards
Gorgeous light!!
Ordered the most gorgeous light from lampsmodern, it looks beautiful in my home. Can’t recommend them enough, they’ve been fab with their customer service and delivery!
25 February 2026
Unprompted review
Reply from Lampsmodern
Hello,
Wow — thank you so much for your lovely review! 🤍
We’re absolutely delighted to hear that you love your new light and that it looks beautiful in your home. Your kind words about our customer service and delivery truly mean a lot to our team.
Thank you again for your support and recommendation — it really makes our day! If you ever need anything in the future, we’re always here to help.
Warm regards
Avoid!
Avoid!
We ordered five lights, but they didn’t arrive for over a month. There was no tracking, and we had no idea when they’d show up. Due to the delay, they missed our rewire, and we ended up returning them. To top it off, it cost £110 to return them to China — might as well have flushed that money down the toilet.
This company is terrible. Do not order from them.
22 February 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for sharing your experience with us. We sincerely apologize for the delays and inconvenience you faced with your order. We completely understand your frustration, especially when it impacted your project and resulted in additional costs.
We strive to provide our customers with clear communication, fast shipping, and smooth experiences, so we are truly sorry that we fell short of meeting your expectations.
Your feedback is very valuable, and we’ll certainly review our processes to improve our services, including providing better tracking and more accurate delivery timelines.
If there's anything further we can do to assist you, please don't hesitate to reach out. We genuinely hope to have the opportunity to regain your trust in the future.
Best regards
I am extremely disappointed with…
I am extremely disappointed with Lampsmodern.co.uk
Which funny enough is not a UK company at all it turns out
I ordered my lights on the 4th Feb 2026 and to this date they have still not arrived ..the email I sent asked when I could expect them
The answer came back to say the lights were not remote control and I was to use the switch .
Nothing to do with the question I had asked . Which was when could I expected to recieve my order. Also that I had ordered a further set of the same lights which havnt arrived either .
Warning everyone else Do not order from this scam company .I'm so very unhappy now and have to look for more lights .
4 February 2026
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused you.
We also apologize for the confusion in our previous response, which did not address your inquiry about the delivery timeline. We understand the importance of clear communication, and we will ensure that you receive the correct information regarding your order’s expected delivery date as soon as possible.
In the meantime, we appreciate your patience and understanding as we work to sort this out. Please don’t hesitate to reach out if you have any further questions or concerns.
Once again, we apologize for the inconvenience, and we are committed to resolving this matter to your satisfaction.
Best regards,
Lampsmodern Customer Support Team
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