Landmark Global Reviews 6,638

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, citing significant delays, packages being rerouted to incorrect locations, and items not arriving as expected. Customers frequently reported issues with orders, including packages being marked as delivered when they were not, and a lack of updates on tracking information. The customer service was widely criticized for being unresponsive and unhelpful, with many finding it impossible to contact anyone for assistance or resolution. Reviewers also expressed frustration with the inability to get clear information about their packages once they were handed over to local postal services.

What people talk about most

Delivery service

Customers consistently express significant dissatisfaction with the delivery service. Many report issues such... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report significant... See more

Service

Clients share negative opinions on service, with many describing it as terrible and highly unsatisfactory.... See more

Customer service

Consumers consistently express strong dissatisfaction with customer service. Many reviewers report a complete... See more

Customer communications

Reviewers highlight significant dissatisfaction with contact options. Many consumers report extreme... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered from iHerb for delivery to UK - never had problem before but now they're using Landmark and EVRI the two worse courier companies on the planet and my parcel entered the UK on 21/5 cleared cus... See more

Rated 1 out of 5 stars

Package cleared customs at YVR airport three days ago; no update from Landmark. Their support page at landmarkglobal.com.us:en:customer-support-form (convert colons to slashes) is utter garbage.... See more

Company replied

Rated 1 out of 5 stars

I’m approaching fourth week of waiting, still no updates from these bunch of flakes. My package is stuck somewhere in Europe, under unclear “tendered to international gateway” status, since N... See more

Company replied


Company details

  1. Exporter

Information provided by various external sources

Our international delivery solutions and expert logistics network help you capture new cross-border opportunities.


Contact info

1.2

Bad

TrustScore 1 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

My order is "shipped" on the 17th…

My order is "shipped" on the 17th March. Estimated delivery 23rd to 31st of March. NO update, no knowledge is package has left port, or is on it´s way to Europe. No further information where or when package will be delivered.

31 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Sorry to hear you are experiencing an issue with your delivery. Upon review, we have received electronic shipment information for your order however it has not physically arrived to us from the seller yet. At this time, we recommend reaching out directly to the seller to request a refund or replacement.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Tendered to International Gateway

Hi Sir,

Could you please check the status of the Shipment:
it was shipped on 13/3. after 13 days, the last update is still pending "Tendered to International Gateway" since 21/3. What is the problem?
in fact I am really urgent to receive the shipment :((( please advise.

thank you

26 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
We are happy to provide an update on the progress of your order’s delivery. Your order has arrived at the destination country today, 3/27. Please allow a few days for your order to be forwarded to the end carrier for final delivery.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

No progress on a shipment

I ordered from Fanatics on 17th February 26 who provided an estimated delivery date of between 24th February and 4th March. I appreciate that delays happen but this still shows as data received let alone being in the process of being shipped. The second shipment on the order was processed later and has been delivered (Fanatics sent that one via DHL).

[tracking id PS000427K0555677143]

13 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Sorry, your order has not arrived at our facility from the seller as of yet. At this time, we recommend contacting the seller to raise a formal inquiry/complaint.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

No wonder they have terrible reviews

I've ONLY ever had two items lost and they both we're with Landmark. When you try to get an update you'll just repeatedly get canned responses like this: "I hope this message finds you well.
The merchant associated with your order has chosen a specific shipping service product that does not provide tracking information once it leaves Landmark Global's network. The final delivery of this order is being handled by the local postal service. If you have not yet received your parcel, please contact the seller directly to obtain further information." with no update my item shipped Feb 4th (LTN433367555) and this is the only answer I've ever gotten. If you deal with a business that uses Landmark, don't do business with them. I will never order from MLBShop.com and will be asking all my future orders for ANYTHING if they use Landmark, if they do I'm going elsewhere.

11 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out to us. For assistance with delivery issues, tracking, or to initiate a claim, replacement, or refund, please directly contact the seller. Their contact information can be located using the ‘Contact Us’ link at the bottom of their website page.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Awful business no updates delayed…

Awful business no updates delayed delivery no communication nothing. Im unsure how this is a viable business tbh. Would steer clear if you have a choice. Remember buy cheap buy twice!

11 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
So we can better assist with investigating your order, please provide the Landmark Tracking number beginning with LTN followed by 9 digits.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

"Tendered to International Gateway"

I would like to know why my parcel (LE233337175BE) is still in transit with a message "Tendered to International Gateway".? It´s been over a month. Any news are very welcome.

4 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out. Your order has departed our international processing center and will be forwarded to the destination country. Please allow a few days for your package to arrive in country. For further assistance with a claim or replacement, please directly contact the seller of your order.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

I haven't received an update on my…

I haven't received an update on my package since Feb 24 it's now March 3 and stuck on carrier facility
Number is LTN438274475

3 March 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out. Unfortunately, your order arrived to us with a labeling error and has been returned to the seller. For further details, please contact the seller of your order and they will be able to assist.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Order Never Received.

Ordered from Amazon. Landmark was the shipper. Item never arrived in Belgium. Updates were never given. It was delayed in shipping for 3 weeks. Never made it. Re-ordered item from Amazon, again sending to Belgium. Order once again delayed in shipping. Recipient never got the item. Attempted contact. *crickets*

Moving forward, I will never order any items that use this company.

Absolutely, positively unprofessional.

