Lancashire Sports Repairs Reviews 

148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the repairs on their outdoor gear, noting that items like waterproof jackets, ski pants, and walking boots are skillfully restored to a pristine condition. People deeply appreciate the careful workmanship and the truly professional attitude of the team. A few other people also felt that returning to these services whenever gear needs attention is a reliable way to maintain their equipment. Consumers always feel extremely confident in the dependable services provided, knowing the finished work will look, fit, and perform like brand new again.

What people talk about most

Product

Customers express high satisfaction with the quality of outdoor gear repairs and resoling services,... See more

Quality

Consumers find quality to be exceptional, consistently reporting that items such as walking boots and... See more

Service

Users describe positive interactions with service, praising the high standard of repairs for boots and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sent my old goretex jacket to LSR for repair. Seam tapes had perished but otherwise jacket was serviceable. Very easy process to ship jacket to them. Came back restored and good as new, very neat job... See more

Rated 5 out of 5 stars

My Seasalt go-to lightweight waterproof jacket was coming apart at the seams - at least the waterproof seams inside had parted company with the jacket around the neck and shoulders. I was quoted an am... See more

Company replied

Rated 5 out of 5 stars

Sent worn out walking shoes for resole. Information on website excellent and very helpful suggestions about the repair from LSR by email before I sent the shoes. I've just received my repaired shoes a... See more

Rated 5 out of 5 stars

My much loved and used Patagonia ski pants were wearing thin on the backside. LSR quoted a very reasonable price and have made a very strong repair that will extend the life of these pants by at least... See more

Company replied


Company details

  1. Hobbies & Crafts

Information provided by various external sources

The UK's leading repair specialist of outdoor gear. Walking, camping, climbing, outdoor clothing and footwear repairs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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No recent history of asking for reviews

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4.9

All reviews

(148)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

My 26 year old boots are as good as new

Before sending off my boots for repair I had a very helpful conversation with LSR about exactly what was required. I was told to expect they would not be ready for several weeks due to a high volume of work. LSR emailed when the boots were ready and sent them out on a date that suited me. They look as good as new and I am thrilled that a 26 year old pair of Lady Brashers will give me many more walking years of good service.

17 January 2023
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for giving us 5 stars and leaving this review. It's great to hear that you are pleased with our service and repair.

Rated 5 out of 5 stars

Excellent service and a quality repair

Sent my Aku walking shoes to LSR to be re-soled. The customer service was excellent and the shoes were returned well within the time frame I had been advised. The quality of the repair appears excellent and my shoes look almost as good as new. I have worn them half a dozen times since they were repaired and they are going strong. A well worn pair of shoes have been given a new lease of life. Thank you.

23 October 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Our customer service team and technicians will love to hear your feedback. Thank you for taking the time to review us and for giving us 5 stars, this is very much appreciated.

Rated 5 out of 5 stars

Absolutely excellent

LSR repaired my Marmot padded coat. They replaced a panel which had a 3 inch tear. The repair is excellent and the service was just great. We paid for the express service and the coat came back in a week. Cannot recommend highly enough.

9 December 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for reviewing us with 5 stars. It's great to hear that you are pleased with our service and repair!

Rated 5 out of 5 stars

Simply brilliant workmanship!

I really thought I had destroyed my very expensive Klim goretex trousers when I ripped them right across the knee but the work of LSR is unbelievable - it is almost impossible to spot the repair and the goretex is still 100% waterproof.
I can not recommend the work of LSR highly enough.

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Good as new!

I have just received back my Seasalt coat which had a large rip on the sleeve. The repair is fantastic - it won’t be noticed and is waterproof. Thank you LSR. I am delighted that I don’t have to buy a new coat - it was only a few weeks old!

30 October 2022
Unprompted review
Rated 5 out of 5 stars

excellent service

Sent a northface puffer jacket with a tear to the shoulder for repair and received it back today.
There was a two week turnaround and the jacket had come back looking absolutely perfect. No evidence at all that it had been damaged. Would highly recommend… Can’t thank you enough!

10 October 2022
Unprompted review
Rated 5 out of 5 stars

Amazing work

I’d sent my north face jacket that had a hole in an awkward place and I didn’t think anything could be done. But LSR managed to fix it and it looks brand new. I am so thankful I can finally wear it again.

5 October 2022
Unprompted review
Rated 1 out of 5 stars

Warning on the economics of resoling…

Warning on the economics of resoling boots. LSR resoled a pair of my Scapa four season boots with lighter inferior vibram soles without my knowledge. They wore out in only eight months, whereas the original soles had lasted me 10 years and my walking habits haven't changed. It's not clear from LSR's website when they don't fit original soles. In my case the money would have been much better saved towards the next new pair.

7 September 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Dear Mr Rattray,

You emailed us with this complaint two days ago and I have explained that the soles for your boots were discontinued many years ago. We will always try and use the original soles where possible but in cases like this, the only option is to use a compatible unit. The sole unit we have fitted is lighter in weight due to its P/U midsole, it is not a lesser quality sole, we only use the very best sole units available to the market.

It appears from the pictures you sent that the soles are merely worn out (you have agreed they are) and that they are not faulty. You have had them for 9 months and stated you used them for 2 hours twice a week and also walking holidays where on one holiday you walked 10 miles a day for 6 days for a full 4 weeks holiday. It was only this morning that you supplied me with a rough mileage and you feel you have walked around 650 miles.

