Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer arrived on time and promptly identified the issue with our blocked toilet. Using his camera equipment he was able to see the problem and very quickly remove the blockage. The engineer was car... See more
Company replied
My emergency home insurance secured a plumber from Lanes to Drains to unblock my downstairs toilet. Rob the allocated plumber from Lanes to Drains was assigned to fix my issue. Rob was extremely pr... See more
Lanes were the approved supplier for my insurance company. Called regarding a blocked pipe on Friday morning and, Lanes contacted me soon after, with a call out the same day. Unfortunately, Jordan tri... See more
Company replied
Company details
Written by the company
Lanes Group Ltd is a leading UK provider of drainage, sewer, and maintenance services. Established in 1992, we have built a reputation for excellence, reliability, and innovation, serving a diverse range of clients across the public and private sectors. From homeowners to large corporations and public utilities, we offer tailored solutions that meet the specific needs of our customers. Our comprehensive range of services includes emergency drain unblocking, CCTV drain surveys, sewer rehabilitation, and large-scale infrastructure projects. We utilise cutting-edge technology and state-of-the-art equipment to ensure that our work is efficient, effective, and environmentally friendly. This includes the latest no-dig techniques, which minimise disruption and reduce costs for our clients. At Lanes Group, safety is at the heart of everything we do. Our highly skilled and experienced teams are trained to the highest industry standards, and we are committed to delivering exceptional customer service with every job we undertake. We operate 24/7, 365 days a year, providing peace of mind that we are always on hand when you need us. With over 2,000 employees and a network of depots across the UK, Lanes Group is perfectly positioned to respond quickly to any drainage or maintenance challenge. We are proud of our heritage and continue to lead the way in our industry, constantly striving to exceed expectations and deliver outstanding results for our clients. Discover why Lanes Group is the trusted choice for drainage and maintenance services by visiting www.lanesgroup.com.
Contact info
Building 1, 300 Lansdowne Road, M30 9PJ, Manchester, United Kingdom
- 0800 526 488
- marketingdepartment@lanesgroup.co.uk
- lanesfordrains.co.uk
3.7
Average
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Operatives were extremely helpful and…
Operatives were extremely helpful and knowledgeable throughout the survey
27 June 2023
Reply from Lanes Group
Hi Craig,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Quick response to my request
Quick response to my request. Done and completed in a couple of days.
3 July 2023
Reply from Lanes Group
Hi Brian,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Great service
Great service, excellent staff, very helpful, I would definitely have them back, fist class
11 July 2023
Unprompted review
Reply from Lanes Group
Hi Neil,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Great efficient staff
All staff extremely helpful and polite, work people on site were very considerate and efficient in dealing with requiuyworks…. would certainly recommend Lanes
5 July 2023
Reply from Lanes Group
Hi Colin,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Fantastic personal service and very…
Fantastic personal service and very reactive, thank you Lanes👍
25 June 2023
Reply from Lanes Group
Hi Andrew,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Tar work
Good company, Turned out to site to view tar works, sent quote over quickly and arranging work for later in the month. Fast and effective.
1 July 2023
Unprompted review
Reply from Lanes Group
Hi Patrick,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
first class attitude towards the work
26 June 2023
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Fantastic Service
The team arrived on time and were very thorough in their investigation into my problems. Problems resolved and everything left clean and tidy. Would highly recommend.
28 June 2023
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Total experience
Total experience. Helpful Office staff, good communication and excellent conduct on site.
28 June 2023
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Excellent service
Excellent service by Marc & Ryan from the Manchester team.
Arrived promptly with a clear understanding on the 2 x different jobs. Able to explain their method without disruption to our own operations. Good service and most pleased with the final results.
P.Heyworth
Purchasing Manager
LUR
Trafford Park
4 July 2023
Unprompted review
Reply from Lanes Group
Hi Mr Heyworth,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Reply from Lanes Group
Hi Michael,
Thank you for taking the time to leave your review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Hopefully we can get them 5 stars from you next time!
Thanks,
Lanes Group
Your chaps were very pleasant and we…
Your chaps were very pleasant and we received and excellent service, and would recommend your company.
22 June 2023
Reply from Lanes Group
Hi Mrs N,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Fast response to to our requested help!
13 June 2023
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Reply from Lanes Group
Hi Mr Duncan,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes.
If you have any additional comments please email us on marketingdepartment@lanesgroup.co.uk and we will pass on your review to the relevant teams.
Thanks,
Lanes Group
Poor communication
Communication was quite poor had to ring on numerous occasions when I was told someone would email me back.also response to emails is very slow.
18 June 2023
Reply from Lanes Group
Hi Mr Miller,
Please can you send us through some further information to marketingdepartment@lanesgroup.co.uk so that we can look into this matter for you.
If you could include any job numbers that would be great.
Thanks,
Lanes Group
Reply from Lanes Group
Hi Peter,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Lanes did a good enough job once they…
Lanes did a good enough job once they got their act together. They found the problem but did not fix it first time, filled up the hole and had to come back and start all over again. Maddening! After the blockage was cleared they did a good job of checking everything was cleared, repairing the broken clay pipe and reinstating to excavations.
5 June 2023
Reply from Lanes Group
Hi,
Please can you send us through some further information to marketingdepartment@lanesgroup.co.uk so that we can look into this matter for you.
If you could include any job numbers that would be great.
Thanks,
Lanes Group
Don't bother
Don't bother, the most expensive company out there and they will quote you for work that isn't even your responsibility. If I hadn't already had someone from Thames Water inspect the issue, I wouldn't have known what was our responsibility vs theirs. Lanes sent out a full quote for works that wasn't our responsibility. Be careful, you will get quotes for issues that you don't need to pay for! No honesty or transparency with this business.
31 May 2023
Unprompted review
Reply from Lanes Group
Hi Josh,
Please can you send us through some further information to marketingdepartment@lanesgroup.co.uk so that we can look into this matter for you.
If you could include any job numbers that would be great.
Thanks,
Lanes Group
Quick Response
Good communication, hard working and experienced employees, problem sorted out.
12 June 2023
Reply from Lanes Group
Hi Patricia,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
We did not use them
8 June 2023
Reply from Lanes Group
Hi Darren,
Apologises for this, please could you delete your review as it is not based off a genuine experience.
Thanks,
Lanes Group
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