It was great to get a service from them. The team is supportive and umderstand client's needs, deal accordingly and satisfactorily. No rush but a quality service. I was taken care ny one f their me... See more
Company replied
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DO NOT USE. Do not use this company under any circumstances. They are complete fraudsters who have taken nearly £2,000 of our money and not completed a job and keep issuing empty promises of a refund.... See more
If I could give zero I would! DO NOT use this company!! They cancel appointments & don’t tell you, they NEVER return calls & when you get through to someone they lie continuously. We were given about... See more
Would recommend avoiding this company. They miss booked attendances… in this years’ case 3 reschedulings in a row. From an initial booking almost a month in advance, Landlord Checks left tenants han... See more
Company replied
Company details
Written by the company
We are an online booking platform which provides landlord safety certifications for Gas safety and Electrical certificates for both domestic and commercial properties. We offer more than just Landlord Safety Certifications; we also provide PAT Testing, Boiler Repairs, Fire Risk Assessments and EPC for Domestic and Commercial properties. Our leading experts at Landlords Checks ensure client satisfaction is always met. We pride ourselves on the quality of our work and care for our clients like family. Our aim is to provide a continuous property service that our clients can rely on. Over 60% of our revenues come from returning clients. We thrive on being approachable and our accomplishments.
Contact info
1340 - Greenford Road, UB6 0HL, Greenford, United Kingdom
- 0208 609 7777
- info@landlordschecks.co.uk
- landlordschecks.co.uk
3.4
Average
256 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful
Ali was Super helpful and Understanding. Took time to listen to me and made me feel valued. Would not hesitate to use the service again.
28 November 2024
Unprompted review
Reply from Landlords checks Limited
Thank you so much for your kind words and for sharing your positive experience with Ali. We're thrilled to hear that he made you feel valued and provided the understanding and support you needed. Your satisfaction is our top priority, and we’re delighted that you wouldn’t hesitate to use our services again.
We look forward to serving you in the future and continuing to provide the same level of care.
Warm regards
Outstanding and reliable fire risk assessment services
Exceptional service from start to finish! The assessor, whose name I believe was Muhammad, was extremely punctual, arriving right on time. He was thorough, professional, and ensured everything was completed efficiently. I was pleasantly surprised to receive all the fire risk assessment documents well ahead of schedule. Would highly recommend this company for their reliable and top quality service to anyone looking for fire risk assessments.
26 November 2024
Unprompted review
Reply from Landlords checks Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our fire protection services. It’s great to know that our team member took the time to understand your needs, provided effective solutions, and ensured everything met safety standards.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you need any assistance, don’t hesitate to reach out.
Warm regards,
Booked multiple services PAT Testing
Booked multiple services PAT Testing, EICR, Fire Risk Assessment. Immaculate service prompt response. Received all certificates on time. Would highly recommend this company.
15 November 2024
Unprompted review
Reply from Landlords checks Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our fire protection services. It’s great to know that our team member took the time to understand your needs, provided effective solutions, and ensured everything met safety standards.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you need any assistance, don’t hesitate to reach out.
Warm regards,
Booked Fire Risk Assessment
Booked Fire Risk Assessment. Happy with the service! Definitely recommend
29 November 2024
Unprompted review
Reply from Landlords checks Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our fire protection services. It’s great to know that our team member took the time to understand your needs, provided effective solutions, and ensured everything met safety standards.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you need any assistance, don’t hesitate to reach out.
Warm regards,
Excellent work from the risk fire…
Excellent work from the risk fire assessment team! Your thorough evaluation & clear recommendations have greatly improved our safety & compliance.
25 November 2024
Unprompted review
Reply from Landlords checks Limited
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our fire protection services. It’s great to know that our team member took the time to understand your needs, provided effective solutions, and ensured everything met safety standards.
Your recommendation means a lot to us, and we look forward to serving you again in the future. If you need any assistance, don’t hesitate to reach out.
Warm regards,
I had problems uploading documents
19 November 2024
Reply from Landlords checks Limited
Dear Dennis,
Thank you for leaving a review. We noticed that the details of your feedback might not align with our services. Could you kindly clarify the review or let us know which specific service or experience you are referring to? This will help us address your concerns appropriately.
If your feedback pertains to another company or service, we recommend reaching out to them directly to ensure your issue is resolved. Thank you for understanding, and we’re here to assist if needed.