With this new information, I have now contacted both our supplier and Vibram for their comments. We have used hundreds of this sole unit over the years and have not had any complaints.
I emailed you at 11.52am to inform you of this.

You are already threatening legal action under the consumer rights act irrelevant of any offer from the suppliers and Vibram, and I am disappointed that you feel you need to leave such a bad review even though I am doing my upmost to try and sort your complaint out.

Regards
David Comer

Rated 5 out of 5 stars

I got my deerhunter Jacket back this…

I got my deerhunter Jacket back this morning from LSR repairs. And I am amazed with the work. You can't even see where the damage to the jacket was. Totally gobsmacked. I wish I could put a before and after photos up. Thanks David

3 September 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to review us. It's great to hear that you are amazed with our repair.

Rated 5 out of 5 stars

Great quality repair

After some searching for someone to resole my Hanwag boots, I opted to send them off to LSR. Both the soles and mid soles had worn through on my boots.

The website gave a clear estimate of the time to return my boots and whilst it took around 13 weeks I knew this when I sent them off.

The sole and midsole was replaced and the boots still appear to be waterproof. They also look good as new.

Overall pleased with the repair.

31 July 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for giving us 5 stars and for your positive comments. We love to hear that you are pleased with our repair.

Rated 5 out of 5 stars

I sent my unworn Fjallraven down parka…

I sent my unworn Fjallraven down parka in for assessment and they said that it would be possible to have the bottom section removed and the drawstring refitted, the coat was far too long, they managed to do it! So happy! I can’t wait for the colder weather! They done an amazing job, really happy with it, another first class service from LSR, I’ll be back (again) ⭐️⭐️⭐️⭐️⭐️

28 July 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to review us. It's great to hear that you are pleased with our alteration and we hope to be further help in the future.

Rated 5 out of 5 stars

Dont throw it away see what these guys can do to repair.

Fantastic repair and support and comunication. Highly recommend i struggled to find the repair to my tent it was so good. Price was really good as well.

23 July 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to review us. It's great to hear that you are pleased with our repair and service.

Rated 5 out of 5 stars

10 stars if possible!!

what a brilliant job LSR did in repairing a tear to my Craghoppers waterproof jacket, it was well worth the wait. I will definitely recommend them.

7 July 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for reviewing us and giving us 5 stars, this is very much appreciated. It's great to hear that you are pleased with our repair!

Rated 5 out of 5 stars

Zamberlan Boots

I had a pair of boots dating back 15 years that had travelled to Mt Everest and back with me, the sole fell apart on both boots due to age and hardcore use......... ( Oh yes I'm hardcore ) LSD repaired them for me and I have to say they are nearly as good as new I am so happy with what they have done - I am yet to try them but I'm sure they will be as good as they look - Long wait but well worth it ! 6 Stars from me LSD...!

29 June 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to review us so positively. I’m sorry for the long wait but it’s great to hear that you are pleased with your resole. Thanks again for the 5 star review!

Rated 5 out of 5 stars

The technicians at LSR, great service.

The technicians at LSR, repaired my La Sportiva Trango climbing boots and they are know like new!

From the first time I contacted them the service was excellent, advising me what repairs could be done, amazing service, the boots needed a new mid sole rebuild. Received the boots back by secure postage. The boots are good as new.

Would highly recommend this company.

16 May 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to give us 5 stars and for leaving such a positive review! We really appreciate your recommendation.

Rated 5 out of 5 stars

New soles

I was delighted with the quality of repair. It's definitely worth waiting a couple of months to get such a professional service. Highly recommend for resoling walking boots

4 May 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to review us so positively. It's great to hear that you are delighted with the quality of our repair and recommend us!

Rated 5 out of 5 stars

Grateful Thanks

Received my boots/shoes safely on Friday 14th Jan left as requested in the porch - I am thrilled with the work you have done - these articles of footwear have shared so much with me - thank you for returning them to almost full glory and you gave the boots a wax - thank you so much

13 February 2022
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for reviewing us and for giving us 5 stars. We love to hear that your are pleased with our repairs! Your thanks will be passed on our technician.

Rated 5 out of 5 stars

Rukka Nivala main zip

LSR repaired and replaced the main zip on my Rukka Nivala motorcycle jacket. It was still under warranty but would have to go back to the manufacturer in Finland, quoting a 12 week turn around

The zip that LSR put in was far superior to the standard zip being much heavier and waterproof. The jacket gets used all year round on active duty with North West Blood Bikes, so gets hammered.

LSR were exceptionally efficient turning it around quickly and the repair was much cheaper than I expected. The quality of work was outstanding

I can't rate them highly enough. First class :-)

3 December 2021
Unprompted review
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Reply from Lancashire Sports Repairs

Thank you for taking the time to review us and for leaving these very kind comments, this is much appreciated from all at LSR!

Rated 4 out of 5 stars

Pleased with the overall service

Pleased with the repair, cleaning and rewaterproofing to my Ronhill running jacket. Turnaround was slower than expected but this appears to be down to demand for the highly sought after service they provide. All communication was friendly and responded too very promptly. No problem at all recommending LSR and thank you for sorting out my much loved running jacket.

8 October 2021
Unprompted review

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