La Parfumerie USA Reviews 191

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as unique and long-lasting. Many people highlight the outstanding delivery service, noting fast shipping, secure packaging, and timely arrivals. The staff also receives frequent commendations for being knowledgeable, friendly, and providing excellent customer service, making the overall experience a delight for consumers. However, some customers were dissatisfied with issues related to product integrity upon arrival, such as leaking or broken items, and a few questioned the authenticity of products due to the company not being on authorized retailer lists. There were also occasional mentions of poor communication or perceived rudeness from staff when attempting to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of unique and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the ultra-fast... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being incredibly... See more

Service

People report positive experiences with service, highlighting excellent customer service, knowledgeable... See more

Quality

Consumers find quality to be positive, with many praising the Grade A quality of products and the lasting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bois Imperial is absolutely a gorgeous unique perfume! I’m totally in love! Just a small spray and it lasts all day! So many compliments! Kudos to their sustainable packaging! Truly a masterpiece... See more

Rated 5 out of 5 stars

Hello I am founder of Fafabiotic and have a birthday program for my customer, the purchase from your store was to celebrate my first ever customer who joined me via social media! She loved the produ... See more

Rated 5 out of 5 stars

Every visit and purchase with La Parfumerie is a delight. This time I wasn’t able to make the trunk show and they handpicked a wonderful fragrance for me/my mom. I’ve been a customer long enough that... See more

Rated 5 out of 5 stars

This place is a GEM!! I randomly came across La Parfumerie a few years ago while trying to source some high end fragrances. I’ve always been skeptical about authenticity when buying fragrances from an... See more


Company details

  1. Perfume store

Written by the company

La Parfumerie USA is a fragrance boutique offering high-end perfume from Europe in the heart of Raleigh, NC. Our carefully curated selection of niche perfumes will satisfy the most demanding customer. We ship to the entire USA


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Yuliya was great!

Yuliya was great in confirming my address before shipping and got it out quickly! Thank you!

8 July 2023
La Parfumerie USA logo

Reply from La Parfumerie USA

We're delighted to hear that Yuliya efficiently confirmed your address and ensured a speedy shipment! Thank you for choosing us.

Rated 5 out of 5 stars

Lovely Experience

This perfume was beautifully packaged, is a lovely scent, and I enjoyed the other samples. Shipping was quick. Thank you.

14 June 2023
La Parfumerie USA logo

Reply from La Parfumerie USA

Hi Joyce, Thank you for shopping at La Parfumerie USA, We're glad you loved the perfume, packaging, and the samples. Quick shipping too! We appreciate your support!

Rated 5 out of 5 stars

Excellent Experience

Fragrances arrived quickly in very usable small spray bottles. All the fragrances smelled legit and this allowed me to compare several that I have smelled before so that I could decide which full bottles I actually wanted. La Parfumerie has an excellent selection of hard-to-find colognes as well and this was very helpful. Great company. Great Service!

9 June 2023
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Reply from La Parfumerie USA

Hi Matthew, Thank you for your wonderful feedback! We're delighted that you enjoyed our fast delivery, genuine fragrances, and wide selection. We strive to provide excellent service and appreciate your kind words.

Rated 5 out of 5 stars

Over the moon with my new fragrances ❤️…

Over the moon with my new fragrances ❤️ Victorya nailed it again ❤️ Recommend 💯!

25 May 2023
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Reply from La Parfumerie USA

Hi Cristina! Thank you for the amazing review! We're thrilled you love our fragrances and we appreciate your recommendation! ❤️

Rated 5 out of 5 stars

Very helpful very polite

Everything was great! Very helpful and polite

11 May 2023
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Reply from La Parfumerie USA

Hi Danny, Thank you for your kind words, we strive to provide exceptional service.

Rated 5 out of 5 stars

If I could give more than five stars, trust me I would!!

Customer service is top tier!! The fragrance selection is great, they have something for everyone.

29 April 2023
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Reply from La Parfumerie USA

Hi Tafeika, Thank you for your beautiful words, We take pride in our exceptional customer service and wide-ranging fragrance selection that caters to all preferences.

Rated 5 out of 5 stars

Amazing store

Every time I stop by La Parfumerie, I feel blessed by people who passionate about their job. Every single time I'm surprised variety of choice, and how Victoria and her crew amaze me with all their professionalism and love.

27 April 2023
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Reply from La Parfumerie USA

Hi Oksana, We are truly grateful for your kind words and continued support! Our dedicated team at La Parfumerie takes great pride in their passion, professionalism, and love for their work. We strive to provide a wide variety of choices and an exceptional experience for our valued customers like you.

Rated 5 out of 5 stars
La Parfumerie USA logo

Reply from La Parfumerie USA

We greatly appreciate your feedback and are thrilled that you had an amazing customer service experience with us. It is our goal to consistently provide exceptional service to all of our valued customers.

Rated 5 out of 5 stars

This isn't your typical perfume seller, it is so much more

I happened to visit this store on a whim yesterday and WOW?!?! I am so happy I did, I cannot say enough great things. Whether you have an appreciation for the artistry that goes into fragrance making or just love a great scent, this is the store for you. The inside is clean and modern, filled with the most beautifully crafted, niche perfumes. It was my first time ever meeting her but Viktoriya is poised, extremely knowledgeable, helpful, and passionate about the artistry that goes into not only crafting a scent, but wearing it. I had my 4 year old with me running around the store and she was as cool as a cucumber and even gave her a sample perfume which made her day. This store is a gem to have here in Raleigh NC and I hope it thrives. 11/10. I can't wait to purchase all of my future scents from Viktoriya and La Parfumerie USA.

