Ordered from iHerb for delivery to UK - never had problem before but now they're using Landmark and EVRI the two worse courier companies on the planet and my parcel entered the UK on 21/5 cleared cus... See more
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Review summary
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Reviews shaping this summary
Package cleared customs at YVR airport three days ago; no update from Landmark. Their support page at landmarkglobal.com.us:en:customer-support-form (convert colons to slashes) is utter garbage.... See more
Company replied
I’m approaching fourth week of waiting, still no updates from these bunch of flakes. My package is stuck somewhere in Europe, under unclear “tendered to international gateway” status, since N... See more
Company replied
Company details
Information provided by various external sources
Our international delivery solutions and expert logistics network help you capture new cross-border opportunities.
Contact info
Westminster Bridge Road 200, SE1, United States
- landmarkglobal.com
1.2
Bad
7k reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible, Incompetent and Slow.
Very difficult to get in touch with customer support. Response times are slow, and the overall quality assurance appears to be lacking.
Would not use again if I had the choice.
2 April 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
The reference number provided does no register in our system. Please provide us the Landmark tracking number starting with LTN followed by 9 digits.
Best regards.
Package lost?
First time that I ordered from a website that uses Landmark Global as their shipping partner. The company I ordered from contacted me on March 18, told me my order was on the way and will arrive by April 1st. Got a tracking number (LTN360646299) and it shows no movement since then. Product is not available anymore and can’t be resend. Would love to know what happened to my order.
1 April 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
The shipment data information was electronically received in our system on 3/18. We have not physically received the package at our processing center. At this time, please contact the seller to raise a formal inquiry/claim.
Best regards.
I ordered a stuff from Yesstyle and it…
I ordered a stuff from Yesstyle and it was sent through this company. On March 20 there was an update that my parcel was handed over to the courier and a tracking number [deleted ] was issued. After 6 days, on March 26, my tracking number changed to [deleted], however, there were no updates regarding my departure route. This continues to this day. Why is my parcel not being sent to its destination but just sitting in the warehouse I guess?
UPD: after all my parcel was shipped, but the problem was solved through Yesstyle client support
20 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for reaching out to the client support. Glad to hear your situation has been resolved.
Best regards.
Parcel stuck for over a month
Parcel is awaiting presentation in Japan since 28th February. When can I expect it to be delivered??
EC206966790BE
LTN355595177N1
31 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
We regret to inform you there are no additional information about the status of your inquiry. We recommend directly contacting the seller/marketplace to raise a formal inquiry/compliant.
Best regards.
I am waiting a month and I still…
I am waiting a month and I still haven't received the package, it is not even in shipment status. What's going on with my package???? My order number is:
LTN357277914
29 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
At this time there are no additional information about the status of your shipment. We recommend directly contacting the seller/merchant to raise a formal inquiry.
Best regards.
My parcel got stuck in Belgium and has…
My parcel got stuck in Belgium and has not moved in 10 days. No movement, no updates nothing. Tracking status says „Parcel ready for dispatch” for 10 days. No idea if the parcel is lost or just stuck. I’ve ordered from Asia a few times in the past and had no issue, this was my first order form yesstyle and I had no idea they use some shift company got their shipping.
29 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for reaching out.
According to the carrier tracking information, your shipment was delivered yesterday 4/02.
Best regards.
Order stuck in Belgium
"I ordered a package from YesStyle. Everything went smoothly until Landmark Global got the package. Since then, it has been stuck at a partner facility in Belgium, which seems to be very common. When I contacted YesStyle, they told me that it’s not their problem.
Tracking Number: LTN360009462"
15 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
The tracking information indicates the recipient had picked up the parcel at the local branch on 3/27.
Kind regards.
Worst service ever
My parcel has been sitting in Belgium since the 27th of February.
3SBPB0008175490
Worst delivery service ever. At least let me know if it’s lost or ever gonna be shipped.
20 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for reaching out to us.
According to the tracking information, your shipment was delivered on 3/31.
Best regards.
my parcel is stuck at a facility and…
my parcel is stuck at a facility and the website has not been updated since more than a week. no one is picking up the phone at customer service nor called back. tracking number LTN360082754
3 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
Our delivery partners's tracking events indicates your shipment was delivered on 3/22.
Best regards.
Parcel has been stuck not updated since…
Parcel has been stuck not updated since February 25th, it’s been pliant a month and I have no played please tell me where my order is or if I should request a Refund
Ordered from yesstyle tracking number LTN356531173
25 February 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for reaching out.
For any delivery inquiries, initiate a claim for a replacement package or a refund, please directly contact the seller / marketplace.
Once the inquiry or complaint ticket is raised, the seller will follow up with the relevant logistics partners.
Thank you for your kind attention and cooperation.
I ordered a package from yesstyle and…
I ordered a package from yesstyle and it was dispatched on Feb 16, it said it would arrive by march 1. It is now almost 3 weeks later and i still have no package and tracking has not been updated since Feb 22. It says its being grouped at partner facility EMC-Brucargo. Tracking number: LTN356197455 , DHL number: 3SBPB0008148798 and they say they have not received my package yet. PLEASE GET MY PACKAGE TO ME ASAP please!!
