Langleys House Clearance Reviews 125

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Truly delighted with Langleys House Clearance from the very first call with Martin and then Gillian who came to give the quote and the team who arrived to do the clearance. Professional, friendly and... See more

Rated 5 out of 5 stars

What a fantastic team. Professional, efficient and good value. They were prepared to provide guidance on the house clearance in order that we did not incur unnecessary costs. Highly recommended.

Rated 5 out of 5 stars

I used Langleys house clearance to clear a flat for the first time, Julian who took my bookin was so accomodating and it was a pleasure talking to her. Richard and and Kamy turned up exactly on t... See more

Rated 5 out of 5 stars

Richard and the gang were extremely polite and respectful of our feeling at a difficult time. They worked very hard for the whole day with smiles on their faces. Lillian was understanding, professi... See more

Company replied

Company details

  1. House clearance service
  2. Waste Collection Service
  3. Waste-Management Service

Written by the company

Langley's House Clearance are a family business that have been established for over 25 years. We are a fully comprehensive house clearance service, including full or part clearances of any type of property including outbuildings and garages, we buy and sell! We recycle 95% of our waste & where possible donate to local charities.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

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Rated 5 out of 5 stars

Excellent Work

I rang the company very last minute and they were so helpful and accommodating and visited the property the same day and gave me a quote. The furniture was removed quickly and carefully and they arrived on time.
Would highly recommend.

17 April 2024
Rated 5 out of 5 stars

Excellent Service

Excellent and efficient. The flat was cleared completely including carpets, but they left the underlay for us as it was still in good order. Not something that every company would do. Friendly and personable staff makes a big difference

11 April 2024
Rated 5 out of 5 stars

Job well done

Langley's House Clearance did a great job today. The whole process from getting the quote to the clearance today was highly professional. The two men who came today and cleared the one bedroom first floor flat were very courteous and efficient in They contacted me to advise of their arrival time and then called to say they were done. They also hoovered up after completion I would recommend to anyone especially as they are licenced carriers

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Gillian was fantastic if anyone needs a house clearance after a bereavement this is the company fantastic service I would highly recommend ⭐️⭐️⭐️⭐️⭐️

27 March 2024
Rated 5 out of 5 stars

Langley's provided a great service

Langley's provided a great service and at short notice. The place was spotless when they had finished and they adhered to instructions perfectly. I cannot recommend them highly enough.

1 March 2024
Rated 1 out of 5 stars

Really dishonest company prepared to rip you off! Be careful with these people!!

My nan sadly died recently. I asked them to quote to clear her house. Gillian arrived all friendly and seemingly kind & understanding at a really awful time. She even hugged me when I cried, I was so close to my nan, this was a horrible thing to arrange. Gillian asked so so many questions, again I assumed this was because she was kind!! But no her only intention was to rip us off. She quoted £8,500 to clear the house (5 days work). When I raised lots of queries suddenly she was able to do it for £4,000. I now have a quote from a really nice honest company for £1,600 (2 days work). Shame on you Langleys, I hate to think how many vulnerable people you have taken advantage of in your 30 years of trading!! Such rotten people!! :( :(

Now that Langleys House Clearance has responded I feel the need to add more specific information.

I confirmed to Gillian that I seem to remember removing asbestos years ago. It was removed so not sure why this would even come into it. On checking with my mum, the council had checked & there was never any asbestos at the property. This was never confirmed to Gillian as I stopped dealing with her as soon as I realised her intention to rip us off.

Langley house clearance was recommended by a family member. However Langley House Clearance charged them under £900. Therefore I do not believe they ripped off my aunt, which is why I asked them to do a quote.

Gillian did not provide a comprehensive quote as suggested, which is why this arose. There was no breakdown of the extortionate £8500 charge which gave any justification of why we were being charged so much. Gillian had implied that they would incur substantial amounts of commercial fees to disregard of much of the items. However no amount was specified on the quote. When I queried this costs, Gillian advised it would be lots of vans and could only take one tin at a time. I have no idea what this means, but I would expect to see an actual monetary cost. A company claiming to be this professional should be able to provide a breakdown of this actual cost.