25 April 2023
Unprompted review
La Parfumerie USA logo

Reply from La Parfumerie USA

Hi Ariel, Thank you so much for your heartfelt review! We are overjoyed that your spontaneous visit to our store left such a positive impression. We take great pride in curating a collection of beautifully crafted niche perfumes and providing a clean, modern environment for our customers. Viktoriya and our team are dedicated to sharing their extensive knowledge, assisting you in finding the perfect scent, and ensuring an exceptional experience for both you and your little one. Your support means the world to us, and we can't wait to serve you with all your future fragrance needs at La Parfumerie USA in Raleigh, NC.

Rated 5 out of 5 stars

Amazing experience, great retailer!

Super fast shipping, very nicely packaged, rare authentic product!

10 April 2023
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Reply from La Parfumerie USA

Thank you for your review! We're thrilled to hear that you received your order quickly and that it arrived in great condition. We take pride in offering rare and authentic products, and we're glad you appreciate it. We look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing customer service

I met La Parfumarie through Instagram what an amazing feed the nite post en reels I saw more curious I was I DM tons of questions and always got a prompt response finally ordered some samples especially Not Today inspired in Hannibal Lecter love for Clarice they were so patient answered all my questions order some samples my package was wrapped with love and attention to detail I’m so happy that placed today my full bottle order got a $10 discount which is great if you are. Perfume lover please follow them and purchase from them you won’t regret !!
My IG @ruthallthingsbeauty

19 March 2023
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Reply from La Parfumerie USA

Wow, thank you so much for sharing your experience with us! We're thrilled that you found us through Instagram and that you were impressed by our posts and reels. We're so happy that you reached out to us with questions and that our team was able to provide prompt and patient responses. It's fantastic to hear that you loved the samples you ordered, especially the Not Today fragrance.

We really appreciate your attention to detail and your support, and we're thrilled that you decided to purchase a full bottle with our special discount. Thank you for being a perfume lover and for following us on Instagram! We can't wait to help you discover even more amazing scents in the future.

Rated 3 out of 5 stars

I walked by one day and the owner was…

I walked by one day and the owner was really nice and made me smell some scents of wood !!! Decided to come back and purchase because I loved the smell so much !! I had a ok experience was told I would get samples and the both times I picked up my full bottle orders I got no sample

24 February 2023
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Reply from La Parfumerie USA

Hi Tye! Thank you for your review and for your kind words about our owner! We're glad to hear that you loved the scent and decided to make a purchase.

We apologize for any miscommunication regarding the samples and for the inconvenience caused. Please know that we strive to provide the best possible experience for our customers and we appreciate your feedback. If you have any further concerns or questions, please don't hesitate to contact us. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Upscale scents and personal touches

Offer fragrances I could not easily find elsewhere. Super fast shipping. Well packaged with personal touch

15 March 2023
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Reply from La Parfumerie USA

Thank you for the amazing review! We're thrilled you found the fragrances you were looking for and were pleased with our super-fast shipping and well-packaged products. We're glad we could add a personal touch to your shopping experience. We appreciate your business and look forward to serving you again!

Rated 5 out of 5 stars

Great perfume shop in Raleigh!

I’ve enjoyed all of my experiences with La Parfumerie, whether in person or online. They carry a fantastic selection of niche perfumes, some of which are hard to find otherwise. I’ve enjoyed discovering new brands through their selection and the customer service is top notch. Highly recommend!

9 February 2023
La Parfumerie USA logo

Reply from La Parfumerie USA

Hi Karen! Thank you so much for your kind words and for sharing your positive experiences with us! We're thrilled to hear that you've enjoyed both our in-person and online shopping experiences.

We take pride in offering a unique selection of niche perfumes that are hard to find elsewhere and we're glad that you've enjoyed discovering new brands through us.

It's fantastic to hear that our customer service team provided you with top-notch service, and we appreciate your recommendation. Thank you for your loyalty and we look forward to assisting you with your future fragrance needs!

Rated 5 out of 5 stars

Clueless husband

Night a gift for my wife and no clue what to get, customer service walked me through everything and helped me pick out a discovery box and she loved it

9 December 2022
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Reply from La Parfumerie USA

Thank you so much for taking the time to leave such a kind review! It was a pleasure assisting you in finding the perfect gift for your wife. I'm thrilled to hear that the discovery box was a hit and that your wife loved it!

Our team of customer service representatives is dedicated to providing exceptional service and guidance to our clients. It's always a joy to help someone find the perfect scent for themselves or a loved one.

Thank you once again for your kind words and for choosing us for your gifting needs. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

Best regards,
Vika

Rated 5 out of 5 stars

Victoria

Victoria, made shopping with her easy! Didn’t feel I like facing the shopping traffic and decided to order online. She offered free shipping that turned into a courtesy parfumerie drop off at my front door by her nice husband.

18 December 2022
Rated 5 out of 5 stars

This boutique is a must-see!

This boutique is a must-see! The assortment is impressive, every my visit I discover something new and I can't resist buying 😅 Especially, I highly recommend visiting La Parfumerie for those perfume lovers who like to smell unique and rare.
The employees are amazingly knowledgeable about perfume. They love their job and are always ready to help you find a scent. The atmosphere is very pleasant, caring and hospitable! Ladies, you are the best! This is my favorite perfume boutique!

10 November 2022
Unprompted review
Rated 5 out of 5 stars

La Parfumerie boutique is the best…

La Parfumerie boutique is the best store I've ever seen in my life. Excellent assortment. You can see and try a very exclusive niche perfume. Some of the brands you won't even see in other places. And excellent customer service. Special attention is paid to each buyer. The sellers who work there are very attentive to the needs of each client. I will definitely come back to this store for a unique niche Perfume.

26 November 2022
Unprompted review
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