1 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for reaching out.
Our carriers tracking information indicates your shipment was delivered on 3/29.
Thank you for your patience and understanding.
Horrible delivery service
Absolutely awful delivery service. I placed an order with Yesstyle (I'm from Poland), and the delivery hasn't received an update since 25th February. Tracking number is 520115011235302900102255. It just says it's in Belgium. Where is my package? I've been waiting for over a month. What a joke.
20 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
According to the tracking information, your shipment shows delivered 3/26.
Thank you for your patience and understanding.
My package LTN358969024
My package has been in Machelen since the 11th of March. No update given since. Can’t get any contact from the retailer DcShoes or landmark global. Is there going to be any update or information given?
19 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
We apologize for the delay. At this time there are no information available about the status of your shipment. To address the situation, initiate a claim, replacement order or refund we recommend directly reaching out to the seller/merchant.
Thank you for your patience and understanding.
package stuck in Belgium ongoing scan at facility
Hello, I've been waiting for my package LTN356997495, which has been marked as "ongoing scan at Machelen facility" since March 3rd, and then nothing. The Parcel Privé partner is still waiting for the package. Where is my package? Will I receive it?
but it's not un package from a seller so I can t make a reclaim and it's worth 80 euro!!!! It's your responsablity to find my package that YOU LOST!
17 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
We apologize there is no additional information available about the status of your shipment. Please contact the seller / marketplace to raise a formal complaint.
Best regards.
Package from Amazon lost
Package from Amazon lost, left AZ warehouse and never showed up at its next hop.
Amazon did make it right for me, as much as they could, of course. They cannot buy the lost time back.This is insane that Amazon uses such an unreliable shipper.
14 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for the reference number.
Upon further investigation. our record show we have electronically received your order in our system on 3/07. We have not physically received the parcel at our sorting center for processing.
Thank you for your patience and understanding.
Package sent on 6th December (original…
Package sent on 6th December (original tracking number: LTN341590984) didn't get through Czech customs and was then sent back to the UK on 16th Jan (return tracking number: LTN351449759). However, it's been over 2 months now and I've still not received or heard anything, with it last noted to be stuck in Belgium on 25th Feb. I've tried reaching out by phone a number of times and have been unable to get through to anyone.
17 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
Our deliver partner is the in-country Postal service (Czech Post). According to their tracking information, on 15.1.2025 your shipment was sent back to the sender - the consignment was not picked up by the addressee in the set Collection Time.
We recommend reaching out to the seller/merchant to address the situation, initiate a replacement order or refund.
Best regards.
No info about tracking
❗️edit: Guys please complain loud and clear! On the same day that ive sent a complaint to yesstyle about no info on tracking they have sent the package. I dont think that its just an accident. Ive received the package now but the 1* review will stay the same.
Sadly i didnt read the reviews before ordering from yesstyle. Im from Poland and my package has been stuck at „ready for dispatch” in Belgium since 27 February 2025 and i havent received any info since then. Ive spent almost 100$ and i dont think ill be getting anything. The support team doesnt answer questions about tracking either
16 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
Your shipment has been placed in Parcel Locker (of destination) as of 3/19 and waiting for your collection.
Best regards.
Returned shipping
Tracking Number PS0004273C0000030664, my parcel been stuck in Mississauga for final sorting before delivery since Mar 3, I work from home and I for sure know there was not a single delivery attempted and a return label was created this morning on Mar 11? Where is my parcel at??
11 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
We are sorry to hear you did not receive your parcel. We can confirm your parcel has been received at our sorting center. However, there is no option to have your parcel rerouted back to you. We recommend contacting the seller/merchant to raise a formal inquiry/claim.
Thank you for your patience and understanding.
Worst shipping service ever
Worst shipping service ever. Reviews speak for themselves. Package stick in Brussels for more than a week. To the company : dont respond to this saying it has been delivered or contact the vendor. YOU are the problem, go and fix it.
3SBPB0008188345
11 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for contacting us.
Our delivery partner (DHL) shows your shipment was delivered Wednesday, 12 March at 13:29 hours.
Thank you for your patience and understanding.
Order stuck in Belgium .......
Stuck in Belgium ... seems to be a common occurrence.
I feel sorry for the retailers/distributors using this delivery partner as I imagine that lots of people will not be placing repeat orders because of delivery partner.
I'm a returning customer of Belier (Mens Fashion Brand) and received previous delivery's from UK to UAE in 4 days via DHL.
My current package with Landmark Global has been stuck in Belgium.
Tracking Number: LTN357800892
Impossible to contact anybody at Landmark for help. The fact that on their contact form says "any enquires about tracking updates will not be answered" shows that issues with deliveries must be a common issue.
11 March 2025
Unprompted review
Reply from Landmark Global
Hello,
Thank you for reaching out to us.
Our delivery partner is the in-country Postal service. According to the tracking your shipment was delivered on 3/13. If you have not received your parcel, we recommend contacting your local post office for further assistance.
Thank you for your patience and understanding.
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