20 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
We are happy to assist with your situation. I’m not able to find records using the information provided. So we can better assist with an investigation, please provide the Landmark Tracking number, beginning with LTN followed by 9 digits. Alternatively, please feel free to reach out to our customer service at clientservices@landmarkglobal.com for further assistance.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

I had the option to leave instructions…

I specifically requested that my parcel be left on the porch when I had the option to provide delivery instructions, but the delivery driver completely disregarded this request despite a clear sign on the door. Not only did the driver fail to knock or ring the doorbell, but they also left the parcel exposed on the front step during a snowstorm. I have photographic evidence of the delivery and believe it's essential for drivers to receive proper training on delivering parcels with care and consideration.

24 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
We are happy to assist with your situation. I’m not able to find records using the information provided. So we can better assist with an investigation, please provide the Landmark Tracking number, beginning with LTN followed by 9 digits. Alternatively, please feel free to reach out to our customer service at clientservices@landmarkglobal.com for further assistance.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Package was due to arrive…

Package was due to arrive yesterday...it hasn't even left the place of origin....

25 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Sorry to hear you are experiencing an issue with your delivery. Upon review, we have received electronic shipment information for your order however it has not physically arrived to us from the seller yet. At this time, we recommend reaching out directly to the seller to request a refund or replacement.

Kind Regards,
Landmark Global Support Team

Rated 3 out of 5 stars

I use them to send a package in ph to…

I use them to send a package in ph to usa, updates are minimal but package is in transit. I sugest more follow up in time for a better service/experience

15 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Happy assist with tracking your order. Tracking indicates your order has arrived in the country of destination and will be forwarded to the end carrier for final delivery.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

I would give a zero if I could

I would give a zero if I could. They made NO ATTEMPT TO DELIVER, and then lied on the tracking and said CUSTOMER REFUSED DELIVERY. My package was returned to sender.

14 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for providing your order reference number. Please contact us at clientservices@landmarkglobal.com for further assistance with your order.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

No updates for more than a MONTH

Ordered from Fanatics on 31 december 2025, estimated arrival between 16-30 January. It's already 15 days late. On January 12 the last update was "Exported from the departure country". It's been over a month since the last update. What's going on?
(tracking id: LE230720148BE)

15 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,

Upon review, your order has now been received at our international processing center and will be forwarded to the final destination country. Please allow a few days for your package to arrive in country.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

What a terrible 'company'

What a terrible 'company', if you can even call it that. Two packages--departing the US and bound for Europe, totalling over $400 after shipping and prepaid customs--are apparently "frozen" in NY since Feb. 3rd. How do you lose two packages at the same time? And who'll be held accountable for it?
LDLBUS030801974
LDLBUS030802185

13 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out. Unfortunately, your orders were not shipped due to a labeling issue. For further details, please contact the seller of your order and they will be able to assist.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

By far the worst transport company

By far the worst transport company in the world. They have horrible tracking and even worse customer service, they do not care about you at all.

10 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Sorry to hear you are experiencing an issue with your delivery. Upon review, we have received electronic shipment information for your order however it has not physically arrived to us from the seller yet. At this time, we recommend reaching out directly to the seller to request a refund or replacement.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Useless

I sent a parcel from France to the US. CC230106408BE Is the tracking. The info says the recipient was notified when it arrived at the customs. Which is false. Then the parcel shows as in transit in Cheektowaga since the 30th of January. No news since. The recipient contacted global landmarks who just told him it was lost and to contact me, the seller, for a refund. Wtf?! Not even trying to locate it ?!

9 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Sorry to hear you are experiencing an issue with your order. For further assistance, please contact us via email at Clientservices@landmarkglobal.com.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Awful company

Awful company. Had a 500$ order go through them and they lost it immediately. Never even got scanned in even though it was picked up. Honestly seems to be a trend that expensive packages do not make it to their final destination. If you have an expensive order that they are going to ship through this company just cancel the order cause your never going to get it from them.

5 January 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for reaching out. Your order has been returned back to the seller at their request. For further information regarding your order, please contact their Customer Service Team.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Guy didn’t even come to my front door…

Guy didn’t even come to my front door took a dodgy photo of my garden saying he delivered it , I have a ring camera and other camera showing him not even giving the package. They are a scam and frauds deserve to be shut down

3 February 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
So we can better assist with investigating your order, please provide the Landmark Tracking number beginning with LTN followed by 9 digits.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Horrible service they said I wasn’t…

Horrible service they said I wasn’t home yet i was there said they buzzed but they didn’t my package came from Walmart

NEVER IN MY LIFE WHILE I HAVE WALMART OR ANYTHING VENDOR I USE SEND MY PACKAGE THROUGH LANDMARK DIGUSTING AND DISGRACEFUL COMPANY WASTING SPACE IN THE INDUSTRY IF I COULD RATE IN NEGATIVES YALL WOULD HAVE -1200

Garbage company and I have already forwarded this to Walmart to never use u again

24 January 2026
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
We are happy to look into this for you. So we can better assist with investigating your order, please provide the Landmark Tracking number beginning with LTN followed by 9 digits.

Kind Regards,
Landmark Global Support Team

Rated 1 out of 5 stars

Delivery delay

My parcel (No: LTN424021500) th was reshipped from France to Algeria on December 18, 2025.
However, the tracking information shows no progress updates for my package since December 25, 2025.
No answer from the seller service ColisExpat and no answer from Landmark Global

18 December 2025
Unprompted review
Landmark Global logo

Reply from Landmark Global

Hello,
Thank you for contacting us. For delivery inquiries, or to initiate a claim or a replacement, please directly contact the seller of your order.

Kind Regards,
Landmark Global Support Team

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