The lovely company that is completing the work, genuinely have a great reputation & will dispose of everything professionally, ethically & legally. I have no interest in talking to you any further. I need peace in this moment, we have so much on our plates. I'm extremely sad you could take advantage of people at there most vulnerable. I hope this interaction will make you think twice before ripping anyone else off.

13 March 2024
Unprompted review
Langleys House Clearance logo

Reply from Langleys House Clearance

Hi Rachael,

As you were referred to us from your own trusted family member, it’s difficult to hear that you believe we would rip anyone off during such a distressed time. We value the trust placed in us by our clients and strive to uphold our reputation for honesty and integrity. The quote that you reference may not be a like-for-like comparison to the comprehensive quotation we provided. Additionally, it's important to note that our quote included provisions for asbestos contamination within the loft, a factor that significantly impacts the cost and complexity of the clearance process.

Furthermore, we take pride in our professional approach to waste disposal, ensuring that contents are handled and disposed of in a responsible and environmentally friendly manner. During our interaction, I provided emotional support, understanding the challenges involved in such circumstances. Your suggestion that we engage in unethical practices is unfounded, especially given your family connection to our services.

In fact, I reduced the price out of genuine empathy upon learning of your financial constraints. We operate as a professional business, with necessary overheads to ensure the efficient execution of our services while maintaining our commitment to fair pricing and customer satisfaction. We sincerely apologise for any distress caused and would welcome the opportunity to discuss this matter further to address your concerns directly.

Rated 5 out of 5 stars

Excellent company

Gillian is really helpful and understanding about clearing deceased relatives house. Gave and explained a proper quote. Arranged date and time and arrived promptly and did an excellent and efficient job. Would definitely recommend.

15 January 2024
Rated 5 out of 5 stars

First rate removals!

First rate removals! We booked Gillian and her team after our mum passed away to remove her furniture. Gillian was so friendly and professional which was such a help after what we had been through. They even disconnected her cooker and washing machine on the day. Everything left clean and tidy. Would definitely use them again.

6 December 2023
Rated 5 out of 5 stars

Competent, friendly and hard workers

I was impressed with Gillian's comprehensive survey visit and accepted her quote. On the day she and her two men worked methodically throughout the day to clear our house and shed. They were friendly and competent and cleared extra items not identified by me at the survey without quibble or additional cost. Very happy with the service.

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

The Langley team arrived earlier in the week at the property to preview the job and subsequently gave a quote. They agreed to come later in the week to do the job of clearing possessions within the house.

When they arrived later in the week, they were in the house for 5 minutes. And stormed out stating they could not complete the job anymore. No more possessions had been added and had even been sorted into piles so would be easier to clear.

no further explanation was given and was very disappointing as this left us with no option so we had to frantically call around to find an alternative.

24 November 2023
Rated 5 out of 5 stars

a reliable contractor

I met with Gillian and was immediately confident that she and the team would be able to carry out the job. It wasn't an easy one but they did everything I asked them to do. I would recommend Langleys to anyone wanting their premises cleared thoroughly and quickly.

3 October 2023
Rated 5 out of 5 stars

Friendly and efficient

Langleys came on site to discuss our requirements and explained their service, which was very helpful. On the day of the clearance they worked efficiently and tidily. Very pleased.

15 September 2023
Rated 5 out of 5 stars

Excellent, excellent!

Excellent, excellent!! Prompt, professional and friendly response to our urgent need for a flat clearance. We couldn't be there on the day so Gillian arranged everything ! Highly recommend.

27 September 2023
Rated 5 out of 5 stars

Excellent teamwork

Gillian and the team were excellent, very efficient and so kind and helpful. We needed to clear out my deceased brother’s property and the service they provided was amazing. Everything was sorted and packed up quickly and we felt they were friends by the time they had finished. They did a good job for a good price. I would definitely recommend them and use them again.

11 September 2023
Unprompted review

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