Omg two amazing guys called Chris and Mark attempted to come to our house last night 10/12 road was so busy that they had to come back. kept me informed by text all the time arrived back later very p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Engineer arrived on time and promptly identified the issue with our blocked toilet. Using his camera equipment he was able to see the problem and very quickly remove the blockage. The engineer was car... See more
Company replied
My emergency home insurance secured a plumber from Lanes to Drains to unblock my downstairs toilet. Rob the allocated plumber from Lanes to Drains was assigned to fix my issue. Rob was extremely pr... See more
Lanes were the approved supplier for my insurance company. Called regarding a blocked pipe on Friday morning and, Lanes contacted me soon after, with a call out the same day. Unfortunately, Jordan tri... See more
Company replied
Company details
Written by the company
Lanes Group Ltd is a leading UK provider of drainage, sewer, and maintenance services. Established in 1992, we have built a reputation for excellence, reliability, and innovation, serving a diverse range of clients across the public and private sectors. From homeowners to large corporations and public utilities, we offer tailored solutions that meet the specific needs of our customers. Our comprehensive range of services includes emergency drain unblocking, CCTV drain surveys, sewer rehabilitation, and large-scale infrastructure projects. We utilise cutting-edge technology and state-of-the-art equipment to ensure that our work is efficient, effective, and environmentally friendly. This includes the latest no-dig techniques, which minimise disruption and reduce costs for our clients. At Lanes Group, safety is at the heart of everything we do. Our highly skilled and experienced teams are trained to the highest industry standards, and we are committed to delivering exceptional customer service with every job we undertake. We operate 24/7, 365 days a year, providing peace of mind that we are always on hand when you need us. With over 2,000 employees and a network of depots across the UK, Lanes Group is perfectly positioned to respond quickly to any drainage or maintenance challenge. We are proud of our heritage and continue to lead the way in our industry, constantly striving to exceed expectations and deliver outstanding results for our clients. Discover why Lanes Group is the trusted choice for drainage and maintenance services by visiting www.lanesgroup.com.
Contact info
Building 1, 300 Lansdowne Road, M30 9PJ, Manchester, United Kingdom
- 0800 526 488
- marketingdepartment@lanesgroup.co.uk
- lanesfordrains.co.uk
3.7
Average
948 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bathroom shower/ sink problem
Would like to thank all concerned who dealt with our plumbing problems today, particularly Paul who sorted out the problem for us, thanks again.
12 June 2023
Unprompted review
Reply from Lanes Group
Hi Ron,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Dave and Mark ( Charlie dimmock and…
Dave and Mark ( Charlie dimmock and Alan Titchmarsh) no idea who was who have spent the week at my house and have to say what a couple of great lads . Kept me informed daily as to what was what . I'm glad I made you both a brew now 😂
9 June 2023
Unprompted review
Reply from Lanes Group
Hi Joe,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Rapid response
Rapid response - Joanne who answered the phone is very friendly & efficient. We have been customers of Lanes for many years & would not use anybody else - no job is too big or too small for them to tackle
23 May 2023
Reply from Lanes Group
Hi Colin,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
From first contact with Oliver in the…
From first contact with Oliver in the office to cctv and jetting guys on site, all very polite and professional. Highlighted several issues with foul run prior to receiving detailed report. Many thanks for great service.
30 May 2023
Reply from Lanes Group
Hi Shaun,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Polite, communication great and very tidy
Just had an inspection chamber added by Dave's team in manchester.
Very polite, kept me updated through the process. The work they did was incredibly neat and tidied the garden up afterwards to a great standard.
6 June 2023
Unprompted review
Reply from Lanes Group
Hi Phoebe,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Lanes drains provided a swift response…blocked toilets
Lanes drains provided a swift response to unblock our toilets. Ben from the Washington depot took my call and arranged same day.
21 May 2023
Reply from Lanes Group
Hi Mike,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Quick response to my request and a…
Quick response to my request and a great job done by your team.
Thanks Lanes
24 May 2023
Unprompted review
Reply from Lanes Group
Hi Brian,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Very efficient
Very efficient, friendly and professional company who spared no time in going through technical issues. Highly recommended.
23 May 2023
Reply from Lanes Group
Hi Fassam,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Job was completed on time and to the…
Job was completed on time and to the satisfaction of the site representatives
8 May 2023
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
I found Lanes were very competent
I found Lanes were very competent, easy to contact and arrange an appointment.
8 May 2023
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Hopefully we can get them 5 stars from you next time!
Thanks,
Lanes Group
Reported blocked drain to Insurance…
Reported blocked drain to Insurance Company at 9.30.
Lanes for drains arrived within 2 hours and 15 minutes, sorted blockage and cleaned up.
Excellent service.
23 May 2023
Unprompted review
Reply from Lanes Group
Hi Jim,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Lanes employee unblocked our communal…
Lanes employee unblocked our communal drain on behalf of Thames Water. Very polite, efficient and cleaned the area afterwards. Very pleased.
22 May 2023
Unprompted review
Reply from Lanes Group
Hi Cath,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Superb service
The drain engineer Lance recently visited us. He was superb. Service was beyond and fantastic.
Once again thank you so much Lance
20 May 2023
Unprompted review
Reply from Lanes Group
Hi,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Reply from Lanes Group
Hi Steven,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Couldn't fault them
Couldn't fault them. The booking process was so straight forward and the Operations Team kept me informed. The Tanker Engineers went the extra mile to assist out engineers with the remedials works they were carrying out.
27 April 2023
Unprompted review
Reply from Lanes Group
Hi Frances,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Reply from Lanes Group
Hi Neil,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Great job carried out by Liam
Great job carried out by Liam , he was very knowledgeable friendly and got the job done which the previous day DYNO-Rod failed and made a terrible mess.
I highly recommend Lanes group.
Many thanks for your workmanship.
15 May 2023
Unprompted review
Reply from Lanes Group
Hi Robert,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
Usual fast response
Usual fast response, office team very helpful, problem quickly identified.
Highly recommended.
16 May 2023
Unprompted review
Reply from Lanes Group
Hi Simon,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
James was great and got my problem…
James was great and got my problem solved within a Very short time. I must say I had another firm around who had the exactly the same kit and got stung for 180 odd pounds and no result.
14 May 2023
Unprompted review
Reply from Lanes Group
Hi James,
Thank you for taking the time to leave your 5* review. Great to hear that you enjoyed your experience with Lanes, we will pass on your review to the relevant team.
Thanks,
Lanes Group
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