Warm regards
Dishonest service and bad customer treatment
Absolutely appalling service. Using rude and tardy contractors and then repeatedly lying about progress on urgent matter. Dreadful phone etiquette and no remorse for their complete lack of provision, required constant chasing and reminding of their unfulfilled promises. Avoid avoid avoid avoid avoid!
8 November 2024
Unprompted review
Reply from Landlords checks Limited
Thank you for your feedback, and we sincerely apologize for any inconvenience caused. While we were not directly involved in providing the service in question, we made every effort to assist you in resolving the matter. Unfortunately, we could not meet your expectations this time.
We recommend contacting your letting manager for further assistance, as they may be better positioned to help. We value every customer, and we would love the opportunity to provide you with our services in the future to showcase our commitment to excellence.
Thank you for your understanding, and we hope this clarifies the situation.
Great service from Landlord Checks
Landlord Checks came to check my landlord's electrical equipment, the engineer was very polite and friendly and completed the tests quickly and then issued the PAT certificate in good time
15 November 2024
Unprompted review
Highly Recommended
Highly Recommended , Swift service received certificate is less than 2 days
13 November 2024
Unprompted review
Fast service provided.
6 November 2024
Unprompted review
really friendly staff
really friendly staff, great job with speedy results
18 October 2024
Unprompted review
Extremely poor service, not a reliable company
I have received multiple services from this company at the same day, yet they neither showed up nor provided any updates on the appointment date. I had to call four times just to reschedule the appointment. As I was outside the UK, I specifically booked a flight just for this matter, but they failed to come on the agreed date, disrupting my entire schedule. The inventory check was supposed to take place before the tenant moved in, but they arrived after the tenant had already settled, resulting in a report that included items not belonging to me. I can say that this is the weakest and worst inventory report I have ever read, as they failed to address even major issues. When I asked them to correct their mistake, they said it wasn’t possible, and I would have to make another booking for a new inventory check, for which they would charge me again. This is one of the worst companies I have dealt with to date.
23 September 2024
Unprompted review
Reply from Landlords checks Limited
Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you faced with your recent experience. We deeply regret the inconvenience caused by the missed appointments and the issues with the inventory report.
Your concerns are important to us, and we are reviewing this matter thoroughly to prevent similar situations in the future. We genuinely value your trust and would love the opportunity to serve you again, ensuring a much-improved experience.
Thank you for your understanding.
I first misunderstood your reminder
I first misunderstood your reminder, I thought it was a scam because of the emphasis on urgency, it would have been better if more time had been allowed for the reminder to be investigated by me.
Apart from that, the experience was satisfactory.
17 September 2024
Unprompted review
Ali was super helpful and sent a copy…
Ali was super helpful and sent a copy of my certificate straight away
10 September 2024
Unprompted review
Poor customer service experience
Booked EICR, PAT and Fire Risk assessment. Kept chasing them on engineer's site visit on the day. Eventually they came. Kept chasing them for reports after that. Every time their customer service says he will call back in 30 minutes to provide update. They never did. It's been more than 3 days I have not received eicr despite chasing several times. The tenancy is looming over, they are closed over the weekend and I have no clue what was the outcome of eicr on the 4th day of it being conducted. Won't be using them again.
6 September 2024
Unprompted review
Reply from Landlords checks Limited
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with your recent bookings. We understand how important timely reporting is, especially with a tenancy approaching. Your feedback highlights areas we need to improve, and we are taking immediate steps to address this.
We truly value your trust and would love the opportunity to serve you again in the future, ensuring a smoother, more reliable experience. Thank you for your understandin
Last year I used these people and they…
Last year I used these people and they were good ,this year for the same fire assessment we used them but the service is terrible ,after 2 weeks I'm still waiting for the report, when phoning they promise tomorrow but nothing arrives, now they won't return my call .
8 August 2024
Unprompted review
TERRIBLE COMPANY
Do not use this company. They're unethical and left my house in a terrible state. Firstly they gave me bad advice and told me I needed to get things done that I did not need to get done (I later found out) despite asking them their advice on what was definitely needed for the number of tenants we have. Then they sent the engineer round to fit mains smoke alarms etc and he ruined our house and drilled into walls, put ugle red boxes up all over the place and finished it terribly with polyfiller all over the walls, and big electric cable boxes up in our terrace house, it looks awful now.
12 August 2024
Unprompted review
Very quick and diligent.
23 July 2024
Unprompted review
Booked Electrical Installation…
Booked Electrical Installation Condition Report and Fire Risk Assessment, staff was great will recommend
18 July 2024
Unprompted review
Fast efficient service
22 May 2024
Unprompted review
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