Lance Glasses Reviews 399

Received my sunglasses, had a problem with them. Sent them an email. No response. Still with the same problem. The glasses are very pretty, but the material looks quite plastic for the price paid.

In the end had to take them to the Optician to fix them. Unfortunately, no other solution offered from Lance glasses.

Answering to the email below:

1. I had to take them to the Optician, who confirmed the problem could not have been fixed by myself as the problem was a pin not adjusted properly on the left side of the glasses.
2. I paid €94.

Contribution #3709 - I truly implore others to look into other glasses options. Titanium frames are available at much more affordable prices in more stylish selections at other e-commerce eye stores.

I'll start with the positive as I do want to remain impartial as I can be. The glasses look nice and are aesthetically pleasing. This is the only redeeming quality here - the photos on the models are what you get.

Cons - The frames are on the smaller end and do not suit larger facial structures - not the most flattering for rounder facial shapes. The sun clips do not fit on the frames and swing off of the Haussman frames which makes them useless. I'm saddened at the fact that I spent over 200$ CDN on these pair of glasses only to have the add ons as an expensive paper weights.

Titanium frames were a gimmick, and matte finish on the glasses makes them feel cheap. Having bought a pair of titanium frames from Eyebuy (because lead time on these was too long) , I realized those had a stronger and more robust feel.

As you've seen below, shipping was a huge issue & COVID was continually pushed as an excuse for slow fulfillment. While I tried to stay understanding, their support team was not prepped nor ready to handle the influx of orders & the company did not scale properly. It took over a YEAR & A HALF for me to receive my glasses. Lies were pushed through this duration, with support stating I would receive the tracking at a certain point in time, only to not receive anything in the time period and then see a public update on Indiegogo that there were more delays.

That is a ridiculous - my prescription has since changed making the glasses useless. On top of this they were fulfilling more recent orders and backers, while old contributors were left behind which was frustrating to watch and see - excuses can be made, but at the end of the day, Lance as a company needs to take responsibility.

Support failed to stay professional - excuses & promises were made stating that they were working on my order and then would circle back saying they were overloaded. This would repeat 4 times through - this a reflection on the companies inability to scale properly and lean to heavily on one or two support people.

All in all I can't return the glasses and have to invest more $$ in switching out the new prescriptions if I want any chance at wearing them. The sunclips did not fit and was the nail in the coffin as I realized the premium bundling was now useless. Look elsewhere folks, I really wanted to believe in this company, but I'm truly disappointed. Back at your own risk sigh...

I am a "glasses person" and I know a lot of brands on the market. I ordered from this brand and I simply love the frames. Super quality, exactly like in the photos. Love them!!

I just love their glasses. I have 2 pairs, bought one for mom and one for dad too and they are enjoying them a lot. No brands they had before even compares to the quality of these. Will be buying again when they release more models.

I'm so glad that I decided to order them. Not easy to order glasses online but they are even better than I imagined and customer service is taking care of you like family! Thanks LANCE !!

Very Bad customer care.
Wouldn't suggest to anyone buy there.

Great glasses, very stylish and affordable!

They give you low quality glasses, and takes 1 year to get your glasses. Stay away!!!!! Also, there return policy is a joke. Just go to a local eye wear store to pick up some glasses. At least you can try it on there, and see what you are getting.

Contribution ID
4489

The glasses 3.1.2021!, currently in talk with there support team. This is what there support team told me. From: hellolanceglasses.com, "As you might already know, pledges of the crowdfunding campaign are not refundable. All the amount of money raised during the campaign did immediately go to the platform, agency, production, logistics and so on. We are sorry to hear that you do not find a match with the glasses. However, we are always open to make recommendations based on the face type so all you need to do is ask, we will gladly help. Would a 10% discount on the website sweeten things up a bit for you? We would gladly offer it. You mind find Haussmann (either classic or bold) a good fit if you have a wide face." Just want to say that 10 percent is a kick in the face.

I do understand it is a Kickstarted and it is my fault for purchasing from Lance Glasses. When I should have done what the other comment said. Which was to stay away!!

However, I didn't realize when I was getting these glasses. That they would be kid sized and the shade clip for the glasses be defective. The shade clip is a did different shape compared to the glasses, and it dose not hold/cover the lenses properly. Which I have sent pictures to the support team.

Just some feed back, I could have gotten the sizing wrong on my glasses. You should tell customer how to properly get the correct sizing for your glasses before they purchase.

First time I ordered glasses online ! Very happy with the design! Excellent quality/price ratio!

Great glasses and support services! I recommend without hesitation!

Locked down in endless pandemic, I had to try online prescription glasses. Surprisingly amazed by the accurate service. Thank you.

Top product and support. I do recommend Lance Glasses for sure.

Great experience, easy to order and to find the pair of glasses that I needed. I recommend Lance Glasses for your futur investment. Comfortable and design, that is what we are looking for!

Gorgeous, lightweight, and yet resistent and comfy glasses. It was my first time ordering prescription glasses online and I'm very satisfied with my purchase. The people behind the costumer service are also extremely thoughtful. I'm already thinking of of buying a pair of sunglasses for the Summer.

My experience with lance glasses was just perfect! Excellent customer support, amazing product with fine details and surprisingly good quality lenses.

Side note: I own a pair of Paris Havana Sunglasses and I can recommend them to any face shape, style or gender as they are versatile enough to match anybody.

A great place to buy your glasses from. I've always struggled finding glasses that can fit my small face until Lance. Beautiful designs and enough options to choose from, my favourites are Steve smart rose and Haussmann smart gold. Also great packaging, I love they are so lightweight and happy with the price :)

I love the design! Super light and elegant, it is all about the details that makes it awesome.

Thx for your work! You helped me use my last prescription to create a new tint and new frames. They are every bit as good as the ones i still wear! You are the BEST.

I recently bought my first pair of glasses from them and I am completely satisfied. They even advised me how to complete the form of purchase based on the medical prescription that was not very clear for me. For me the buying experience was like purchasing from the luxury brands, but less expensive: great communication, fast shipping, high quality and very stylish product. Thank you!